People Helping People

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Business Spotlight Credit Union at Work Highlight Credit Union Calendar People Helping PeopleEmployees living the credit union mission every day.APRIL 2010Credit Union People

People Helping PeopleEmployees living the credit union mission every day.Every year a small dedicated group ofCredit Union employees volunteer tocome together and hope. They hopeto make a difference in the community. They hope to inspire generosityin their co-workers and Credit Unionmembers. And, they hope to raise muchneeded charity funds for worthy organizations. They are the Credit Union’sHope Committee; Connie Calvo, SusanFerreira, Kellie Gallant, Jennifer Grenier,Susan Griffin, John Howard, Terri Keiser,Madeleine Kozec, and Kevin Schiavoni.Several years ago, the Credit Unionadopted Emmaus, Inc. as its official charity. Emmaus is a non-profit corporationfounded in 1985 that provides housingand services to homeless adults andfamilies in the Merrimack Valley. Sinceits inception, Emmaus has assisted over17,000 different children, women andmen out of homelessness and towardpermanent housing, jobs and indepen-dent living. They rely heavily on privatedonations to keep their mission going. Itwas from the Credit Union’s commitmentto Emmaus, that the Hope Committeewas born.A few years later, the Credit Union alsoadopted the Merrimack Valley YMCA asan official charity. They too rely heavilyon private contributions. Their mission ofbuilding strong kids, strong families, andstrong communities is symbiotic with themission of the Hope Committee, “Peoplehelping people.” It was and is a perfectfit.raising another 40,000 in 2010. Theyare hard at work planning anotheryear of exciting fundraising opportunities. They HOPE you will join them inthe giving spirit and support the CreditUnion’s charities. For more informationon donation opportunities, see our CreditUnion calendar on the back page or visitus online today.Peter J. Matthews, Jr., Credit Union President &CEO with Jeanine T. Murphy, Emmaus ExecutiveDirector.Last year, thanks to the efforts of theHope and Golf Committees and generosity of our Credit Union employees,members, and business partners, theCredit Union was able to donate 25,000to Emmaus, Inc. and 15,000 to theMerrimack Valley YMCA. The HopeCommittee has been given the task ofPeter J. Matthews, Jr. and Stephen C. Ives,Merrimack Valley YMCA President & CEO.HopeCredit Union CommunityCredit Union Hope Committee:Back row left to right: Terri Keiser, Kevin Schiavoni, John Howard.Front row left to right: Madeleine Kozec, Sue Griffin, Jennifer Grenier, Kellie Gallant, Susan Ferreira.Not pictured: Connie Calvo.2

Saying GoodbyeBill Betton RetiresBy Jennifer Greniervacant Vice President ofOperations position, and therest is history.William Betton, Jr.When I started out in the credit unionindustry some 13 years ago, it didn’t takeme long to figure out that credit unionpeople are different. Those that stay inthis industry and make it their life’s careerare credit union through and through.They would never dream of working ata bank, and not because they think it’sharder, but because they believe in creditunion ideals and carry those values intheir very core.It was over 36 years ago, that WilliamBetton, Jr. began his credit union careerat Portsmouth NH US Employees FederalCredit Union #1515 (now NortheastCredit Union). Little did he know then,that it would become his life’s work tooversee and carry out the people helping people credit union mission. In thebeginning, Bill started as a CollectionsManager in a department of one. Asthe years progressed he became theBranch Manager of the Navy Yard office,Manager of General Services, and eventually Operations Manager.It was Bill’s relationship with formerMerrimack Valley Federal Credit UnionPresident Duncan MacLeod (Mac)that brought him to the Credit Unionin 1987. They met at a computersystems conference and quickly begancommiserating over computer problemsat each of their institutions. When Macwas promoted to President, Bill leftNortheast Credit Union and took Mac’sCREDIT UNIONPeopleAs Bill’s career progressed, hisfamily grew along with hiscredit union family. In 1976and 1979 he and his wifeLouise welcomed daughters,Kate and Amy. When askedif working in credit unions hasBill as Yukon Cornelius in the Haverhill Santa Day Parade.carried over into his personallife, Bill responded, “No doubt.It’s hard to leave the job behindNow as Bill embarks on a new part ofat work when you go home. My kids likehis life, retiring with his wife Louise,to call me their financial advisor and over he reflects on his career. “I have beenthe years their friends have called meblessed to work with many outstandingfor advice. The Credit Union communitypeople who have made the difficult timesservice program has fueled my desireeasier and the good times even better. Ito help others when I can. It’s a goodwill miss the people, both employees andfeeling to help people based on theirmembers, but especially the employeesneeds and not the drive to make moneywho have become my second family.”for the stockholder.”When asked if he had any parting wordsof advice for us, he simply said, “AlwaysThere are many highlights in a 36 yearkeep your sense of humor. It will sustaincareer. Bill is particularly proud of theyou in the challenging days ahead.”growth and changes at Merrimack Valley.He was part of branch expansions andWe congratulate our friend Bill on histhe implementation of new productsretirement and thank him for his manyand services like ATMs. He was partyears of tireless dedicated service.of the Credit Union’s change from anemployer based credit union (AT&T)to an institution servingthe entire MerrimackValley community. Heoversaw the renovationand construction of theCredit Union’s corporateheadquarters in Lawrence.He even managed tosurvive three majorcomputer conversions in hisyears of service. He is mostproud of the staff he leads,which continues to receiveoutstanding MemberA big thank you to Bill from the children at James F. Hennessey Schoolin Lawrence for being their favorite reader in the Read Aloud program.Survey Satisfaction ratingsyear after year.3

BusinessSPOTLIGHTTheir Business is Our BusinessSOLECTRIA RENEWABLES, LLCBy Rachel GrafOver five years ago the Credit Unionbegan offering financial solutions to smallbusinesses in the community. Today, theCredit Union provides business services tonearly 100 local companies. One of thenewest additions is Solectria Renewableslocated in Lawrence, MA and owned byAnita Rajan Worden and James Worden.Solectria manufactures power invertersfor solar photovoltaic panels, turningenergy from the sun into electricityto power homes and businesses. Thecompany makes all its inverters forcommercial and industrial buildings.They design and manufacture premiumefficiency, high reliability power electronics and systems for renewable powergeneration. Solectria’s products are soldin the United States and around theworld. To learn more about SolectriaRenewables, LLC please visit their websitewww.solren.com.Since joining, a strong partnership hasdeveloped between the Business Servicesteam and Solectria. So, when the CreditUnion needed a member to test theirnew business product Remote DepositCapture, Richard Hanlon, AVP of Business Services, approached Solectria. “Iknew they would work with us to makesure we had the product right, and Iknew what a benefit it would be to theircompany when it was up and running.”Now with RemoteDeposit Capture, Solectria can deposit and clearchecks within just 1-2business days withoutever leaving the office.and use smaller local financial institutionslike community based credit unions. Thepersonal connections you make will beinvaluable to your business and save youmoney.”If you would like information on howthe Credit Union can benefit your smallbusiness, please contact Rachel Graf at800-356-0067 ext. 2552.When asked if she hadany advice for smallbusinesses either newlyestablished or still onthe drawing board Anitasaid, “Visit your localChamber of Commerce,Anita Rajan Worden, Solectria Renewables OwnerApril is“Children’s Book Month”In partnership with the Credit Union Community Hope Initiative, MerrimackValley will be collecting children’s books the entire month of April. So, pleasetake this opportunity to help build a better tomorrow for children. Donationsmay be dropped off at any Credit Union branch location in April. Books reallydo make a difference!4

Credit UnionAT WORKMicrosemiThey welcome us like family.In the Metal Assembly Department, these are some of the employees who have benefited from the ESOL program as well as the Credit Union.From the left: Hoang Huyah, Victoria Guzman, Merry Yung, Binh Ninh, Quyen So Tran, and Tina Niah.By Dalia DiazWhen Lucy Anderson started her receptionist position at Microsemi-Lawrencein 1999, she was hoping the companywould bring the services of a creditunion for the employees. Her wish cametrue in 2001 when Microsemi becamean affiliate member of Merrimack ValleyFederal Credit Union. Once their 130employees were eligible for membershipLucy immediately joined. “It has been awonderful relationship that I treasure,”she said.I met Lucy in 2005 when I began as theCredit Union’s Cultural Business Development Representative. Right from thestart it was clear that Lucy is a big advocate of the Credit Union. She alwayswelcomes me as if I am a family memberstopping in for a visit and makes sureto announce to everyone in the plantthat I am available in the cafeteria. Thereception I get is a sign of the years ofsatisfactory service and loyalty from bothsides.“Don’t talk to me about another financial institution,” commented BarbaraMitchell, a long-time member andMicrosemi employee. With Barbara, it’sa family affair. She’s had several familymembers join and they all use severalof our products and services. The samewith Paula Jolicoeur; she depends onMerrimack Valley for all of her financialneeds. Both Mitchell and Jolicoeur havemade the Methuen Branch their place todo business.The Microsemi-Lawrence, MA site isfocused on the production of discretedevices for the defense and aerospacemarkets. With its 360 workforce, manyof which are local residents, and alongReceptionist Lucy Anderson.with a significant investment in the plantand related manufacturing equipmentover the past few years, the Lawrencesite is a premier semiconductor production facility.A long-time supplier of high-reliabilitydiscrete components to military andaerospace customers, Microsemi hastransformed itself into a global supplierof high performance analog, mixedsignal integrated circuits and highreliability discrete semiconductors thatmanage and regulate power, protectagainst transient voltage spikes, andtransmit, receive and amplify electronicsignals.With a diverse employee population, Microsemi needed a “commonlanguage” that would help integrate theworkforce and facilitate communication.Kristin Yencho, Human Resource Directorat Microsemi, contacted Northern EssexCommunity College for help. NECC’sDepartment of Adult Literacy and Transition Programs stepped up. In January2004, Microsemi and the College begana three-year partnership designed toimprove production and open linesContinued on back page.5

.Microsemi, continued from page 5of communication at the company’sLawrence facility through the Englishfor Speakers of Other Languages(ESOL) program. “ESOL definitelywas something we were interested inbecause we had a workplace comprisedof 12 different native languages,” shesays. “We didn’t want there to be anyroadblocks to people understandingsafety issues, but we also had some veryhighly skilled non-nativespeakers that weren’table to train anyone elsethat didn’t speak theirlanguage. We wantedto give them the tools totrain others in those skillsthat don’t speak theirnative language.”The result was thatemployees unable toverbally demonstrate theirunderstanding of the jobspecifications now couldconverse and be part ofthe Microsemi culture.Upon probing Ms. Yencho about therelationship between her company andour Credit Union, she said, “I like thepersonal treatment of the Credit Union.Prior to 2001, before I chose MerrimackValley to be an affiliate, I consideredtwo other credit unions and I have neverlooked back.”Save Money.Refinance Your Auto Loan.As low as3.99%APR* New and used vehicles 2004 models and newer Flexible repayment termsFor more information or to apply today,call 1-800-356-0067 option “1”.Milagros Villanueva, another long standing member andKristin Yencho.*Annual Percentage Rate. Certain conditions and credit qualificationsmay apply. Membership eligibility required. For 36 monthly paymentsat 3.99% APR, the repayment amount would be 29.52 per 1,000borrowed. Rate requires automatic funds transfer monthly from aMerrimack Valley Federal Credit Union account. Without automaticfunds transfer, the rate is 0.25% higher. Offer subject to change atany time. Not valid for existing MVFCU auto loans.Credit Union CalendarApril 9thRed Sox Luncheon11:30 a.m. – 1:30 p.m.Riverwalk Complex,500 Merrimack Street in LawrenceCelebrate the start of the Red Sox seasonwith a Fenway style lunch and a donationto charity.April 26th55th Merrimack Valley Federal CreditUnion Annual Meeting5:00 p.m.Corporate Office,500 Merrimack Street in LawrenceAnnual business meeting and votingresults announced.May 12thSBA Seminar8:30 a.m. – 11:30 a.m.Corporate Office,500 Merrimack Street in LawrenceLearn from the experts on how to helpyour small business. To register forthis FREE seminar, call Rachel Graf at800-356-0067 ext. 2552.June 14th10th Annual CharityGolf Tournament1:30 p.m. “Shotgun” startAtkinson Resort & Country ClubJoin us for a fun day of golf or helpsponsor this special event to benefitEmmaus, Inc. and The MerrimackValley YMCA. For more information orto register, visit us online or call KevinSchiavoni at 800-356-0067 ext. 2426.September 11thAnnual Flea Market for Charity8:00 a.m. – 1:00 p.m.Riverwalk Complex,500 Merrimack Street in LawrenceSearch for new treasures or sell your ownby reserving your own space. For details,visit us online or call Laura Wante at800-356-0067 ext. walk Branch500A Merrimack St. Lawrence, MA 01843Call Center500 Merrimack St. Lawrence, MA 01843North Andover Mall Branch350 Winthrop Ave., Rte 114No. Andover, MA 01845Central Plaza Branch2 Water St. Haverhill, MA 01830Ethan Allen Plaza Branch24 Plaistow Rd. Plaistow, NH 03865Village Mall Branch436 Broadway Methuen, MA 01844

The Microsemi-Lawrence, MA site is focused on the production of discrete devices for the defense and aerospace markets. With its 360 workforce, many of which are local residents, and along with a significant investment in the plant and related manufacturing equipment over the past few years, the

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