2014 Rogue (T32) Fuel Pump Voluntary Safety Recall Campaign

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NISSANBULLETIN2014 Rogue (T32) Fuel PumpVoluntary Safety Recall CampaignReference: PC368, PC369, PC370Date: April 14, 2015Attention: Dealer Principal, Sales, Service & Parts ManagersUPDATE August 7, 2015 This update consolidates the previous 6 announcements into one document forongoing reference. New information included in this document:o Revised rental expense coverage – decrease to 120 Dealers should submit older claims by August 13th to avoid suspensioncaused by lower rental expense amounts.o Updated owner notification timing – PC369 & PC370 will be earliero Please discard older documents pertaining to this recall campaigno Please discard older documents pertaining to this recall campaign***** Dealer Announcement*****A STOP SALE CONDITION IS IN EFFECT.On April 2nd, Nissan announced a Voluntary Safety Recall Campaign on certain MY2014 Nissan Rogue(T32) to replace the fuel pump assembly. A STOP SALE remains in effect for affected vehicles indealer inventory.Certain MY2014 Nissan Rogue (T32) vehicles manufactured between June 11, 2013 and June 7,2014 in Smyrna, Tenn. and sold in the U.S., Puerto Rico, Guam and Canada are affected.Fuel pumps installed during specified timeframe may contain nickel plating that could separate andin some cases block moving parts within the fuel pump assembly, causing the pump to stop rotating.If this occurs during the engine start-up, the pump will not function and the engine will not start. Insome instances, the fuel pump may stop functioning while the vehicle is in motion, causing and theengine to stop.IMPORTANT: It is a violation of Federal law for dealers to sell or deliver vehicles in theirinventory covered by this notification until the campaign action is performed.***** What Dealers Should Do *****1. Maintain STOP SALE on all vehicles in dealer inventory previously identified underPC368, PC369, and PC370.NOTE: Dealers should not sell, lease, trade, rent, loan any vehicles in dealer inventory affectedby these recall campaigns until after the vehicle has been repaired.2. Verify if vehicles are affected by this Voluntary Safety Recall Campaign using SERVICE COMMI.D. PC368, PC369, or PC370.3. If your dealership has submitted a Parts Order Form and has received parts for PC368,PC369, or PC370, repair the vehicle and submit the warranty claim.

4. If a retailed vehicle affected by these campaign IDs visits the dealer for service, the dealershould inform the customer about the recall campaign and communicate that parts may needto be ordered. Please continue to advise customers to wait for their invitation to repairnotification if their vehicle is operational. Remind customers if their vehicle should become inoperable prior to repair,complimentary towing is available by dialing 1-866-821-4145. If an incident has occurred or a customer does not want to drive theirvehicle, dealers are authorized to provide a rental to the customer aspart of the campaign. If a vehicle is affected by the campaign and the customer requests towing due to a nostart or engine stall condition, towing can also be provided.EXPENSE CODE501502DESCRIPTIONTowingRental ExpenseAMOUNT 100 (Max) 120 (Max)Contact the Warranty claims call center 1-800-258-7008 Option 7, if additional expense is required.5. Please continue using the order form to order parts via campaign.parts@nissan-usa.com.***** Repair Instructions *****Nissan released a campaign technical service bulletin (NTB15-040) for Campaign PC368, PC369,& PC370 – 2014 Rogue Fuel Pump. The bulletin is available on ASIST, NNAnet, and Dealer 360in the recalls and service campaigns. ASIST – NTB15-040 NNAnet.com –This procedure can be found on NNAnet.com under My Documents in thefollowing categories:o Parts Campaigns o Sales Campaigns o Service Campaigns o Hint search on keywords: PC368 PC369 PC370***** Parts Information *****Nissan has been able to meet current demands for parts orders. Fuel pumps will remain on salesrestriction until all owner repair notifications have been mailed to ensure adequate parts availability.***** Special Tools *****J-45747 will be required for the repair. Please ensure your facility has this tool available.Additional tools may be purchased through TechMate at 1-800-662-2001.***** Dealer Responsibility *****It is the dealer’s responsibility to check Service Comm using the appropriate Campaign I.D. for thecampaign status on each vehicle falling within the range of this voluntary safety recall campaignwhich for any reason enters the service department. This includes vehicles purchased from privateparties or presented by transient (tourist) owners and vehicles in dealer inventory. If a VIN subjectto this recall campaign was part of a dealer trade, the letter associated with that VIN should beforwarded to the appropriate dealer for service completion.

***** Owner Notification *****An interim notification was sent to all affected owners on May 26th, 2015 via U.S. Mail. As previouslyannounced, customer instructions will vary based on campaign I.D. Customer will be notified of thepotential defect and informed they will receive an invitation to repair. Due to parts supply meetingdemand, the anticipated mail dates have improved. We intend to mail according to the timeframeindicated below: PC368 – Invitation to repair mailed on August 6th, 2015PC369 & PC370– Invitation to repair is planned for August and September, 2015NISSAN NORTH AMERICA, INC.Aftersales DIVISIONFrequently Asked Questions (FAQ):Q.Is this a safety recall? Does the government know about this?A.Yes, this is a voluntary safety recall. Nissan has informed the National Highway TrafficSafety Administration.Q.What is the reason for this fuel pump recall notification?A.On some affected vehicles, an issue with the fuel pump could cause it to stopoperating.Q.What is the possible effect of the condition?A.If this occurs during engine start-up, the pump will not function and the engine will notstart. If this occurs while the vehicle is in motion, the engine will stop. Even if theengine stops running, the 12V power remains on, the air bag system remains fullyfunctional and the vehicle can be brought to a controlled stop. However, the engine stopmay increase the risk of a crash.Q.What will be the corrective action?A.The dealer will replace the fuel pump assembly.Q.How long will the corrective action take?A.The repair will take approximately one hour. However, your dealer may require your vehiclefor a longer period of time based on their work schedule.

Q.When will vehicle owners be notified?A.All owners received an interim notification in May. Final notification and remedy is plannedas follows: PC368 – Invitation to repair mailed on August 6th, 2015PC369 & PC370– Invitation to repair is planned for August and September, 2015Q.Are parts readily available?A.Yes. Parts will remain on restriction until all invitation to repair notifications are mailed.Please continue to send the parts order form to campaign.parts@nissan-usa.com.Q.Is my vehicle safe to drive?A.Yes. However, you should contact your certified Nissan dealer once you receive anowner notification letter indicating that parts are available to have your vehicle repaired.Q.Have there been any injuries or fatalities related to this issue?A.No. Nissan is not aware of any injuries or fatalities related to this issue.Q.Will a rental vehicle be provided while the dealer is waiting for parts torepair a customer’s vehicle?A.If an incident has occurred or a customer does not want to drive their vehicle,dealers are authorized to provide a rental to the customer as part of the campaign.If a vehicle is affected by the campaign and the customer requests towing due to a no-startor engine stall condition, towing can also be provided.EXPENSE CODE501502DESCRIPTIONTowingRental ExpenseAMOUNT 100 (Max) 120 (Max)Contact the Warranty claims call center 1-800-258-7008 Option 7, if additional expense is required.Q.I have lost confidence in the vehicle. Will Nissan replace or repurchase thevehicle?A.Once parts are available, the repair will fully correct this condition. As the condition willbe corrected, there is no basis for repurchasing or replacing your vehicle.Q.Is there anything owners can do to mitigate the condition?A.No.Q.Is there any charge for this repair?A.No, the repair will be performed for the customer free of charge for parts and labor.

Q.Will I have to take my vehicle back to the selling dealer to have the serviceperformed?A.No, any authorized Nissan dealer is able to perform the recall campaign.Q.What model year vehicles are involved?A.Certain MY 2014 Nissan Rogue vehicles as identified in SERVICE COMM under PC368, PC369,and PC370.Q.Are you experiencing this condition on any other Nissan (or Infiniti) models?A.No.

Contact the Warranty claims call center 1-800-258-7008 Option 7, if additional expense is required. 5. Please continue using the order form to order parts via campaign.parts@nissan-usa.com. ***** Repair Instructions ***** Nissan released a campaign technical service bulletin (NTB15-040) for Campaign PC368, PC369, & PC370 – 2014 Rogue Fuel .

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Fuel transfer pump (35) is mounted on the back of unit injector hydraulic pump (1). The fuel transfer pump pushes pressurized fuel out of the outlet port and the fuel transfer pump draws new fuel into the inlet port. Fuel is drawn from fuel tank (12) and flows through two micron fuel filter (11) . Fuel flows from fuel filter (11) to the inlet .