Amazon Chime - User Guide
Amazon ChimeUser Guide
Amazon Chime User GuideAmazon Chime: User GuideCopyright Amazon Web Services, Inc. and/or its affiliates. All rights reserved.Amazon's trademarks and trade dress may not be used in connection with any product or service that is notAmazon's, in any manner that is likely to cause confusion among customers, or in any manner that disparages ordiscredits Amazon. All other trademarks not owned by Amazon are the property of their respective owners, who mayor may not be affiliated with, connected to, or sponsored by Amazon.
Amazon Chime User GuideTable of ContentsWhat is Amazon Chime? . 1Joining an Amazon Chime meeting quickly . 1How to get started with Amazon Chime . 1Creating an Amazon Chime administrator account . 1Getting started . 2System requirements . 2Windows . 2macOS . 3Android . 3iOS . 4Browser requirements . 4Using the Amazon Chime Add-In for Outlook . 4Using the Amazon Chime Add-In for Outlook on Windows . 5Downloading Amazon Chime . 5Creating an Amazon Chime user account . 5Setting a personalized meeting link . 6Adding contacts to Amazon Chime . 6Scheduling meetings . 6Using the Amazon Chime Readiness Checker . 7Resetting your password . 7Understanding Amazon Chime automatic updates . 8Attending meetings . 9Joining a meeting . 9Joining using the Amazon Chime client . 10Why meetings sometimes open in your browser . 12Joining using the mobile app . 12Using Echo devices to join Amazon Chime meetings . 13Joining using an in-room video conference system . 14Joining without the Amazon Chime app . 15Joining a meeting anonymously . 16Joining a meeting early . 16Removing yourself from a recurring meeting . 17Using the Amazon Chime roster . 17Using in-meeting chat . 18Adding emojis to in-meeting chat messages . 19Using common emojis . 19Preventing emojis from appearing . 20Raising your hand . 21Using video . 21Changing your video source . 21Undocking video tiles during a meeting . 22Sharing your screen . 22Requesting desktop control . 23Muting and unmuting . 24Using Amazon Voice Focus . 24Using background blur . 25Switching to dial-in . 26Starting an instant meeting or call . 28Scheduling meetings . 29Choosing a meeting type . 30Scheduling meetings with a calendar app . 31Scheduling meetings with Google . 32Scheduling meetings with Outlook . 33Canceling meetings . 34iii
Amazon Chime User GuideCanceling individual meetings .Canceling recurring meetings that continue to auto call .Removing yourself from a recurring meeting when you aren't the organizer .Scheduling best practices .Creating a personalized link .Helping mobile users join your meeting .Using auto-call .Inviting a distribution list .Changing meeting details .Hosting a meeting .Mute attendee actions .Record meeting actions .Event mode actions .Remove attendee actions .Lock meeting actions .Large meeting experience settings .Assigning a delegate .Assigning delegates .Removing delegates .Scheduling meetings as a delegate with a calendar app .Scheduling meetings as a delegate using the Outlook Add-In .Scheduling a moderated meeting .Joining a meeting as a moderator .Scheduling a moderated meeting .Moderator actions using the Amazon Chime app .Moderator actions using phone or in-room video systems .Rescheduling a meeting when the host leaves .Collaborating using chat .Chatting with another user in Amazon Chime .Chatting with multiple users in Amazon Chime .Creating a chat room .Administering a chat room .Sending notifications .Joining a chat room .Using chat features .Sending markdown messages .Adding emojis to chat messages .Sending code blocks in messages .Adjusting your chat settings .Adding webhooks to chat rooms .Using chatbots .Adding a chatbot to a chat room .Dialing phone numbers .Dial a phone number .Sending an SMS message to a phone number .Adding a phone number to your contacts .Accessing voicemail .Using the web application .Supported browsers .Chat features in the Amazon Chime web application .Meeting audio options for the Amazon Chime web application .Screen sharing options for the Amazon Chime web application .Unsupported features in the Amazon Chime web application .Using the Amazon Chime Meetings App for Slack .Using Amazon Chime on Dolby hardware .Scheduling meetings .Joining meetings 45455565657585858
Amazon Chime User GuideAttending meetings .Making Amazon Chime Business Calling phone calls .Viewing meeting and phone information .Getting support from an Amazon Chime administrator .Using the Assistant .Setting up the Amazon Chime Assistant .Supported commands .Document history .AWS glossary .v595960616162626469
Amazon Chime User GuideJoining an Amazon Chime meeting quicklyWhat is Amazon Chime?Amazon Chime is a secure, comprehensive communications service that lets you meet, chat, and placebusiness calls inside and outside your organization. Amazon Chime works across your devices so that youcan stay connected, helping you to work productively from anywhere.For information about Amazon Chime editions, features, and pricing, see http://chime.aws.Joining an Amazon Chime meeting quicklyIf you received an Amazon Chime invitation and want to join the meeting quickly, you can do sowith your internet browser. For more information, see Joining a meeting without the Amazon Chimeapp (p. 15).If you have some time before the meeting starts, you can install the Amazon Chime client and join themeeting anonymously. For more information, see Joining a meeting anonymously (p. 16).How to get started with Amazon ChimeTo use Amazon Chime regularly to communicate and join meetings, download the Amazon Chime Proversion. Create an Amazon Chime user account, and use Amazon Chime Pro for free for 30 days. Todownload Amazon Chime, see Download Amazon Chime. For instructions about how to get started, seeGetting started in the Amazon Chime Administrator Guide.Creating an Amazon Chime administrator accountTo continue using the Amazon Chime Pro version after the 30 day free trial period, you or youradministrator must create an Amazon Chime administrator account and add you as a user. With anadministrator account, you can also manage a team of Amazon Chime users. For more information, seeGetting started in the Amazon Chime Administrator Guide.1
Amazon Chime User GuideSystem requirementsGetting started with Amazon ChimeYou use Amazon Chime to chat with others and participate in meetings. To get started, download theAmazon Chime desktop app (p. 5) or use the Amazon Chime web app at https://app.chime.aws, andthen create an Amazon Chime user account (p. 5).You don't need a user account if you only want to join meetings. If you create an account, you can usethe Amazon Chime Pro features for 30 days at no charge.NoteIf you accept an invitation from an Amazon Chime administrator, that administrator assigns youPro or Basic permissions.When the 30-day Pro trial ends, you can continue to use Amazon Chime with Basic permissions for free.Users with Basic permissions cannot host meetings, but they can initiate one-on-one meetings, attendlarger meetings, and use chat. For more information about Pro and Basic features, see Plans and pricing.To continue using Amazon Chime with Pro permissions after the 30-day free trial period ends, you oryour administrator must create an AWS account, then an Amazon Chime administrator account, andadd you to the administrator account as a user with Pro permissions. For more information, see Gettingstarted in the Amazon Chime Administrator Guide.Contents System requirements (p. 2) Downloading Amazon Chime (p. 5) Creating an Amazon Chime user account (p. 5) Setting a personalized meeting link (p. 6) Adding contacts to Amazon Chime (p. 6) Scheduling meetings (p. 6) Using the Amazon Chime Readiness Checker (p. 7) Resetting your password (p. 7) Understanding Amazon Chime automatic updates (p. 8)System requirementsBefore you get set up with Amazon Chime, first make sure that you meet the following requirements foryour operating system.Amazon Chime provides client applications for the following operating systems.WindowsSupported versions: Windows 10, 32-bit and 64-bit Windows 8.1, 32-bit and 64-bitHardware requirements: For audio calls: Microphone and speakers.2
Amazon Chime User GuidemacOS For sharing video: Built-in or external webcam. For video background blur: Windows 10 or later, Intel 5th generation CPU with integrated GPU, orNVIDIA GPU that supports DX12. We do not support AMD GPUs. For Amazon Voice Focus (noise suppression): Windows machines with 4th generation Intel processorsor later, or the equivalent AMD processors.Software requirements: For Amazon Chime client installation: The Microsoft .NET framework, version 4.5.2 or later. AmazonChime prompts you to update the framework if it detects an older version. For video: The MediaFoundation Pack /mediafeaturepack) For video background blur: The Visual C 2019 runtime, and the English language packageconfigured for the en US.UTF-8 locale.Screen share configuration requirements: Screen Share must be set to Aero and Non-Aero themes. Display Setting Scaling must be set to 100% and custom settings.macOSSupported versions: OS X 10.12 and laterHardware requirements: For audio calls: Microphone and speakers For sharing video: Built-in or external webcam For video background blur: OS X 10.14 (Mojave) and later For Amazon Voice Focus (noise suppression) macOS machines from 2007 and laterNoteM1 MacBooks are not supported.AndroidSupported versions: Android OS 5.0 and laterSoftware requirements: OpenGL ES is required for the screen share viewer. Google services and a Google Account are required for the best messaging experience.Hardware requirements: Some features are only available on devices with Bluetooth, telephony, or Wi-Fi.3
Amazon Chime User GuideiOS Tablet and phone devices are supported. Kindle Fire tablets are currently not supported.iOSSupported versions: iOS 10.0 and later (including iOS 14)Hardware requirements: Some features are only available on devices with Bluetooth, telephony, or Wi-Fi. Tablet and phone devices are supported.NoteM1 MacBooks are not supported.Browser requirementsThe Amazon Chime web application supports the following web browsers. We don't support mobilebrowsers at this time. To open the Amazon Chime web application, sign in to https://app.chime.aws/ in asupported browser. Browsers supported for chat: Google Chrome (latest three versions) Mozilla Firefox (latest three versions) Safari 10 or later for macOS Chromium Edge (latest three versions) Browsers supported for meetings and video: Google Chrome (latest three versions) Mozilla Firefox (latest three versions) Chromium Edge (latest three versions) Browsers supported for screen sharing: Google Chrome (latest three versions) Mozilla Firefox (latest three versions) Chromium Edge (version 84 and later) Browsers with limited meeting support: Safari 10 or later for macOSNoteLimited meeting support requires you to dial in for audio, and you can't use video.Using the Amazon Chime Add-In for OutlookThe Amazon Chime Add-In for Outlook is compatible with Office 365 and recent versions of MicrosoftExchange Server on-premises. To decide whether the add-in is right for your organization, see Choosingthe Right Outlook Add-In.Supported Outlook versions:4
Amazon Chime User GuideUsing the Amazon Chime Add-In for Outlook on Windows Outlook on the web in Office 365 and Outlook.com Outlook 2013 or later for Windows Outlook 2016 or later for macOSSupported Exchange versions: Office 365 On-premises Exchange version 2013 or later, when used with a supported clientNotemacOS users use macOS version 10.12 (Sierra) or later.Using the Amazon Chime Add-In for Outlook onWindowsFor users with Outlook 2010 and Exchange 2010 on Windows, use the Amazon Chime Add-In forOutlook on Windows.Supported Outlook versions: Microsoft Outlook 2010 Outlook 2013 Outlook 2016Supported Exchange versions: Office 365 On-premises ExchangeDownloading Amazon ChimeTo begin, first download and install the Amazon Chime client from Download Amazon Chime, or accessthe Amazon Chime web client at https://app.chime.aws/.Creating an Amazon Chime user accountFollow these steps to create your Amazon Chime user account.To create an Amazon Chime user account1.Open the Amazon Chime app.2.Do one of the following: If you have an invitation from an Amazon Chime administrator – Enter the email address youuse for work. If you are an individual user or part of a group with no administrators – Enter the email addressyou use for scheduling meetings.3.Choose Sign in / Sign up, Create a new Amazon account.5
Amazon Chime User GuideSetting a personalized meeting link4.5.6.Enter your name and email address, set a strong password, and choose Create your Amazonaccount.If prompted, complete the CAPTCHA or one-time password challenge.Choose I agree to grant access for your Amazon account to be used with Amazon Chime, check youremail, and choose Verify Me.If you want to install Amazon Chime on other mobile or desktop devices, repeat the steps above and usethe same credentials to sign in. All of your devices are synced together.Setting a personalized meeting linkIf you have Amazon Chime Pro permissions, you can create a personalized meeting link that generates afriendly name for meetings that you host.To set a personalized link1.Choose the menu in the upper-left corner by your name, and choose My meeting bridgeinformation.2.For Personalized ID:, choose Create your personalized ID.3.Review the information in the message that displays, and choose Acknowledge and continue.4.Enter the name of your personalized link. It must be between 12-35 characters long. Yourpersonalized link is unique within the Amazon Chime service.5.Choose Save.Adding contacts to Amazon ChimeUse the following steps to add a contact.To add contacts1.2.In the Amazon Chime client, choose Contacts.Search for the contact by name, email address, or phone number.3.If the contact appears in your search, select the contact, and choose Done.If the contact does not appear in your search, choose Invite contact to send them an email invitation.To add a contact from your history1.Do one of the following: From the Amazon Chime desktop or web client, under Meetings and Calls, choose Call history.2.3. From the Amazon Chime mobile app, choose Calls.Select the contact to open the actions menu.Choose Add to my contacts.Scheduling meetingsIf you have Amazon Chime Pro permissions, you can schedule meetings. For more information, seeScheduling meetings using Amazon Chime (p. 29).6
Amazon Chime User GuideUsing the Amazon Chime Readiness CheckerUsing the Amazon Chime Readiness CheckerTo see if your device is ready to use with Amazon Chime, use the Amazon Chime Readiness Checker athttps://app.chime.aws/check. The Amazon Chime Readiness Checker runs in your browser, but it alsoensures that Amazon Chime works on your desktop if you have the client installed.The Amazon Chime Readiness Checker checks the speaker, microphone, camera, screen sharing, andconnectivity for the following conditions.SpeakerIs the speaker device connected and turned on?Is the volume turned up?Confirm your default system speaker device.Check your browser settings to confirm that Amazon Chime is allowed to access your speaker device.MicrophoneIs the microphone device connected and turned on?Confirm your default system microphone device.Check your browser settings to confirm that Amazon Chime is allowed to access your microphonedevice.CameraIs the camera connected and turned on?Confirm your default system camera.Check your browser settings to confirm that Amazon Chime is allowed to access your camera.Screen shareAre you using the Google Chrome or Mozilla Firefox browser?Update your browser to the latest version. Screen share is available for Chrome version 72 andFirefox version 66 or later, and native Amazon Chime desktop applications.ConnectivityFor detailed information about connectivity requirements, see Network configuration andbandwidth requirements in the Amazon Chime Administrator Guide.Resetting your passwordYour administrator can configure Amazon Chime to accept these types of passwords: Passwords from your company's single-sign-on (SSO) system. You know you use SSO when the sign-indialog box displays the Amazon Chime logo. Login with Amazon (LWA) passwords. You know you use LWA when the Sign-In dialog box displays theAmazon logo, plus other mentions of Amazon such as the one in the Terms and Conditions notice.If you forget an SSO password, contact your company's network administrator.If you use an LWA password, follow these steps to reset it.7
Amazon Chime User GuideUnderstanding Amazon Chime automatic updatesTo change a password that you forgot1.2.3.4.In your default browser, go to Amazon.com.Choose Accounts & Lists, then choose Sign Out.Navigate to https://app.chime.aws/.Enter the email address that you use to log in to Amazon Chime, and choose Sign in/Sign up.This is usually not the email address that you use to shop at Amazon.5.Choose Forgot your password.6.Follow the prompts to reset your password.To change a password that you remember1.In your default browser, go to Amazon.com.2.3.If you're already signed in, choose Accounts & Lists, then choose Sign Out.Sign in to Amazon.com again by entering the work email address that you use to log in to AmazonChime. This is typically not the email address that you use to shop at Amazon.4.Choose Accounts & Lists, then choose Login & Security.5.Next to the Password box, choose Edit and enter your new password.Understanding Amazon Chime automatic updatesAmazon Chime provides different ways to update its clients. The method varies, depending on whetheryou run Amazon Chime in a browser, on your desktop, or on a mobile device.The Amazon Chime web application – https://app.chime.aws – always loads with the latest features andsecurity fixes.The Amazon Chime desktop client checks for updates whenever you choose Quit or Sign Out. Thisapplies to Windows and macOS machines. As you run the client, it checks for updates every three hours.You can also check for updates by choosing Check for Updates on the Windows Help menu or on themacOS Amazon Chime menu.When the desktop client detects an update, Amazon Chime prompts you to install it unless you're in anongoing meeting. You're in an ongoing meeting when: You're attending a meeting. You were invited to a meeting that is still in progress.Amazon Chime prompts you t
For users with Outlook 2010 and Exchange 2010 on Windows, use the Amazon Chime Add-In for Outlook on Windows. Supported Outlook versions: Microsoft Outlook 2010 Outlook 2013 Outlook 2016 Supported Exchange versions: Office 365 On-premises Exchange Downloading Amazon Chime. Amazon Chime User Guide. Amazon Chime User Guide.
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