PPA00-11326 Big Cat Door

Step 5Install Pet Door5A. Optional: If the door cut-out thickness (T) is 1” (25 mm) or more, 5Ainsert the screw guides into the screw holes on the backside of theinterior frame (frame with flap and 4-way lock). The screw guideshelp guide the screws through the screw holes from the interiorframe to the exterior frame.OptionalFitCheck Before putting away your jigsaw, place the interior frame(frame with flap and 4-way lock) inside the cut-out and check the fit.Then place the exterior frame (with assembled tunnel if needed foryour installation) into the underside of the cut-out to check the fit. If the frames do not fitinside the opening, you may need to recut opening before proceeding with installation.5B. Before installing the pet door, you need to determine which screw 5Blength is needed for your installation. Depending on your doorthickness, the screws may need to be trimmed with a hacksawor screw cutter. If the screws are too long, the finishing plugs willnot fit. Use the Screw Selection Guide (Chart 2) to select whichscrew to use and if it needs to be trimmed for your installation. Totrim screw, insert binder post onto end of screw to protect thread.Using the binder post as a guide, cut screw to correct length witha hacksaw. After cutting to length, remove the binder post to cleanscrew threads. Repeat process with remaining screws.T 5 ₁₆"(8mm)Screw Selection GuideScrew Length9Cut-Out Thickness (T) 16 screw (15 mm)1 7 16 screw (37 mm)Trimming Instructions3 16 - 9 16 (5 mm - 14 mm)No trimming needed.9 16 - 1 1 16 (14 mm - 27 mm)Trim screw to door thickness(T) 5 16 (8 mm). (Seeillustration 5B)1 1 16 - 1 7 16 (27 mm - 36 mm)No trimming needed.1 3 4 screw (45 mm)1 7 16 - 1 11 16 (36 mm - 43 mm) No trimming needed.2 1 16 screw (53 mm)1 11 16 - 2 (43 mm - 51 mm)8No trimming needed.Customer Care Center 1 (800) 732-2677

5C. Place exterior frame (with assembled tunnel if needed foryour installation) into cut-out from underside of door. Next,place interior frame into cut-out aligning with exteriorframe. Insert binder posts into screw holes in exteriorframe from underside of door. Hold binder post in placeand insert appropriate length screw into screw holes ininterior frame.5CHelpful Tip: Use saw horses, table or other worksurface to hold exterior frame in position while installingthe pet door.Helpful Tip: Look through screw holes to help align interiorand exterior frames.5D. Use a screwdriver to evenly tighten screws throughout frame. 5DAfter tightening screws, check to make sure flap swings freelyand moves back to the center to meet magnet on bottom ofinterior frame. It may be necessary to adjust screws to makesure frames cover cut-out and the flap swings freely.Use a manual screwdriver to tighten screws.Do not overtighten. Overtightening can warpthe pet door frame.5E5E. Insert finishing plugs into screw holes in interior and exteriorframes for a polished look.Optional: Caulk inside threshvold where frames, corecovers, and tunnel support meet for weather resistance.OptionalStep 6Training Pet6A. Rehang your door and begin training your pet. It may help foryou to be on one side of the door and your pet on the other. Liftor tape open flap and try to talk your pet through the pet door.After your pet has gone through a few times, allow the flap totouch your pet’s back so they will become comfortable usingthe pet door. If your pet will not go through the door, tape theflap open until they use it on their own. Do not use the 4-waylock until your pet is familiar with using the pet door.6AHelpful Tip: Try treats or toys to encourage your pet to gothrough the pet door and become comfortable using it.petsafe.com9

Installation in Glass Doors and WindowsIt is not possible to cut holes in tempered or double pane glass except at thetime of manufacture. Consult a professional glazier or glass manufacturer toinstall the pet door in a glass door or window.The Big Cat Door is also designed for installation in glass windows and doors. Cutting glassis a skilled job and should be done by a professional glazier or glass manufacturer. To installthe pet door in glass, mark your pet’s shoulder height and location for the pet door usinginstructions listed in Step 1 under Non-Glass Doors. Your glazier will need to cut a circularhole with a diameter of 10 3 8 (263 mm) with the center of the circle 1 13 16 (46 mm) below theshoulder height mark. After the cut-out is made, then the pet door can be installed using theinstallation instructions under Non-Glass Doors starting with Step 5B.Sliding Glass Door orWindow Installation:If installing the pet door in a sliding glassdoor or window, the pet door should beinstalled on the inner panel with the interiorframe on the inside of the house so the4-way lock does not prevent your door orwindow from working properly.(See Figure 1)10Figure 1Pet Door(exterior frame)Outer PanelPet Door(interior frame with 4-way lock)Customer Care Center 1 (800) 732-2677Inner Panel

Installation in WallsFollow the instructions for Non-Glass Doors using the enclosed cutting template. Additionalskills, tools and materials (such as wood framing and hardware) will be required.4-Way Locking SystemThe 4-way lock is fitted on the inside of your door and allows you to control your pet’s access inand out of your home. Do not use the 4-way lock until your pet is familiar with using the pet door.KnobsLocksIn-Only: The in-only access option allowsyour pet to enter the pet door but does notallow your pet to exit. This access optionis useful at nighttime or if you need to takeyour pet to the vet. To set the pet door toin-only access, turn the right and left knobsto the upright position with the locks insidethe flap opening.Out-Only: The out-only access optionallows your pet to exit the pet door butdoes not allow your pet to enter. To setthe pet door to out-only access, turn theright and left knobs until positioned overthe interior side of the flap with the lockspositioned away from the flap opening.Opened: Setting the pet door to the openedposition allows your pet full access in and outof your home to come and go as they please.Turn the right and left knobs to the uprightposition with the locks positioned awayfrom the flap opening.Locked: To keep your pet from using thepet door, set the 4-way locks to the lockedposition. Turn the right and left knobs soboth the knobs and locks are positionedover the flap opening.petsafe.com11

Replacement Parts and AccessoriesReplacement parts can be purchased by visiting www.petsafe.net or by contacting ourCustomer Care Center at 1-800-732-2677.Part DescriptionPart NumberHardware, Finishing Plugs and Weather Stripping KitMPA00-13803Customer Care InternationalUSA & Canada - Tel: 800-732-2677Monday - Friday 8 AM - 8 PM / Saturday 9 AM – 5 PMAustralia - Tel: 1800 786 608Monday - Friday 8:30 AM - 5 PMNew Zealand - Tel: 0800 543 054Monday - Friday 10:30 AM - 7 PMTerms of Use and Limitation of Liability1. Terms of UseThis Product is offered to you conditioned upon your acceptance without modification of the terms,conditions and notices contained herein. Usage of this Product implies acceptance of all suchterms, conditions, and notices.2. Proper UseThis product is designed for use with pets where training is desired. The specifictemperament of your pet may not work with this product. If you are unsure whether thisis appropriate for your pet, please consult your veterinarian or certified trainer. Proper useincludes reviewing the entire Installation Guide provided with your product including anyspecific Caution statements.3. No Unlawful or Prohibited UseThis Product is designed for use with pets only. This Product is not intended to harm, injure, orprovoke. Using this Product in a way that is not intended could result in violation of Federal, Stateor local laws.4. Limitation of LiabilityIn no event shall Radio Systems Corporation be liable for any direct, indirect, punitive, incidental,special or consequential damages, or any damages whatsoever arising out of or connected withthe use or misuse of this Product. Buyer assumes all risks and liability from the use of this Product.5. Modification of Terms and ConditionsRadio Systems Corporation reserves the right to change the terms, conditions and notices underwhich this Product is offered.WarrantyOne Year Non-Transferrable Limited WarrantyThis Product has the benefit of a limited manufacturer’s warranty. Complete details of thewarranty applicable to this Product and its terms can be found at www.petsafe.net and/or areavailable by contacting your local Customer Care Center:Radio Systems PetSafe Europe Ltd, 2nd Floor, Elgee Building, Market Square, Dundalk, Co.Louth, IrelandRadio Systems Corporation, 10427 PetSafe Way, Knoxville, TN 37932 USAAustralia/New Zealand – In compliance with the Australian Consumer Law, Warranties AgainstDefects, effective January 1, 2012, warranty details of this Product are as follows:12Customer Care Center 1 (800) 732-2677

One Year Non-Transferrable Limited WarrantyWhat is covered: Radio Systems Australia Pty Ltd (hereinafter referred to as “Radio Systems”)warrants to the original retail purchaser, and not any other purchaser or subsequent owner,that its Product, when subject to normal and proper residential use, will be free from defectsin material or workmanship for a period of one (1) year from the purchase date. An “originalretail consumer purchaser” is a person or entity who originally purchases the Product, or a giftrecipient of a new Product that is unopened and in its original packaging. When serviced byRadio Systems Customer Service, Radio Systems covers labor and parts for the first year ofownership; after the first year, a service or upgrade charge will apply relative to replacement ofthe Product with new or refurbished items at Radio Systems’ sole discretion.The limited warranty is non-transferrable and shall automatically terminate if the original retailconsumer purchaser resells the Radio Systems Product or transfers the property on which theRadio Systems Product is installed. This Limited Warranty excludes accidental damage due todog chews; lightning damage; or neglect, alteration, and misuse. Consumers who purchaseproducts outside of Australia, New Zealand, or from an unauthorized dealer will need to returnthe Product to the original place of purchase for any warranty issues. Please note that RadioSystems does not provide refunds, replacements, or upgrades for change of mind, or anyother reason outside of these Warranty terms.Claims ProcedureAny claim made under this Warranty should be made directly to Radio Systems Australia PtyLtd Customer Care Centre at:Radio Systems Australia Pty LtdPO Box 765, Mudgeeraba QLD 4213Australia Residents: 1800 786 608New Zealand Residents: 0800 543 054Email: info@petsafeaustralia.com.auTo file a claim, a proof of purchase must be provided. Without a proof of purchase, RadioSystems will not repair or replace faulty components. Radio Systems requests the Consumerto contact the Radio Systems Customer Care Centre to obtain a Warranty Return Number,prior to sending the Product. Failure to do so may delay in the repair or replacement of theProduct. If the Product is deemed to be faulty within 30 days from date of original purchase,Radio Systems will organize for a replacement to be sent in advance of returning the faultyProduct. A Post Bag will be included with the replacement Product for the return of the faultyProduct. The Product must be returned within 7 days of receiving the replacement. If theProduct is deemed to be faulty after 30 days from the date of original purchase, the consumerwill be required to return the Product to Radio Systems at the consumer’s own expense. RadioSystems will test and replace the faulty unit or its components and return to the consumer freeof charge, provided the Product is within its said warranty period. This warranty is in additionto other rights and remedies available to you under the law. Radio Systems goods come withguarantees that cannot be excluded under the Australia Consumer Law. You are entitled toa replacement or refund for a major failure and for compensation for any other reasonablyforeseeable loss or damage. You are also entitled to have the goods repaired or replaced if thegoods fail to be of acceptable quality and the failure does not amount to a major failure.Should you have any queries or require any further information, please contact our CustomerCare Center on 1800 786 608 (Australia) or 0800 543 054 (New Zealand).petsafe.com13

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Radio Systems Corporation10427 PetSafe WayKnoxville, TN 37932 1 (800) 732-2677petsafe.comL400-1581/2 2019 Radio Systems Corporation

petsafe.com5 Key Definitions Outer Frame Size: Overall pet door dimensions Cut-Out Size: Dimensions of opening cut in homeowner’s door for proper fit and pet door installation Flap Opening Size: Usable flap size for pet to enter and exit through pet door Interior Frame: Pet door frame on the inside of home; frame with flap and 4-way l