PE14-028 FORD 11/7/2014 APPENDIX G Engineering Review

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Vehicle Line AWSAssembly Plant [AAG]Sell Dealer StateBB - FIESTA (B299)(All)AZ - ARIZONASum of VEHICLESRow 1492171493171494Grand TotalColumn Labels2011 2012 2013 2014 Grand Total5510584 101 113403867785 961302830149102 108 143 19554825234326117624846442004461 0761418141326581112015262283516421220381118 942 1193 13314584PE14-028 000609

Ford SalesMesaDon Sanderson FordGlendaleCamelback Ford LincolnPhoenixChapman FordScottsdaleBerge FordMesaEarnhardt Ford Sales Company ChandlerBell FordPhoenixAutonation Ford ScottsdaleScottsdalePeoria FordPeoriaRobert Horne Ford LLCApache JunctionRodeo FordGoodyearSan Tan FordGilbertHolmes Tuttle Ford LincolnTusconJim Click Ford LincolnTusconJim Click Ford of Sahuarita & GreeGreen ValleyParker Motor CompanyParkerTom Jones FordBuckeyeJones FordWickenburgAlexander FordYumaBradley Ford LincolnLake Havasu CitySteve Coury Ford LincolnCamp VerdeBabbitt FordFlagstaffColorado River Ford Lincoln of KinKingmanLake Powell FordPageGalpin FordPrescottGlenn Jones FordCasa GrandeMcSpadden Ford, Inc.GlobeTate's Auto CenterHolbrookHorne Ford of Nogales, LLCNogalesFreedom Ford LincolnThatcherOracle FordOracleLawley's Team FordSierra VistaShow Low FordShow LowSteve Coury FordStar ValleyWinslow 186047PE14-028 000610

0LOOHU -HVVLFD )URP6HQW7R6XEMHFW3DSDQLNRODRX .RVWD . ' 7KXUVGD\ XJXVW 06WDUN 'LDQD ' & *UHHQLVHQ 0DWW 0 - 5( 6(0 :RUN,ŝ ŝĂŶĂ͕ ŶLJ d ŽŶ ƚŚĞ D ǁŽƌŬ͍ 'R QRW JR ZKHUH WKH SDWK PD\ OHDG JR LQVWHDG 'R QRW JR ZKHUH WKH SDWK PD\ OHDG JR LQVWHDG ZKHUH WKHUH LV QR SDWK DQG OHDYH D WUDLO ZKHUH WKHUH LV QR SDWK DQG OHDYH D WUDLO 5DOSK :DOGR (PHUVRQ5DOSK DOGR PHUVRQKosta PapanikolaouTechnical Specialist -Latching Body HardwareBody Engineering )URP 6WDUN 'LDQD ' & 6HQW 7XHVGD\ XJXVW 30 7R 3DSDQLNRODRX .RVWD . ' *UHHQLVHQ 0DWW 0 - 6XEMHFW 5( 6(0 :RUN Sounds good. I’m available whenever you get to Central Lab.Diana StarkCell:)URP 3DSDQLNRODRX .RVWD . ' 6HQW 7XHVGD\ XJXVW 30 7R *UHHQLVHQ 0DWW 0 - 6WDUN 'LDQD ' & 6XEMHFW 5( 6(0 :RUN Ğƚ͛Ɛ ĚŽ ϯƉŵ ƚŽĚĂLJ͘ 'R QRW JR ZKHUH WKH SDWK PD\ OHDG JR LQVWHDGDG JR LQVWHDG 'R QRW JR ZKHUH WKH SDWK PD\ OHDG JR LQVWHDG ZKHUH WKHUH LV QR SDWK DQG OHDYH D WUDLO ZKHUH WKHUH LV QR SDWK DQG OHDYH D WUDLO 5DOSK :DOGR (PHUVRQ5DOSK DOGR PHUVRQKosta PapanikolaouTechnical Specialist -Latching Body HardwareBody Engineering)URP *UHHQLVHQ 0DWW 0 - 6HQW 7XHVGD\ XJXVW 30 7R 6WDUN 'LDQD ' & 3DSDQLNRODRX .RVWD . ' 6XEMHFW 5( 6(0 :RUN / ŚĂǀĞ ϯϬ ŵŝŶƵƚĞƐ Žƌ ƐŽ Ăƚ ϯ͗ϬϬ͕ Žƌ / ĐĂŶ ĚŝƚĐŚ ƚŚĞ s ͬs ǁŽƌŬƐŚŽƉ ƚŽŵŽƌƌŽǁ ĂŶĚ ĚŽ ƚŚĞ ϭϭ͗ϯϬ͕ ŶŽƚ ƐƵƌĞ ŝĨ ŽƐƚĂ ĐĂŶ ĚŝƚĐŚ ƚŚĞ s ͬs ǁŽƌŬƐŚŽƉ ƚŽŵŽƌƌŽǁ Žƌ ŶŽƚ͘ dŚĂŶŬƐ͕ DĂƚƚ 'ƌĞĞŶŝƐĞŶ PE14-028 000611

d ʹ ĂƚĐŚĞƐͬ ŽŽƌ LJƐƚĞŵƐ )URP 6WDUN 'LDQD ' & 6HQW 7XHVGD\ XJXVW 30 7R 3DSDQLNRODRX .RVWD . ' &F *UHHQLVHQ 0DWW 0 - 6XEMHFW 5( 6(0 :RUN Hi Kosta –I can meet with you today at 3pm or tomorrow after 11:30am. Choose a time slot that is convenient for youand Matt. Thanks.Diana BBBBB )URP 3DSDQLNRODRX .RVWD . ' 6HQW 7XHVGD\ XJXVW 30 7R 6WDUN 'LDQD ' & &F *UHHQLVHQ 0DWW 0 - 6XEMHFW 6(0 :RUN,ŝ ŝĂŶĂ͕DĂƚƚ ĂŶĚ / ŶĞĞĚ LJŽƵƌ ŚĞůƉ ŝŶ ůŽŽŬŝŶŐ Ăƚ ƐĞǀĞƌĂů ĚŝĨĨĞƌĞŶƚ ƉĂƌƚƐ ŝŶ ƚŚĞ ƐĂŵĞ ǁĂLJ ĂƐ LJŽƵ ĚŝĚ ŚĞƌĞ ǁŝƚŚ ƚŚĞ D ůŽŽŬŝŶŐ ĨŽƌ ĞǀŝĚĞŶĐĞ ŽĨ ƐƵƌĨĂĐĞ ĨƌĂĐƚƵƌĞƐ ŝŶ ƚŚĞŝƌ ĞĂƌůLJ ƐƚĂŐĞƐ͘ tŚĞŶ ĐĂŶ ǁĞ ŵĞĞƚ ǁŝƚŚ LJŽƵ ĂŶĚ ďƌŝŶŐ ƚŚĞ ƉĂƌƚƐ ƚŽ ĚŝƐĐƵƐƐ͍ фф K KďũĞĐƚ͗ WŝĐƚƵƌĞ ; ĞǀŝĐĞ /ŶĚĞƉĞŶĚĞŶƚ ŝƚŵĂƉͿ хх 'R QRW JR ZKHUH WKH SDWK PD\ OHDG JR LQVWHDG ZKHUH WKHUH LV QR SDWK DQG 'R QRW JR ZKHUH WKH SDWK PD\ OHDG JR LQVWHDG ZKHUH WKHUH LV QR SDWK DQG OHDYH D WUDLO OHDYH D WUDLO 5DOSK :DOGR (PHUVRQ5DOSK DOGR PHUVRQKosta PapanikolaouTechnical Specialist -Latching Body HardwareBody Engineering PE14-028 000612

0LOOHU -HVVLFD )URP6HQW7R&F6XEMHFW8UULROD 0DULD 0DULD 8UULROD#EURVH FRP!7KXUVGD\ -XO\ 30*UHHQLVHQ 0DWW 0 - 9D]TXH] GULDQ 5( 6ROLFLWXG 9LVLWD 67 )RUG D %URVH 3XHEOD Matt,thIt’s OK for Brose PUE to accommodate Adrian’s visit on Aug 6 .Best RegardsProject Team Manager - LatchesMaria UrriolaSpeed dial: 8008 4823Phone:)URP *UHHQLVHQ 0DWW 0 - PDLOWR PJUHHQLV#IRUG FRP@ 6HQW 7KXUVGD\ -XO\ 30 7R 8UULROD 0DULD &F 9D]TXH] GULDQ 6XEMHFW ): 6ROLFLWXG 9LVLWD 67 )RUG D %URVH 3XHEOD DĂƌŝĂ͕ ŶLJ ĐŚĂŶĐĞ ƌŽƐĞ WƵĞďůĂ ĐĂŶ ĂĐĐŽŵŵŽĚĂƚĞ ƵŐƵƐƚ ϲƚŚ Λ Ϯ͗ϯϬ WD ŝŶƐƚĞĂĚ͍ dŚĂŶŬƐ͕ DĂƚƚ 'ƌĞĞŶŝƐĞŶ d ʹ ĂƚĐŚĞƐͬ ŽŽƌ LJƐƚĞŵƐ )URP 9D]TXH] GULDQ 6HQW 7KXUVGD\ -XO\ 30 7R *UHHQLVHQ 0DWW 0 - 6XEMHFW 5( 6ROLFLWXG 9LVLWD 67 )RUG D %URVH 3XHEOD ,ŝ DĂƚƚ͕ / ĐŽƵůĚ ďĞ Ăƚ ƌŽƐĞ ƵŐ ϲƚŚ WD ;ΛϮ͗ϯϬ ʹ ϱ͗ϯϬ WDͿ͕ ĚƵƌŝŶŐ D ƚƌĂǀĞůŝŶŐ ƚŽ ďĞ Ăƚ ŝĞŬĞƌƚ Λ ŶŽŽŶ ĨŽƌ WƌĞͲĂƐƐĞŵďůLJ WW W ƌƵŶ ;Ϯ ŚŽƵƌƐ Λ ϯϬϬ ƉĐƐͿ ĂŶĚ ƵŐ ϳƚŚ ;WW W ƌƵŶ Ͳ ƐƐĞŵďůLJͿ͕ ƚŚŝƐ WW W ƌƵŶ Ăƚ ŝĞŬĞƌƚ ŝƐ ŶŽƚ ĂďŽƵƚ ĂƚĐŚ ďƵƚ ǁŝůů ƚĂŬĞ ƚŚĞ ĐŚĂŶĐĞ ƚŽ ůŽŽŬ Ăƚ LJŽƵƌ ƌĞƋƵĞƐƚ͘ ZĞŐĂƌĚƐ )URP *UHHQLVHQ 0DWW 0 - 6HQW MXHYHV GH MXOLR GH D P 7R 9D]TXH] GULDQ 6XEMHFW ): 6ROLFLWXG 9LVLWD 67 )RUG D %URVH 3XHEOD ĚƌŝĂŶ͕ WĞƌ ŵLJ ĞĂƌůŝĞƌ ĞŵĂŝů ĂďŽƵƚ ĂĚĚŝŶŐ ƌŽƐĞ WƵĞďůĂ ƚŽ LJŽƵƌ WƵĞďůĂ ƚƌŝƉ ƚŚĞ ǁĞĞŬ ŽĨ ϴͬϰ͕ ƌŽƐĞ ŝƐ ƉƌĞƉĂƌĞĚ ƚŽ ŚŽƐƚ LJŽƵ Ăƚ ϭϭ͗ϬϬ D ŝĨ ƚŚĂƚ ĚĂƚĞ ĂŶĚ ƚŝŵĞ ǁŽƌŬ ĨŽƌ LJŽƵ͘ dŚĂŶŬƐ͕ PE14-028 000613

DĂƚƚ 'ƌĞĞŶŝƐĞŶ d ʹ ĂƚĐŚĞƐͬ ŽŽƌ LJƐƚĞŵƐ )URP 8UULROD 0DULD PDLOWR 0DULD 8UULROD#EURVH FRP@ 6HQW 7KXUVGD\ -XO\ 0 7R *UHHQLVHQ 0DWW 0 - &F &DWDODQ -DQHW 'DPLDQ 'DYLG /HRQ 7RQDWLXK 6XEMHFW ): 6ROLFLWXG 9LVLWD 67 )RUG D %URVH 3XHEOD Hello Matt,thBrose PUE has confirmed that they can host Adrian Vazquez (Ford Mexico STA) on August 8 at 11:00am (Mexico time), pleaseconfirm to us his visit.Thanks,Best RegardsProject Team Manager - LatchesMaria UrriolaSpeed dial: 8008 4823Phone:)URP &DWDODQ -DQHW 6HQW :HGQHVGD\ -XO\ 30 7R 8UULROD 0DULD &F /HRQ 7RQDWLXK 6XEMHFW ): 6ROLFLWXG 9LVLWD 67 )RUG D %URVH 3XHEOD Hello Maria:Vist is confirmed from Brose Puebla side.thAugust 8 201411:00 am – 13:00 pmLunch will be provided.Best RegardsQuality EngineerJanet CatalanSpeed dial: 8008 4295Phone: PE14-028 000614

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0LOOHU -HVVLFD )URP6HQW7R6XEMHFW3DSDQLNRODRX .RVWD . ' 0RQGD\ -XO\ 0*XUQH\ &KULV & 5( 9,16 ŚƌŝƐ͕ / Ăŵ ĂŶĂůLJnjŝŶŐ ƚŚĞ ǁĂƌƌĂŶƚLJ ĚĂƚĂ ĂŶĚ / ǁŽƵůĚ ůŝŬĞ ƚŽ ĚŽ Ă W/d ĂŶĂůLJƐŝƐ ĨŽƌ ƚŚŝƐ ŝƐƐƵĞ͘ ĂŶ LJŽƵ ŐŝǀĞ ŵĞ ƚŚĞ ŶƵŵďĞƌ ŽĨ ǀĞŚŝĐůĞƐ ŝŶ ƐĞƌǀŝĐĞ ĨŽƌ ĞĂĐŚ ŵŽŶƚŚ ƐƚĂƌƚŝŶŐ ĨƌŽŵ :ĂŶ ϮϬϭϭ ƚŽ :ƵůLJ ϮϬϭϰ ŽŶ &ŝĞƐƚĂ͕ &ƵƐŝŽŶ͕ ĂŶĚ D ͍ 'R QRW JR ZKHUH WKH SDWK PD\ OHDG JR LQVWHDG 'R QRW JR ZKHUH WKH SDWK PD\ OHDG JR LQVWHDGZKHUH WKHUH LV QR SDWK DQG OHDYH D WUDLO ZKHUH WKHUH LV QR SDWK DQG OHDYH D WUDLO 5DOSK :DOGR (PHUVRQ5DOSK DOGR PHUVRQKosta PapanikolaouTechnical Specialist -Latching Body HardwareBody Engineering )URP *XUQH\ &KULV & 6HQW )ULGD\ -XO\ 30 7R 3DSDQLNRODRX .RVWD . ' 6XEMHFW 5( 9,16 ϭ& ,Wϯ&Ϯϰ No door-related reports foundϯ& &Wϰ :ϱ D STANDING REAR DOOR DOES NOT LOCKTech Comments: REV. LA UNIT BEING Q STANDING REAR DOOR DOES NOT LOCK BY THE QPROCEEDED TO TAKE APART DOOR AND LOOK OVER CONTINUITY WITH MULTIMETER DIGI SODETECTING INTERNAL PLATE PROBLEMS ACTUATOR BY THE Q PROCEEDED TO RZAR PLATESACTUATOR TO CORRECT; THE PROBLEMS.ϯ& &W :ϭ DVIN not foundϯ& KZϰ :ϱ D VIN not foundϭ& ,Wϯ,Ϯϯ RV. - DOORS RIGHT SIDE DO NOT LOCK Tech Comments: REV.LA UNIT ENCONTRNADO Q REARDOOR AND FRONT OF RIGHT SIDE DO NOT CLOSE, BY THE Q PROCEEDED TO TO THEIR PE14-028 000635

REVISION DESTAPIZARON DOORS DETECTNADO INTERNAL PROBLEMS IN ACTUATORS OF PTASBY LOQ PROC.A RZAR ACTUATORS FOR CORREG.CON REP.ATD EGGF2002 GRANTS POLICY OFBY DEFAULT FROM THE MATERIAL CRC.)URP 3DSDQLNRODRX .RVWD . ' 6HQW )ULGD\ -XO\ 30 7R *XUQH\ &KULV & 6XEMHFW 9,16 ,ĞƌĞ ĂƌĞ ǁŚĂƚ / ƚŚŝŶŬ ƚŚĞLJ ĂƌĞ͘ dŚĞ ǁƌŝƚŝŶŐ ŝƐ ŶŽƚ ĐůĞĂƌ ƚŽ ŵĞ ŝŶ Ăůů ĐĂƐĞƐ ďƵƚ͙ϭ& ,Wϯ&Ϯϰ ϯ& &Wϰ :ϱ Dϯ& &W :ϭ Dϯ& KZϰ :ϱ Dϭ& ,Wϯ,Ϯϯ 'R QRW JR ZKHUH WKH SDWK PD\ OHDG JR LQVWHDG ZKHUH WKHUH LV QR SDWK DQG OHDYH D WUDLO 'R QRW JR ZKHUH WKH SDWK PD\ OHDG JR LQVWHDG ZKHUH WKHUH LV QR SDWK DQG OHDYH D WUDLO 5DOSK :DOGR (PHUVRQ5DOSK DOGR PHUVRQKosta PapanikolaouTechnical Specialist -Latching Body HardwareBody Engineering PE14-028 000636

ODI NoModel Yr ModelVinNHTSA FileCity State MilesSummaryDate12-Aug-14 ALPHARETTA GA33000 THE DOOR NEXT TO THE BACK RIGHT PASSENGERSEAT WILL NOT LATCH. THE CAR CANNOT BE DRIVENBECAUSE THE DOOR WILL NOT STAY SHUT.106216672012 F ESTA106157172012 F ESTA3FADP4BJ5CM23-Jul-14106158382012 F ESTA3FADP4BJ7CM23-Jul-14 LOOMINGTON CA106218492011 F ESTA3FADP4EJ6BM12-Aug-14106064872013 F ESTA3FADP4BJ8DM27-Jun-14 CASA GRANDE AZDoor Latch VOQs 8 27 14 xlsxBASTROP TXBRANDON FL44000 TL* THE CONTACT OWNS A 2012 FORD F ESTA. WH LEDRIVING AT AN UNKNOWN SPEED THE DOOR AJARWARNING NDICATOR ILLUM NATED. THE CONTACTNOTICED THAT THE REAR PASSENGER S DE DOORWAS AJAR AND FAILED TO LATCH. THE VEHICLE WASTAKEN TO THE DEALER BUT THE PARTS WEREUNAVA LABLE TO PERFORM THE REPAIR. THEMANUFACTURER WAS NOTIF ED. THE FA LURE M LEAGE WAS 44000.40000 THE PASSENGER REAR DOOR LATCH W LL NOT KEEPTHE DOOR CLOSED.RelatedNHTSA from Ford vehicle historyWon'tCloseYon listOpenWhileDrivingYon list from FMC360 .SHE JUST BOUGHT VEH USED A FEW WEEKS AGO FROM ATOYOTA DLR. NOW THE REAR PASSENGER DOOR IS NOTABLE TO CLOSE ALL THE WAY SHUT. THIS IS BAD BECAUSETHE BATTERY WOULD DIE WITH THE INSIDE LIGHTS STAYINGON WITH THE DOOR LEFT OPEN. SHE TOOK VEH BACK TOTOYOTA DLR FOR THIS SERVICE, BUT THEY ARE SAY NG THEPART NEEDED IS NOT AVAILABLE TO COME N FROM A FORDDLR UNTIL M D AUGUSTYon listWon'tClose32232 ARRIVED HOME AFTER PICKING UP DRY CLEAN NG AND Won'tClosePLACING IT ON BACK SEAT VIA BACK DRIVER'S S DEDOOR. OPENED DOOR TO RETRIEVE CLOTHES DOORWOULD NOT LATCH SHUT. HAD TO HAVE MY SON SITIN BACK SEAT AND HOLD DOOR WHILE I DROVE TODEALERSHIP AS THE DOOR WOULD SWING OPENWHEN I MADE A TURN. TURNS OUT CAR WAS FOURDAYS OUT OF WARRANTY NECESSITAT NG MYPAY NG THE FULL REPAIR COST. BY THE WAY I WASTOLD BY THE SERVICE ADVISOR THAT HIS WIFE'SFIESTA WAS IN THE SHOP FOR THE SAME PROBLEMAND SHE WAS THREE DAYS OUT OF WARRANTY. PARTWAS BACKORDERED. HE TOLD ME FORD IS AWARETHAT THIS IS A PROBLEM BUT HASN'T MADE IT ARECALL. COST ME 300 TO FIX. FORD NEEDS TOSTEP UP AND COVER/REIMBURSE OWNERS!Yon list27000 TL* THE CONTACT OWNS A 2013 FORD FIESTA. THEOpenCONTACT STATED THAT THE DOOR OPENEDWhileDrivingINDEPENDENTLY AND WOULD NOT REMAIN CLOSED.THE VEHICLE WAS TAKEN TO THE DEALER WHERE THEREPAIRS WERE UNKNOWN. THE VEHICLE WASREPAIRED BUT THE FAILURE RECURRED. THEMANUFACTURER WAS NOT MADE AWARE OF THE FA LURE. THE FAILURE MILEAGE WAS 27000AND THE CURRENT MILEAGE 38000.Yon listpage 1 of 7printed 9/5/2014PE14-028 000638

106176082011 F ESTA3FADP4CJ6BMNHTSA FileDate30-Jul-14106221802012 F ESTA3FADP4AJ6CM14-Aug-14ODI NoModel Yr ModelDoor Latch VOQs 8 27 14 xlsxVinCity State MilesCHANDLER AZCYPRESS TXSummary51000 WH LE I WAS DRIVING THE BACK DRIVERS S DE DOORFLEW OPEN. I HAD JUST RECENTLY PUT SOMEPACKAGES N THE BACK SEAT AND SHUT THE DOOR.TO MY KNOWLEDGE THE DOOR WAS CLOSED. ITAPPEARED TO BE ANYWAYS. I TOOK IT IN TO BERGEFORD DEALERSH P TWO DAYS LATER. THEY TOLD ME INEEDED A NEW LATCH. THEY SAID THIS HAS BEENHAPPEN NG SO MUCH N THE FORD FIESTA'S ANDFORD FOCUS THAT THEY HAVE A HARD TIME GETT NGTHE PARTS. APPARENTLY THERE HAVE BEEN SOMERECALLS BUT JUST NOT ON MY YEAR OF CAR. THEYSUGGESTED I GET ASSISTANCE FROM FORD MOTORCO. SO A CLAIM WAS FILED. AFTER CALL NG FORDEVERY DAY FOR A WEEK THEY F NALLY GAVE ME ANYANSWER ON JULY 30TH. THEY ARE GOING TO PAY FORA NEW LATCH BUT THERE HASN'T BEEN A RECALL ASYET.MY CONCERN IS IF THAT A CH LD WAS IN THEBACKSEAT AN INJURY OR DEATH COULD HAVEOCCURRED BECAUSE THE DOOR DOES APPEAR TO BECLOSED WHEN SHUTTING IT. IT IS ALSO CONCERN NGTHAT THIS IS AN ONGO NG PROBLEM WITH THESELATCHES ACCORDING TO NOT ONLY THE DEALER BUT FORD MOTOR CO. CUSTOMER SERVICE MANAGERAS WELL.27700 RIGHT REAR PASSENGER DOOR W LL NOT STAYCLOSED/LATCH. I OPENED THE RIGHT REARPASSENGER DOOR TO PUT MY CHILD IN HIS CARSEATTHIS MORN NG. UPON CLOSING OF THE DOOR I FOUNDTHAT IT WOULD NOT LATCH. WE VERIFIED THE LATCHWAS IN THE CORRECT POSITION SO THAT THE DOORSHOULD CLOSE NORMALLY. HOWEVER THE DOORWOULD NOT STAY SHUT OR CLICK TO LATCH. I HADTO DUCTTAPE THE DOOR CLOSED TO TAKE H M TODAYCARE. I ASSUME THIS MUST BE AMANUFACTURING DEFECT. I DROPPED THE CAR OFFAT THE DEALERSH P FOR WARRANTY SERVICE THISAFTERNOON. I SHOULD NOT HAVE TO WORRY ABOUTTHE DOORS THAT PROTECT MY CH LDREN MIGHTOPEN AT ANY T ME FOR NO GOOD REASON. I AMCERTAIN THE DOOR HAS NEVER BEEN ABUSED ORCLOSED WITH EXCESSIVE FORCE EVER. THERE ISSOMETH NG REALLY WRONG HERE.page 2 of 7RelatedNHTSA from Ford vehicle historyOpenWhileDrivingYon list from FMC360 .CUST SAID SHE IS CHECK NG ON THE STATUS OF THE CASETHE DLR OPENED FOR HER YESTERDAY AS THE DLR SA DTHEY HAVE NOT HEARD BACK FROM FORD YET. CUST ISHOP NG FORD WILL NOT ONLY ASSIST WITH THE REPA R BUTALSO PROVIDE A RENTAL VEH.CUSTOMER CONCERN: LEFT REAR DOOR WONT STAYSHUTDEALERSHIP IS ASKING FOR FULL ASSISTANCE FORTHIS REPA R DUE TO THE FACT OF HAV NG KNOWN ISSUES.LABOR: 27406B .2 27406B5 .9 - TOTAL: 1.1HR @ 104 89PART#:BE8Z-526413-B @ 154.94TOTAL: 270.32 *2014-07-24 15:42:59 0*BY DAV D - THIS IS A SAFETY CONCERN FOR CUSTOMER CUSTOMER IS CURRENTLY USING STRETCH CORDS TO KEEPDOOR CLOSED.Won'tCloseYon listprinted 9/5/2014PE14-028 000639

ODI No10609742Model Yr Model2013 F ESTA106078662012 F ESTA105991852012 F ESTA106169362011 F ESTADoor Latch VOQs 8 27 14 xlsxVin3FADP4BJ3DM3FADP4FJ9CM3FADP4AJ3BMNHTSA FileDate10-Jul-14City State MilesGILBERT AZ2-Jul-14GOODYEAR AZ18-Jun-14HARL NGEN TX28-Jul-14HIGHLAND CASummaryRelatedNHTSA from Ford vehicle history9281 FOR THE SECOND T ME IN THREE WEEKS TWO DOORL

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