Service Alberta, Government Of Alberta

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Service Alberta, Government of AlbertaJune 2020Who do I contact?For more information regarding this content visit: or phone 1-877-427-40882Consumer Tips Who do I contact?

Table of ContentsService Alberta . 4Service Alberta Contacts . 4Automotive Business . 5Cemeteries . 6Charities . 6Condominiums . 7Cooperatives . 8Credit, Collection and Debt Repayment . 8Electricity and Natural Gas . 10Franchises . 10Funeral Services . 11Home Renovations . 11Identity Theft . 12Other contacts . 13Insurance . 14Internet Shopping . 15Landlord and Tenant . 16Legal Resources . 18Licensing . 19Mobile Home site renting . 20Real Estate. 20Seniors . 21Telecommunications . 21Time shares . 22Consumer Tips Who do I contact?3

Service AlbertaService Alberta, Consumer Programs and Consumer Investigations Unit, work to ensure a fairmarketplace for both buyers and sellers. We investigate consumer complaints, enforce consumerprotection legislation, license and register regulated businesses and charitable organizations. Ourdepartment provides an appropriate regulatory framework and informs consumers andbusinesses of their rights and responsibilities.Service Alberta provides resources on a number of topics, including the ones noted here. To seethese resources go to .Consumer Investigations Unit investigates complaints from the public about consumertransactions between people and businesses covered by the laws for which Service Alberta isresponsible. We do not investigate disputes between businesses. Our attention is focused oninvestigations where a business has frequently broken the law or where a large number ofconsumers are affected. The first step in any complaint process is to talk with one of ourInformation Officers in the Consumer Contact Centre.The Consumer Contact Centre provides information on dozens of topics including landlord/tenantdisputes, making purchases over the Internet and lodging a consumer complaint.Service Alberta ContactsConsumer Contact Centre780-427-4088 in Edmonton or toll-free in Alberta at 1-877-427-4088Residential Tenancy Dispute Resolution Service (RTDRS)RTDRS is an alternative to court for landlords and tenants to use if they have a dispute about anissue under the Residential Tenancies Act (RTA). The decision of the Tenancy Dispute Officer isbinding and has the authority of a court order. You do not need a lawyer to make an application.Edmonton: 780-644-3000Calgary: Toll-free: 310-0000 (then nancy-dispute-resolution-service.aspxAdditional contactsCall toll-free - Dial 310-0000 to connect toll-free in Alberta to any Alberta government office, dial310-0000 followed by the area code and phone number of the office you wish to reach.Queen’s Printers BookstoreAlberta Queen’s Printer publishes, markets and distributes Alberta’s Statutes, Regulations,Alberta Gazette, Alberta Rules of Court and select legislative related publications in paper and4Consumer Tips Who do I contact?

electronic formats. The Act(s) and regulation(s) may be purchased from the Queen’s PrinterBookstore and are also free to download in the “pdf” or “html” formats.10611 - 98 AvenueEdmonton, Alberta T5K 2P7Phone: 780-427-4952www.qp.alberta.caService Alberta - Personal Information Protection ActThe Personal Information Protection Act – Overview web page provides informationhelp businesses, non-profit organizations, and professional regulatory organizations to complywith Alberta’s Personal Information Protection Act (PIPA).PIPA Information line: toll-free In Alberta, dial 310-0000 first then ation-protection-act-overview.aspxRegistry AgentsAlberta registry agents are a network of community based service centres offering one-stopshopping for a wide range of registration, information, and licensing services on behalf of theGovernment of xYellow Pages under Licence and Registry Services780-427-7013 in Edmonton or 310-0000 (then dial the number)Automotive BusinessTipsheet - Odometer FraudAlberta Motor Vehicle Industry Council (AMVIC)Businesses involved in the buying, selling, or leasing, repair and maintenance of automobiles,trucks, or recreation vehicles in Alberta must be licensed by AMVIC.Edmonton: 780-466-1140Toll-free in Alberta:Investigations: 1-877-279-8200Licensing: 1-877-979-8100www.amvic.orgCanadian Motor Vehicle Arbitration Plan (CAMVAP)CAMVAP is a program for disputes between consumers and vehicle manufacturers. Allegedmanufacturing defects or implementation of the manufacturer’s new vehicle warranty can be putConsumer Tips Who do I contact?5

before a neutral third party (arbitrator) for resolution.Edmonton area 780-439-9359 or toll-free: 1-800-207-0685www.camvap.caAlberta Transportation Vehicle Inspection ProgramThis program identifies and removes unsafe vehicles from the road to prevent vehicle failure onAlberta’s highways and reduce collisions that may result in injuries or death.780-427-8901 (dial Toll-free teriesConsumer Contact Centre780-427-4088 in Edmonton or toll-free in Alberta at 1-877-427-4088Director of CemeteriesService Alberta3rd Floor, Commerce Place10155 - 102 StEdmonton, AB T5J 4L4CharitiesConsumer Contact Centre780-427-4088 in Edmonton or toll-free in Alberta at 1-877-427-4088Tipsheets -Charitable Fund-raising-Charitable Organizations That Solicit DonationsCanada Revenue Agency (CRA)The Charities Directorate of the CRA registers qualifying organizations as charities, givestechnical advice on operating a charity, handles audit and compliance activities, and providesdonors with relevant information about donating to charities.Toll-free mer Tips Who do I contact?

Alberta GamingThe Alberta Gaming and Liquor Commission licenses and manages charitable gaming activitiesin Alberta (bingo, casino, raffle, and pull-ticket events).St. Albert: 780-447-8600www.aglc.caCharity CentralThey provide charity law information and resource materials (in English and French) to registeredcharities to help them comply with the requirements of the Income Tax sConsumer Contact Centre780-427-4088 in Edmonton or toll-free in Alberta at 1-877-427-4088Tipsheets:-Owning a Condominium-Purchasing a CondominiumCondo Law for AlbertansCondo Law for Albertans is a project of the Legal Resource Centre of Alberta Ltd. (operating asthe Centre for Public Legal Education Alberta “CPLEA”), a non-profit organization whose missionis to help people understand the law as it affects their everyday lives. Condominium Institute (CCI)CCI, a non-profit corporation, promotes the interest of condominium owners, boards of directors,managers, governmental authorities, lenders and others.North Alberta780-453-9004www.cci-north.ab.caSouth sumer Tips Who do I contact?7

Canada Mortgage and Housing Corporation (CMHC)CMHC provides mortgage loan insurance, mortgage backed securities, housing policy andprograms, and housing research.1-800-668-2642 - National Call Centre AlbertaBild Alberta is the voice of the residential construction industry in the province.1-800-661-3348www.chbaalberta.caAlternate Dispute Resolution Institute of AlbertaPromotes and champions the extensive use of appropriate dispute resolution skills and practicesthrough education, accreditation and service to its ooperativesConsumer Contact Centre780-427-4088 in Edmonton or toll-free in Alberta at 1-877-427-4088Tipsheet -Cooperatives ActDirector of CooperativesService Alberta3rd floor, Commerce Place10155 – 102 StreetEdmonton, AB T5J 4L4Credit, Collection and Debt RepaymentConsumer Contact Centre780-427-4088 in Edmonton or toll-free in Alberta at 1-877-427-4088Tipsheets -Bill collection and debt repayment-What creditors can do if you don’t pay8Consumer Tips Who do I contact?

-Your credit reportMoney MentorsMoney Mentors provides credit counselling and money coaching.Toll-free in Alberta: 1-888-294-0076www.moneymentors.caMaintenance Enforcement Program (MEP)Info Line - call 780-422-5555 in Edmonton or 310-0000 for Toll-free access anywhere in Alberta.Clients require their seven digit MEP account number and Personal Identification Number (PIN)when using the Internet service or ment-in-alberta.aspxAlberta Treasury Board and FinanceThe Alberta Superintendent of Financial Institutions is responsible for all the financial sectorregulatory compliance activities performed by the offices of Financial Sector Regulation cial-institutions.aspxFinancial Consumers Agency of Canada (FCAC)FCAC is an independent body working to protect and inform consumers of financial products /financial-consumer-agency.htmlchSuperintendent of BankruptcyFor debtors and creditors, they explain the bankruptcy and insolvency process and provide theinformation to manage their situations.Toll-free: g/homeCredit reporting agencies:Equifax Canada caTransUnion of Canada er Tips Who do I contact?9

Electricity and Natural GasConsumer Contact Centre780-427-4088 in Edmonton or toll-free in Alberta at 1-877-427-4088Tipsheet - Electricity and Natural Gas ContractsOffice of the Utilities Consumer Advocate (UCA)UCA provides information, advice, and represents consumer interests in Alberta’s electricity andgas markets.Toll-free in Alberta: 310-4UCA (310-4822)www.ucahelps.alberta.caRural Utilities Division - Rural Utilities Act Alberta Agriculture and Rural DevelopmentThe Division administers the Rural Utilities Act, which guides the establishment and businessmanagement for approximately 280 rural gas, electric and water associations in the ry-agriculture-forestry.aspxDepartment of EnergyEdmonton 780-427-0265Toll-free in Alberta dial 310-0000 berta Utilities Commission (AUC)AUC regulates investor-owned electric, gas and water utilities, and some municipally ownedelectric utilities, ensuring safe, affordable and reliable utility service.Edmonton 780-427-4901Calgary 403-592-8845Dial 310-0000 then number for toll free nsumer Contact Centre780-427-4088 in Edmonton or toll-free in Alberta at 1-877-427-4088Tipsheet - Franchises in AlbertaCanadian Franchise Association (CFA)CFA promotes excellence in franchising and works with all levels of government to ensure the10Consumer Tips Who do I contact?

development of industry-made ca/International Franchise Association (IFA)IFA members include franchise companies in over 100 different business format categories,individual franchisees and companies that support the industry in marketing, law and uneral ServicesConsumer Contact Centre780-427-4088 in Edmonton or toll-free in Alberta at 1-877-427-4088Director of Funeral ServicesService Alberta3rd Floor, Commerce Place10155 - 102 StEdmonton, AB T5J 4L4Alberta Funeral Services Regulatory Board (AFSRB)AFSRB provides and encourages its members to provide full information to consumers so theycan make informed decisions about the purchase of funeral services.Edmonton: 780-452-6130 or toll-free in Alberta: 1-800-563-4652www.afsrb.ab.caHome RenovationsConsumer Contact Centre780-427-4088 in Edmonton or toll-free in Alberta at 1-877-427-4088Tipsheet - Home ImprovementsCanada Mortgage and Housing Corporation (CMHC)CMHC provides information to help assess requirements before starting a home renovationproject.Edmonton: 780-423-8700Consumer Tips Who do I contact?11

Calgary: 403-515-3000Toll-free in Alberta: 1-877-499-7245 - Prairie & Territories Business d-renovatingConsumer InformationThis site provides consumers with access to decision making tools, calculators and otherresources.www.consumerinformation.caBild AlbertaBild Alberta provides information about planning home renovations and hiring a contractor.Edmonton: 780-424-5890Toll-free: 1-800-661-3348www.chba.caIdentity TheftTipsheet - Identity TheftService CanadaService Canada offers single-window access to a wide range of Government of Canadaprograms and services.Replacement Social Insurance Number (SIN) card1-800-206-7218(You will be asked to prove your identity and status in fraud.htmlImmigration and Citizenship CanadaIssues citizenship certificate or permanent resident dex.aspPassport assport/index.aspVisit the nearest Canadian government office if you are outside Canada.Credit reporting agencies:12Consumer Tips Who do I contact?

Equifax Canada caTransUnion of Canada Inc.1-800-663-9980www.transunion.caCanadian Anti-Fraud Centre (CAFC)The Canadian Anti-Fraud Centre is the central agency in Canada that collects information andcriminal intelligence on such matters as mass marketing fraud, advance fee fraud, Internet fraudand identification theft complaints.Toll-free: of the Information and Privacy Commissioner of Alberta (OPIC)Toll-free: 1-888-878-4044www.oipc.ab.caOffice of the Privacy Commissioner of CanadaToll-free: e-opc/Other contactsAuctioneers’ Association of Alberta (AAA)AAA deals with laws and issues affecting the auction industry.Red Deer: heet - Auctions - Buying and SellingBetter Business Bureau (BBB)BBB exists so consumers and businesses alike have an unbiased source of reference. The BBBprovides educational information and advice that is free of charge and easily accessible.Central and Northern AlbertaEdmonton: 780-482-2341Toll-free: nsumer Tips Who do I contact?13

Southern Alberta and East KootenaysToll-free in Southern Alberta: 1-800-221-6690 Business Link - Alberta’s Business Information CentreBusiness Link is Alberta’s entrepreneurial hub. They are a non-profit organization that helpspeople start their own businesses. If you’ve got an innovative idea and the motivation to take thenext step, they will give you the tools to make your business idea a reality, and connect you withthe most relevant small business resources.Edmonton 780-422-7722Toll-free in Alberta: 1-800-272-9675 Business – Government Services for EntrepreneursThey provide business with the resources it needs to grow and prosper, including a wide range ofinformation on government services, programs and /services/business.htmlInnovation, Science and Economic Development Canada (ISED)ISED promotes the interests and protection of Canadian consumers.Toll-free: f/eng/homeAdvertising Standards Canada (ASC)ASC helps to ensure the integrity and viability of advertising through industry self-regulation.Toronto Office: nce Bureau Canada (IBC)IBC has consumer information centres in each of its regional offices to address your specificquestions. IBC is able to assist victims of disasters with helpful tips and information.1-844-227-5422www.ibc.caAlberta Insurance Council (AIC)The AIC can provide the following information:14Consumer Tips Who do I contact?

-Whether an individual or company is authorized to act as insurance agent, broker, or adjusterin Alberta;-The type of insurance a certificate holder or company is allowed to conduct;-Whether or not they have been subject to a disciplinary action.Toll-free in Alberta: 1-800-461-3367www.abcouncil.ab.caSuperintendent of InsuranceThe Office of the Superintendent of Insurance regulates and creates policy for the insurancemarket in the province. They ensure that Albertans have affordable access to the insurancecoverage they require, monitor the effectiveness of the market, and respond to the needs of theprovince and its citizens.Edmonton: 780-427-0348 - dial 310-0000 first then the number for toll-free access. Association of Canada (SAC)SAC is commit

Condo Law for Albertans is a project of the Legal Resource Centre of Alberta Ltd. (operating as the Centre for Public Legal Education Alberta “CPLEA”), a non-profit organization whose mission is to help people understand the law as it affects their everyday lives.

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