IBM System I IP Telephony And Integrated Collaboration
Front coverIBM System i IP Telephonyand Integrated CollaborationReceive voice mail, fax, and e-mail in asingle unified inboxIntegrate IP Telephony into businessapplications with the SDK ToolkitEnable IP Telephony in theSametime Connect clientJose FaiscaMike GordonKim GreeneRob HavilandDebbie LandonMarkus NeuholdJairo Reyesibm.com/redbooks
International Technical Support OrganizationIBM System i IP Telephony andIntegrated CollaborationApril 2008SG24-7412-00
Note: Before using this information and the product it supports, read the information in “Notices” onpage vii.First Edition (April 2008)This edition applies to 3Com System i IP Telephony Release 7.2.5c and 3Com System i IP ConferencingRelease 7.2.49 running on i5/OS Version 5 Release 3 or Version 5 Release 4. Copyright International Business Machines Corporation 2008. All rights reserved.Note to U.S. Government Users Restricted Rights -- Use, duplication or disclosure restricted by GSA ADP ScheduleContract with IBM Corp.
ContentsNotices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . viiTrademarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . viiiPreface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ixThe team that wrote this book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ixBecome a published author . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xiComments welcome. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xiiChapter 1. Planning, prerequisites, and architecture . . . . . . . . . . . . . . . . . . . . . . . . . . . 11.1 Capacity planning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21.2 Software prerequisites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51.3 Setup checklists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71.3.1 Global prerequisites checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71.3.2 LDAP synchronization setup checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71.3.3 Sametime integration setup checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81.3.4 Domino integration setup checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91.4 Networking using virtual IP interfaces for Domino servers . . . . . . . . . . . . . . . . . . . . . . 101.4.1 The concept of virtual IP interfaces. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101.4.2 Setting up fault tolerance by using a virtual IP interface . . . . . . . . . . . . . . . . . . . . 111.5 Solution architecture . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181.5.1 Architecture of LDAP synchronization (A). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 191.5.2 Architecture of Sametime integration (B) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 191.5.3 Architecture of Domino integration (C) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 201.6 System test environment used in this book. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 201.6.1 Our network configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 221.6.2 Our user and phone numbers assigned . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 221.6.3 Additional System i IP Telephony related settings . . . . . . . . . . . . . . . . . . . . . . . . 23Chapter 2. LDAP synchronization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2.1 LDAP synchronization overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2.1.1 How LDAP synchronization works . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2.1.2 Non-VCX user identifier . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2.1.3 LDAPSync scenarios . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2.2 Enabling LDAP services for the Domino server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2.2.1 Running the Domino LDAP and i5/OS LDAP servers on the same system . . . . .2.2.2 Modifying the Domino LDAP configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2.2.3 Full text indexing of the Domino Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2.3 Configuring LDAP synchronization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2.4 Reconfiguring LDAP synchronization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2.5 Working with the non-VCX user identifier . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2.5.1 Determining the non-VCX user identifier. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2.5.2 Applying the non-VCX user identifier in the Domino Directory . . . . . . . . . . . . . . .2.6 Troubleshooting LDAP synchronization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2.6.1 Locating the LDAPSync log file. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2.6.2 Checking the status of LDAPSync . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2.6.3 Determining the LDAPSync interval . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2.6.4 LDAPSync phone extension problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Copyright IBM Corp. 2008. All rights reserved.25262628282830333536414343444545474950iii
Chapter 3. Sametime integration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 553.1 IP Telephony collaboration functions in Sametime . . . . . . . . . . . . . . . . . . . . . . . . . . . . 563.2 Installing and setting up IP Telephony integration with Sametime . . . . . . . . . . . . . . . . 583.2.1 Planning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 583.2.2 Installing the TCSPI software on the i5/OS partition . . . . . . . . . . . . . . . . . . . . . . . 603.2.3 (Optional) Reconfiguring and enabling the Sametime server . . . . . . . . . . . . . . . . 703.3 Installing the IP Telephony presence plug-in in the Sametime Connect client . . . . . . . 723.3.1 Installing the plug-in . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 733.3.2 Setting the Sametime Connect client preferences . . . . . . . . . . . . . . . . . . . . . . . . 803.4 Verifying Sametime integration with System i IP Telephony . . . . . . . . . . . . . . . . . . . . . 843.4.1 Telephony presence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 853.4.2 Click to dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 853.4.3 Click to conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 903.5 Troubleshooting Sametime integration with IP Telephony . . . . . . . . . . . . . . . . . . . . . 1063.5.1 Problems with running the install.sh or config.sh scripts. . . . . . . . . . . . . . . . . . . 1063.5.2 Problems with Sametime phone calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1083.5.3 Problems with Sametime meetings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109ivChapter 4. Domino integration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4.1 Unified inbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4.2 Installing the IP Telephony integration with Domino . . . . . . . . . . . . . . . . . . . . . . . . . .4.2.1 Planning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4.2.2 Installing the IP Telephony integration package . . . . . . . . . . . . . . . . . . . . . . . . .4.3 Configuring the unified inbox. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4.3.1 Running the Domino and i5/OS SMTP services . . . . . . . . . . . . . . . . . . . . . . . . .4.3.2 Enabling Domino for SMTP and IMAP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4.3.3 Configuring the Domino environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4.3.4 Adding Domino and SMTP to the System i IP Telephony configuration . . . . . . .4.3.5 Configuring the System i IP Messaging mailbox. . . . . . . . . . . . . . . . . . . . . . . . .4.4 Examples of integration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4.4.1 E-mail of a voice mail message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4.4.2 E-mail of an inbound fax message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4.4.3 Domino server console messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4.5 Outbound fax messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4.6 Troubleshooting the unified inbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60Chapter 5. VCX IP Telephony Web Services SDK for System i. . . . . . . . . . . . . . . . . .5.1 SDK overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5.1.1 Obtaining the SDK toolkit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5.1.2 Prerequisites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5.1.3 SDK documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5.2 Testing the IP Telephony Web services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5.2.1 Testing by using the SDK Java sample program . . . . . . . . . . . . . . . . . . . . . . . .5.2.2 Testing by using the soapUI program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5.3 Using the SDK toolkit in Domino Designer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5.3.1 Creating a Web service-enabled Java script library with WSDL . . . . . . . . . . . . .5.3.2 Creating a Web service consumer using Web Services API JAR files . . . . . . . .163164165166166170170171176177179IBM System i IP Telephony and Integrated Collaboration
Appendix A. Default passwords for the System i IP Telephony server . . . . . . . . . . . 189Appendix B. System i IP Telephony and Messaging server settings. . . . . . . . . . . . . 191Settings for DEMOPRI, the primary System i IP Telephony and Messaging server . . . . . 192Settings for DEMOSEC, the secondary System i IP Telephony and Messaging server . . 197Appendix C. Location of log files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .LDAPSync log file . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .System i IP Messaging log files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .System i IP Conferencing log files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Sametime log files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .205206207208209Appendix D. Performance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .IMAP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Automatic IMAP enablement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .How the IPMADDIN task works . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Setting RouterAppendIMAPItems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Synchronization interval . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Full text indexing the Domino LDAP directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .211212212214215217221Related publications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .IBM Redbooks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Other publications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Online resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .How to get Redbooks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Help from IBM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .223223223223224224Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 225Contentsv
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NoticesThis information was developed for products and services offered in the U.S.A.IBM may not offer the products, services, or features discussed in this document in other countries. Consultyour local IBM representative for information on the products and services currently available in your area.Any reference to an IBM product, program, or service is not intended to state or imply that only that IBMproduct, program, or service may be used. Any functionally equivalent product, program, or service that doesnot infringe any IBM intellectual property right may be used instead. However, it is the user's responsibility toevaluate and verify the operation of any non-IBM product, program, or service.IBM may have patents or pending patent applications covering subject matter described in this document. Thefurnishing of this document does not give you any license to these patents. You can send license inquiries, inwriting, to:IBM Director of Licensing, IBM Corporation, North Castle Drive, Armonk, NY 10504-1785 U.S.A.The following paragraph does not apply to the United Kingdom or any other country where suchprovisions are inconsistent with local law: INTERNATIONAL BUSINESS MACHINES CORPORATIONPROVIDES THIS PUBLICATION "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS ORIMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF NON-INFRINGEMENT,MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some states do not allow disclaimer ofexpress or implied warranties in certain transactions, therefore, this statement may not apply to you.This information could include technical inaccuracies or typographical errors. Changes are periodically madeto the information herein; these changes will be incorporated in new editions of the publication. IBM may makeimprovements and/or changes in the product(s) and/or the program(s) described in this publication at any timewithout notice.Any references in this information to non-IBM Web sites are provided for convenience only and do not in anymanner serve as an endorsement of those Web sites. The materials at those Web sites are not part of thematerials for this IBM product and use of those Web sites is at your own risk.IBM may use or distribute any of the information you supply in any way it believes appropriate withoutincurring any obligation to you.Information concerning non-IBM products was obtained from the suppliers of those products, their publishedannouncements or other publicly available sources. IBM has not tested those products and cannot confirm theaccuracy of performance, compatibility or any other claims related to non-IBM products. Questions on thecapabilities of non-IBM products should be addressed to the suppliers of those products.This information contains examples of data and reports used in daily business operations. To illustrate themas completely as possible, the examples include the names of individuals, companies, brands, and products.All of these names are fictitious and any similarity to the names and addresses used by an actual businessenterprise is entirely coincidental.COPYRIGHT LICENSE:This information contains sample application programs in source language, which illustrate programmingtechniques on various operating platforms. You may copy, modify, and distribute these sample programs inany form without payment to IBM, for the purposes of developing, using, marketing or distributing applicationprograms conforming to the application programming interface for the operating platform for which the sampleprograms are written. These examples have not been thoroughly tested under all conditions. IBM, therefore,cannot guarantee or imply reliability, serviceability, or function of these programs. Copyright IBM Corp. 2008. All rights reserved.vii
TrademarksThe following terms are trademarks of the International Business Machines Corporation in the United States,other countries, or both:AS/400 Domino eServer IBM iSeries i5/OS Lotus Notes Lotus LotusScript NetServer Notes OS/400 PartnerWorld POWER POWER5 POWER5 POWER6 QuickPlace Redbooks (logo)Redbooks Sametime System i WebSphere Workplace xSeries The following terms are trademarks of other companies:mySAP, and SAP logos are trademarks or registered trademarks of SAP AG in Germany and in several othercountries.Oracle, JD Edwards, PeopleSoft, Siebel, and TopLink are registered trademarks of Oracle Corporation and/orits affiliates.Java, JDBC, JRE, and all Java-based trademarks are trademarks of Sun Microsystems, Inc. in the UnitedStates, other countries, or both.Excel, Microsoft, Windows Media, Windows, and the Windows logo are trademarks of Microsoft Corporation inthe United States, other countries, or both.Linux is a trademark of Linus Torvalds in the United States, other countries, or both.Other company, product, or service names may be trademarks or service marks of others.viiiIBM System i IP Telephony and Integrated Collaboration
PrefaceEffective communication is an essential part of modern business. However, users frequentlyare frustrated with juggling multiple devices to handle phone, fax, e-mail, instant messaging,and Web-based communications. By integrating voice capabilities into current collaborationapplications, such as e-mail and instant messaging, users can be more productive,responsive, and accessible. An example of this integration is having access to phone, fax, andelectronic messages in a single unified inbox. Another example is to set up a team call byclicking names on the buddy list of an instant message application.Companies that use IBM Lotus Sametime and Lotus Domino already have acomprehensive solution for presence awareness, e-mail, instant messaging, and Webconferencing. Now, with the 3Com System i IP Telephony and Integrated Collaborationsolution, Sametime users can make phone calls by using their IP desk phone and simplyclicking a contact within their Sametime contact list. Alternatively, they can receive voice mail,faxes, and e-mail in a single unified inbox as part of the 3Com IP Telephony Messaging forSystem i application integrated with Domino.Voice messages are received as attachments that can be opened and played on a computerby using standard multimedia applications. Faxes are displayed as a graphics attachment.Systems integrators, independent software vendors (ISVs), and application developers canintegrate telephony into their business and collaboration applications by using the applicationprogramming interfaces (APIs) that are available with the 3Com IP Telephony IntegrationSoftware Development Kit (SDK) or SDK Toolkit for System i.This IBM Redbooks publication is intended for system administrators and field techniciansto help you understand and integrate telephony into your collaborative environment.Specifically it shows how to configure the Domino server to directly receive voice mail andfaxes into the Domino inbox. This book includes information about enabling telephony intoyour Sametime Connect clients. In addition, it explains how to synchronize your DominoDirectory with the IP Telephony VCX directory.The team that wrote this bookThis book was produced by a team of specialists from around the world working at theInternational Technical Support Organization (ITSO), Rochester Center.Jose Faisca is an engineer and independent Senior IT Consultantand Systems Architect from Portugal. He as more than 20 years ofexperience in IT subjects. His areas of expertise include systemsintegration, network computing, and IP telephony. He has extensivepractical experience in projects that use IBM solutions andarchitectures, including the System i and Domino platforms. He hasstrong skills in systems administration and computer programming.Jose is currently focused in projects that use innovative voice andadvanced real-time communication services over the Internet. Youcan contact Jose by sending e-mail to jose.faisca@gmail.com. Copyright IBM Corp. 2008. All rights reserved.ix
Mike Gordon is a Senior IT Specialist with a primary focus on IBMWorkplace , Portal and Collaboration software on the System iplatform. He has over nine years of experience and is currentlyworking in the System i Technology Center on leading and emergingcollaborative technologies. Mike’s areas of expertise include Dominoand Portal solutions on i5/OS. You can contact Mike by sendinge-mail to mgordo@us.ibm.com.Kim Greene is president of Kim Greene Consulting, Inc., whichspecializes in Domino for i5/OS consulting and services tointegrate Lotus Domino and Sametime with IBM IP Telephony onSystem i. Kim has over nine years of experience with Domino and19 years of experience with the IBM AS/400 , the IBM eServer iSeries , and the IBM i5/OS platform. Kim specializes in i5/OSDomino performance analysis and application tuning, problemdetermination, administration, migration, enterprise integration, andcustom Domino development. Prior to starting her own consultingbusiness, Kim was employed at IBM Rochester, MN, where sheworked with IBM Business Partners to incorporate Domino into theirexisting applications. She also worked on several areas of IBMOS/400 performance in the AS/400 development laboratory. Youcan contact Kim by sending e-mail to kim@kimgreene.com.Rob Haviland is a Solutions Architect for the 3Com Corporation andspecializes in Voice over IP (VoIP) and wireless technologies. Hebegan his career while serving in the United States Navy as anelectronics technician specializing in RF communications andelectronic surveillance. Eight years later, he joined Atlantic ResearchCorporation where he designed electronic and fiber optic systemsfor Remote Operating Vehicles (ROVs). Rob has earned many Ciscocertifications and is also a Microsoft Certified Systems Engineer(MCSE), Microsoft Certified Systems Administrator (MCSA), andMicrosoft Certified Professional (MCP). Rob has Bacholor ofScience degree in Education, Training, and Development, which heearned while serving in the U.S. Navy. You can contact Rob bysending e-mail to rob haviland@3com.com.Debbie Landon is an IBM Certified Senior IT Specialist in the IBMITSO, Rochester Center. Her current area of expertise is focused onthe System i collaboration products, including Domino and relatedLotus products, such as Sametime and QuickPlace . Debbie hasbeen with IBM for 23 years working first with the S/36 and then theAS/400, which has since evolved to the System i platform. Beforejoining the ITSO in November of 2000, Debbie was a member of thePartnerWorld for Developers iSeries team, supporting IBMBusiness Partners in the area of Domino for iSeries. You can contactDebbie by sending e-mail to dalandon@us.ibm.com.xIBM System i IP Telephony and Integrated Collaboration
Markus Neuhold is a System i IT Specialist for IBM in Austria. Hehas over 10 years of experience with the AS/400, iSeries, andSystem i platforms. He is currently working as a Field TechnicalSales Support person in the Server and Technology Group. Markusspecializes in mySAP on i5/OS, PHP on i5/OS, MySQL on i5/OS,and System i IP Telephony. You can contact Markus by sendinge-mail to mneuhold@at.ibm.com.Jairo Reyes is an IT Specialist with IBM Colombia. He has over 13years of experience in the IT field. Prior to his current assignment,he worked for IBM Global Services as a System Architect andSoftware Services Segment Leader. Now as a Field Technical SalesSpecialist (FTSS) for STG, Jairo works closely with IBM BusinessPartners and core account customers to enable new workloads onthe System i platform. His areas of expertise include pre-sales,sales, and support of IT products among others System i hardwareand software products, WebSphere , and IP Telephony. He has adegree in computer science from National University and a degree inproject management from MNG University both in Bogota. You cancontact Jairo by sending e-mail to jairoer@co.ibm.com.Thanks to the following people for their contributions to this project:Jon RushISV Business Strategy and Enablement, Technical Enablement SpecialistFant SteeleIBM Sales & Distribution, Advanced Technology Support (ATS) - AmericasHelen Olson-WilliamsIBM Performance Analyst System i Benchmark CenterThomas GrayJoanna Pohl-MisczykCraig SchmitzJenifer ServaisITSO, Rochester CenterBecome a published authorJoin us for a two- to six-week residency program! Help write a book dealing with specificproducts or solutions, while getting hands-on experience with leading-edge technologies. Youwill have the opportunity to team with IBM technical professionals, Business Partners, andClients.Your efforts will help increase product acceptance and customer satisfaction. As a bonus, youwill develop a network of contacts in IBM development labs, and increase your productivityand marketability.Find out more about the residency program, browse the residency index, and apply online at:ibm.com/redbooks/residencies.htmlPrefacexi
Comments welcomeYour comments are important to us!We want our books to be as helpful as possible. Send us your comments about this book orother IBM Redbooks publications in one of the following ways: Use the online Contact us review Redbooks form found at:ibm.com/redbooks Send your comments in an e-mail to:redbooks@us.ibm.com Mail your comments to:IBM Corporation, International Technical Support OrganizationDept. HYTD Mail Station P0992455 South RoadPoughkeepsie, NY 12601-5400xiiIBM System i IP Telephony and Integrated Collaboration
1Chapter 1.Planning, prerequisites, andarchitectureIn this chapter, we help you to plan and prepare for implementing the IBM System i IPTelephony and Integrated Collaboration solution. This chapter includes the following topics: “Capacity planning” on page 2“Software prerequisites” on page 5“Setup checklists” on page 7“Networking using virtual IP interfaces for Domino servers” on page 10“Solution architecture” on page 18“System test environment used in this book” on page 20More information: For detailed information about how to configure your System i machineto support IP Telephony, refer to IBM System i IP Telephony Configuring the System iInfrastructure, SG24-7382. Copyright IBM Corp. 2008. All rights reserved.1
1.1 Capacity planningIBM System i IP Telephony, Messaging, and Conferencing run in separate Linux logicalpartitions (LPARs) on one or more System i machines. You create and manage Linux LPARsby using either the Hardware Management Console (HMC) or the Virtual Partition Manager(VPM). HMC is the preferred tool to configure a multiple logical partitioned System i machine.It provides an easy-to-use graphical interface to set up partitions by using either hosted ordirect input/output (I/O) interfaces. VPM supports the needs of small and medium customerswho want to add simple Linux workloads to their System i machine without needing an HMC.More information: For details about configuring partitions on a System i machine for IPTelephony, refer to IBM System i IP Telephony Configuring the System i Infrastructure,SG24-7382.The following types of System i processors are supported for IP Telephony: IBM POWER5 IBM POWER5 IBM POWER6 For details about sizing your System i machine, refer to 2.9, “Capacity planning,” in IBMSystem i IP Telephony Configuring the System i Infrastructure, SG24-7382, which providesinformation about using the following tools: Workload Estimator VoIP Designer tool System Planning GuideImportant: These tools do not replace the advice of an IBM representative or BusinessPartner who is experienced with IP telephony requirements. Make sure to obtain expertassistance before you select a final System i configuration.To run IBM System i IP Telephony and Integrated Collaboration, you must have the followingadditional hardware requirements at a minimum: Processor unit: 670 commercial processing workloads (CPWs)Memory: 1.5 GBDisk storage: 25 GBNetwork inter
are frustrated with juggling multiple devices to handle phone, fax, e-mail, instant messaging, and Web-based communications. By integrating voice capabilities into current collaboration applications, such as e-mail and instant messaging,
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