Company Profile - Online Verison 02 - 2019

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Company Profile

Index02Background Information13IT Infrastructure & Data Center03Current Conditions & Strategy15Security Solutions04Our Story16Outsourcing Services07Why Choose Us17Printing Solutions08Products and Services18Deployment & Integration09Business Solutions19Industries and Customers10Cloud Solutions20Partnerships, Certifications11Consulting & Professional Services24Contact Us12Hardware Services

Background InformationInteract Technology Solutions is considered one of the leading providers of technology, systems integration,professional services, consulting and outsourcing in Egypt.Established in 1996 as Interact Computer Center to provide IT services and supplies, over the last 20 years thecompany havs seen growth to over 1200 clients serving 35 industries. Located in Maadi, one of the premierbusiness locations in Cairo, Interact has over 200 employees serving customers and partners locally and globallyand revenues in excess of 409 M EGP ( 23 M USD)Current permanent staff is over 200 full time employees (Nearly 100 Certified Engineers and Technicians, SolutionArchitects, Services Engineers, Project Managers and Sales Account Managers)Figures & Numbers:25 Partnerships50 Solutionsand Services35 Industries1200 ClientsEGP 409 MillionRevenue in 2018The company is expanding with a renewed focus on global consulting and outsourcing services, and witha footprint that now extends to the Gulf Region, North America and Europe.2

Current Conditions & StrategyVisionTo become the partner of choice in delivering world classtechnology solutions and professional services.Mission statementTo deliver superior service that continuously meets or exceedscustomer expectation through exceptional customer care andinnovative technology and professional services solutions.Core valuesWe grow through creativity, simplicity and trust.We integrate honesty, integrity and business ethics into allaspects of our business functions.3

Our StoryInteract ComputerCenter Founded forIT Services andHardware Supplies19961997Adds HP and CompaqServers to portfolioMoves to Laselkypremises at MaadiStarts to deliver warrantyservices for HP imagingand printing products20002002Wins first Outsourcingcontract (Amoco/ BP)IT Helpdesk function andTechnical On-site supportBecomes Microsoft BusinessPartner2001Wins first Contractwith Mobinil,Becomes HP BusinessPartnerChanges to:Interact Computer Stores,Focuses on CorporateBusiness plus EnterpriseServices2004Builds Networking DepartmentStarts Largest SupplyChain& Hardware and Systemsintegration with Orascom(60M EGP revenue to date)2005Wins IBM Business PartnerAchievement Award inServices and Storage sales2006Focuses on HP Imagingand Printing Salesand ServicesWins Genius Award ofAppreciation4

Our StoryEstablishes IBM Service CenterWins IBM Silver Second TierBecomes Aloha HospitalityPartner (NCR – Aloha)Wins First Contract withMinistry of Health2007Becomes Cisco PremierePartnerBecomes Microsoft GoldCertified PartnerWins First Contract withMinistry of Defense20082009Gets partnerships withVMware and EMC2Goes into alliance with CiscoRegisters TeleC SoftwareMoves to Interact Buildingat Zahraa El Maadi201020112012Organizes first Event withCisco, EMC2 and VMwareFinishes another two Softwareapplications RecTel and I-GalaxyWins APC Certificate of AchievementWins Symantec Certificate of Achievement20132014Becomes HP Imaging and PrintingOpens HP Personal SystemOrganizes TechnologyEstablishes LenovoAuthorized Service CenterService CenterAuthorized Service Centerrefreshment Events withCisco, EMC2, SAP and SchneiderBecomes HP Managed PrintBecomes Dell Direct PartnerServices PartnerBecomes Certified Software Advisorfor Microsoft Dynamics CRMDelivers Dynamics CRM BusinessSolutions as Microsoft Gold PartnerDevelops First Softwareapplication in house (Call Link)Gets Aruba top 10 Award5

Our StoryAcquires HPI Platinum PartnershipWins Cisco Partner plus elite,year over year growth(150% Growth) Gains partnership to HP A3 PortfolioBecomes Fortinet Silver PartnerWins Schneider Award of ExcellenceOrganizes Education Event with(HP, Microsoft, Intel, ITworx and Al Motaheda)20152016Becomes Semantic PartnerBecomes Lenovo AuthorizedService center for servers2017Changes toInteract Technology Solutionsfocusing more on Global ServicesGets Nuance Safecom MasterDistribution channelBecomes NCR retail solutions provider2018Nominated for FortinetPlatinum PartnerNominated for CiscoGold Partner2019HP Channel Award – PrintLenovo Tier 1 Platinum PartnerHP Platinum Partner – SuppliesHP Platinum Partner – PrintHP MPS Premier Partner – ExpertDell-EMC Platinum Partner6

Integrated Technology solutions that meet the clients’ expectations not only by realizingthe clients’ business objectives, but particularly by our strict adherence to theinternational standardsContinuous search for opportunities beyond the agreed services and business objectivesCreative approaches to the clients’ special needs in order to provide unique and tailoredsolutions and servicesTeam work based on the implementation of progressive practices disciplinesProfessional quality of services provided by a highly motivated teamStrong IT Reference and background24/7 availability7

Products and ServicesHere we want to express our gratitude to our clients for the trust they have given. Since 1996, over onethousand Major Egyptian and international companies became our clients. We have proven our IT expertiseand experience in a number of industries as well as providing IT consulting services on a number of topics.We believe that the strength of our service agreements is a proof of the positive effect of our activities on ourclients’ & ProfessionalServicesHardwareServicesIT Infrastructure& Data nt &Integration8

Business SolutionsInteract became a leader in providing the latest technologies and using the best practice to deliveroptimized solutions to our customers.With our large umbrella of offerings from technology partners and prompt on the ground support,our fully accredited team brings real resultsMicrosoft Dynamics 365Microsoft SharePoint OnlineMicrosoft FlowPower BINCR Aloha POSeCopySafeComNuance Output Manager9

Cloud SolutionsCloud Solutions are internet-based solutions where shared resources, data and information areprovided to computers and other devices on-demand via "the cloud". This enables on-demandaccess to a shared pool of configurable computing resources.Cloud computing and storage solutions provide individual and enterprise segment with various capabilities tostore and process their data in third-party data centers, relying on the sharing of resources to achieve coherenceand economies of scale.Our Cloud solutions allow organizations to benefit from all services being backed by a 99.9% scheduled uptimeSLA, and a premium disaster recovery service that allows a fast switchover to a geographically separated datacenter in case of primary data center failure.We also provide Private Cloud solutions implemented behinda corporate firewall, under the control of the IT department, as well as Big Data projects.Microsoft Public Cloud Office 365Microsoft AzurePrivate CloudBig Data10

Consulting & Professional ServicesLike the vast majority of our customers, IT is probably not your core business. Trying to solve allof your IT challenges internally can become a major distraction, and other aspects of your businesscan suffer. More often than not these challenges end up costing way in excess of your initial expectations.If you need help with a special project involving your IT Environment, we're eager to assist you. We have theexpertise to an expert team provide advisory and managerial services that will meet any of your short, orlong-term IT objectives.IT AssessmentsIT Project managementNetwork Security ServicesDisaster RecoverySite Infrastructure Documentation11

Hardware ServicesInteract offers a full range of equipment for every IT solution for variable IT environments.Through our Pre-Sales specialists we discuss all the existing factors in order to deliver the most effectivesolution that meets your needs.Pre-Sales AssistanceHardware Product Delivery plus Supply ChainAfter-Sales SupportWarranty ServicesHP Care Pack and warranty servicesLenovo warranty ServicesSpare PartsUPS Installation and Repair Service12

IT Infrastructure & Data CenterInteract can assist in planning, designing and implementing of infrastructure in your Datacenter.We deliver site with detailed documentation to facilitate the upgrade, migration and diagnosticprocess. Our diagrams are editable to give our customers a change management capability overtheir datacenter.Preventive maintenance and general repair to mounted devices are our specialization.Desktop VirtualizationServer VirtualizationApplication VirtualizationMicrosoftSystem CenterExchange ServerWindows ServerSQL ServerWindows AzureNetworkingSwitchingWireless SolutionsRoutingSecurity SolutionsCollaboration SolutionsPassive Networking InfrastructureSoftware Defined StorageInfrastructure RefreshDisaster Recovery SolutionsInformation Lifecycle ManagementData Centers Preparation13

Infrastructure, Data Center Preparation & WirelessPassive Networking InfrastructureFiber OpticsUTPData Centers PreparationPower SystemDistribution PanelsATS PanelsUPSGeneratorsFire alarm& FightingFM200CO2WaterCooling systemRaised FloorFalse CeilingPassive SecuritySurveillanceAccess ControlWireless SolutionWi-FiMicrowaveWiMAXVHFUHF14

Security SolutionsInteract can provide End to End security, our philosophy for Security solution is simple: identifywhat security threats challenge organizations and provide the appropriate solutions for them.To this Target, we have partnered with several specialized Security vendors to providebest‐of‐breed solutions to our clients.We aim to offer a variety of products and services that fit almost any budget and fulfill the needs oforganizations regardless of their sizeThe perimeter Layer The Network LayerHost LayerApplication LayerData SecurityRemote Access (VPN)NACHost IPSWAFDLPPacket ShaperWeb ProxyAnti MalwareDynamic AppTestingData ClassificationWAN OptimizationContent FilteringMail SecurityWeb FilteringFirewallWireless FWDDoS protectionVOIP ProtectionPatchStatic App Testing codeDatabase Monitoring ScanningManagementReviewIdentity& AccessI/O controlData Wiping CleansingManagementMobileEncryptionSecurityDLPMDM , EMM and UEM15

Outsourcing ServicesWhat are your business priorities, Attracting or retaining new customers? International expansion?Cost savings and operational efficiencies?Our outsourcing services give you access to the specialized IT skills and capabilities you require to grow yourbusiness and have it performing at the highest levels. Interact’s Outsourcing team works with you closely andrecommends tailored best-fit solutions as well as continually monitoring and reporting progress, making yourbusiness more agile, flexible and innovative.IT StaffingIT Service DeskApplication Management Outsourcing (AMO)IT Service Management Processes OutsourcingSoftware Development and Technical AnalystBenefits:Reduces operation overheads and controls operating costsFrees up resources to focus on mission critical projectsOffloads non-core functions, redirecting personnel to core business operationsGain access to specialized skills and capabilities16

Printing SolutionsAs an HP Authorized Service Partner, Interact provides standard warranty, Care Packs and ServiceLevel Agreements (SLAs) for a full range of HP commercial Printers and Plotters including HPLaserJet, MFPs and Design JetIn today’s economy, Managed Print Services (MPS) is the only solution to controlthe unaudited corporate expenses in Office Printing in respect of the “Opportunityfor Savings”.Interact, accordingly, provides several types of Service Contracts and agreementsincluding or excluding Spare parts and PPU "Pay-Per-Use" contractsImaging and PrintingManaged Print ServicesHPAC and SafeCom Smart & Secure Printing17

Deployment & IntegrationTechnologies, systems and processes are important tools to achieve your business goals. In today'sfast changing world, your business needs reliable expertise and experience, coupled with solidbusiness knowledge to execute its corporate strategy.Interact provides its customers with a variety of technical ICT services to keep them ahead of the technologycurve using a first class certified technical team.Active Directory Implementation (Single Server / separate sites)Active Directory Implementation (Multiple Servers on Single Site)Active Directory Implementation (Multiple Geographic Locations via WAN)Microsoft Exchange Server Update and MigrationWSUS – Windows Server Update ServicesNAP – Network Access ProtectionWSFC - Windows Server Failover ClusterActive Directory MigrationSymantec Backup ExecVeeam Backup for Virtual EnvironmentsData Protection18

Industries and CustomersBankingHSBC Bank Egypt S.A.EHousing & Development BankAhli United BankOil & GasEnppiPetrobelKhalda PetroleumConstruction &Real EstateMAF HypermarketsEmaar MisrORASCOM ConstructionIndustrialDomiatec GroupCrystal AsfourKiriazi CompanyMedia & AdvertisementAl Hayah Channel Sigma Media GroupMiddle East ProductionCompany mbcInsuranceTokio Marine EgyptCommercial International LifeInsurance (CIL)AIG Egypt Insurance Company S.A.E.EducationeLycee Francais de CaireAmerican University in CairoZewail CityMedicalIMAAlborg LabsHikma PharmaInformation TechnologyEMC EgyptOMSAdvanced Computer TechnologyGovernmental SectorReal Estate Tax AuthoritySouth Cairo ElectricityDistribution CompanyCentral Agency for Public Mobilization and StatisticsWater TreatmentMetito Water TreatmentChemicals & PetrochemicalsEgyptian Nitrogen ProductsCompany (ENPC)MOPCO Misr FertilizersProduction CompanyTelecommunicationsHuawei Technologies Egypt LTDJV.Besix – OrascomNational TelecommunicationsInstituteTrading & DistributionsTrans Business for Trade andDistributionRetail Group EgyptFood & BeveragesHALWANI BROSS S.A.EINI Tec EnergiaAutomotiveITAMCOManufacturing commercialVehicles MCV19

Partnerships, Certifications and AwardsHP Sales & Service Partner 2005HP Supplies Partner Connect 2006HP Preferred Partner (Gold) 2007 – 2011HP Supplies Select 2007HP Service Partner Accreditation, ServiceChannel Authorization 2010HP Gold Service One Specialist 2012HP Partner One Managed Print Specialist 2012HP Gold Specialist 2012 - for:- Registered Networking- Design Jet Value- Imaging & printing Solutions- Personal Computing- Workstations- Service OneHP Service One Specialist 2013 - for:- Personal Computing- Printing Systems- Graphic SolutionsHP Gold Specialist 2013:- HP Workstation- Personal Computing- Managed print- Design Jet Value- Professional Storage- Service OneHP Gold Service One Printing & Computing PartnerSpecialist 2014HP Gold Partner 2014 – 2015:- Design Jet Specialist- Managed Print Specialist- PPS Hardware Partner- PPS Supplies Partner- Service One Printing & Computing SpecialistHP Thin Client and Virtualization Partner of the YearHP MPS Premier PartnerHP Platinum Partner - Print 2017HP Platinum Partner - Supplies 2018Workstation Specialization 2018Designjet Specialization Production 2018HP Managed Print Specialist Premier Expert 201920

Partnerships, Certifications and AwardsMember of the HPE Partner Ready Program andqualifies as a Silver PartnerMember of the HPE Partner Ready Program andqualifies as a Aruba Silver PartnerAuthorized Forti Partner and is currently authorizedthroughout EG to sell Fortinet products with thestatus of a Gold partner.Cisco Premier Certified PartnerAdvanced Enterprise Networks ArchitectureSpecialized PartnerAdvanced Data Center Networks ArchitectureSpecialized PartnerAdvanced Collaboration Networks ArchitectureSpecialized PartnerAdvanced Security Networks ArchitectureSpecialized PartnerNetworking Express TrackCollaboration Express TrackData Center Express TrackSecurity Express TrackVideo Express Track21

Partnerships, Certifications and AwardsMicrosoft Gold Certified PartnerMicrosoft Cloud Accelerator PartnerMicrosoft Cloud Deployment PartnerGold Management & VirtualizationGold DatacenterGold Midmarket Solution ProviderMicrosoft Academy Program 2013, 2014, 2015, 2016Dell EMC Solution Provider–Platinum PartnerDell EMC Technical ArchitectsDell EMC Implementation EngineersDell EMC Storage CertifiedDell EMC Converged Infrastructure SolutionsDell EMC Data Protection SolutionsDell EMC Core Client SpecializationI BM War rant y Ser v ice A greement 2 0 0 7IBM Advanced Business Partner 2006 – 2008IBM Business Partner Achievement Award 2004IBM Best Performing Silver Second Tier 2007Symantec Business PartnerSymantec SMB Specialist Partner 2012Symantec Accredited Small & Medium Business SpecialistPartner 2013Symantec Certificate of Achievement As An AccreditedPartner in Small & Medium Business SpecializationProgram 201322

Partnerships, Certifications and AwardsPCPartnerAuthorisedServiceProviderPlatinumT1 Lenovo Commercial Platinum PartnerLenovo PC Authorized Service ProviderLenovo Enterprise Authorized Service ProviderSchneider Award of Excellence 2015APC Authorized PartnerAPC Certificate of Achievement As A Select Partner 2013Enterprise Solution ProviderSole Distributor for SafecomGold PartnerAdvanced Solutions Partner23

ContactUsAdd.: Part (7), Block (S 67) El-Shatr El-AasherZahraa El-Maadi, Maadi, Cairo - EgyptPhone: (202) 2598 9000 (30 Line)Service Desk: 202 25989010 / 20Fax: (202) 2746 9020www.interactts.cominfo@interactts.comInteract Technology Solutions

HP Channel Award – Print Lenovo Tier 1 Platinum Partner HP Platinum Partner – Supplies HP Platinum Partner – Print HP MPS Premier Partner – Expert Dell-EMC Platinum Partner Acquires HPI Platinum Partnership Gains partnership to HP A3 Portfolio Becomes Semantic Partner Becomes Lenovo Authorized Service center for servers 2015 2016 2017 .

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