Strategic Plan - Lasersonline

Strategic Plan2018 - 2021Audit Division Fiscal Division Human Resources DivisionInformation Technology Division Investments DivisionLegal Division Member Services Division Public Information Division02.21

2018-2021Strategic PlanTable of ContentsUpdated 01.28.192LASERS Vision 2LASERS Goals 2LASERS MissionLASERS Core Values2Executive Director’s Message3Strategic Initiative Seek to assure the financial soundness of the System4 Ensure our team’s ongoing commitment to our core values Offer exceptional customer serviceLASERS Board of TrusteesOrganizational Chart86-754-5

the M I S S I O NTo provide a sound retirement plan for our members throughprudent management and exceptional servicethe V I S I O NConfidence in our service, assuring financial security for your futurethe G O A L SAssure the financial soundness of the SystemEnsure our team’s ongoing commitment to our core valuesOffer exceptional customer servicethe C O R E V A L U E SHighest Ethical StandardsIntegrityPrudent ManagementL O U I S I A N A S TAT E E M P L O Y E E S ’ R E T I R E M E N T S Y S T E M

LASERS2018-2021Strategic PlanThe Louisiana State Employees’ Retirement System presents the StrategicPlan for fiscal years 2018–2021. This new plan continues our focus onimproving and enhancing service to our members. We will utilizetechnology to improve our efficiency with an emphasis on ensuringthe security of our member data. LASERS is also one of the few publicretirement systems in the nation to implement an Enterprise RiskManagement strategy to identify and manage agency risks.This Strategic Plan is a result of the collaborative input from all divisionsof the LASERS team. The objectives and performance indicators reflectour intent to remain one of the nation’s top tier public retirement systems.LASERS has developed a solid and successful investment strategy. Ourfund value of 12 billion is the highest in the history of the system.Assuring the ongoing financial soundness of our system remains anongoing priority.Providing exceptional service to our members is our mission. To thatend, we will continue to enhance, expand and improve the memberexperience, utilizing technology to increase efficiency and access.ExecutiveDirector’sMessageWe know that our members have devoted a career of public service to ourstate. LASERS new Strategic Plan will serve as the blueprint for providingour membership with the exceptional level of service they deserve.Cindy RougeouExecutive Director3

Agency Goal 1LASERS2018-2021Strategic PlanSeek to assure the financial soundness of the SystemObjective:1.1 Secure a position as one of the top tier public pension systems in the nationPerformance Indicators: Achieve and maintain top rankings for investment performance and meet assumed rate of return Achieve and maintain highest ratings for audit performance Implement an Enterprise Risk Management strategy to identify and manage agency risksAgency Goal 2Ensure our team’s ongoing commitment to our core values: HighestEthical Standards, Integrity, Prudent ManagementObjective:2.1Develop and implement processes and procedures to ensure the security of sensitivemembership informationPerformance Indicators: Achieve and maintain a record of no major security breaches or releases of sensitivemembership information Update our agency Business Continuity Plan Create a Security Incident Response Plan4

Agency Goal 2 continuedLASERS2018-2021Strategic PlanObjective:2.2Efficient utilization of staff time and resourcesPerformance Indicators: Hire, retain and develop exceptional staff members that are aligned with the mission and visionof the agency Implement use of electronic systems that will enhance operations and reduce time spent onmanual processes by staffAgency Goal 3Offer exceptional customer serviceObjective:3.1Enhance, expand and improve the member experiencePerformance Indicators: Implement use of electronic data submission for the top ten LASERS forms throughthe Member Self Service application. Use technology to promote innovation, collaboration, reliability and adaptability.5

LASERS2018-2021Strategic PlanLASERS Board of TrusteesElected MembersBeverly HodgesChairBarbara McManusVice ChairRetired from the Department of Natural ResourcesActive MemberRetired from the Department of Social ServicesRetired MemberThomas BickhamUndersecretary,Department of Public Safety and CorrectionsActive MemberVirginia BurtonRetired from the Louisiana Department of RevenueRetired MemberCharles CastilleRetired from the Department of Health & HospitalsRetired MemberWilliam KleinpeterJudge,City Court of Port AllenActive MemberJanice LansingChief Financial Officer,Office of Coastal Protection and RestorationActive MemberLori PierceRetired from the Office of the TreasurerActive MemberShannon TempletDirector of Human Resources,House of RepresentativesActive MemberEx Off icio MembersUpdated 02.25.216Jay DardenneCommissioner of Division of AdministrationBarrow PeacockChairman of the Senate Retirement CommitteeLouisiana State SenateLance HarrisChairman of the House Retirement CommitteeLouisiana House of RepresentativesJohn SchroderState Treasurer of Louisiana

LASERS2018-2021Strategic PlanBeverly HodgesChairBarbara McManusVice ChairThomas BickhamVirginia BurtonCharles CastilleJudge WilliamKleinpeterJanice LancingLori PierceShannon TempletCommissionerJay DardenneSenatorBarrow PeacockRepresentativeLance HarrisState TreasurerJohn SchroderUpdated 02.25.217

LASERS2018-2021Strategic PlanOrganizational ChartRobert BealeChief Investment OfficerRyan BabinAudit Services DirectorTricia GibbonsMembers Services DirectorSheila MetoyerCindy RougeouTrey BoudreauxExecutive DirectorChief of StaffHuman Resources DirectorArtie FillastreFiscal DirectorTina GrantExecutive CounselTonja NormandPublic Information DirectorUpdated 06.15.208Dan BowdenInformation Technology Director

Strategic PlanContactLocation: 8401 United Plaza Blvd. Baton Rouge, LA 70809Mail: P.O. Box 44213 Baton Rouge, LA 70804-4213Phone: (toll-free) 800.256.3000 (local) 225.922.0600Web: www.lasersonline.orgThe Louisiana State Employees’ Retirement System (LASERS) distributed this document digitally.No publication costs were incurred.

Strategic Plan 2018 - 2021 Audit Division Fiscal Division Human Resources Division Information Technology Division Investments Division Legal Division Member Services Division Public Information Division 02.21