Hik-Connect IOS Mobile Client User Manual - Hikvision.lat

2y ago
25 Views
2 Downloads
6.49 MB
109 Pages
Last View : 2m ago
Last Download : 2m ago
Upload by : Brenna Zink
Transcription

Hik-Connect iOS Mobile ClientUser Manual

Hik-Connect iOS Mobile Client User ManualLegal InformationUser Manual 2019 Hangzhou Hikvision Digital Technology Co., Ltd.About this ManualThis Manual is subject to domestic and international copyright protection. Hangzhou HikvisionDigital Technology Co., Ltd. ("Hikvision") reserves all rights to this manual. This manual cannot bereproduced, changed, translated, or distributed, partially or wholly, by any means, without theprior written permission of Hikvision.Please use this user manual under the guidance of professionals.Trademarksand other Hikvision marks are the property of Hikvision and areregistered trademarks or the subject of applications for the same by Hikvision and/or its affiliates.Other trademarks mentioned in this manual are the properties of their respective owners. No rightof license is given to use such trademarks without express permission.DisclaimerTO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, HIKVISION MAKES NO WARRANTIES,EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OFMERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, REGARDING THIS MANUAL.HIKVISION DOES NOT WARRANT, GUARANTEE, OR MAKE ANY REPRESENTATIONS REGARDING THEUSE OF THE MANUAL, OR THE CORRECTNESS, ACCURACY, OR RELIABILITY OF INFORMATIONCONTAINED HEREIN. YOUR USE OF THIS MANUAL AND ANY RELIANCE ON THIS MANUAL SHALL BEWHOLLY AT YOUR OWN RISK AND RESPONSIBILITY.REGARDING TO THE PRODUCT WITH INTERNET ACCESS, THE USE OF PRODUCT SHALL BE WHOLLYAT YOUR OWN RISKS. HIKVISION SHALL NOT TAKE ANY RESPONSIBILITIES FOR ABNORMALOPERATION, PRIVACY LEAKAGE OR OTHER DAMAGES RESULTING FROM CYBER ATTACK, HACKERATTACK, VIRUS INSPECTION, OR OTHER INTERNET SECURITY RISKS; HOWEVER, HIKVISION WILLPROVIDE TIMELY TECHNICAL SUPPORT IF REQUIRED.SURVEILLANCE LAWS VARY BY JURISDICTION. PLEASE CHECK ALL RELEVANT LAWS IN YOURJURISDICTION BEFORE USING THIS PRODUCT IN ORDER TO ENSURE THAT YOUR USE CONFORMSTHE APPLICABLE LAW. HIKVISION SHALL NOT BE LIABLE IN THE EVENT THAT THIS PRODUCT IS USEDWITH ILLEGITIMATE PURPOSES.IN THE EVENT OF ANY CONFLICTS BETWEEN THIS MANUAL AND THE APPLICABLE LAW, THE LATERPREVAILS.i

Hik-Connect iOS Mobile Client User ManualSymbol ConventionsThe symbols that may be found in this document are defined as follows.SymbolDescriptionDangerIndicates a hazardous situation which, if not avoided, will or couldresult in death or serious injury.CautionIndicates a potentially hazardous situation which, if not avoided, couldresult in equipment damage, data loss, performance degradation, orunexpected results.NoteProvides additional information to emphasize or supplementimportant points of the main text.ii

Hik-Connect iOS Mobile Client User ManualContentsChapter 1 Introduction . 1Chapter 2 Select Country or Region at First Time Running . 2Chapter 3 Visitor Mode . 33.1 Functions in Visitor Mode . 33.2 Register an Account in Visitor Mode . 4Chapter 4 Registration . 54.1 Register by Mobile Phone Number . 54.2 Register by Email Address . 5Chapter 5 Device Management . 75.1 Activate an Inactive Device . 75.2 Add Device for Management . 85.2.1 Add an Online Device . 85.2.2 Add a Device by Scanning Device QR Code . 95.2.3 Add a Device by IP/Domain . 115.2.4 Add a Device by Hik-Connect Domain . 125.3 Connect Offline Device to Network . 135.4 Enable Hik-Connect Service for Device . 145.4.1 Enable Hik-Connect Service When Adding Device on Mobile Client . 145.4.2 Enable Hik-Connect Service on Device Web Page . 155.5 Enable DHCP Function on Device Web Page . 165.6 Unbind Device from Its Original Account . 165.7 Device Settings . 175.7.1 Edit Information of Cameras Linked to Added Device . 175.7.2 Set Video and Image Encryption . 185.7.3 Set DDNS . 185.7.4 Change Device's Verification Code . 19iii

Hik-Connect iOS Mobile Client User Manual5.7.5 Set Volume for Video Intercom . 205.7.6 Use Mobile Client as Device's Remote Controller . 205.7.7 Remotely Configure Device . 225.8 Upgrade Device Firmware . 295.9 Transfer Device to Others . 29Chapter 6 Favorites Management . 316.1 Add Cameras to Favorites on Device List Page . 316.2 Add Cameras to Favorites During Live View . 316.3 Remove Cameras from Favorites . 32Chapter 7 Share Device . 337.1 Share a Single Device . 337.2 Share Multiple Devices in a Batch . 347.3 Silenced Mode for Devices Shared by Others . 35Chapter 8 Live View . 378.1 Start and Stop Live View . 378.2 Set Window Division . 388.3 Digital Zoom . 388.4 PTZ Control . 398.4.1 Pan and Tilt a Camera . 398.4.2 Set a Preset . 398.4.3 Adjust PTZ Speed . 408.4.4 Other Functions . 408.5 Start Two-Way Audio . 418.6 Capturing and Recording . 428.7 Set Image Quality for Device Added by IP/Domain . 428.8 Set Image Quality for Hik-Connect Device . 448.9 Live View for Fisheye Camera . 458.10 Open Door During Live View . 46iv

Hik-Connect iOS Mobile Client User ManualChapter 9 Playback . 489.1 Start and Stop Playback . 489.2 Capturing and Recording . 499.3 Set Playback Quality for Device Added by IP/Domain . 499.4 Download Video Segment . 519.5 Adjust Playback Speed . 52Chapter 10 Access Control . 5310.1 Control Door Status . 5310.2 Set Door Open Duration . 5410.3 Change Super Password . 5510.4 View Access Control Logs . 55Chapter 11 Security Control . 5711.1 Video Security Control Panel . 5711.1.1 Partition and Zone Control . 5711.1.2 Add a Zone . 6011.1.3 Set Zone Parameters . 6111.1.4 Bypass a Zone . 6311.1.5 Link Camera to Zone . 6311.1.6 Enable Voice Prompt . 6311.1.7 Delete Zone . 6411.2 Axiom Security Control Panel . 6411.2.1 Log in to the Security Control Panel . 6411.2.2 Configure Security Control Panel . 6511.2.3 Add Device to the Security Control Panel . 6711.2.4 Set Partition Parameters . 7011.2.5 Control Partitions . 7111.2.6 Set Zone Parameters . 7211.2.7 Bypass a Zone . 73v

Hik-Connect iOS Mobile Client User Manual11.2.8 Link Camera to Zone . 7311.2.9 Set Parameters of Wireless Outputs Expander . 7511.2.10 Set Siren Parameters . 7511.3 Pyronix Control Panel . 7611.3.1 Add Pyronix Control Panel to Mobile Client . 7711.3.2 Authorize Mobile Client Account via PyronixCloud . 7811.3.3 Verify Pyronix Control Panel . 8111.3.4 Control Areas (Partitions) . 8111.3.5 Control Alarm Output Remotely . 8311.3.6 Bypass a Zone . 83Chapter 12 Alarm Notification . 8412.1 Enable Alarm Notification . 8412.2 Set Motion Detection Alarm for Wi-Fi Doorbell . 8612.3 Check Event Information or Call Logs . 88Chapter 13 Answer Call from Indoor Station . 90Chapter 14 Other Functions . 9314.1 Pictures and Videos . 9314.2 Touch ID (or Face ID) Authentication . 93Chapter 15 System Settings . 9415.1 Enable Push Notification . 9415.2 Save Device Parameters . 9415.3 Auto-receive Alarm after Power-on . 9415.4 Generate a QR Code with Device Information . 9515.5 Hardware Decoding . 9515.6 View Traffic Statistics . 9515.7 Generate a QR Code with Wi-Fi Information . 9615.8 Floating Live View . 9615.9 Resume Latest Live View . 97vi

Hik-Connect iOS Mobile Client User Manual15.10 Display/Hide Channel-Zero . 9715.11 Auto-Download Upgrade File . 97Chapter 16 How to Reset Password of DVR or NVR via the Mobile Client . 9816.1 Reserve Email Address for Resetting Password . 9816.2 Generate QR Code on Device Local GUI . 9916.3 Reset Password of DVR/NVR by Scanning QR Code . 99vii

Hik-Connect iOS Mobile Client User ManualChapter 1 IntroductionThe Hik-Connect mobile client (iOS), which can generally manage Hikvision products, is designedfor the phone based on iOS 8.0 or later. With the Mobile Client, you can remotely control devices(NVRs, DVRs, network cameras, indoor stations, doorbells, security control panels, the Pyronixdevices, the access control devices, etc) via Wi-Fi, 3G, or 4G networks. You can also share yourdevices to other accounts and use devices shared from other users.The Mobile Client provides access to the Hik-Connect service, which is a cloud service developedby Hikvision, to manage your devices.NoteNetwork traffic charges may be produced during the use of the Mobile Client. For details, refer tothe local ISP.System RequirementiOS 8.0 or later versions.ConventionsIn the following chapters, we simplify Hik-Connect mobile client (iOS) as "Mobile Client", devicessuch as DVR, NVR, encoder, and network camera as "device", and devices which support beingadded to Hik-Connect service as "Hik-Connect Device".1

Hik-Connect iOS Mobile Client User ManualChapter 2 Select Country or Region at First TimeRunningThe first time you run the Mobile Client, you should select the region where your devices arelocated. Otherwise, the live view, playback and alarm notification of the devices will fail.Note The country or the region cannot be changed once you have selected. You should select a correct country or region. Or it may affect subsequent operations.After running the Mobile Client, tap Select Country or Region to select a country or region.2

Hik-Connect iOS Mobile Client User ManualChapter 3 Visitor ModeVisitor mode allows you to manage devices on the Mobile Client without registration. When youlog in as a visitor, a visitor account will be created for you automatically, and the account will notchange on the same phone.CautionFor information security, please use visitor mode cautiously, which is NOT password-protected.NoteIn visitor mode, you can only manage your devices on a same phone. To avoid this inconvenience,you can register an account. For details about registering account in visitor mode, see Register anAccount in Visitor Mode .3.1 Functions in Visitor ModeMost of the functions supported in a registered account are supported in visitor mode.Tap Visitor Mode on the Home page or the Login page to enter visitor mode.The followings are the functions supported in visitor mode.Device ManagementAdd devices to the Mobile Client and configure device settings. See Add Device for Managementand Device Settings for details.Sharing DeviceTap Scan QR Code to scan the QR code of another visitor account to share device(s) to theaccount. For details about sharing device, see Share Device .NoteTo get the QR code of a visitor account, go to More Account Management .Live View and PlaybackView live video of the added devices and play back the videos. See Live View and Playback fordetails.Access ControlControl door status and check access control events. See Access Control for details.3

Hik-Connect iOS Mobile Client User ManualNoteYou should have added access control devices to the Mobile Client.Security Control Panel ManagementManage partitions and zones for the security control panel. See Security Control for details.Alarm ConfigurationConfigure the alarm notifications on Alarm Notification page. See Alarm Notification for details.3.2 Register an Account in Visitor ModeThough the visitor mode allows you to manage devices without registration, you can only manageyour devices on one phone. With a registered account, you can manage devices on differentphone.Steps1. Tap Visitor Mode on the Login page or Home page to enter the visitor mode.2. Tap More Register an Account to open the Join Us window.3. Tap Terms of Service and Privacy Policy to read the relevant information.4. Tap Agree if you accept our terms of service and privacy policy.5. Register an account by mobile phone number or email address.NoteSee Register by Email Address and Register by Mobile Phone Number for details.4

Hik-Connect iOS Mobile Client User ManualChapter 4 RegistrationYou can register an account by your mobile phone number or your email address. With a registeredaccount, you can log in to the Mobile Clients running on different mobile phones, which providesconvenience for managing your devices.NoteYou can use visitor mode to manage your devices without registration. See Visitor Mode fordetails.4.1 Register by Mobile Phone NumberYou can register an account by your mobile phone number.Steps1. Tap Login on the Home page to enter the Login page.2. Tap Register to enter the Register page.3. Tap Terms of Service and Privacy Policy to read the relevant content and then tap Agree tocontinue.4. Enter your mobile phone number and then tap Get Security Code to receive the security codefor identity verification.5. Enter the security code you received and tap Next to continue.6. Create a password.NoteWe highly recommend you to create a strong password of your own choosing (using a minimumof 8 characters, including at least three kinds of following categories: upper case letters, lowercase letters, numbers, and special characters) in order to increase the security of your product.And we recommend you reset your password regularly, especially in the high security system,resetting the password monthly or weekly can better protect your product.7. Tap Finish.4.2 Register by Email AddressYou can register an account by your email address.Steps1. Tap Login on the Home page to enter the Login page.2. Tap Register to enter the Register page.3. Tap Terms of Service and Privacy Policy to read the relevant content and then tap Agree tocontinue.5

Hik-Connect iOS Mobile Client User Manual4. Enter your email address and then tap Get Security Code to get the security code for identityverification.5. Enter the security code you received and then tap Next to continue.6. Create a password.NoteWe highly recommend you to create a strong password of your own choosing (using a minimumof 8 characters, including at least three kinds of following categories: upper case letters, lowercase letters, numbers, and special characters) in order to increase the security of your product.And we recommend you reset your password regularly, especially in the high security system,resetting the password monthly or weekly can better protect your product.7. Tap Finish.6

Hik-Connect iOS Mobile Client User ManualChapter 5 Device ManagementYou can add devices to the Mobile Client, and configure device functions such as video and imageencryption.5.1 Activate an Inactive DeviceWhen adding a device, if the device is not activated, a window will pop up to ask you to activatethe device.Before You StartThe device and the phone running the Mobile Client should be in the same LAN.StepsNoteFor the access control device, you should activate it via other clients (e.g., iVMS-4200 clientsoftware).1. Add a device.NoteSee Add Device for Management for details.2. On the Activate Device page, tap Set Device Password.3. Create a password.Figure 5-1 Activate Device7

Hik-Connect iOS Mobile Client User ManualCautionThe password strength of the device can be automatically checked. We highly recommend youchange the password of your own choosing (using a minimum of 8 characters, including at leastthree kinds of following categories: upper case letters, lower case letters, numbers, and specialcharacters) in order to increase the security of your product. And we recommend you reset yourpassword regularly, especially in the high security system, resetting the password monthly orweekly can better protect your product.Proper configuration of all passwords and other security settings is the responsibility of theinstaller and/or end-user.4. Tap Activate to activate the device.5. Enable DHCP or manually configure network if you enter the Network Configuration page.5.2 Add Device for ManagementYou need to add devices to the Mobile Client first so that subsequent operations such as live viewand playback can be available. If you want to receive alarm event information from a device, youshould add it by scanning QR code or Hik-Connect domain.Note For details about adding Pyronxi control panel, see Add Pyronix Control Panel to Mobile Client . For details about managing alarm event information, see Alarm Notification .5.2.1 Add an Online DeviceThe Mobile Client can detect the online devices in the same local area network with your phone,and you can add the detected online devices to the Mobile Client.Before You StartMake sure the devices are connected to the same local area network with the phone.Steps1. On the device list page, tap Online Device to enter the Online Device page.All detected online devices will be in the list.2. Select a device for adding.8

Hik-Connect iOS Mobile Client User ManualFigure 5-2 Online DeviceNote For network cameras, make sure the device Multicast Discovery function is enabled so thatthe online network camera can be automatically detected via private multicast protocol in theLAN. For details, see User Manual of the network camera. For the inactive device (excluding the access control device), tap Active to create a passwordfor it before you can add the device properly. For more information about the deviceactivation, see Activate an Inactive Device .3. Optional: Edit the network information.1) Tap .2) Change the device IP address to the same LAN as your phone's by either editing the IPaddress manually or enabling the device DHCP function.3) Tap and input the admin password of the device to save the settings.4. Tap Add.5. Enter the required information, including device alias, user name and the password.6. Tap .7. Optional: Delete the device.- On the device list, if the list is in list mode, swipe the device name to the left and tap Delete Device ., and then- On the device list, if the list is in thumbnail mode, tap the device name or taptap Delete Device.5.2.2 Add a Device by Scanning Device QR CodeYou can add the device by scanning the device's QR code.StepsNoteIf adding an access control device, you should activate the device and set the device networkinformation via other clients (e.g., iVMS-4200 client software) before adding it to this client.1. On the device list page, tap2. Scan the QR code. Scan QR Code to enter the Scan QR Code page.9

Hik-Connect iOS Mobile Client User Manual- Scan the device QR code by aligning the QR Code with the scanning frame.Note Usually, the QR code is printed on the label, which is on the back cover of the device. Tapto enable the flashlight if the scanning environment is too dark.to extract QR code from- If there are device QR codes in photo album of the phone, taplocal album.3. Optional: Perform the following operations if the following situations occur.- If the system fails to recognize the QR code, tap to add the device manually. See Add aDevice by Hik-Connect Domain or Add a Device by IP/Domain for details.- If the device has been added to another account, you should unbind the device from theaccount first. See Unbind Device from Its Original Account for details.- If the device is offline, you should connect a network for the device. For details, see ConnectOffline Device to Network for details.- If the device is not activated, the Activate Device page will pop up (excluding the accesscontrol device). You should activate the device. For details, see Activate an Inactive Devicefor details.- If the Hik-Connect service is disabled for the device, you should enable the function(excluding the access control device). For details, see Enable Hik-Connect Service WhenAdding Device on Mobile Client for details.4. Tap Add on the Result page.5. Enter the device verification code.The device will be added successfully.Note The default device verification code is usually on the device label. If no verification codefound, enter the device verification code you created when enabling Hik-Connect service. For details about enabling Hik-Connect service, see Enable Hik-Connect Service for Device .6. Optional: Tap Configure DDNS to configure DDNS.Note See Set DDNS for details. After DDNS being enabled, the device will be accessed via IP address in priority, so thatremo

This Manual is subject to domestic and international copyright protection. Hangzhou Hikvision Digital Technology Co., Ltd. ("Hikvision") reser ves all rights to this manual. This manual cannot be reproduced, changed, translated, or distributed, partially or wholly, by any means, without the prior written permission of Hikvision.

Related Documents:

2. iVMS-4500 APP 3. iVMS-4200 Enable Hik-Connect function via 1. SADP tool 2. Device local GUI 3. Device Web Page 4. iVMS-4200 5. Hik-Connect APP 6. iVMS-4500 Add device via: 1. Hik-Connect APP or Web Portal 2. iVMS-4500 APP 3. iVMS-4200

Title: How to Use Hik-Connect DDNS Version: v1.0 Date: 09/16/2020 Product: Hik-Connect, DVR,NVR Page: 4 of 6 4 6. Click OK. 7. Then you can click on IP/Ports No. and it will redirect to device login interface. Input device user name and password. Notes:

Jul 12, 2019 · Title: How to Solve Hik-Connect Offline Issue Version: V2.0 Date: 7/12/2019 Product: Cameras, NVR, DVR Page: 4 of 6 iii. Input command ping dev.hik-connect.com and click Enter. If there is response, it means the DNS server address is correct and the

10 User Guide Connect Client 1 Installing the Connect Client Installing the Connect Client on Windows OS Installing the Connect Client on Windows OS 1. Do one of the following: Open the e-mail notification from your Connect administrator that describes how to install the Connect client, and click the link to install the client.

iOS 14 and the Essential Eight 5 iOS 14 platform feature summary and risk considerations 7 . Email applications 11. iii Microsoft Office for iOS 12 iOS Calendar 12 iOS Contacts 12 iOS Camera 13 . iPhone and iPad running iOS 14. Throughout this guide, devices and combinations of softwar

iOS SDK Overview The iOS SDK contains the code, information, and tools you need to develop, test, run, debug, and tune applications for iOS. Xcode provides the launching point for testing your applications on an iOS device, and in iOS Simulator. iOS Simulator is a platform that mimics the basic iOS

2. To see a device’s video stream on the Hik-Connect or iVMS-4500 mobile app, add the device. 1) Login to Hik-Connect mobile app with your user name, e-mail, or mobile number and password. 2) On the Home screen, click the “ ” button

SonicWall Mobile Connect 5.0 User Guide Introduction to Mobile Connect 1 4 Introduction to Mobile Connect SonicWall Mobile Connect for iOS is an application for Apple iPhone, iPod touch, and iPad that enables secure, mobile connections to private networks pro