Advanced Solutions For Water Networks - SUEZ Group

advanced solutions for water networksadvancedsolutionsforwaternetworksA 360 ApproachTo OptimizeNetwork Efficiencyadvanced solutions for water networks1

advanced solutions for water networksadvanced solutions for water networksnon-revenue water,a globalocalchallengeTODAY NON-REVENUE WATER REPRESENTS:BILLION US BILLION35%49142of the world’sdrinking waterm3/yearof waterIMPROVE SERVICE QUALITY & CUSTOMERSATISFACTIONin annualeconomic lossesNon-Revenue Water refers to watersupplied to the system but not billedto customers. It has become a globalissue that can only be resolvedlocally. To reduce loss and optimizedrinking water distribution, thefull value cycle must be taken intoconsideration: from diagnosis tothe efficient management of leaks,assets and billing.That’s why SUEZ has developed itsADVANCED SOLUTIONS FOR WATERNETWORKS.Building upon its long termpartnerships with local authoritiesaround the world, SUEZ plans andimplements adapted solutions tooptimize the performance of yourdrinking water distribution network.Guarantee continuous water supply and high reactivity in caseof leaksPHYSICALLOSSES10%VISIBLE LEAKS90%INVISIBLE dsolutionsto achieveyour goalsProvide your clients with accurate billing and responsivecustomer serviceEnsure water quality and safety by efficiently monitoring yournetworkREDUCE EXPENDITURES & INCREASE REVENUESReduce your operational expenditures and increase waterservice revenuesExtend the life of your network with optimized operationsand proactive maintenanceAvoid the construction of additional water production facilitiesOptimize your investments by prioritizing your asset renewalPOOR BILLINGBILLION M3 / YEARCONSERVE NATURAL RESOURCESReduce wasted waterSave energy and lower your carbon footprintadvanced solutions for water networksadvanced solutions for water networks3

advanced solutions for water networksa 360 approachto optimizenetwork efficiencyADVANCED SOLUTIONS FOR WATER NETWORKS:An integrated solution to optimize your water networkperformance from a world-class operatorBased on our operational experience, SUEZ has developeda suite of 5 flexible and complementary solutions.Our service offer can be customized to meet your objectives.4ASSESSMENTDIAGNOSIS & STRATEGYAssessment, planning andcoordination of Non-RevenueWater recoveryIMPLEMENTATION & OPERATIONNETWORK MANAGEMENTFlow, pressure and water qualityday-to-day managementLEAK MANAGEMENTEffective leak detectionand repair on water networkPHYSICALLOSSESASSET MANAGEMENTSustainable managementof water network assetsCUSTOMER MANAGEMENTPrecise measurement and billingof water consumptionadvanced solutions for water l expertiseavailable to local staffA 360 APPROACHTO OPTIMIZENETWORKEFFICIENCY

advanced solutions for water networksAQUADVANCEDAN INTEGRATED TOOLTO MANAGE WATERNETWORKS PERFORMANCEOur AQUADVANCED controltool handles all key dimensionsof water network management. Itcontinuously monitors and improvesnetwork performance in real time,through:TMadvanced solutions for water networksouroperationalexpertisemeans youbenefitfrom:An integrated approach coupledwith 130 years of experience inwater management and ‘day-to-day’operationGeneral view of networkperformance with a user-friendlydashboardEvent management to rapidly detectanomalies and identify risks offailureA wide range of tools and theirtailored implementation takinginto account your local conditionsReporting and in-depth analysisof water network performanceCutting-edge technologiesOur proven ability to transferknowledge to your teamOur experience in coordinatingthe utility’s different units(management, technical and financial)advanced solutions for water networksadvanced solutions for water networks5

advanced solutions for water networksadvanced solutions for water networksDIAGNOSIS & STRATEGYBENEFITSSUEZ’s proven methodology helpsreduce Non-Revenue Water throughsupport in the assessment, planning,coordination and implementationof your action planREFERENCESSPAIN, FRANCE, AUSTRALIA,ALGERIA, MEXICO, MOROCCO, CHINAOPERATIONAL ASSESSMENT OFLOSSES & ADAPTED ACTION PLANImplemented on over 150,000 km of networkQuantify physical, commercialand metering losses and identifycauses, using operational dataand field investigation6Forecast water volumes that canbe recoveredDefine an action plan, integratingforecasts and realistic objectives, toachieve a high return on investmentand optimize both CAPEX and OPEXPROJECT MANAGEMENTBenefit from our technical andmanagerial expertise to ensurethe effective and coordinatedimplementation of the action planMTCEDNAVDLEAQUAOMPATIBCAQUACIRCLEDECISION SUPPORTSOFTWARETMModels your actual water losses,forecasts Non-Revenue Waterreduction, establishes and followsup the action plan.7MACAU - CHINA 10%NRWdefine acustomized actionplan throughin-depth analysisPrioritize actions to be takenIncrease profitabilityPilot water service performancePreserve water resourcesin 2012 (vs. 18% in 1985)Improvement of metering and accountmanagement:Return on investment in 2-3 yearsPilot performance with regularlycollected and analyzed dataDIAGNOSIS & STRATEGYSteer governance across the actionplanadvanced solutions for water networksadvanced solutions for water networks

advanced solutions for water networksadvanced solutions for water networksBENEFITSNETWORK MANAGEMENTPERFORMANCE ANALYSIS& NETWORK RESTRUCTURINGUnderstand flows in your waternetwork through GIS analysis andhydraulic modelingfor real-timeoperations8REFERENCESDesign and implement the idealsectorization to better control yournetworkSMART NETWORK EQUIPMENTInstall advanced flow, pressure,acoustic and water quality sensors forhigh quality data transmissionSUEZ’s solution optimizes the dayto-day management of your waternetwork by monitoring flow, pressureand water quality in real timeImplement and operate pressuremanagement efficiently, to matchactual needs with specific pressureregulation valves linked to InformationRegulation SystemTurn your existing system into a ‘smart’network, powered by AQUADVANCEDTMREAL-TIME NETWORKMONITORING & MANAGEMENTAQUADVANCEDTMREAL-TIME DATAMANAGEMENTMonitors and manages sectorsequipped with sensorsCollects and centralizes dataManages and optimizes waternetwork performance in real timeIntegrates Customer RelationshipManagement and workforcemanagement systemsCASABLANCA – MOROCCO5MM3/YEARmake yournetworkSave water and energyExtend the life of your networkGuarantee water qualityDetect and repair leaks quicklyof water savings throughdynamic pressure regulationReal-time monitoring through theinstallation of 80 pressure sensorsand 200 flow sensorsBetter network performance:from 71.5% (2009) to 75.5% (2011)Get an overall view of your network inreal time including possible anomaliesand means of optimization (leakagelocation, energy)NETWORK MANAGEMENTTake immediate action from a distancethanks to flow and pressure regulatorsconnected to the IT systemadvanced solutions for water networksadvanced solutions for water networks9

advanced solutions for water networksadvanced solutions for water networksLEAK MANAGEMENTBENEFITSimprovedetectionand makerepairsustainableEFFICIENT & APPROPRIATELEAK DETECTION SYSTEMSImplement optimal leak detection toolsand location techniques based on yourspecific local needsSUEZ’s solution leverages innovativetechnologies to efficiently detect andrepair leaks in your water networkBenefit from our latest technologiessuch as tracer gases and acousticsystems to limit nuisance tosurrounding area and populationEFFECTIVE & LONG LASTINGLEAK REPAIRSImplement the right material and repairprocessesTrain the repair teamiDROLOCTMDETECTIONTECHNIQUEEDVANCIBLEDAUAQ OMPATCDetects leaks with a tracer gas(helium or hydrogen), that hasno impact on either water qualityor health. This gas is injected intothe water pipe and comes out ofit in case of leak. Very small holesare then drilled above the pipe,so that gas can escape throughimpermeable ground layers.Thus, unusual concentrationsof tracer gas can be detectedfrom the surface.REFERENCESJEDDAH – SAUDI ARABIA2,500INVISIBLETMdetected and repaired16,000 visible leaks/year:each repaired in less than 24 hoursand recorded on the GISWater and money savings: 16.3 Mm3saved in 2011 (more than 12M)Higher customer satisfactionand improved perception of thePublic Water ServiceLEAK MANAGEMENTManage, coordinate and map repairworks with our AQUADVANCEDTMand GIS AQUA software toolsadvanced solutions for water networksLEAKS/YEAR10Save water resources by reducing leaksImprove customer satisfactionFacilitate repairs and reduce nuisanceGuarantee lasting repairsadvanced solutions for water networks11

advanced solutions for water networksadvanced solutions for water networksASSET MANAGEMENTBENEFITSNETWORK CONDITIONASSESSMENT& REHABILITATION PLANEvaluate your network conditionusing available data and innovativeproprietary technologies (Scanner,CiclopeTM)12Establish a detailed and prioritizedinvestment plan to better manageyour investmentsOPTIMAL WORKS MANAGEMENTSelect the most adapted materials andtechniques with which to renew yournetwork while minimizing the impacton the surrounding N SUPPORTTOOL FOR ASSETSRENEWALHelps you to optimize yourinvestments using predictivemodels of pipe ageing. Basedon these predictions and dependingon your investment capacity,it indicates where and when toreplace pipes over the next 5 to 20years, thus extending network life.BORDEAUX - FRANCE-40%(2,000 breakages in 2012 vs. 4,300 in 2005)Improved network quality and significantreduction in emergency worksSelect and train field teams toguarantee high work qualityASSET MANAGEMENTReduce nuisance with our innovativerenewal and rehabilitationtechnologies, such as trenchlessworks or ice piggingadvanced solutions for water networksBURSTSSUEZ’s solution prioritizes waternetwork renewal and rehabilitationto optimize medium and long-terminvestmentREFERENCESIN PIPEunderstandnetworkconditionfor optimizedinvestmentOptimize your investmentAnticipate the network renewalExtend your facilities service lifeReduce nuisance due to network repairsadvanced solutions for water networks13

advanced solutions for water networksadvanced solutions for water networksCUSTOMERMANAGEMENTBENEFITSWATER METERING IMPROVEMENTGather and upgrade client informationthrough customer census to guaranteefair billing and prevent fraudSelect the right meters andappropriate installation techniquesto prevent fraudIdentify meters requiring replacementand prioritize their renewal14Implement our remote and realtime automated water consumptionmetering technology for higherreliability (Smart Meter Reading)EFFICIENT CUSTOMERSERVICE MANAGEMENTOptimize your customer servicesmanagement through our tools ENTSOFTWAREDANCELEVDAAQU OMPATIBCCentralizes all client data andcustomer claims so as to managethem efficiently. The software islinked to a field work managementtool to optimize operationscoordination.CARTAGENA – COLOMBIA96.6%COLLECTIONSUEZ’s solution accurately measuresand bills water consumptionto increase your revenues andcustomer satisfactionREFERENCESin 2011 (vs. 69% in 1995)from 2 payment centers in 1995to 96 in 2011Higher meter coverage: from 58.6%of the population in 1995 to 99.67%in 2011Increase in the number of legal users:from 25% of low-income neighborhoodsin 1995 to 80% in 2011CUSTOMER MANAGEMENTImprove customer satisfaction withour fair and modern Smart Meteringservices such as alerts in case ofsuspected leaks and regular billingbased on real consumptionadvanced solutions for water networksRATEincreaserevenuesand customersatisfactionGrow revenuesIncrease customer satisfactionReduce Non-Revenue Water volumesRaise the level of your meters’ reliabilityadvanced solutions for water networks15