Temporary Clinical Staffing MSP Services Request For Proposal
Temporary Clinical Staffing MSP ServicesRequest for ProposalDecember 23, 2016Presented by:NYU Hospitals CenterStrategic Sourcing
NYU Hospitals CenterTable of Contents1.Introduction . 32.Milestone Calendar. 53.Required RFP Response . 64.Proposal Due Date, Delivery Instructions and Communication . 65.Proprietary Information, Non-Disclosure. 66.Costs Incurred. 77.NYUHC Reserves Right to Reject Any and All Bids . 78.Effective Period of Prices . 79.Functional Requirements . 710. Technology Requirements . 911. Roadmap . 912. Professional Services and Customer Support . 913. Regulatory and Compliance . 1014. Training . 1115. Pricing . 1116. Description of Company. 1217. Past Performance and References . 1218. Exhibits for Review and Edits . .1512/23/2016Request for Proposal –MSP ServicesPage 2 of 43
NYU Hospitals Center1.IntroductionNYU Hospitals Center (NYUHC) is one of the nation’s premier academicmedical centers.Our trifold mission to serve, teach, and discover isachieved daily through an integrated academic culture devoted to excellencein patient care, education, and research.NYUHC is conducting a Request for Proposal (RFP) for a qualified a ManagedService Provider of temporary healthcare staffing to NYUHC during agreedupon hours.Our Leadership, Campus Transformation, and Community ServicePlanLocated in the heart of Manhattan, with additional facilities throughout theNew York City area, NYU Hospitals Center consists of four hospitals: Tisch Hospital, our flagship acute-care facilityRusk Rehabilitation, ranked as one of the top 10 rehabilitationprograms in the country by U.S. News & World Report since 1989, andrecently awarded a three-year accreditation from the Commission onAccreditation of Rehabilitation Facilities (CARF)Hospital for Joint Diseases, a dedicated inpatient orthopedic hospitalHassenfeld Children’s Hospital of New York at NYU Langone, whichprovides comprehensive children's health services across NYUHospitals CenterNYU Lutheran Medical Center, a 468-bed acute-care facility in SunsetPark, BrooklynKimmel Pavilion – early 2017Future Family Health Center acquisition and growthAdditionally, our growing outpatient network brings our world-class medicalservices directly to the communities where our patients live and work. Whenmore complex care is needed, we bridge the gap between our communitybased practices and our hospitals to provide a seamless healthcareexperience.Specialists at NYU Hospitals Center treat a full range of medical conditions inboth inpatient and outpatient settings at locations throughout New YorkCity’s five boroughs, Long Island, New Jersey, and Westchester, Putnam,and Dutchess counties.12/23/2016Request for Proposal –MSP ServicesPage 3 of 43
NYU Hospitals CenterPartnership and Collaboration:In a groundbreaking partnership, NYU Hospitals Center and Lutheran MedicalCenter, in Sunset Park, Brooklyn, have joined forces. The new collaborationwill combine the best in local, community-based healthcare with the array ofspecialty services, expertise, and research strengths of our academicmedical center. NYU Lutheran, a 468-bed hospital founded in 1883, is a NewYork State-certified Level I Trauma Center and a New York State-designatedregional stroke center. The NYU Lutheran system includes Lutheran FamilyHealth Centers (a network of 9 outpatient primary care sites, 25 schoolbased health and dental clinics, and a large community medicine program);Lutheran Augustana (a comprehensive extended care and rehabilitationcenter); the Community Care Organization (a licensed home care agency);and subsidized senior housing developments.1.1.Our Nationally Recognized Experts andPrograms:Each year, NYUHC is recognized for providing outstanding care. In 2013,2014 and 2015, NYUHC was ranked number 1 for overall patient safety andquality among leading academic medical centers that were included in theUniversity HealthSystem Consortium Quality and Accountability study. Wereceived The Gold Seal of Approval , and were the first recipient of thePerinatal Certification by The Joint Commission, the leading accreditor ofhealthcare organizations in America, reflecting a commitment to high-qualitypatient care. We also were the first academic medical center in New YorkCity to receive the Baby Friendly Designation, which is sponsored by theWHO and UNICEF to recognize hospitals that offer an optimal level of carefor infant feeding.Our exceptional physicians are named on Castle Connolly’s “America’s TopDoctors” and New York magazine’s “Best Doctors” annual listings. Ournurses are also recognized for excellence in the care they provide, receivingMagnet status for the third consecutive time by the American NursesCredentialing Center (ANCC). Magnet status is an honor achieved by only7 percent of hospitals in the United States.At NYU Langone, we emphasize treating the whole person and not simplythe disease. We are renowned for evidence-based clinical care across a widearray of specialties, including cardiac and vascular care, cancer, inpatientand outpatient musculoskeletal care—including orthopedics, rheumatology,and rehabilitation—and a host of specialty children’s services at HassenfeldChildren’s Hospital and the KiDS Emergency Department.12/23/2016Request for Proposal –MSP ServicesPage 4 of 43
NYU Hospitals CenterCampus Transformation:Our campus transformation project is reshaping NYU Hospitals Centerthrough construction, renovations, and expansions. The Kimmel Pavilion willbe an 830,000 square foot hospital building, which will focus on inpatientand procedure-based care for several of the medical center’s strategic areasincluding cardiovascular, neurosciences, oncology and pediatrics.Thebuilding is designed to be 22 stories tall, linked with Tisch Hospital onseveral key levels, and house 374 inpatient beds on 11 floors. Thirty-foursurgical/procedure rooms which include (30) Class C OR rooms, 3Procedure/TEE rooms and 1 bronchoscopy room will be housed on threefloors at the base of the building. Reflecting the continuing shift frominpatient to outpatient procedures, the hospital includes a dedicated area forpatients who require observation but not hospitalization following aprocedure. The building also supports the entire campus with the sterileprocessing department, clean loading docks, café and conference center. TheHassenfeld Children’s Hospital, with 120 inpatient beds and four dedicatedoperating rooms, will provide a personalized child and family-centeredexperience. The Hassenfeld Children’s Hospital includes all locations wherechildren receive care throughout the ambulatory network and the KiDS ofNYU ED.2.Milestone CalendarMilestonesDateTimeRFP Release DateDecember 23, 20165:00PM ESTSupplier declares intent toparticipateDecember 28, 20164:00 PM ESTSupplier Questions to NYUHCJanuary 3, 2017NYUHC answers to SupplierJanuary 12, 2017Final Response DueJanuary 24, 2017Supplier Conference/DemoJanuary 30 – February 10AwardMarch 3, 201712/23/2016Comments / Next Step4:00 PM EST4:00 PM EST5:00 PM ESTTBD5:00 PM ESTRequest for Proposal –MSP ServicesPage 5 of 43
NYU Hospitals CenterMaster Agreement ExecutedApril 28, 2017TBDPending on Vendor acceptanceof TermsThe following calendar of events is based on planned NYUHC activities andanticipated supplier delivery capabilities. These milestones will be reviewedas necessary at the time a contract is awarded to a Supplier.3.Required RFP ResponseSuppliers are required to submit their Proposal in the specifiedelectronic format. Supplier will submit their entire RFP response and allcompleted forms electronically via e-mail with supplier’s informationand responses provided in the appropriate places therein. The requiredelectronic applications formats are Microsoft Word and MicrosoftExcel. Any supporting graphic or presentation-based slides may besubmitted in a separate PowerPoint file. PDF format is not acceptablefor any submitted text, graphics or slides.4.Proposal Due Date, Instructions and CommunicationAll Final responses are due by January 24, 2017 no later than 5:00PM EST.Send your complete electronic response via email to:SCMSourcing@nyumc.orgBidders Note: All questions regarding interpretation or specificationsmust be submitted in writing to SCMSourcing@nyumc.org only. Underno circumstances shall vendor contact any employee of NYUHC. Anydialogue initiated by the bidder not addressed to contacts above willresult in an immediate disqualification. Discussions on other businessmatters and not related to this RFP are permitted.5.Proprietary Information, Non-DisclosureSupplier shall have no rights in this document or the informationcontained therein and shall not duplicate or disseminate said documentor information outside the supplier's organization without the priorwritten consent of NYUHC.12/23/2016Request for Proposal –MSP ServicesPage 6 of 43
NYU Hospitals Center6.Costs IncurredAll costs incurred in the preparation of the Proposal shall be borne bythe supplier. By submitting a Proposal, supplier agrees that therejection of any proposal, in whole or in part, will not render NYUHCliable for incurred costs and/or damages.7.NYUHC Reserves Right to Reject Any and All BidsNothing in this RFP shall create a binding obligation upon NYUHC.Moreover, NYUHC, at its sole discretion, reserves the right to rejectany or all bids, as well as the right not to award any contract underthis bid process. NYHMC reserves the right to award any portion of thisbid. All bids shall be governed by NYUHC standard Policy andProcedure and Terms and Conditions.8.Effective Period of PricesAll pricing Proposals by vendor will remain fixed and firm until April 28,2017.9.Functional Requirements9.1 RequirementsA Master Services Agreement will be executed between NYU HospitalsCenter (NYUHC) and the selected Supplier.-Master Services Agreement for Staffing Services-Position Descriptions-Screening and Clinical Requirements-Performance Review-BAA-CDA-SLA/KPI9.2 Key Success FactorsA successful launch of the MSP program requires meeting/exceedingthese project goals: Accuracy Timeliness To be completed by HR/Nursing Leadership12/23/2016Request for Proposal –MSP ServicesPage 7 of 43
NYU Hospitals Center9.3 Project Approach1.12/23/2016Define your firm’s approach to this project, identifying yourproposed actions by the requirements listed in the RFP.Request for Proposal –MSP ServicesPage 8 of 43
NYU Hospitals Center10. Technology Requirements VMS ToolPlatform RequirementsWeb based or NYULMC Local Server11. RoadmapPlease provide service and implementation roadmaps for the next 12and 24 months.12. Professional Services and Customer Support1.2.3.4.5.6.12/23/2016Describe your professional services practice.Describe your experience in providing these types of services.Highlight company strengths as they relate to the request fromNYUHC.What personnel will be involved in delivering both direct andindirect services?Briefly describe your experience in implementing similarsolutions, including:4.1. How you provided support to academic medical centers toimplement such solutions, being sure to outline any roadblocks you encountered, and how they were resolved.Identify the key owner in your organization who is ultimatelyresponsible for ensuring the success of this implementation.Describe your proposed implementation methodology, including:6.1. Timeline for implementation, key milestones and dates6.2. ibilities6.3. Specify all individuals who will be responsible forimplementation, their functions, and their responsibilities.Please include biographies for team members proposed tolead this project.6.4. Provide a detailed management plan and outline of theproposed workflow, and any requirements to deliverservices6.5. Outline the required NYUHC team members required for acomprehensive deployment, and approach for ementation planning process6.6. Based on past and successful experience, whatrole/leadership qualities do you recommend the championand/or sponsor for the solution have, and why? PleaseRequest for Proposal –MSP ServicesPage 9 of 43
NYU Hospitals Center7.8.9.10.11.12.13.14.share several models from three minimum (3) academicmedical center clients.6.7. Describe your communication methods and processes.Identify key points of contact necessary in theperformance of this agreement.6.8. What types of standard or ad hoc reports do you providedetailing project status?6.9. What service guarantees do you offer?6.10. What penalties have you incurred in the past year?Describe your customer support practice, including details onhow the platform would be supported once implemented.What is the development and release cycle for changes incontent or release of new content? How are customers engagedin new content development?Submit a typical implementation plan, and a proposed schedulefor the project. Provide the last three minimum (3) academicmedical center implementation plans, and a brief description ofhow/if the timeline and quality objectives were met, and detailthe lessons learned.Any vendor that submits a bid must state their Value AddedServices (also known as ‘Why Choose Us’).Will there be a dedicated on-site representative?Any vendor that submits a bid must call out within their ratesany and all ‘Crisis Rate’ pricing and information.Any vendor that submits a bid must include their strengths andweaknesses providing Travel Nurses within the healthcareindustry.Please provide an action plan for strike prep / crisis scenariosSupplier Answer: Indicate your compliance with each requirementand document any exception13. Regulatory and Compliance1.2.12/23/2016How do you manage reporting for the Joint Commission andother regulatory agencies?How does your solution help the organization meet the followingregulatory and industry standards? (Identify specific examples,and include other regulatory entities your product adheres toand/or your Firm has experience with):2.1. The Joint Commission2.2. HIPAA (Health Insurance Portability and Accountability Act)2.3. HITECH (Health Information Technology for Economic &Clinical Health Act)2.4. CMS (Centers for Medicare and Medicaid Services)2.5. FDA (Food and Drug Administration)Request for Proposal –MSP ServicesPage 10 of 43
NYU Hospitals Center2.6. ion Technology)2.7. State specific requirements and mandates, includingmaternal child2.8. Is your company or any of its subsidiaries currently adefendant in any legal action, or a participant in anyarbitration/mediation process? If so, please provide adetailed explanation.Supplier Answer: Indicate your compliance with each requirementand document any exception.14. Training1.2.3.Describe technical and administrative training for HiringManagers, Recruitment, the placements or any other individualsthat may be involved in the staffing process.Describe and provide end-user training materials that have beenused successfully at similar organizations, as well as vendortraining resources provided and client training resourcesrecommended during initial implementation and for NYUHCreference.Describe training process for new NYUHC staff that will beutilizing the program and new locations acquired or added to thescope.Supplier Answer: Indicate your compliance with each requirement,and document any exception15. Pricing1. Please provide proposed pricing information for the positiondescriptions and requirements listed in the enclosed PricingAttachment. All support and services should be included for a three(3) year agreement.2. Please provide details/criteria on how the payment for a placementis impacted by their level of experience/skillset.3. Please describe how placements are listed according toexperience/units of expertise.16. Implementation Timeline12/23/2016Request for Proposal –MSP ServicesPage 11 of 43
NYU Hospitals CenterImplementation will be over multiple phases: (These timelines aretentative)Phase 1: RFP Reponses & Vendor selection (December 2016 & January2017)Phase 2: Contract Negotiation (March 2017)Phase 3: Implementation (April 2017 onwards)17. Description of CompanyAll responses must be answered in this RFP document.Please provide:a. The company’s full name, address, main telephone, andappropriate contact information, including e-mail address.b. A brief historical perspective on your company (years in thebusiness, growth via mergers and acquisitions, key industryinnovations)c. What are your company values?d. Describe your corporate culture. Explain how you differentiateyourself from your competition.e. Describe the full range of services your company offers and thecorresponding rates. Include all services that will be availableand all expenses that we would incur under this agreement.f. List office locations and specific responsibilities of each.g. Please provide an overview of your company’s growth over thepast five years.h. Provide audited financial statements for the two fiscal yearsimmediately prior to this one.i. What is your company’s Epic experience and differentiators withEpic?j. What is your five-year strategic plan and vision for patient/familyeducation and engagement?18. Past Performance and References12/23/2016Request for Proposal –MSP ServicesPage 12 of 43
NYU Hospitals CenterProvide a list of past and current clients of comparable size andtemporary clinical staffing volume, that are premiere Academic MedicalCenters with Epic fully implemented (at least three (3) references).For each reference, please include the following:a. Healthcare organization name, contact name, title, address, andtelephone number.b. Describe the relationship and services provided.c. Provide current and past account information, of similar size andscope. Include:a. A current, long-term customerb. A current customer implemented in the past 18 monthsc. A former customer terminated within the past 18 months,and reasoning for termination (other than consolidation)d. Provide a previous or current customer that has a unionenvironmentFailure to provide suitable references to NYUHC will result in theSupplier’s bid being rejected without further consideration.Supplier Answer: Indicate your compliance with each requirement,and document any exception.19. Evaluation CriteriaNYUHC plans to evaluate the supplier’s response based o
12/23/2016 Request for Proposal –MSP Services Page 7 of 43 6. Costs Incurred All costs incurred in the preparation of the Proposal shall be borne by the supplier. By submitting a Proposal, supplier agrees that the rejection of any proposal, in whole or in part, will not render NYUHC liable for incurred costs and/or damages. 7.
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