Polycom RealPresence Resource Manager Release Notes 10.9
RELEASE NOTES10.9 November 2020 3725-72100-002BPolycom RealPresence Resource ManagerPolycom announces the release of version 10.9 software for Polycom RealPresence Resource Manager.This document provides the latest information about Polycom RealPresence Resource Manager.ContentsWhat’s New in Release 10.9 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1Release History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3Security Updates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6Products Tested with This Release . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6Compatible Products . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8System Constraints and Limitations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11Browser Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14Supported Microsoft Exchange . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14Installation and Upgrade Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15System Licenses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16Resolved Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17Known Limitations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18Known Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19Get Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22Copyright and Trademark Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22Polycom, Inc.1
RealPresence Resource Manager Release NotesVersion 10.9What’s New in Release 10.9RealPresence Resource Manager includes the features and functionality of previous releases and includesthe following new features: Support for Amazon Web Services (AWS) and Microsoft Azure Deployments Support for Poly Rack Server R240 Support for Poly Trio C60 Support for Poly CCX 400 Business Media Phones Audio Licenses Used for Poly EagleEye Cube USB Camera, Poly Studio, and Polycom Pano Set Alert Level for Poly Trio Visual or Poly Trio VisualPro Disconnection Other Changes in This ReleaseSupport for Amazon Web Services (AWS) andMicrosoft Azure DeploymentsYou can now deploy RealPresence Resource Manager in the Amazon AWS or Microsoft Azure.Support for Poly Rack Server R240You can now install RealPresence Resource Manager on the Poly Rack Server R240. On the systemDashboard, the R240 servers display as Rev I in the System Info pane.Support for Poly Trio C60RealPresence Resource Manager can monitor, provision, and upgrade Poly Trio C60 in the following ways: Add, edit, delete, view, and search for Poly Trio C60 on the Endpoint Monitor page. Import and export Poly Trio C60 systems via a CSV file. Provision and upgrade Poly Trio C60 on the Endpoint UC Management menu.Support for Poly CCX 400 Business Media PhonesRealPresence Resource Manager can monitor, provision, and upgrade CCX 400 business media phones inthe following ways: Add, edit, delete, view, and search for these phones on the Endpoint Monitor page. Import and export these phones via a CSV file. Provision and upgrade these phones on the Endpoint UC Management menu.Polycom, Inc.2
RealPresence Resource Manager Release NotesVersion 10.9Audio Licenses Used for Poly EagleEye Cube USBCamera, Poly Studio, and Polycom PanoPoly EagleEye Cube USB Camera, Poly Studio, and Polycom Pano consume audio licenses instead ofvideo licenses.Set Alert Level for Poly Trio Visual or Poly TrioVisualPro DisconnectionRealPresence Resource Manager can report alerts when a paired Poly Trio Visual or Poly Trio VisualProis disconnected from the RealPresence Resource Manager system.You can set the alert level on the Alert Alert Level Settings page.To set the alert level for Poly Trio Visual or Poly Trio VisualPro disconnection:1 On the system web interface, go to Alert Alert Level Settings.2 Select the Endpoints tab.3 Change the levels for the Unprovisioned Paired Device Disconnected (Trio Visual or TrioVisualPro) option as desired.4 Select Update.Other Changes in This ReleaseThis release includes the following feature updates: (Dynamic Management) Support Territory as a new condition type. You can use territory name asthe attribute to define the condition for your provisioning rules. Support for the .7z file type as an endpoint software image you can load to RealPresence ResourceManager. Support for adding G7500, Studio X50, and Studio X30 manually on the Endpoint Monitor Viewpage. Support for rebooting G7500, Studio X50, and Studio X30 remotely on the Endpoint Monitor View More page. Support for launching the RealPresence Resource Manager Web Admin Utility for G7500, StudioX50, and Studio X30 from the RealPresence Resource Manager system web interface. Support for jcmd in the RealPresence Resource Manager image, along with a script for taking heapdumps to help analyze heap memory and threading issues.To view the latest Polycom product documentation, visit the Poly Online Support Center.Polycom, Inc.3
RealPresence Resource Manager Release NotesVersion 10.9Release HistoryThis following table lists the release history of RealPresence Resource Manager from 10.0.0.Release 0.93.2.7CentOS 6.10Postgres 9.5.15OpenJDK1.8.0 191October2020 10.810.7.03.2.73.2.7CentOS 6.10Postgres 9.5.15OpenJDK1.8.0 191December2019CentOS 6.10Postgres 9.5.15OpenJDK1.8.0 191July 2019 10.6.0Polycom, Inc.3.2.6CentOS 6.10Postgres 9.5.15OpenJDK1.8.0 191March2019 Support for Amazon Web Services (AWS) and MicrosoftAzure DeploymentsSupport for Poly Rack Server 240.Support for Poly Trio C60Support for Poly CCX 400 Business Media PhonesAudio Licenses Used for Poly EagleEye Cube USBCamera, Poly Studio, and Polycom PanoSupport for Poly Trio Visual or Poly Trio VisualProDisconnectivity AlertSupport for Polycom RealPresence Poly Studio X30 andX50Support for Poly TC8Support for Poly Trio 8300Support for Poly CCX Business Media PhonesPolycom Rack Server Shipments UpdatesSupport for Polycom G7500 Provisioning, Monitoring,and UpgradingSupport for Polycom EagleEye Cube USB CameraMonitoring, Provisioning, and UpgradingSupport for Polycom RealPresence Video App SDK APIMonitoring and License ControlSupport Polycom EagleEye Cube HDCI Camera asPeripheralOther Changes in This ReleaseSupport for Polycom Studio Monitoring, Provisioning,and UpgradingAuthorizing Users with JSON Web TokenSupport for Additional Phone Configuration ProfilesOther Changes in This Release4
RealPresence Resource Manager Release NotesVersion 10.9Release 0.5.03.2.5CentOS 6.10Postgres 9.5.14OpenJDK1.8.0 181December2018 10.4.03.2.4CentOS 6.9Postgres 9.5.9OpenJDK1.8.0.151July 2018 10.3.0Polycom, Inc.3.2.3CentOS 6.9Postgres 9.5.9OpenJDK1.8.0.151December2017 Support Polycom RealPresence DMA EdgeConfigurationSupport for Resetting Phones via REST APISupport for Getting or Setting Phone Parameters viaREST APISimple Certificate Enrollment Protocol (SCEP)Provisioning SupportSupport for Sending Pooled Conference Name toRealPresence DMA via REST APISupport LDAP Channel Binding TokenSupport for More Phone Configuration ProfilesOther Changes in This ReleaseSupport for New Polycom RealPresence ClaritiLicensesSupport for Provisioning Polycom RealPresence GroupSeries Via Poly TrioNew Dynamic Provisioning Parameters Support forPolycom Pano and RealPresence Group SeriesEnhancements to Phone Configuration FilesEnhancements to Ciphers SupportSupport for More Phone Configuration ProfilesSupport for New DevicesRealPresence Platform API Version Updates to 3.2.4without API ChangesSupport for Polycom PanoSupport for Selecting SMB VersionsSupport for Two New Log StreamsSupport for More Phone Configuration ProfilesDashboard EnhancementsSites EnhancementsAdding Polycom VBP Automatically No LongerSupported5
RealPresence Resource Manager Release NotesVersion 10.9Release 0.2.03.2.3CentOS 6.9Postgres 9.5.6OpenJDK1.8.0.121October2017 10.1.03.2.3CentOS 6.9Postgres 9.5.6OpenJDK1.8.0.121April 2017 Video Endpoint and Audio Phones LicenseEnhancement (Non-Polycom RealPresence Clariti )Filter EnhancementsSupport for User Defined Attributes in CSV FileAssign Auto-Added Phones to Default Endpoint GroupsSupport for More Phone Configuration ProfilesPhone Software Updates EnhancementsSupport for Uploading Phone Configuration FilesSupport for Updating Endpoint Model DefinitionDisk Space Usage Notice for Phone Software Updatesand Resource FilesSupport for New DevicesPolycom Concierge No Longer Supported Enhanced Audio Phone ManagementPre-defined Domain and Password for SoftwareEndpoints ControlSupport for Guest Book FilterSupport for Manually Updating Endpoint NameSupport for Standalone RealPresence Platform DirectorMigrationSupport for New Network Devices for Remote AlertProfileSupport for New Devices 10.0.13.2.2CentOS 6.6Postgres 9.3OpenJDK1.8.0.45October2016 Resolved some known issues.Support for Polycom Rack Server 230.10.0.03.2.2CentOS 6.6Postgres 9.3OpenJDK1.8.0.45August2016 Unified Management of RealPresence Clariti VideoInfrastructureNew HTML5 Look and FeelSupport for Selectable Provisioning for RealPresenceGroup SeriesImproved Conference Scheduling and MonitoringInterfaceSupport for Security BaselinesSupport for USB Deployment (Appliance Only)API Change: the changed API is *plcm user role*.The length of the *description* parameter has beenincreased from 120 characters to 240 characters. Polycom, Inc.6
RealPresence Resource Manager Release NotesVersion 10.9Security UpdatesSecurity enhancements on TCP port 6000 to fix the Java Debug Wire Protocol Remote Code Executionvulnerability.Please refer to the Polycom Security Center for information about known and resolved securityvulnerabilities.Products Tested with This ReleasePolycom products are tested extensively with a wide range of products. The table below lists the productsthat have been tested for compatibility with this release.Polycom strives to support any system that is standards-compliant, and Poly investigates reports of Polysystems that don’t interoperate with other standards-compliant vendor systems.Note that the following list is not a complete inventory of compatible equipment, but the products that havebeen tested with this release.Hypervisor Environments for Virtual EditionsProductTested VersionsVMware vSphere Platform6.0, 6.5, 6.7Microsoft Hyper-V2012, 2016Polycom Video EndpointsProductTested VersionsPolycom HDX3.1.14Polycom RealPresence Debut1.3.3Polycom RealPresence Group Series (300, 310, 500, 550,and 700)6.2.1.2Poly G75003.2.1Poly Studio X30Poly Studio X503.2.1Polycom RealPresence Mobile3.10Polycom RealPresence Desktop3.10Polycom VVX 15005.9.3, 6.1.0Polycom, Inc.7
RealPresence Resource Manager Release NotesVersion 10.9Polycom UC EndpointsProductTested VersionsPoly Trio 88005.9.1Poly Trio 85005.9.1Poly Trio 83005.9.1Poly Trio Visual 5.9.1Poly Trio C601.0Poly Trio VisualPro6.2.1Polycom VVX 5015.9.3Polycom VVX 601Polycom VVX 1500Polycom VVX 4505.9.3Poly CCX 4006.2.11Poly CCX 5006.2.11Poly CCX 6006.2.11Poly CCX 7006.2.11Endpoint PeripheralsProductTested VersionsPoly TC81.0Polycom Network DevicesProductTested VersionsPolycom RealPresence Collaboration Server, Virtual Edition8.8.0, 8.8.1Polycom RealPresence Collaboration Server (RMX) 18008.8.0, 8.8.1Polycom RealPresence Collaboration Server (RMX)2000/4000 with MPMrx8.8.0, 8.8.1Polycom RealPresence DMA 7000, Virtual Edition10.0.0.4Polycom RealPresence Media Suite2.8.2Polycom, Inc.8
RealPresence Resource Manager Release NotesVersion 10.9Compatible ProductsThe following table lists Polycom products and the third-party products that use standard, open protocolsand Polycom expects these products to be compatible with this release. The list isn’t exhaustive but includesmany products tested with previous versions of the RealPresence Resource Manager system.Hypervisor Environments for Virtual EditionsHypervisor Environments for Virtual EditionsVMware vSphere PlatformMicrosoft Hyper-VPolycom Video EndpointsPolycom Video EndpointsPolycom HDXPolycom RealPresence DebutPolycom RealPresence CentroPolycom RealPresence Group Series (300, 310, 500, 550, and 700)Polycom G7500Polycom RealPresence MobilePolycom RealPresence DesktopPolycom RealPresence Immersive StudioPolycom RealPresence OTX StudioPolycom VVX 1500Polycom CX5100Polycom CX5500Endpoint PeripheralsEndpoint PeripheralsPolycom RealPresence TouchPolycom Touch ControlPolycom EagleEye ProducerPolycom EagleEye DirectorPolycom EagleEye Director IIPolycom, Inc.9
RealPresence Resource Manager Release NotesVersion 10.9Endpoint PeripheralsEndpoint PeripheralsPoly EagleEye Cube HDCI CameraPoly EagleEye Cube USB CameraPolycom PanoPolycom UC EndpointsPolycom UC EndpointsPoly Trio 8800Poly Trio 8500Poly Trio 8300Poly Trio Visual Poly Trio C60Poly Trio VisualProPolycom SoundPoint IP 300/450/560/650/670Polycom SoundStation IP 5000/6000/7000Polycom SoundStation DuoPolycom SoundStructure VoIP Interface (with VOIP card)Polycom VVX 101/201Polycom VVX 300/301/310/311Polycom VVX 400/401/410/411Polycom VVX 500/501Polycom VVX 600/601Polycom VVX 1500Polycom VVX 150/250/350/450Poly CCX 400Poly CCX 500Poly CCX 600Poly CCX 700Poly StudioPolycom, Inc.10
RealPresence Resource Manager Release NotesVersion 10.9Polycom Network DevicesPolycom Network DevicesPolycom RealPresence Collaboration Server, Virtual EditionPolycom RealPresence Collaboration Server (RMX) 1500/2000/4000 with MPMxPolycom RealPresence Collaboration Server (RMX) 1800/2000/4000 with MPMrxPolycom RealPresence DMA 7000Polycom RealPresence Access DirectorPolycom VBP 7301Polycom RealPresence Web SuitePolycom RealPresence Media SuiteThird Party ProductsThird Party ProductsAcme Packet Net-Net Enterprise Session DirectorCisco Unified Communications ManagerLifesize Express 200Lifesize Team 200Lifesize Express 220Lifesize Team 220LifeSize Room 220Cisco TelePresence System SX80, SX20, SX10Cisco TelePresence System 1700 MXPCisco TelePresence System Quick Set C90, C40, C20Cisco 150 MXPCisco TelePresence System EX90Cisco TelePresence System SX20Cisco TelePresence MX200/MX300System Constraints and LimitationsThe RealPresence Resource Manager system is available in either an Appliance Edition or a Virtual Edition.Polycom, Inc.11
RealPresence Resource Manager Release NotesVersion 10.9If your RealPresence Resource Manager system is licensed for more than 400 endpoints or over 20 networkdevices, the server you use must have 16 GB of RAM. If you are using a Virtual Edition, verify that the system has enough RAM. You must create a newvirtual machine with the required 16 GB of RAM and at least 160 GB of hard disk space. If you are using an Appliance Edition, you can use an R240, R230 or R640 server. These serverscome with 16 GB RAM and support a maximum of 400 endpoints. See the Polycom ServerReplacement Migration Guide on how to change servers.Appliance EditionYou can install this version of RealPresence Resource Manager, Appliance Edition on the following Polycomservers: Polycom Rack Server 640 (R640) Polycom Rack Server 630 (R630) Poly Rack Server 240 (R240) — deployments with 400 endpoints or less Polycom Rack Server 230 (R230) — deployments with 400 endpoints or less Polycom Rack Server 220 (R220) — deployments with 400 endpoints or lessThe maximum capabilities of the system differ according to which server you’re using.The maximum capacities depends on a variety of factors including but not limited to: SIP registration refresh timer Call Statistics posting interval Provisioning heartbeat Line status updates Directory lookups Multiple address book usage Software update requests System API usageCapabilityMaximum for Polycom RackServer 640 and 630Maximum for Poly/Polycom RackServer 240, 230, and 220Users250,0002000User groups100010AreasNo maximumNo maximumPolycom, Inc.12
RealPresence Resource Manager Release NotesVersion 10.9Maximum for Polycom RackServer 640 and 630Maximum for Poly/Polycom RackServer 240, 230, and 220Video and audio endpointsMaximum number of licensed videoendpoints (50,000)Maximum number of dynamicallyprovisioned video endpoints (5000)Maximum number of managedaudio phones (20,000)Recommended audio devices andvideo endpoints (mixeddeployment) is 10,000 audio/5,000videoMaximum number of licensed videoendpoints (400)Maximum number of dynamicallyprovisioned video endpoints (200)Maximum number of managedaudio phones (400)Recommended number of mix ofaudio devices and video endpointsmixed deployment) is 200 audio/200 videoRoom entriesNo limit, but if the system has morethan 1000 room entries, it couldexperience user interfaceperformance issuesNo limit, but if the system has morethan 400 room entries, it couldexperience user interfaceperformance issuesSite entries500500Number of supportedinstances/servers5020Maximum number of images5The total size is under 8 GBIf you have more than 5 images orthe total size is larger than 8 GB,delete unused images5The total size is under 8 GBIf you have more than 5 images orthe total size is larger than 8 GB,delete unused imagesNumber of integrated RealPresenceDMA systems(or RealPresence DMAsuperclusters)11Number of integrated MCUsNo maximumNo maximumMaximum text message length thatcan be sent to a hard endpoint100 characters100 charactersNumber of provisioning profiles200020Number of provisioning rules120020Number of displayed users in theUsers page500500Number of tiers in Address book55Number of Guest book entries500500CapabilityPolycom, Inc.13
RealPresence Resource Manager Release NotesVersion 10.9Maximum for Polycom RackServer 640 and 630Maximum for Poly/Polycom RackServer 240, 230, and 220Number of User GUI login sessionsper system and sessions per user50 with 10 sessions per user10 with 10 sessions per userCalendar Connector proxyconnections200 RealPresence Group Seriessystems and 1000 RealPresenceMobile and/or RealPresenceDesktop applications.10 RealPresence Group Seriessystems and 100 RealPresenceMobile and/or RealPresenceDesktop applications.CapabilitySupported Cluster ConfigurationsThe Appliance Edition supports a two-server redundant configuration only with certain server combinations.The following table details the supported two-server local cluster configurations:Supported Two-Server Local Cluster CombinationsPolycom RackServer 630 (R630)Polycom RackServer 640 (R640)Poly/Polycom Rack Server 240, 230, 220(R240, R230, R220)Polycom Rack Server630 (R630)SupportedNot SupportedNot SupportedPolycom Rack Server640 (R640)Not SupportedSupportedNot SupportedPoly/Polycom RackServer 240, 230, 220(R240, R230, R220)Not SupportedNot SupportedSupportedVirtual EditionThe RealPresence Resource Manager system is also available in an edition packaged for VM-baseddeployment.You can install RealPresence Resource Manager, Virtual Edition on the following VM-based environments: VMware: 6.0, 6.5, 6.7 Micr
RealPresence Resource Manager Release Notes Version 10.9 Polycom, Inc. 6 10.2.0 3.2.3 CentOS 6.9 Postgres 9.5.6 OpenJDK 1.8.0.121 October 2017 Video Endpoint and Audio Phones License Enhancement (Non-Polycom RealPresence Clariti ) Filter Enhancements Support for User Defined Attributes in CSV File Assign Auto-Added Phones to Default Endpoint Groups
Polycom RealPresence Resource Manager 10.0.1 10.0.1 10.0.1 Polycom RealPresence Collaboration Server 8.6.7 8.6.7 8.6.7 Polycom RealPresence Distributed Media ApplicationTM (DMA ) 6.4.1 6.4.1 6.4.1 Polycom RealPresence Access Director 4.2.3 4.2.3 4.2.4_230053 Polycom RealPresenc
Polycom RealPresence Group Series Polycom announces the new release of Polycom RealPresence Group Series system. This document provides the latest information on the following Polycom software: Version 6.2.0.1 of the Polycom RealPresence Group Series system software Version 2.1.0.5 of the Polycom EagleEye Director II camera software
Polycom Touch Control User Guide, and Polycom RealPresence Group Series with RealPresence Touch User Guide, which describe how to perform video conferencing tasks Setup sheets for your hardware Release notes Polycom RealPresence Group Series Integrator Reference Guide, which provides cable information and API command descriptions Polycom .
Polycom, Inc. 10 Before You Begin This Polycom RealPresence Trio Solution for Skype for Business User Guide contains overview information for the Polycom RealPresence Trio 8800 audio conferencing system and the Polycom RealPresence Trio Visual content
This guide is for users who want to perform basic to intermediate tasks on the Polycom RealPresence Group Series system with Zoom Connector for Polycom . Please read the RealPresence Group Series documentation before you operate the system. The following related documents for RealPresence Group Series systems are available from Polycom
Polycom RealPresence Web Suite Administrator Guide. for information on upgrading and migrating settings from your previous installation. Note: Get the latest product information from Polycom Support. To view the latest Polycom product documentation, visit the Polycom RealPresence Web Suite Support page on Polycom Support.
In Polycom Immersive Telepresence Series suites, the video is delivered using two, three, or four independent Polycom HDX codecs. In Polycom RealPr esence Immersive Studio, RealPresence Immersive Studio Flex, and Polycom RealPresence OTX Studio rooms, the video is delivered using three Polycom RealPresence Group Series codecs.
Polycom, Inc. 4 What’s New for UC Software 5.4.1AA Polycom Unified Communications (UC) Software 5.4.1AA is a release for the Polycom RealPresence Trio solution delivering interoperability with Microsoft Skype for Business Online in addition to Open- SIP call platforms, Polycom RealPresence
