Maintenance And Service Guide - HP Home Page

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Maintenance and Service GuideSUMMARYThis guide provides information about spare parts, removal and replacement of parts, security, backing up, and more.

Copyright 2020 HP Development Company,L.P.AMD, Athlon, Ryzen, Radeon, and Radeon Vegaare trademarks of Advanced Micro Devices, Inc.Bluetooth is a trademark owned by itsproprietor and used by HP Inc. under license.Intel is a trademark of Intel Corporation or itssubsidiaries in the U.S. and/or other countries.SDHC, SDXC, and microSD are trademarks orregistered trademarks of SD-3C LLC. Microsoftand Windows are either registered trademarksor trademarks of Microsoft Corporation in theUnited States and/or other countries. Miracastis a registered trademark of Wi-Fi Alliance.The information contained herein is subject tochange without notice. The only warranties forHP products and services are set forth in theexpress warranty statements accompanyingsuch products and services. Nothing hereinshould be construed as constituting anadditional warranty. HP shall not be liable fortechnical or editorial errors or omissionscontained herein.First Edition: May 2020Document Part Number: L97707-001Product noticeSoftware termsThis guide describes features that are commonto most models. Some features may not beavailable on your computer.By installing, copying, downloading, orotherwise using any software productpreinstalled on this computer, you agree to bebound by the terms of the HP End User LicenseAgreement (EULA). If you do not accept theselicense terms, your sole remedy is to return theentire unused product (hardware and software)within 14 days for a full refund subject to therefund policy of your seller.Not all features are available in all editions orversions of Windows. Systems may requireupgraded and/or separately purchasedhardware, drivers, software or BIOS update totake full advantage of Windows functionality.Windows 10 is automatically updated, which isalways enabled. ISP fees may apply andadditional requirements may apply over timefor updates. Go to http://www.microsoft.comfor details.To access the latest user guides, go tohttp://www.hp.com/support, and follow theinstructions to find your product. Then selectUser Guides.For any further information or to request a fullrefund of the price of the computer, pleasecontact your seller.

Safety warning noticeReduce the possibility of heat-related injuries or of overheating the computer by following the practicesdescribed.WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not placethe computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flatsurface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such aspillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to come into contact with theskin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adaptercomply with the user-accessible surface temperature limits defined by applicable safety standards.iii

ivSafety warning notice

Table of contents1 Product description . 12 Components . 5Right side . 5Left side . 6Display . 7Low blue light mode (select products only) . 7Keyboard area . 8Touchpad components . 8Lights . 9Button, vent, speakers, and fingerprint reader . 10Special keys . 12Bottom . 13Labels . 133 Illustrated parts catalog . 15Computer major components . 15Display assembly subcomponents . 18Cables . 19Miscellaneous parts . 204 Removal and replacement procedures preliminary requirements . 23Tools required . 23Service considerations . 23Plastic parts . 23Cables and connectors . 23Drive handling . 23Workstation guidelines . 24Electrostatic discharge information . 24Generating static electricity . 25Preventing electrostatic damage to equipment . 25Personal grounding methods and equipment . 26Grounding the work area . 26Recommended materials and equipment . 26Packaging and transporting guidelines . 27v

5 Removal and replacement procedures for authorized service provider parts . 29Component replacement procedures . 29Preparation for disassembly . 29Bottom cover . 29Battery . 31Memory modules . 33WLAN module . 34Solid-state drive . 36Power button/card reader board . 37Touchpad . 37Fingerprint reader board (select products only) . 38Fan . 39Heat sink . 40System board . 42Speakers . 44Display assembly . 46Power connector cable . 55Keyboard with top cover . 566 Using Setup Utility (BIOS) . 59Starting Setup Utility (BIOS) . 59Updating Setup Utility (BIOS) . 59Determining the BIOS version . 59Preparing for a BIOS update . 60Downloading a BIOS update . 60Installing a BIOS update . 607 Backing up, restoring, and recovering . 63Backing up information and creating recovery media . 63Using Windows tools . 63Using the HP Cloud Recovery Download Tool to create recovery media (select products only) . 63Restoring and recovery . 64Restoring, resetting, and refreshing using Windows tools . 64Recovering using HP Recovery media . 64Changing the computer boot order . 64Using HP Sure Recover (select products only) . 658 Using HP PC Hardware Diagnostics . 67Using HP PC Hardware Diagnostics Windows (select products only) . 67Using an HP PC Hardware Diagnostics Windows hardware failure ID code . 67vi

Accessing HP PC Hardware Diagnostics Windows . 67Accessing HP PC Hardware Diagnostics Windows from HP Help and Support . 67Accessing HP PC Hardware Diagnostics Windows from Support Assistant . 68Downloading HP PC Hardware Diagnostics Windows . 68Downloading the latest HP PC Hardware Diagnostics Windows version from HP . 68Downloading the HP PC Hardware Diagnostics Windows from the Microsoft Store . 68Downloading HP Hardware Diagnostics Windows by product name or number(select products only) . 68Installing HP PC Hardware Diagnostics Windows . 69Using HP PC Hardware Diagnostics UEFI . 69Using an HP PC Hardware Diagnostics UEFI hardware failure ID code . 69Starting HP PC Hardware Diagnostics UEFI . 69Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive . 70Downloading the latest HP PC Hardware Diagnostics UEFI version . 70Downloading HP PC Hardware Diagnostics UEFI by product name or number(select products only) . 70Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) . 70Downloading Remote HP PC Hardware Diagnostics UEFI . 71Downloading the latest Remote HP PC Hardware Diagnostics UEFI version . 71Downloading Remote HP PC Hardware Diagnostics UEFI by product name ornumber . 71Customizing Remote HP PC Hardware Diagnostics UEFI settings . 719 Specifications . 73Computer specifications . 7335.6 cm (14.0 in) display specifications . 74Solid-state drive specifications . s.LightsIdentify the lights on the computer.Keyboard area9

Table 2-5 Lights and their descriptionsComponentDescription(1)Caps lock lightOn: Caps lock is on, which switches the key input to all capitalletters.(2)Mute light On: Computer sound is off. Off: Computer sound is on.Button, vent, speakers, and fingerprint readerIdentify the computer button, vent, speakers, and fingerprint reader.10Chapter 2 Components

Table 2-6 Button, vent, speakers, and fingerprint reader and their descriptionsDescriptionComponent(1)Power button When the computer is off, press the button briefly to turnon the computer. When the computer is on, press the button briefly toinitiate Sleep. When the computer is in the Sleep state, press thebutton briefly to exit Sleep (select products only). When the computer is in Hibernation, press the buttonbriefly to exit Hibernation.IMPORTANT: Pressing and holding down the power buttonresults in the loss of unsaved information.If the computer has stopped responding and shutdownprocedures are ineffective, press and hold the power buttondown for at least 10 seconds to turn off the computer.To learn more about your power settings, see your poweroptions: Right-click the Power icon, and then select PowerOptions.(2)Speakers (2)Produce sound(3)VentEnables airflow to cool internal components.Keyboard area11

Table 2-6 Button, vent, speakers, and fingerprint reader and their descriptions (continued)DescriptionComponentNOTE: The computer fan star

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