Personal Cloud Storage - B&H Photo
WD My Cloud Mirror Personal Cloud StorageUser Manualii
WD Service and SupportShould you encounter any problem, please give us an opportunity to address it before returning thisproduct. Most technical support questions can be answered through our knowledge base or emailsupport service at http://support.wd.com. If the answer is not available or if you prefer, pleasecontact WD at the best telephone number shown below.Your product includes 30 days of free telephone support during the warranty period. This 30-dayperiod starts on the date of your first telephone contact with WD Technical Support. Email support isfree for the entire warranty period and our extensive knowledge base is available 24/7. To help uskeep you informed of new features and services, remember to register your product online athttp://register.wd.com.Accessing Online SupportVisit our product support website at http://support.wd.com and choose from these topics: Downloads—Download drivers, software, and updates for your WD product.Registration—Register your WD product to get the latest updates and special offers.Warranty & RMA Services—Get warranty, product replacement (RMA), RMA status, and datarecovery information.Knowledge Base—Search by keyword, phrase, or answer ID.Installation—Get online installation help for your WD product or software.WD Community—Share your thoughts and connect with other WD users.Online Learning Center — Start here to get the most out of your personal cloud storagedevice (http://www.wd.com/setup).Contacting WD Technical SupportWhen contacting WD for support have your WD product serial number, system hardware, andsystem software versions available.North AmericaEnglishSpanishAsia Pacific800.ASK.4wd855 556-5117800.832.4778Europe (toll free)* 00800 ASK4WDEU(00800 27549338)EuropeMiddle EastAfrica 31 880062100 31 880062100 31 880062100Indonesia1 800 42 9861800 820 6682 / 65 62430496 800 6008 60081 800 11 9393 (MNTL) / 1 800 200 5789 (Reliance)011 26384700 (Pilot Line) 803 852 20-994-120 / 00531-65-044202 703 6550 800 6008 6008 / 1 800 88 1908/ 65 6243 04961 800 1441 0159 800 6008 6008 / 800 608 6008/ 65 6243 0496 800 6008 6008/ 65 62430496AustraliaChinaHong KongIndia* Toll free number is available in the following countries: Austria, Belgium, Denmark, France, Germany, Ireland,Italy, Netherlands, Norway, Spain, Sweden, Switzerland, United Kingdom.Registering Your WD ProductRegister your WD product to get the latest updates and special offers. You can easily register yourdrive online at http://register.wd.com or by using WD My Cloud Mirror personal cloud storagesoftware.ii
Table of ContentsWD Service and Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iiRegistering Your WD Product . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii1Important User Information . . . . . . . . . . . . . . . . . . . . 1Important Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1Recording Your WD Product Information. . . . . . . . . . . . . . . . . . . . 22Product Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3About the System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3About the Online Learning Center . . . . . . . . . . . . . . . . . . . . . . . . . 4Package Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5Product Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6Pre-installation Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9Handling Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10Physically Connecting the Device . . . . . . . . . . . . . . . . . . . . . . . . 10Getting Started Using Online Setup Software . . . . . . . . . . . . . . . 11Getting Started Without Online Setup Software. . . . . . . . . . . . . . 17Accessing Content . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 204Accessing Your Cloud Remotely . . . . . . . . . . . . . . 22Enabling Cloud Access for the WD My Cloud Mirror Device . . . . 22Configuring Cloud Access for a User . . . . . . . . . . . . . . . . . . . . . 22Mobilizing Your Files with iOS and Android Mobile Apps. . . . . . . 245Managing Users, Groups, and Shares . . . . . . . . . . 39About Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39About Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46About Shares . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 496The Dashboard at a Glance . . . . . . . . . . . . . . . . . . . 55Launching the Dashboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55The Dashboard Home Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57Obtaining Customer Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67Common Tasks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 687Backing Up and Retrieving Files . . . . . . . . . . . . . . . 69About Backups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69WD MY CLOUD MIRROR PERSONAL CLOUD STORAGEUSER MANUALi
Managing a USB Device and USB Backups . . . . . . . . . . . . . . . . 69Remote Backups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72Internal Backups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76Cloud Backups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 788Managing Apps on WD My Cloud Mirror . . . . . . . . 83About Apps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83Managing Apps. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 839Managing Storage on WD My Cloud Mirror . . . . . . 87About Storage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87RAID Storage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87Disk Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9210Playing/Streaming Videos, Photos, & Music 94Media Servers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94Media Storage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96Enabling DLNA and iTunes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96Accessing Your Personal Cloud Using Media Players . . . . . . . . 100Accessing Your Personal Cloud Using iTunes . . . . . . . . . . . . . . 10111Configuring Settings . . . . . . . . . . . . . . . . . . . . . . . 102General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118Utilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118Notifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125Firmware Update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12812Replacing a Drive . . . . . . . . . . . . . . . . . . . . . . . . . 130Identifying a Faulty Hard Drive . . . . . . . . . . . . . . . . . . . . . . . . . . 130Replacing a Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131Rebuilding the Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133Returning a WD Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13313Regulatory and Warranty Information . . . . . . . . . 134Regulatory Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134Warranty Information (All Regions Except Australia/New Zealand)135Warranty Information (Australia/New Zealand only) . . . . . . . . . . 136WD MY CLOUD MIRROR PERSONAL CLOUD STORAGEUSER MANUALii
Appendices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138Appendix A: WD My Cloud Mirror Quick User Guide . . . . . . . . . 138Appendix B: Joomla! Setup Guide . . . . . . . . . . . . . . . . . . . . . 142Appendix C: phpBB Setup Guide. . . . . . . . . . . . . . . . . . . . . . . . 145Appendix D: Supported RAID Modes. . . . . . . . . . . . . . . . . . . . . 150Appendix E: RAID Migrations . . . . . . . . . . . . . . . . . . . . . . . . . . . 150Appendix F: Safe Mode Firmware Update Procedures . . . . . . . 150Appendix G: Technical Specifications . . . . . . . . . . . . . . . . . . . . 151Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153WD MY CLOUD MIRROR PERSONAL CLOUD STORAGEUSER MANUALiii
IMPORTANT USER INFORMATION1Important User InformationImportant Safety InstructionsRecording Your WD Product InformationImportant Safety InstructionsThis device is designed and manufactured to assure personal safety. Improper use canresult in electric shock or fire hazard. The safeguards incorporated into this unit will protectyou if you observe the following procedures for installation, use, and servicing. Follow all warnings and instructions marked on the product.Unplug this product from the wall outlet before cleaning. Do not use liquid cleanersor aerosol cleaners. Use a damp cloth for cleaning.Do not use this product near any liquids.Do not place this product on an unstable surface. The product may fall, causingserious damage to the product.Do not drop the product.Do not block the slots and openings on the top and bottom of the chassis; to ensureproper ventilation and reliable operation of the product and to protect it fromoverheating, these openings must not be blocked or covered. Making sure the driveis standing upright also helps prevent overheating.Operate this product only from the type of power indicated on the marking label. Ifyou are not sure of the type of power available, consult your dealer or local powercompany.Do not allow anything to rest on the power cord. Do not locate this product wherepersons will walk on the cord.If an extension cord is used with this product, make sure that the total ampere ratingof the equipment plugged into the extension cord does not exceed the extensioncord ampere rating. Also, make sure that the total rating of all products plugged intothe wall outlet does not exceed the fuse rating.Never push objects of any kind into this product through the chassis slots as theymay touch dangerous voltage points or short out parts that could result in a fire orelectric shock.Unplug this product from the wall outlet and refer servicing to qualified servicepersonnel under the following conditions:-When the power cord or plug is damaged or frayed.If liquid has been spilled on the product.If the product has been exposed to rain or water.If the product does not operate normally when the operating instructions are followed. Adjust only those controls that are covered by the operating instructionssince improper adjustment may result in damage and require extensive work by aqualified technician to the product to normal condition.- If the product has been dropped or the chassis has been damaged.- If the product exhibits a distinct change in performance, contact WD CustomerSupport at http://support.wd.com.WD MY CLOUD MIRROR PERSONAL CLOUD STORAGEUSER MANUAL1
IMPORTANT USER INFORMATIONRecording Your WD Product InformationRemember to write down the following WD product information, which is used for setup andtechnical support. Your WD product information is found on the label on the back of thedevice.- Serial Number- Model Number- Purchase Date- System and Software NotesWD MY CLOUD MIRROR PERSONAL CLOUD STORAGEUSER MANUAL2
PRODUCT OVERVIEW2Product OverviewAbout the SystemFeaturesAbout the Online Learning CenterPackage ContentsProduct ComponentsRequirementsProduct ComponentsHandling PrecautionsAbout the SystemFinally, a cloud of your own. Save everything in one place with twice the data protection andaccess it anywhere from computers, tablets and smartphones. My Cloud Mirror personal cloud storage works concurrently with multiple operating systems such as MacOS, Win 8, iOS and Android with mobile apps.FeaturesYour media and files on your own personal cloud – Unlike a public cloud, My CloudMirror allows you to keep all your content in one safe place on your home network instead ofa remote server. No mysterious location of your data. No monthly fees. No limits. Justblazing-fast, dual-drive performance for your high-speed digital life.Centralized, dual-drive storage of your family’s media collection – Store and organizeall your family's photos, videos, music, and important documents in one secure place onyour home network.Access from anywhere – Enjoy your photos, videos, music, and more from anywhere onyour PC, Mac , tablet, or smartphone. With WD’s free apps, your personal cloud is alwayswith you.Mirrored data protection - With Mirror Mode (RAID 1) as the default setting, one drive isused to store your data and the other is used for a duplicate copy. Your data is twice as safe,giving you twice the peace of mind.Automatic file backup for all your computers – Easily back up the files from all the PCand Mac computers in your home. PC users, WD SmartWare Pro offers options for how,when, and where you back up your files. Mac users, utilize all the features of Apple TimeMachine backup software to protect your data.Remote backup – Protect your data with remote backup to another My Cloud Mirror,integrated cloud backup or local LAN/WAN backup.Expand your tablet and phone storage – Upload photos and videos directly to yourpersonal cloud from anywhere.Connect to Dropbox and more – Easily transfer files between your personal cloud,Dropbox, and other public cloud accounts using WD's free My Cloud apps.Increase your personal cloud capacity -- Simply attach a compatible USB 3.0 hard drivedirectly to one of the two USB expansion ports on the My Cloud Mirror drive and instantlyexpand your storage capacity.Transfer and stream faster – Gigabit Ethernet and 1.2 GHz processor deliver faster filetransfers and high-speed streaming.WD MY CLOUD MIRROR PERSONAL CLOUD STORAGEUSER MANUAL3
PRODUCT OVERVIEWUnleash your media – Seamlessly stream your videos, photos, and music to yourconnected TVs, media players, gaming consoles, and other DLNA – certified devices. WithMy Cloud Mirror's iTunes server, you can easily stream your music collection to any PC orMac computer with iTunes.Password protection for privacy – Your data is always safe and completely under yourcontrol. Protect your personal cloud from unauthorized access with password protectionavailable for every user.Set up in minutes – Get up and running in minutes with WD’s rich web-based userinterface for seamless web-guided setup. WD's software will auto-detect your drive to makeit easy. Need extra help? Visit wd.com/setup/wdmycloudmirror for help with the installationof My Cloud Mirror and WD's free apps for your computers and mobile devices.About the Online Learning CenterWD’s online Learning Center provides the latest information, instructions, and software tohelp users get the most out of their personal cloud storage. This web-based guide offersstep-by-step help with setting up remote access, backing up data, monitoring device statusand more. It’s an interactive resource to walk users through installing and using theirWD My Cloud Mirror device. The online Learning Center allows you to: Learn about your new personal cloud storage product.Download the latest software for your product.Find in-depth, interactive information on how to explore each of your product’sfeatures.Update your product whenever new features become available.Access an always-available resource online, without a manual or CD.Package Contents WD My Cloud Mirror Personal Cloud Storage deviceEthernet cableAC power adapterQuick Install GuideWD My Cloud Mirror Personal CloudStorage DeviceAC adapter*Ethernet cableWD MY CLOUD MIRROR PERSONAL CLOUD STORAGEUSER MANUALQuick Install Guide4
PRODUCT OVERVIEWFor information on additional accessories for this product, visit:USwww.shopwd.com or www.wdstore.comCanadawww.shopwd.ca or www.wdstore.caEuropewww.shopwd.eu or www.wdstore.euAll othersContact WD Technical Support in your region. For a list ofTechnical Support contacts, visit http://support.wd.com and seeKnowledge Base Answer ID 1048.RequirementsOperating SystemWindows Windows 8.1 or earlierWindows 7Windows Vista Windows XP (32 bit) SP3 or laterMac OS X Mavericks (Mac OS 10.9)Mountain Lion (Mac OS 10.8)Lion (Mac OS 10.7)Snow Leopard (Mac OS 10.6)Note: Compatibility may vary depending on your computer’s hardwareconfiguration and operating system.WD MY CLOUD MIRROR PERSONAL CLOUD STORAGEUSER MANUAL5
PRODUCT OVERVIEWWeb Browsers Internet Explorer 8.0 and later on supported Windows computersSafari 6.0 and later on supported Mac computersFirefox 21 and later on supported Windows and Mac computersGoogle Chrome 27 and later on supported Windows and Mac computersLocal Network Router/switch (Gigabit recommended to maximize performance.)Internet Broadband Internet connection is required for initial setup and software downloads,as well as for remote access and mobile apps.Product ComponentsFront ViewPower LEDDrive LEDsWD MY CLOUD MIRROR PERSONAL CLOUD STORAGEUSER MANUAL6
PRODUCT OVERVIEWBack ViewReset buttonUSB portsEthernet portKensington Security SlotExternal DC InPower portComponentIconDescriptionEthernet portConnects the device to a local network.USB 3.0 portConnects to a USB hard drive for additional storage.Reset button()Restores settings such as the administrator user name and passwordfor the device.Power portConnects the device to an AC adapter and the power outlet.Kensingtonsecurity slotFor device security, the device is equipped with a security slot thatsupports a standard Kensington security cable.Visit http://www.kensington.com/ for more information.WD MY CLOUD MIRROR PERSONAL CLOUD STORAGEUSER MANUAL7
PRODUCT OVERVIEWLEDsFront Panel Power LEDThe following table describes the front panel power LED behavior.StateColorAppearanceState DescriptionPower DownNot litN/ADrive is off.StandbyBluePulsingDrive is in standby mode.Powering UpYellowFlashingDevice is powering on or in the process ofupdating the firmware.Power UpBlueSolidDevice is in a powered up state.Power Up (degraded)RedFlashingDevice is powered up but the storage isdegraded. See Knowledge Base Answer ID87607.Action requiredYellowFlashingA condition, such as a network cablehaving become unplugged, which requiresyou to act.Note: For non-compatible drives, the power LED blinks yellow during power up.Front Panel Hard Drive (HDD) LEDsThe following table describes the front panel hard drive LED behavior.FunctionColorAppearanceFunction DescriptionNo driveNot litN/ADrive is not present.Drive present, noactivityBlueSolidDrive is present but there is no activity.Active driveBlueFlashingDrive is present and showing drive activity.Hard drive errorRedFlashingDrive is present but has a hard drive error orfailure.Hard drive in standbyNot litN/ADrive is inactive.Note: For incompatible drives, the hard drive LEDs blink red rapidly as the unitpowers up.WD MY CLOUD MIRROR PERSONAL CLOUD STORAGEUSER MANUAL8
PRODUCT OVERVIEWBack Panel Ethernet (Network) LEDsThe following table describes the network and activity LEDs:Note: Looking at the Ethernet port, the LED on the top right is the Activity LED,and the one o
personal cloud storage works concurrently with multiple operating systems such as Mac OS, Win 8, iOS and Android with mobile apps. Features Your media and files on your own personal cloud – Unlike a public cloud, My Cloud Mirror allows you to keep all your content in one safe place on your home network instead of a remote server.
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Cost Transparency Storage Storage Average Cost The cost per storage Cost Transparency Storage Storage Average Cost per GB The cost per GB of storage Cost Transparency Storage Storage Devices Count The quantity of storage devices Cost Transparency Storage Storage Tier Designates the level of the storage, such as for a level of service. Apptio .
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You can use free cloud storage to protect yourself from losing data files and to synchronize data files between a server farm and your computers, cell phones, and tablets. 3. 4 4 TOPICS (Cloud) Storage Versus Backup Versus Synchronization Cloud Storage Services In General Apps for Cloud Storage Services .
Configure the object or cloud storage destination . Configure a storage policy to use the new storage destination . Configuring the Storage Destination 1 . A web browser is used to open the StorNext GUI, log in, and proceed to the Configuration Storage Destinations screen . The Object Storage tab is selected to configure object .
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standards) R MF NO DESCRIPTION TYPE SYMBOL 01 42 00 detail indicator, dashed circle, 2.5 mm (3/32") text, typical R 01 42 00 detail indicator, dashed rectangle, 2.5 mm (3/32") text, typical R 01 42 00 detail indicator for small conditions, 45 degree arrow, 2.5 mm (3/32") text, medium line R 01 42 00 dimension line: continuous, thin line with medium line for terminator R 01 42 00 dimension line .
