CallPilot Programming Record - Nortel-service

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Returnto MenuCallPilot Programming RecordBCM 4.0CallPilotDocument Status:StandardDocument Version: 02Part Code: N0027404Date: June 2006

Copyright 2006 Nortel Networks, All Rights ReservedThe information in this document is subject to change without notice. The statements, configurations, technical data, andrecommendations in this document are believed to be accurate and reliable, but are presented without express or impliedwarranty. Users must take full responsibility for their applications of any products specified in this document. Theinformation in this document is proprietary to Nortel Networks.TrademarksNortel, the Nortel logo, and the Globemark are trademarks of Nortel Networks.Microsoft, MS, MS-DOS, Windows, and Windows NT are trademarks of Microsoft Corporation.All other trademarks and registered trademarks are the property of their respective owners.

3ContentsChapter 1Getting started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5About this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5Audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5Using this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5Chapter 2CallPilot programming. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9Customer information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10Pre-installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10Unit address and identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10CallPilot Greetings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11Greeting Tables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12CallPilot line answering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14Class of Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15Park and Page settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16Mailboxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17Voice Group Lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18Caller ID Routing Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19CCR Trees Home Nodes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20CCR Tree programming template . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21Dialing Translation parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22Dialing Translation Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23Auto Attendant settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24CallPilot system settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25Operator and Business Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26Chapter 3CallPilot options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27Digital Networking site table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28AMIS site table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29AMIS Call Blocking periods . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30Network Site Mailboxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31Network AMIS mailboxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32Fax Overflow mailboxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33Fax On Demand mailboxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34Fax Group Lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36CallPilot Programming Record

4ContentsChapter 4CallPilot defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37Class of Service default values . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38CallPilot system defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39Holiday Schedule . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41N0027404

5Chapter 1Getting startedAbout this guideThe CallPilot Programming Record includes: a list of programming tasks for setting up your CallPilot systemtables you can use to record CallPilot programmingtables you can use to record CallPilot Fax and Message Networking programming, if youhave these options installed. To record Contact Center programming, refer to the ContactCenter Set Up and Operation Guidesystem defaults for CallPilot 100/150, Business Communications Manager and BCM50.Use this guide to record how you program your Business Communications Manager or CallPilot100/150 system. You can also use this guide as a reference when you make changes to CallPilotprogramming.Note: Make copies of the pages in this guide as required.AudienceThis guide is for CallPilot system administrators.Using this guideUse the tables in this guide to assist you with CallPilot programming. To use the programmingrecord tables:1Determine which options apply to your system.2Refer to the task and page number shown in the table below.3Decide whether you want to change or keep a default setting. The defaults are shown in bold.4If you change the default, write information in the space provided, or circle an option.The following table lists which programming record table to use for each programming task.For these programming tasksRefer toRecord Greetings“CallPilot Greetings” on page 11CallPilot Programming Record

6Chapter 1 Getting startedSet up the Greeting Tables: record custom Auto Attendant Menu prompt or usedefault assign Greetings assign Greeting Table features assign business hours for each day of the week“Greeting Tables” on page 12Assign lines answered by CallPilot“CallPilot line answering” on page 14Enter custom Class of Service values“Class of Service” on page 15Record mailbox values“Mailboxes” on page 17Create Group Lists“Voice Group Lists” on page 18Create a Caller ID Routing Table“Caller ID Routing Table” on page 19Design CCR Tree nodes“CCR Trees Home Nodes” on page 20Create CCR Trees“CCR Trees Home Nodes” on page 20Set Dialing Translation parameters“Dialing Translation parameters” on page 22Record Dialing Translation Table entries“Dialing Translation Table” on page 23Assign return to Auto Attendant setting“Auto Attendant settings” on page 24Assign CallPilot system settings“CallPilot system settings” on page 25Assign Operator settings and Business Status“Operator and Business Status” on page 26For these CallPilot Message Networking tasksRefer toCreate Digital Networking sites“Digital Networking site table” on page 28Create AMIS sites“AMIS site table” on page 29Set up AMIS Call Blocking periods“AMIS Call Blocking periods” on page 30Create Network Site mailboxes“Network Site Mailboxes” on page 31Create Network AMIS mailboxes“Network AMIS mailboxes” on page 32For these CallPilot Fax tasksRefer toCreate Fax Overflow mailboxes“Fax Overflow mailboxes” on page 33Create Fax On Demand mailboxes“Fax On Demand mailboxes” on page 34Create Fax Group Lists“Fax Group Lists” on page 36N0027404

Chapter 1 Getting startedFor these CallPilot defaultsrefer toClass of Service“Class of Service default values” on page 38CallPilot system properties“System properties” on page 39“Feature codes” on page 39“Line answering” on page 40“Greeting Tables” on page 40“Auto Attendant” on page 40“Operator and Business Status” on page 40“Holiday Schedule” on page 417CallPilot Programming Record

8Chapter 1 Getting startedN0027404

9Chapter 2CallPilot programmingThis section contains the following tables: "Customer information" on page 10"Pre-installation" on page 10"Unit address and identification" on page 10"CallPilot Greetings" on page 11"Greeting Tables" on page 12"CallPilot line answering" on page 14"Class of Service" on page 15"Park and Page settings" on page 16"Mailboxes" on page 17"Voice Group Lists" on page 18"Caller ID Routing Table" on page 19"CCR Trees Home Nodes" on page 20"CCR Tree programming template" on page 21"Dialing Translation parameters" on page 22"Dialing Translation Table" on page 23"Auto Attendant settings" on page 24"CallPilot system settings" on page 25"Operator and Business Status" on page 26CallPilot Programming Record

10Chapter 2 CallPilot programmingCustomer informationCustomer/Company:Installation date:Address:Notes:Telephone:System Administrator:Pre-installationNumber of mailboxes to be installedNumber of external lines to be answeredUnit address and identificationIP AddressSubnet MaskPrimary DNSSecondary DNSDefault GatewayNote: This table applies to CallPilot 100/150 only.N0027404

Chapter 2 CallPilot programming11CallPilot GreetingsGreeting numberCaption: AM GreetingRecorded Greeting: Good morning. Thank you for calling Shelbourne Consulting.CallPilot Programming Record

12Chapter 2 CallPilot programmingGreeting TablesGreeting Tablenumber:1 to 99MorningAfternoonEveningNon-businessEnabled / DisabledEnabled / DisabledEnabled / DisabledEnabled / DisabledGreeting UsedCCR TreeDN DialingBusiness hoursMonday:am pm:am pm:am pm:am pmTuesday:am pm:am pm:am pm:am pmWednesday:am pm:am pm:am pm:am pmThursday:am pm:am pm:am pm:am pmFriday:am pm:am pm:am pm:am pmSaturday:am pm:am pm:am pm:am pmSunday:am pm:am pm:am pm:am pmNote: Enter times in hh:mm format. Circle a.m. or p.m. if you use a 12-hr clock.N0027404

Chapter 2 CallPilot programmingCustom Auto AttendantMenu13Enabled Y / NPrimary Language promptAlternate Language promptTable optionsTarget Attendant extensionLanguage preferencePrimaryAlternateMenu Repeat KeyNote: For more information about CCR programming, refer to “CCR Trees Home Nodes” on page 20 and “CCR TreesHome Nodes” on page 20.CallPilot Programming Record

14Chapter 2 CallPilot programmingCallPilot line answeringLine numberN0027404Telephone number(reference only)Answered by NYNYNYNYNYNNumber of rings(0 to 12)Greeting Tablenumber (1 to 99)

Chapter 2 CallPilot programming15Class of ServiceYou can edit Class of Service values if you use CallPilot Manager. Use this table to record Class ofService values. For the default Class of Service values, refer to “Class of Service default values”on page 38.Class of Service12345678910111213141516NameMax Mailbox Message Time (inminutes)Max Message Length (in minutes)Message Retention Period (in days)Max Greeting Length (in minutes)Enable Off-premise MessageNotificationRetry Intervals (in minutes)Max Number of AttemptsEnable Outbound TransferMax Incorrect Password AttemptsPassword Expiry (in days)Enable Networking*Enable Personal Target AttendantEnable Call RecordPrompt LanguageUser Interface StyleClass of ServiceNameMax Mailbox Message Time (inminutes)Max Message Length (in minutes)Message Retention Period (in days)Max Greeting Length (in minutes)Enable Off-premise MessageNotificationRetry Intervals (in minutes)Max Number of AttemptsEnable Outbound TransferMax Incorrect Password AttemptsCallPilot Programming Record

16Chapter 2 CallPilot programming1Class of Service234Password Expiry (in days)Enable Networking*Enable Personal Target AttendantEnable Call RecordPrompt LanguageUser Interface StylePark and Page settingsPage TypeNoneInternal ZonePage ZoneAll2Page Retries0Retry IntervalRange: 5-300 seconds. Default: 15 secondsN002740411233445Overhead Paging65Both5678

Ext#Class Nameof(1 -16Service letters)* (1 to16)InformationSubscriberGuestNetwork AMIS**Network Site**Fax On Demand**Fax Overflow**TypeCallPilot Programming RecordSubscriber mailboxes only.** If this CallPilot option is enabled on your system.* For more information see page 15 and page 38.Mailbox#MailboxesAltExt 1#†AltExt 2#†Y NFO FV Y NY NY NFO FV Y NFO FV Y NY NFO FV Y NY NY NFO FV Y NFO FV Y NY NFO FV Y NY NY NFO FV Y NFO FV Y NY NFO FV Y NY NY NFO FV Y NFO FV Y NY NFO FV Y NY NY NFO FV Y NFO FV Y NY NFO FV Y NY NY NFO FV Y NFO FV Y NY NY NFO FVY NY NY NY NY NY NY NY NY NY NY NY NY NY NY NY NY NY NY NY NY NY NY NY NY NY NY NY NY NL P R NoneL P R NoneL P R NoneL P R NoneL P R NoneL P R NoneL P R NoneL P R NoneL P R NoneL P R NoneL P R NoneL P R NoneL P R NoneL P R NoneL P R NoneL P R NoneL P R NoneL P R NoneL P R NoneCallOutdial RouteScreeningL lineR routeP poolNone defaultY NY NY NY NY NY NY NY NY NAutoMessageExpressFax Only InLoginCompany WaitingMessaging EnabledLine #†FO Fax Directory NotificationOnlyFV Faxand VoiceChapter 2 CallPilot programming17

18Chapter 2 CallPilot programmingVoice Group ListsUse this table to record voice Group Lists. You can create fax Group Lists if you have the Faxoption enabled. To record fax Group Lists use the table “Fax Group Lists” on page 36.Group List number* (901 to 999)Spoken nameDisplay name (maximum 16 letters)Group List membersName*Mailbox numberThe Group List leading digit can be changed from the default of 9. This can be done during initialization orby the System Administrator.N0027404

Chapter 2 CallPilot programming19Caller ID Routing TableTelephone numberTransfer To:Greeting TableExtensionMailboxCCRCCR TreePathTelephone numberDestination typeGreeting TableExtensionMailboxCCRCCR TreePathTelephone numberDestination typeGreeting TableExtensionMailboxCCRCCR TreePathTelephone numberDestination typeGreeting TableExtensionMailboxCCRCCR TreePathTelephone numberDestination typeGreeting TableExtensionMailboxCCRCCR TreePathCallPilot Programming Record

20Chapter 2 CallPilot programmingCCR Trees Home NodesCCR Tree number1 to 99Home node typePrimary messageEnabled:YNMenuInformationAlternate messageMailboxMailbox #TransferInternalExtension #ExternalLine, pool, route, or intercom #Telephone #Destination applies to Mailbox and Information nodesPreviousDisconnectN0027404Home

Node typeNode typeNode typeNode typePathPathPathNode typeNode typePathPathPathCCR TreeHomeNode typePathNode typePathNode typePathUse this template to design CCR Trees. Each box represents a node on the CCR Tree. To use this template: In the boxes, record the Path number, node type and Greeting. Node can be Menus, Information, Mailbox or Transfer. For Menu and Information nodes, record a description in the box. Draw lines between the boxes to form the Paths.CCR Tree programming templateChapter 2 CallPilot programming21CallPilot Programming Record

22Chapter 2 CallPilot programmingDialing Translation parametersLong Distance Access CodeArea CodeAccess CodeReply TranslationN0027404YN

Chapter 2 CallPilot programming23Dialing Translation TableFor each Dialing Translation Table entry, enter an Input value and an Output value.The Input value can be a maximum of 14 digits. The Output value can be a maximum of 15 digits.Note: CallPilot sorts the entries in ascending numerical order.Longer, more specific entries appear before shorter, more generic entries.Input valueOutput valueCallPilot Programming Record

24Chapter 2 CallPilot programmingAuto Attendant settingsReturn to Auto AttendantYNUse Customized DigitsYNTouchtone GateNoneN0027404StandardCustom

Chapter 2 CallPilot programming25CallPilot system settingsMax Outcalling ChannelsEnable VoicemailYNEnable Group ListYNEnable Trivial Password CheckingYNGroup List Leading Digit12Enable External InitializationYNMake Directory AvailableYNEnable General Delivery MailboxYNMinimum Message Length3000 seconds (default)Enable Redirect DNYNEnable Network TransfersYNEnable BilingualYNCanadian PronunciationYNDirectory Search ByFirst namePrimary UI StyleNorstar Voicemail CallPilotCallPilot User InterfaceYNYN3456789Primary LanguageAlternate LanguageLast nameBothName PrefixSpecial PrefixCountry (CallPilot 100/150 only)Time Zone (CallPilot 100/150 only)Daylight Savings Time (CallPilot100/150 only)CallPilot Programming Record

26Chapter 2 CallPilot programmingOperator and Business Status 982 Password OPERATOR(67372867)Answer linesYNAttendant AvailableYNReceptionist or Operator extensionN0027404

27Chapter 3CallPilot optionsThis section contains the following tables: "Digital Networking site table" on page 28"AMIS site table" on page 29"AMIS Call Blocking periods" on page 30"Network Site Mailboxes" on page 31"Network AMIS mailboxes" on page 32"Fax Overflow mailboxes" on page 33"Fax On Demand mailboxes" on page 34"Fax Group Lists" on page 36CallPilot Programming Record

28Chapter 3 CallPilot optionsDigital Networking site tableUse this table to record the properties for the Digital Networking sites you create.Site nameSite prefixHost name (FQDN)Mailbox prefixSite name recordedYNYNYNYNYNSite nameSite prefixHost name (FQDN)Mailbox prefixSite name recordedSite nameSite prefixHost name (FQDN)Mailbox prefixSite name recordedSite nameSite prefixHost name (FQDN)Mailbox prefixSite name recordedSite nameSite prefixHost name (FQDN)Mailbox prefixSite name recordedN0027404

Chapter 3 CallPilot options29AMIS site tableUse this table to record the properties for the AMIS sites you create.Site nameSite prefixSite name recordedYNDestination site phone numberOutdial routeLine numberPool numberRoute codeSite nameSite prefixSite name recordedYNDestination site phone numberOutdial routeLine numberPool numberRoute codeSite nameSite prefixSite name recordedYNDestination site phone numberOutdial routeLine numberPool numberRoute codeSite nameSite prefixSite name recordedYNDestination site phone numberOutdial routeLine numberPool numberRoute codeCallPilot Programming Record

30Chapter 3 CallPilot optionsAMIS Call Blocking periodsUse this table to record your AMIS Call Blocking 404Call Blocking time fromCall Blocking time to

Chapter 3 CallPilot options31Network Site MailboxesUse this table to record the details of the Network Site Mailboxes you create.Network Site Mailbox numberNetwork Site Mailbox nameInclude in DirectoryYNMailbox Name recordedYNDestination Site PrefixDestination Remote Mailbox numberNetwork Site Mailbox numberNetwork Site Mailbox nameInclude in DirectoryYNMailbox Name recordedYNInclude in DirectoryYNMailbox Name recordedYNDestination Site PrefixDestination Remote Mailbox numberNetwork Site Mailbox numberNetwork Site Mailbox nameDestination Site PrefixDestination Remote Mailbox numberNetwork Site Mailbox numberNetwork Site Mailbox nameInclude in DirectoryYNMailbox Name recordedYNDestination Site PrefixDestination Remote Mailbox numberCallPilot Programming Record

32Chapter 3 CallPilot optionsNetwork AMIS mailboxesUse this table to record the details of the Network AMIS mailboxes you create.Network AMIS mailbox numberNetwork AMIS mailbox nameInclude in DirectoryYNMailbox name recordedYNOutdialLine numberPool numberRoute codeDestination site phone numberNetwork AMIS mailbox numberNetwork AMIS mailbox nameInclude in DirectoryYNMailbox name recordedYNOutdialLine numberPool numberRoute codeDestination site phone numberNetwork AMIS mailbox numberNetwork AMIS mailbox nameInclude in DirectoryYNMailbox name recordedYNOutdialLine numberPool numberRoute codeDestination site phone numberN0027404

Chapter 3 CallPilot options33Fax Overflow mailboxesMailbox numberFax machine extension numberMailbox nameSpoken nameFax retries (1-99)Fax interval (1-60 min)Mailbox numberFax machine extension numberMailbox nameSpoken nameFax retries (1-99)Fax interval (1-60 min)Mailbox numberFax machine extension numberMailbox nameSpoken nameFax retries (1-99)Fax interval (1-60 min)Mailbox numberFax machine extension numberMailbox nameSpoken nameFax retries (1-99)Fax interval (1-60 min)Mailbox numberFax machine extension numberMailbox nameSpoken nameFax retries (1-99)Fax interval (1-60 min)CallPilot Programming Record

34Chapter 3 CallPilot optionsFax On Demand mailboxesMailbox numberMailbox nameClass of ServiceDisplay in DirectoryYNSpoken nameOutdial typeLine numberPool numberRoute codeFax retriesFax intervalDelivery methodOne-callMaximum number of faxes*1Two-call23456785678Mailbox numberMailbox nameClass of ServiceDisplay in DirectoryYNSpoken nameOutdial typeLine numberPool numberRoute codeFax retriesFax intervalDelivery methodOne-callMaximum number of faxes*1Two-call2Mailbox numberMailbox nameClass of ServiceDisplay in DirectoryYNSpoken nameOutdial typeFax retriesFax intervalN0027404Line numberPool numberRoute code34

Chapter 3 CallPilot optionsDelivery methodOne-callMaximum number of faxes*135Two-call2345678* A caller can request a maximum of 8 faxes. A mailbox can store as many faxes as space permits.CallPilot Programming Record

36Chapter 3 CallPilot optionsFax Group ListsGroup List number*(901 to 999)Spoken nameDisplay name (1 - 16characters)Group List membersNameFax machine telephone number (1 - 30 digits)Route*The Group List leading digit can be changed from the default of 9. This can be done during initialization or by the SystemAdministrator.N0027404

37Chapter 4CallPilot defaultsThis section contains the following tables: "Class of Service default values" on page 38"CallPilot system defaults" on page 39"Holiday Schedule" on page 41CallPilot Programming Record

38Chapter 4 CallPilot defaultsClass of Service default valuesClass of Service12345678Maximum Mailbox Message Time (inminutes)15151515552020Maximum Message Length (in minutes)33773322Message Retention Period (in days)303000771515Maximum Greeting Length (in minutes)1111111010Enable Off-premise Message NotificationYYYYNNYYRetry Intervals (in minutes)55101015153030Maximum Number of Attempts33557799Enable Outbound TransferYYYYNNYYMaximum Incorrect Password Attempts99996644Password expiry (in days)9090909060603030Enable Networking*YYYYNNYYEnable Personal Target AttendantYYYYNNYYEnable Call RecordNNNNNNNNPrompt languagePAPAPAPAUser Interface StyleThe interface selected from the Installation Wizard as the primaryinterface.Class of Service910111213141516Maximum Mailbox Message Time (inminutes)10103030120120120120Maximum Message Length (in minutes)3377101022365365606090904545Maximum Greeting Length (in minutes)11223355Enable Off-premise Message NotificationYYNNYYYYRetry Intervals (in minutes)55101015153030Maximum Number of Attempts33557799Enable Outbound TransferYYNNYYYYMaximum Incorrect Password Attempts99996644Password expiry (in days)9090909060603030Enable Networking*YYNNYYYYEnable Personal Target AttendantYYNNYYYYEnable Call RecordNNNNNNNNPrompt languagePAPAPAPAMessage Retention Period (in days)User Interface StyleThe interface selected from the Installation Wizard as the primaryinterface.* If the Message Networking option is installed. 0 indefinite; never expire, P Primary Language, A Alternate LanguageN0027404

Chapter 4 CallPilot defaults39CallPilot system defaultsSystem propertiesMaximum number of outcalling channels1VoicemailEnabledGroup ListsEnabledEnable Trivial Password CheckingNot enabledGroup List leading digit9External initializationNot enabledCompany DirectoryEnabledGeneral Delivery MailboxEnabledRedirect DNNot enabledEnable Network TransfersNot enabledBilingual operationPrimary languageAlternate languageNot enabledAs Selected in Quick Install WizardNo defaultCanadian PronunciationNot enabledSearch Company Directory ByLast nameCallPilot User InterfaceEnabledName Prefix11Special Prefix19Primary UIAs Selected in Quick Install WizardCountry (CallPilot 100/150 only)Depends on locationTime zone (CallPilot 100/150 only)100/150Daylight Savings Time (CallPilot 100/150 only)Not enabledFeature codesLeave Message 980Open Mailbox 981Operator Status 982System Programming 983Call forward to CallPilot 984CallPilot extension 985Transfer 986Interrupt 987CallPilot Programming Record

40Chapter 4 CallPilot defaultsCall Record 989Line answeringTable / Skillset Number1Answer ModeNoneGreeting Table number1Number of rings0Greeting TablesCustom Auto Attendant Menu PromptEnabled DisabledMorning Greeting1Afternoon Greeting2Evening Greeting3Non-business Greeting4Language PreferencePRIAttendant extensionNo defaultCCR TreeNoneBusiness Hour start timesMorning 12:00 am (midnight)Afternoon 12:00 pm (noon)Evening 6:00 pmNon-business 6:00 pmAuto AttendantReturn to Auto AttendantDisabledTouchtone GateNoneUse Customized DigitsDisabledOperator and Business StatusReceptionist or Operator availableNBusiness openYAnswer linesYReceptionist or Operator extensionNo defaultN0027404

Chapter 4 CallPilot defaults41Holiday ScheduleHoliday Name (maximum of 63 characters)DateRepeating or NonRepeatingR RepeatingNR Non RepeatingCallPilot Programming Record

42Chapter 4 CallPilot defaultsN0027404

system defaults for CallPilot 100/150, Bu siness Communications Manager and BCM50. Use this guide to record how you program your Business Communications Manager or CallPilot 100/150 system. You can also use this guide as a reference when you make changes to CallPilot programming. Audience This guide

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