Customer Success Services - Qlik

Advisory ServicesHelp ensure widespread adoption within a strategic analyticsframework for the best ROIRealize long-term, transformative value of effectively leveraging analytics with QlikBenefitsRealizationQlik will assess and identify metrics to measure efficiencies gained from implementing Qlik and VisualAnalytics into your business processes. Qlik will review your business case and adoption plans, providingrecommendations to improve ROI.OutcomesRecommendation DocumentDevelop a strategy to scale your footprint of Qlik while minimizing risk and achieving desiredbusiness outcomesCenter ofExcellenceQlik will facilitate a workshop to identify desired business outcomes and provide guidance on organizinggovernance recommendations to achieve business goals. Qlik will help define the best balance betweendistributing self-service autonomy out to your departments and user groups versus maintaining centralizedcontrol with IT.OutcomesCenter of Excellence Strategy DocumentDefine the most effective deployment roadmap to maximize your ROIDeploymentServicesQlik will facilitate a workshop to define the optimal deployment and data strategies to meet your businessneeds. Qlik can assist in developing a Change Management plan that will help you maximize useradoption.OutcomesDeployment Strategy Document, Change Management Plan16

Solution ServicesHow can you cut down the time it takes to develop analytics that are of highest value and relevance to your business?Qlik Solution Services help you leverage customer-proven solutions to real-world problems.Benefits Visualize the analytics that will deliver the most important benefits Accelerate delivery of high value solutions to end users Increase the accuracy of your data with workflow changes recommended by our experts“Through Qlik Accelerate, we were able to be up and running much faster with an application thatis robust and meets our exact needs. The Qlik Accelerator suite for Sales Performance hasprovided us with the foundation to unlock the full potential of Qlik in immediately finding insightswithin our accounts and opportunities that previously would take multiple hours to find. This hasallowed us to manage our business in a much more proactive, focused manner.”Peter J. HarteveldSenior Vice President of Worldwide Sales and Business DevelopmentCompuware17

Solution ServicesDeliver proven solutions to real-world problemsEnsure applications are designed to solve your business use casesIndustrySolutionDesignQlik will facilitate a Business Discovery Workshop to design Business Requirements for Analytical Applicationsincluding personas, KPI’s and workflow to solve your unique business use cases.OutcomesBusiness Requirements DocumentGenerate greater insights from ensuring data is captured correctly from the start of your business processSolutionWorkflowServicesQlik will identify potential changes to your upstream processes that will help ensure that you are capturing yourbusiness data to ensure it can provide the greatest insights from your analytical applications.OutcomesRecommended Process ChangesRealize accelerated application deployment by leveraging pre-built applications designed for real-lifebusiness scenariosSolutionAcceleratorsQlik will help deploy a pre-built application, customized to connect to your data sources and capture your businessdata effectively to ensure it works with your business processes organization and hierarchies.OutcomesDeployed Analytical Application18

Solution AcceleratorsGain valuable insights in less time with applications designed and built by industry experts. Based onreal-life business workflows and a comprehensive set of KPIs, we ensure you get the best from your Qlikdeployment. Once your data is loaded, the application can be ready to use and scaled to your business.The design of Solution Accelerators is modular and can be configured to your specific business needs tobe added at your own pace. This can increase cross-analytical capabilities and expand insight into awider range of operationsClick on any cell below to jump to the corresponding page in the catalog.Sales PerformanceMonitor sales performance and react to changes while deals are still in the pipeline.Adjust more nimbly to shifting organizational and competitive conditions.Supply ChainEnsure the right inventory, at the right place and time for your customers. Maintainoptimal inventory levels at a sustainable cost. Improve planning for change.Travel & ExpenseGain end-to-end visibility into where travel and expense dollars are spent and more easilyidentify savings. Align T&E with today’s business realities. Better predict future patterns.HealthcareImprove reimbursement rates and net margin through better health outcomes bymonitoring clinical performance and operational productivity.Workforce AnalyticsProvide a competitive advantage for your organization by enabling HR with businessinsights to anticipate and take action to workforce disruptions before they happen.19

Solution AcceleratorsSales PerformanceThe Sales Performance Accelerator suite helps you monitor sales performance and react to changes whiledeals are still in the pipeline. Modules are built on a common set of standard dimensions, e.g., businessunit, segment, geography, product, sales organization and customer. The suite features three modules:Sales AnalyticsForecast & Pipeline ManagementAccount Planning*Includes analytical insights and visualWorkflow-based application goes beyondUtilizes additional data sources foranalytics through all dimensions fortraditional reporting and analytics. Helpscustomer activity. Provides additionalsales, margin, customer count, andmaintain a healthy pipeline and forecastinsights for account management andtransaction detail. Complete salesmore accurately. Provides managementensures sales team members areanalysis, ready to use out-of-the-box.visibility to monitor and coach team.focusing on the right opportunities.Revenue analysis Margin analysis Customer analysis Transaction analysisQuota attainment Forecast planning FunnelAccount analysis Activity analysis management Win/loss analysis Clean andCompetitor analysishealthy dataStandard Dimensions*Available on demandDashboard with drilldown analysis capabilitiesprovides deep insights into sales performance,pipeline management, sales personnel andcustomer accounts.20

Solution AcceleratorsSupply ChainWith the Supply Chain Analytics Accelerator, you will be able to quickly get the insights you need in less time – andensure the right inventory, at the right place, and at the right time for your customers. Modules built on a commonset of standard dimensions, e.g., vendor, product, planner and location. The accelerator features two modules:Inventory AnalyticsProcurement Analytics*Identify opportunities to optimize yourGain insight into your procurementinventory and reduce costs through analysis ofperformance by analyzing pricing, terms, leadyour current and historical turns, COGS andtimes, delivery quality and returns across yourstock positions.entire supply chain.Turns and COGS analysis Historical inventorytrends Reorders, on hold and cycle count analyticsSpend and contract analytics Delivery, quality andreturns Terms, lead times, and pricing trendingStandard DimensionsDashboard with view of your entire enterprise’s current inventory performanceincluding turns and inventory value by location, product and vendor.*Available on demand21

Solution AcceleratorsTravel & ExpenseWith our Travel Insights Accelerator, you will be able to align travel policies with the realities of today’s businessModules are built on a common set of standard dimensions , e.g., mode of travel, travel vendor, department andtraveler. The accelerator features two modules:TravelExpense*Gain end-to-end visibility into where travelIdentify opportunities to negotiate deeperdollars are spent so you can easily identifydiscounts with preferred vendors and refinesavings opportunities today—and bettertravel policies based on the realities of today’spredict future patterns.business travel.Lost savings analysis Average and top spendanalysis Preferred vendor usage analysis Online /offline analysisExpense category analysis Expense reportsanalysis Compliance management Billable/nonbillable analysisStandard DimensionsDashboard displays intuitive data visualizations that immediatelyzero in on any outliers and undiscovered patterns.*Available on demand22

Solution AcceleratorsHealthcareQlik Healthcare Accelerators realize value through insights that generate efficiencies from workforceand materials resources, improve reimbursement rates through better health outcomes, and increasenet margin by identifying unaccounted revenue. They are built on a common set of dimensions (prebuilt hierarchy tables); examples include location, department, specialty, and physician that providesa strong foundation for future customizations. The accelerator features three modules:OperationalClinicalFinancialGenerate efficiencies fromImprove reimbursement ratesIncrease net margin by identifyingworkforce and materials resourcesthrough better health outcomes.unaccounted revenue.Labor Productivity Encounters Inventory & Purchasing EMR AccessCompliance *ED Length of Stay Readmissions Diabetes* Population Health * Surgical Performance * ClinicalVariation * Patient Risk Assessment *Standard DimensionsRevenue Cycle Management* Referrals* Charitable Foundation**Planned Future AcceleratorsReadmissions Dashboard view provides immediate insights ofreadmission rates by Hospital and Cause23

Solution AcceleratorsWorkforce AnalyticsWith our Workforce Analytics Accelerators, you will be able to anticipate and take action to workforcedisruptions before they happen across your organization. Modules are built on a common set of standarddimensions , e.g., geography, organization, age, ethnicity, and gender. Three modules are featured:Executive OverviewCompensation AnalyticsAttrition AnalyticsComplete high level picture of theEnsure compensation is fair andAnalyze when and where you maystate of your workforce.equitable across yourbe losing your best and brightestorganization.Organizational Overview Demographic Analytics DiversityAnalysis Employee Development PerformanceSalary Demographic Analysis Termination and Exits Attrition byHeadcount by Salary Raise AnalyticsDemographic Salary and Raise Compensation Breakdown BenefitsImplications Job SatisfactionStandard DimensionsDashboard with drilldown analysis capabilities providesdeep insights into compensation, attrition, and diversity.Catalogoverview24

TechnicalServices25

Technical Services How do we build a foundation that meets our current and future needs? How can we ensure our analytics operations are secure? How do we focus our resources on our most valuable data? How can we empower users to use analytics to do their jobs faster and better?Build excellence into your analytics Portfolio of technical services from Qlik Consulting Expertise built on hundreds of real-world engagements Delivered wherever you run analytics: on premise, in the cloud or hybridPlatform & Infrastructure Servicesallow you to leverage proven expertise inanalytics architecture“The consulting team was given high-level requirements andtight time frame to deliver. They worked closely with ourData Serviceshelp you get the most of your datainternal team to design and implement a scalable solution thatI could manage on my own. Now we have a close relationshipfor ongoing architecture services and expertise.”Visual Analytics Serviceshelp you empower users to findmeaningful insightsIT Manager, Global 500 Banking Company26

Platform & Infrastructure ServicesIf you are new to Qlik, how do you establish the right foundation to support your analytics needs today? Asyour experience with Qlik grows, what’s the best way to scale and optimize your platform to serve yourbusiness needs as you evolve? How do you ensure that your corporate security policies also consistentlyprotect your analytics operations from the start?Qlik Platform and Infrastructure Services reduce time and risk when establishing and optimizing your Qlikfoundation—whether you are running analytics on-premise, in the cloud or in a hybrid environment. We helpyou understand the changes you may need to make to the Qlik platform as your needs evolve, with the goalof making you proficient in using Qlik so you can continue to deliver high value to your organization.Benefits Establish a foundation that evolves with you. We help you get users up and running fast on a high-performingfoundation without taxing your staff or maintenance budget. Optimize performance as you grow and change. We help you deliver more value across your organization on atimely basis, keeping user satisfaction high. Protect your data. We help you extend your security requirements across analytics operations.How we do itServer Architecture Services. Our technical services experts work closely with your team to design an architecture thatcan deliver on your business analytics requirements. As your requirements and the scope of your use of analytics change,we can empower you with the knowledge and capabilities to successfully monitor and manage your own environment.Performance Services. To keep user satisfaction high (and maintenance costs low), we’ll work with your teams to conducthealth checks and performance testing to ensure your platform and infrastructure are configured optimally for your growth.Security Setup. We can help secure your platform and data from unauthenticated or unauthorized users—and ensure youcan easily make changes to remain in compliance with your corporate security policies.27

Server Architecture ServicesEnsure your platform and infrastructure areappropriately sized and scaledDefine a roadmap for sustained successArchitectureDefinitionQlik will assess your goals & vision for the Qlik platform, then define an architecture roadmap to meet both short andlong term needs. Includes architecture definition, platform sizing, security, disaster recovery & scalability options.OutcomesArchitecture RoadmapLeverage best in class expertiseInstallation &ConfigurationQlik will install and configure your platform utilizing leading practices that align with your requirements and roadmap.OutcomesInstalled and Configured Servers Installation & Configuration Summary DocumentUtilize industry-proven framework for upgradesPlatformUpgradesQlik will assess your readiness for an upgrade, define an upgrade approach and complete your upgrade. Qlik willalso assist with validation and provide a written summary on what was upgraded and configured.OutcomesUpgraded and Configured Servers Upgrade & Configuration Summary DocumentUtilize industry-proven framework for migrationsPlatformMigrationQlik will migrate your environment to a new platform including on-premise or cloud.OutcomesMigrated Platform Migration & Configuration Summary Document28Continued on next page

Server Architecture Services (cont.)Ensure your platform and infrastructure areappropriately sized and scaledEnable your platform team for high performancePlatformEnablementQlik will enable your organization to effectively manage your Qlik platform utilizing best practices customized to yourbusiness needs as well as your specific environment.OutcomesPlatform EnablementIdentify ways to optimize your infrastructureInfrastructureHealthcheckQlik will assess and make recommendations on your current environment to identify areas that impact performance,stability, usability and maintainability. At your request, Qlik will assist in the implementation and validation of therecommended changes via Infrastructure Update service.OutcomesInfrastructure Optimization Recommendation DocumentLeverage industry-proven expertise to optimize your infrastructureInfrastructureUpdateQlik will assist with implementing changes identified through the Infrastructure Healthcheck.OutcomesOptimized Infrastructure Summary of Implemented Changes29

Performance ServicesBe prepared for the impact of change onserver performanceIdentify ways to optimize server configurationBenchmarkTestUsing a standardized benchmark package, Qlik will assess the overall performance of your server hardware bycomparing it against similar environments. Recommendations will be provided on how to best setup and tuneyour server environment for optimal performance. Benchmark testing is recommended for new environment,refreshed/updated environment and assessing other platform performance issues.OutcomesBenchmark Test Results Optimization RecommendationsValidate application performancePerformanceTestQlik will conduct testing of your applications to validate performance and scalability based on current and futureuser and data volumes, and teach your team to conduct your own ongoing testing. At your request, Qlik canimplement recommended application updates. It is especially relevant in situations such as user volume growth,new application development, upgrades, migrations to identify the ideal platform and configuration for yourneeds.OutcomesApplication Testing Results Document30

Security SetupMinimize risk by establishing a clear andconsistent security strategy for the Qlik platformEstablish a secure foundationSecurityDefinitionQlik will assess your security requirements and recommend the best approach for authenticating and authorizing users.OutcomesSecurity Design RecommendationSecure your Qlik environmentSecurityIntegrationQlik will assist you in understanding how your security mechanism (e.g. SSO) can be integrated with Qlik software,review your options, provide recommendations and implemen

The interactive chart below provides an overview of Qlik Consulting Services. Click on any cell to jump to the corresponding page in the catalog. Hybrid S O Business Consultant Technical Architect Implementation Consultant UI/UX Consultant Project Manager On-Premise Cloud Services Packages Business Services Technical Services