OptiPlex 960 Technical Guidebook Version 3 - Dell

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DELLOPTIPLEX 960TMTMTECHNICAL GUIDEBOOKINSIDE THE OPTIPLEX 960 V.4

TABLE OF CONTENTSOV E R V I E W3Mini Tower Computer ( MT ) View4Desktop Computer ( DT ) View6Small Form Factor Computer ( S FF ) View8M A R K E T I NG S Y S T E M C O N F I G U R A T I O N SOperating System, Chipset10Processor11Advanced System Manageability Modes, Deployment Mode Options12Memory12Drives and Removeable Storage13System Board Connectors, Graphics/Video Controller15External Ports/Connectors15Communications—Network Adapter ( NIC )16Communications—Modem16Audio and Speakers, Keyboard and Mouse, Security16Service and Support Software17D E T A I L E D E N GI N E E R I N G S P E C I F I C A T I O N SSystem Dimensions ( Physical )18System Board Connector Maximum Allowable Dimensions18System Level Environmental and Operating /Video Controller24Hard Drives27Optical Drive34

DELL OPTIPLEX 960 TECHNICAL GUIDEDELL OPTIPLEX 960 Professional users seeking a sophisticated, powerful desktop need to look no further than the OptiPlex 960. The stylish newOptiPlex 960 delivers advanced technologies to tackle any challenge without missing a beat. Available with top-of-the-lineprocessors, generous memory options, native support for dual high-resolution displays, and a diskless option to supportflexible computing environments are just a sampling of the built-in productivity options available. Protect systems and datawith your choice of leading-edge hardware and software security options. Rest easy knowing IT professionals will have thesystem management tools they need, with the global Dell service and support options to cover systems from acquisition toasset retirement. Performance at the OptiPlex 960 level is just one of the reasons Dell is a world leader in businessdesktops—and why OptiPlex is the easiest choice you’ll make today.OPTIPLEX MEANS BUSINESSThe OptiPlex 960 delivers serious performance in a scalable platform you can build a business on:Long-range planning support with up to a 24-month lifecycle, stable images, and managed transitionsHorsepower for your users' demanding applications with options including the Intel Core 2 Quad ProcessorAdvanced manageability tools for IT, including next generation Intel vPro technologySmaller redesigned chassis including a space saving all-in-one optionOPTIPLEX SECURITYFrom hardware to software, from local to remote, The OptiPlex 960 gives you the power to choose your level of security:Isolate system threats and protect your network infrastructure with Intel vPro client isolation featuresProtect sensitive data with optional full disk encryption hard drivesBuilt-in TPM helps protect the network from unauthorized access, while enabling multi-factor authentication via optional Smart CardReader and/or fingerprint reader (note, TPM may not be available in all countries)OPTIPLEX IS EASY TO OWNProductivity meets manageability in the OptiPlex 960, with a suite of highly customizable, global service and support optionsthroughout the PC lifecycle. For users and IT professionals alike, the OptiPlex 960 is easy to own, enabling:Remote system diagnosis and repair, reducing desk-side visits with Intel vPro technologyFaster repairs for users with Intel vPro Fast Call for Help Technology enabling end-user initiated remote supportEase of deployment with the OptiPlex 960’s support for integrated wireless networkingTime-saving tool-less cover removal for access to tool-less internal componentsOPTIPLEX GETS GREENDell is committed to being the greenest PC company on the planet. And the OptiPlex 960 delivers:Help reduce power consumption—and cost— with Dell’s power supply, which is up to 88% efficientEnjoy a quieter workplace with Dell’s ultra-silent QuietKit noise-reduction solutionReduced environmental impact with systems built with 10% post-consumer recycled contentMinimize power usage with Dell EnergySmart power management technologyEnvironmental sensitivity with the OptiPlex 960’s Energy Star, EPEAT-Gold, TCO, and Blue Angel certification3

DELL OPTIPLEX 960 TECHNICAL GUIDEM I N I T OW E R C OM P U T E R ( M T ) V I E WBACK VIEWFRONT VIEWHard Drive ActivityLight7Optical Eject ButtonDrive1Power Supply Built inSelf Test Button5Power CableConnector2 Link Integrity Light8Optical Drive FillerPanel2Power Supply StatusLight6Back-panel Connectors3 Wi-FI Light (optional)9Flex Bay (for optionalfloppy drive or memorycard reader)7Expansion-card Slots(4)4 Diagnostic Lights10USB 2.0 Connectors(4)15Power Button,Power Lights6 Optical DriveCover-release latchand padlock ring3(security screwoptional)4 Security Cable Slot11 Headphone Connector12 Microphone Connector4

DELL OPTIPLEX 960 TECHNICAL GUIDEM I N I T OW E R C OM P U T E R ( M T ) V I E W ( C O N T . )BACK PANEL CONNECTORS1 PS/2 Mouse Connector8Line-out Connector2 Parallel Connector9Line-in/MicrophoneConnctor3 Serial Connector10 USB 2.0 Connectors (6)4 Link Integrity Light11 VGA Connector5Network AdapterConnector6 Network Activity Light7Wireless NetworkAdapter (optional)12 eSATA Connector13 DisplayPort Connector14PS/2 KeyboardConnectorSYSTEM BOARD1Wireless CardConnector12SATA DriveConnectors (4)2Thermal SensorConnector13Internal USB Flex BayConnector3Internal SpeakerConnector (INT SPKR1)14BIOS/RTC ResetJumper Pins4Fan (FAN CPU)Intrusion Switch15 Connector(INTRUDER)5ProcessorConnector (CPU)16PCI Express x16Connector (SLOT1)6Processor PowerConnector(12VPOWER)17PCI Connector(SLOT2, SLOT3)7Memory ModuleConnectors (4)18PCIe x1 Connector(SLOT4)8Password Reset Pins(PSWD)19 RTC Battery9System Status LEDsPanel Connector20 Serial Connector10Front PanelConnectors (3)2111Power Connector(POWER)Floppy Disk Connector(DSKT2)5

DELL OPTIPLEX 960 TECHNICAL GUIDED E S K T OP C OM P UT E R ( D T ) V I E WFRONT VIEW1Power Button,Power Light6 Bezel2 5.25” Drive Bay7 Microphone Connector3 Headphone Connector8 3.5” Drive Bay4 USB 2.0 Connectors (2)9 Diagnostic Lights5 Dell BadgeBACK VIEW1Expansioncard slots (4)5Security Cable Slot2Power Supply Built inSelf Test Button6Power Connector3Power Supply StatusLight7Back-panel ConnectorsCover-release Latchand Padlock Ring4(security screwoptional)6

DELL OPTIPLEX 960 TECHNICAL GUIDED E S K T OP C OM P UT E R ( D T ) V I E W ( C O NT . )BACK PANEL CONNECTORS1 PS/2 Mouse Connector8Line-out Connector2 Parallel Connector9Line-in/MicrophoneConnctor3 Serial Connector10 USB 2.0 Connectors (6)4 Link Integrity Light11 VGA Connector5Network AdapterConnector6 Network Activity Light7Wireless NetworkAdapter (optional)12 eSATA Connector13 DisplayPort Connector14PS/2 KeyboardConnectorSYSTEM BOARD1Fan Connector(FAN CPU)13PCI Express x16Connector (SLOT1)2ProcessorConnector (CPU)14PCI Connector(SLOT2)3Processor PowerConnector(12VPOWER)15PCI Connector(SLOT3)4Memory ModuleConnectors (DIMM 1,DIMM 2, DIMM 3,DIMM 4)16PCI Express x1Connector (SLOT4)5SATA Connectors (3)17RTC Reset JumperPins6Password Jumper(PSWD)18Battery Socket(BATTERY)7Internal USB Connector(FLEX USB)Riser Connector (uses19 PCI-E port/SLOT1 andPCI port/SLOT2)8Service Mode Jumper(SERVICE MODE)20Floppy Connector(DSKT)9Power Connect(POWER)21Internal Speaker(INT SPKR)10Front Panel Connector(FRONTPANEL)22Connector for OptionalWireless Card23Front Panel ThermalSensor11 Serial Connector12Intrusion SwitchConnector (INTRUDER)7

DELL OPTIPLEX 960 TECHNICAL GUIDES M A L L F OR M F A C T O R C O M P UT E R ( S F F ) V I E WFRONT VIEW1Power Button,Power Light6 Headphone Connector2 5.25” Drive Bay7 Microphone Connector3.5” Flex Bay for Floppy3 Drive (optional) orMedia Card (optional)8 USB 2.0 Connectors (2)4 Dell Badge9 Diagnostic Lights5 BezelBACK VIEW1 Expansion card slots (2)5Security Cable Slot2Power Supply CheckButton6Power Cable Connector3Power Supply CheckLight7Back-panel Connectors4Cover-release Latchand Padlock Ring(security screwoptional)8

DELL OPTIPLEX 960 TECHNICAL GUIDES M A L L F OR M F A C T O R C O M P UT E R ( S F F ) V I E W ( C O N T . )BACK PANEL CONNECTORS1 PS/2 Mouse Connector8Line-out Connector2 Parallel Connector9Line-in/MicrophoneConnctor3 Serial Connector10 USB 2.0 Connectors (6)4 Link Integrity Light11 VGA Connector5Network AdapterConnector6 Network Activity Light7Wireless NetworkAdapter (optional)12 eSATA Connector13 DisplayPort Connector14PS/2 KeyboardConnectorSYSTEM BOARD1Fan Connector(FAN CPU)12 Serial Port Connector2Processor Connector(CPU)Intrusion Switch13 Connector(INTRUDER)3Processor PowerConnector(12VPOWER)Front Panel Thermal14 Sensor CableConnector4Memory ModuleConnectors (DIMM 1,DIMM 2, DIMM 3,DIMM 4)15Real Time Clock Reset(RTCRST)5Password Jumper Pins(PSWD)16PCI Express x16Connector (SLOT1)6SATA DriveConnectors (3)17PCI Connector(SLOT2)7Internal (FlexBay)USB Connector18Battery Socket(BATTERY)8Service ModeJumper Pins19Hard Drive FanConnector (FAN HDD)9Front-panel Connector(FRONTPANEL)20Floppy DriveConnector (DSKT)10Power Connector(POWER)21 Internal Speaker11PSU Thermal SensorConnector22Connector for OptionalWireless Card9

DELL OPTIPLEX 960 TECHNICAL GUIDEMARKETING SYSTEM CONFIGURATIONSN O T E : O f f e r i n g s m a y v a r y b y r e g i o n . F o r m o r e i n f o r m a t i o n r e g a r d i n g t h e c o n f i g u r a t i o n o f yo u r c o m p u t e r , c l i c kS t a r t H e l p a n d S u p p o r t a n d s e l e c t t h e o p t i o n t o v i e w i n f o r m a t i o n a b o u t yo u r c o m p u t e r .OP E R A T I N G S Y S T E MN O T E : O n e o f t h e f o l l o w i n g O p e r a t i n g S ys t e m s w i l l b e p r e i n s t a l l e d .MTDTSFFWindows Vista SP1 Business (32 and 64 bit),Windows Vista SP1 Ultimate (32 bit),Windows XP Professional SP3 via Windows Vista Business Downgrade Rights (32 bit)Windows Vista operating systemWindows XP operating systemOtherFreeDOS for (n-series),OS Media SupportXXXMTDTSFFCHIPSETChipsetIntel Q45 Express Chipset w/ICH10DONon-volatile memory on chipsetBIOS Configuration SPI (Serial Peripheral Interface)TPM 1.2 Security Device (Trusted Platform Module)NIC EEPROM164Mbit (8MB) located at SPI FLASH on chipset16KB located at TPM1P2 on chipsetLOM configuration contained within SPI FLASH –no dedicated LOM EEPROM10

DELL OPTIPLEX 960 TECHNICAL GUIDEPROCESSORNOTE: Global Standard Products (GSP) are a subset of Dell's rel ationship products that are m anaged fora v a i l a b i l i t y a n d s yn c h r o n i z e d t r a n s i t i o n s o n a w o r l d w i d e b a s i s . T h e y e n s u r e t h e s a m e p l a t f o r m i s a v a i l a b l e f o rp u r c h a s e g l o b a l l y. T h i s a l l o w s c u s t o m e r s t o r e d u c e t h e n u m b e r o f c o n f i g u r a t i o n s m a n a g e d o n a w o r l d w i d ebasis, thereb y reducing their costs. The y al so enable companies to implement global I T standards by locking inspecific product configurations worldwide.The following GSP processors identified below will be madeavailable to Dell customers.NOTE: Processor numbers are not a measure of performance.MTDTSFFIntel Core 2 Quad Q9650/3.00GHz,12M,1333FSBX-GSPX-GSPX-GSPIntel Core 2 Quad Q9550/2.83GHz,12M,1333FSBX-GSPX-GSPX-GSPIntel Core 2 Quad Q9400/2.66GHz,6M,1333FSBXXXIntel Core 2 Duo E8600/3.33GHz, 6M, 1333FSBX-GSPX-GSPX-GSPIntel Core 2 Duo E8500/3.16GHz,6M,1333FSBX-GSPX-GSPX-GSPIntel Core 2 Duo E8400/3.0GHz,6M,1333FSBX-GSPX-GSPX-GSPIntel Quad Core processorsIntel Dual Core processors11

DELL OPTIPLEX 960 TECHNICAL GUIDEA D V A NC E D S Y S T E M M A NA G E A B I L I T Y M O D E SN O T E : H a r d w a r e m a n a g e m e n t m o d e o p t i o n s a l l o w yo u t o s e l e c t t h e r i g h t s ys t e m s m a n a g e m e n t f e a t u r e s u p p o r tf o r yo u r e n t e r p r i s e . D e l l ’ s i n n o v a t i v e a p p r o a c h t o s c a l a b l e r e m o t e c l i e n t m a n a g e m e n t o f f e r s yo u a c h o i c e o fbuilt-in hardware management capabilities across platform offerings.T h e l a t e s t g e n e r a t i o n o f I n t e l v P r o t e c h n o l o g y p r o v i d e s t h e c a p a b i l i t y t o m a n a g e yo u r i n s t a l l b a s e o fs ys t e m s r e g a r d l e s s o f t h e p o w e r s t a t e o r h a r d w a r e f u n c t i o n a l i t y o f t h e s ys t e m .T h i s f u n c t i o n a l i t y a l l o w s I T t o a d d r e s s m a n y i s s u e s r e m o t e l y r a t h e r t h a n h a v i n g t o p h ys i c a l l y v i s i t s ys t e m s .T h e O p t i P l e x 9 6 0 s u p p o r t s t h e l a t e s t g e n e r a t i o n o f I n t e l v P r o t e c h n o l o g y.I n t e l i AM T t e c h n o l o g y/ I n t e l v P r o t e c h n o l o g y s u p p o r t t h e f o l l o w i n g f e a t u r e s :As s e t r e p o r t i n g a n d i n v e n t o r y c a p a b i l i t i e s , R e m o t e t r o u b l e s h o o t i n g a n d r e p a i r , C l i e n t S ys t e m I s o l a t i o n , R e m o t epatching/ updatingIntel vPro technolog y adds these additional features:C l i e n t i n i t i a l e d “ F a s t C a l l f o r H e l p ” / b e yo n d f i r e w a l l s ys t e m s m a n a g e m e n t c a p a b i l i t y, M i c r o s o f t N A P s u p p o r t ,Hardened security monitoring, Support for the latest generation of Intel Core 2 Quad Processors* T h e f u n c t i o n a l i t y d e s c r i b e d a b o v e r e q u i r e s a n a p p r o p r i a t e s o f t wa r e m a n a g e m e n t c o n s o l eMTDTSFFIntel vPro Advanced Client Systems Management* (iAMT Professional 5.0)XXXIntel Standard Manageability* (iAMT 5.0)XXXNo Management- UpgradeableXXXManagement Disabled- Not UpgradeableXXX* This functionality requires the appropriate software management consoleM E M OR YY o u r c o m p u t e r s u p p o r t s a m a x i m u m o f 8 G B o f m e m o r y w h e n yo u u s e f o u r 2 G B D I M M s ; h o w e v e r , 3 2 - b i to p e r a t i n g s ys t e m s , s u c h a s t h e 3 2 - b i t v e r s i o n o f M i c r o s o f t W i n d o w s X P , c a n o n l y u s e a m a x i m u m o f 4 G B o faddress space. Moreover, certain components within the computer require address space in the 4GB range.An y a d d r e s s s p a c e r e s e r v e d f o r t h e s e c o m p o n e n t s c a n n o t b e u s e d b y c o m p u t e r m e m o r y; t h e r e f o r e , t h ea m o u n t o f m e m o r y a v a i l a b l e t o t h e o p e r a t i n g s ys t e m i s l e s s t h a n 4 G B .N O T E : T h e e n t i r e 8 G B m e m o r y r a n g e i s a v a i l a b l e t o 6 4 - b i t o p e r a t i n g s ys t e m s .M e m o r y m o d u l e s s h o u l d b e i n s t a l l e d i n p a i r s o f m a t c h e d m e m o r y s i z e , s p e e d , a n d t e c h n o l o g y. I f t h e m e m o r ymodules are not installed in matched pairs, the computer will continue to operate, but with a slight reductionin performance.MTDTType: DDR2 Synch DRAM Non-ECC MemoryDIMM SlotsSFF800MHz444DIMM CapacitiesUp to 8GBUp to 8GBUp to 8GBMinimum Memory1GB1GB1GB118GB1Maximum Memory with 800MHz speed memory8GB8GB800MHz Memory configurations8GB1 DDR2 Non-ECC SDRAM, 800MHz, (4 DIMM)XXX1XXX14GB DDR2 Non-ECC SDRAM, 800MHz, (2 DIMM)XXX3GB DDR2 Non-ECC SDRAM, 800MHz, (4 DIMM)XXX3GB DDR2 Non-ECC SDRAM, 800MHz, (2 DIMM)XXX4GB DDR2 Non-ECC SDRAM, 800MHz, (4 DIMM)12

DELL OPTIPLEX 960 TECHNICAL GUIDEM E M OR Y ( C O N T . )MTDTSFF2GB DDR2 Non-ECC SDRAM, 800MHz, (4 DIMM)XXX2GB DDR2 Non-ECC SDRAM, 800MHz, (2 DIMM)XXX1GB DDR2 Non-ECC SDRAM, 800MHz, (2 DIMM)XXX1GB DDR2 Non-ECC SDRAM, 800MHz, (1 DIMM)XXX800MHz Memory configurations (Cont.)1The total amount of available memory will be less than 4GB. The amount less depends on the actual system configuration. To fully utilize 4GB ormore of memory requires a 64-bit enabled processor and 64-bit operating system.D R I V E S A N D R E M OV A B L E S T O R A GEMTDTSFF3.5-inch bay (External Floppy)111 (slimline)5.25-inch bay (External Optical)211 (slimline)Hard Drives Supported (Internal and External)21 x 3.5” or2 x 2.5”Optical Drives Supported (External)211 x 3.5” or2 x 2.5”1SATA433Floppy/Diskette111XXX80GB SATA 10K RPM HDDXXX320GB1 SATA 7200 RPM HDDXXX250GB SATA 7200 RPM HDDXXX160GB1 SATA 7200 RPM HDDXXXXXX64GB1 SATA Solid State HDDXXX160GB1 SATA Full Disk Encryption HDDXXX160GB SATA 7200 RPM HDDXXX80GB1 SATA 7200 RPM HDDXXXBays:Interface:3.5” Hard Drives:160GB1 SATA 10K RPM HDD11180GB SATA 7200 RPM HDD2.5” Hard Drives113

DELL OPTIPLEX 960 TECHNICAL GUIDED R I V E S A N D R E M OV A B L E S T O R A GE ( C O NT . )MTDTSFFXXXXXXXXXXXXDVD /-RW 2SATA 1.5Gbit/sSATA 1.5Gbit/sSATA 1.5Gbit/sDVD-ROM3SATA 1.5Gbit/sSATA 1.5Gbit/sSATA 1.5Gbit/sCombo Drive CD-RWSATA 1.5Gbit/sSATA 1.5Gbit/sSATA 1.5Gbit/s3.5” RAID 1 Data Protection: (includes two matching capacity/speed hard drives)160GB1 SATA 10K RPM HDDX80GB1 SATA 10K RPM HDDX320GB1 SATA 7200 RPM HDDX250GB1 SATA 7200 RPM HDDX160GB1 SATA 7200 RPM HDDX80GB1 SATA 7200 RPM HDDX2.5” RAID 1 Data Protection: (includes two matching capacity/speed hard drives)160GB1 SATA 7200 RPM HDD180GB SATA 7200 RPM HDD3.5” RAID 0 Performance: (includes two matching capacity/speed hard drives)320GB1 SATA 10K RPM HDDX1160GB SATA 10K RPM HDDX640GB1 SATA 7200 RPM HDDX500GB1 SATA 7200 RPM HDDX320GB1 SATA 7200 RPM HDDX1160GB SATA 7200 RPM HDDX2.5” RAID 0 Performance: (includes two matching capacity/speed hard drives)320GB1 SATA 7200 RPM HDD1160GB SATA 7200 RPM HDDOptical Drive: (SFF requires a slimline optical drive)Floppy Disketrv:Floppy Drive1.44MB1.44MBMedia Card Reader: (uses Floppy Diskette Drive slot)Dell 19 in 1 Media Card Reader480Mb/s1For hard drives, GB means 1 billion bytes and TB equals 1 trillion bytes; actual capacity varies with preloaded material and operating environmentand will be less.2Discs burned with this drive may not be compatible with some existing drives and players; using DVD R media provides maximum compatibility.3DVD-ROM drives may have write-capable hardware that has been disabled via firmware modifications.14

DELL OPTIPLEX 960 TECHNICAL GUIDES Y S T E M B OA R D C ON NE C T O R SNOTE: See Detailed Engi neering Specifications for maximum card dimensions support.MTDTSFFPCI Slot(s): number of221PCIe x16 Slot: number of111PCIe x1 Slot: number of110Flexbay111Serial ATA (SATA)433GR A P H I C S / V I D E O C O NT R OL L E RNOTE: M T supports full height card, DT supports l ow profile card or full height card with optional ri ser. SFFsupports low profile card.MTIntegrated Intel GMA 45001DTSFFIntegrated on system boardEnhanced Graphic/Video Options512MB ATI RADEON HD 4670 Graphics dual DVI1OptionalNANADVI (Digital) Adapter CardOptional full height or low profile card256MB ATI RADEON HD 3450 Graphics dual DVI or VGA and TV OutOptional full height or low profile card256MB ATI RADEON HD 3470 Graphics w/ Dual DPOptional full height or low profile card256MB nVidia GeForce 9300 GEOptional full height or low profile cardUp to 1.7 GB of system memory may be allocated to support integrated graphics, depending on operating system, system memory size and other factors.E X T E R NA L P O R T S / C O NN E C T O R SNOTE: M T supports full height card, DT supports l ow profile card or full height card with optional ri ser. SFFsupports low profile card.See chassis diagrams section for port/connector locationsMTDTSFFUSB 2.0 (includes two internal)121010SerialOne rear, second port optionalPS/2Two reareSATAOne rearParallelOne rearNetwork Connector (RJ-45)One rear1394 ControllerOptional full height card or low profile cardVideo:VGAOne rearDVIOptional full height or low profile cardDisplay PortOne rear15

DELL OPTIPLEX 960 TECHNICAL GUIDEE X T E R NA L P O R T S / C O NN E C T O R S ( C O N T . )MTSee chassis diagrams section for port/connector locationsDTSFFAudio:Microphone-inOne minijack frontHeadphoneOne minijack frontStereo line-in/microphoneOne minijack rearSpeakers line outOne minijack rearRisers: (replaces 1 PCI slot and 1 PCIe slot on DT system board)Combo full height riser with 1 PCI and 1 PCIe connectorXDual full height riser with 2 PCI connectorsXC O M M UN I C A T I O NS - NE T W O R K A D A P

Network Adapter Connector 12 eSATA Connector 6 Network Activity Light 13 DisplayPort Connector 7 Wireless Network Adapter (optional) 14 PS/2 Keyboard Connector MINI TOWER COMPUTER (MT) VIEW (CONT.) SYSTEM BOARD 1 Wireless Card Connector 12 SATA Drive Connectors (4) 2 Thermal Sensor Connector 13 Internal USB Flex Bay Connector 3 Internal Speaker

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