HP 14 Laptop PC - GfK Etilize
HP 14 Laptop PCMaintenance and Service Guide
Copyright 2018 HP Development Company,L.P.AMD is a trademark of Advanced Micro Devices,Inc. Bluetooth is a trademark owned by itsproprietor and used by HP Inc. under license.Intel is a trademark of Intel Corporation in theU.S. and other countries. Microsoft andWindows are trademarks of the Microsoftgroup of companies.The information contained herein is subject tochange without notice. The only warranties forHP products and services are set forth in theexpress warranty statements accompanyingsuch products and services. Nothing hereinshould be construed as constituting anadditional warranty. HP shall not be liable fortechnical or editorial errors or omissionscontained herein.First Edition: April 2018Document Part Number: L19037-001Product noticeSoftware termsThis user guide describes features that arecommon to most models. Some features maynot be available on your computer.By installing, copying, downloading, orotherwise using any software productpreinstalled on this computer, you agree to bebound by the terms of the HP End User LicenseAgreement (EULA). If you do not accept theselicense terms, your sole remedy is to return theentire unused product (hardware and software)within 14 days for a full refund subject to therefund policy of your seller.Not all features are available in all editions ofWindows. This computer may require upgradedand/or separately purchased hardware, driversand/or software to take full advantage ofWindows functionality. Go tohttp://www.microsoft.com for details.For any further information or to request a fullrefund of the price of the computer, pleasecontact your seller.
Safety warning noticeWARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place thedevice directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do notallow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs orclothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such aspillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessiblesurface temperature limits defined by the International Standard for Safety of Information TechnologyEquipment (IEC 60950-1).iii
ivSafety warning notice
Table of contents1 Product description . 12 Getting to know your computer . 6Right side . 6Left side . 7Display . 8Keyboard area . 9TouchPad . 9Lights . 10Button and speakers . 11Special keys . 12Action keys . 13Bottom . 14Labels . 153 Illustrated parts catalog . 16Computer major components . 16Cables . 19Display assembly subcomponents . 20Mass storage devices . 22Miscellaneous parts . 234 Removal and replacement procedures preliminary requirements . 24Tools required . 24Service considerations . 24Plastic parts . 24Cables and connectors . 25Drive handling . 25Grounding guidelines . 26Electrostatic discharge damage . 26Packaging and transporting guidelines . 27Workstation guidelines . 27Equipment guidelines . 285 Removal and replacement procedures for Authorized Service Provider parts . 29Component replacement procedures . 29v
Bottom cover . 30Battery . 32Memory . 34Hard drive . 36Solid-state drive . 38WLAN module . 39System board hook . 40Speakers . 41TouchPad button board . 42Fan . 43Heat sink assembly . 44TouchPad module . 48System board . 49Power connector cable (DC-in) . 52USB/card reader/power button board . 53Display assembly . 54Top cover with keyboard . 636 Using Setup Utility (BIOS) . 64Starting Setup Utility (BIOS) . 64Updating Setup Utility (BIOS) . 64Determining the BIOS version . 64Downloading a BIOS update . 657 Using HP PC Hardware Diagnostics . 66Using HP PC Hardware Diagnostics Windows . 66Downloading HP PC Hardware Diagnostics Windows . 66Downloading the latest HP PC Hardware Diagnostics Windows version . 67Downloading HP Hardware Diagnostics Windows by product name or number(select products only) . 67Installing HP PC Hardware Diagnostics Windows . 67Using HP PC Hardware Diagnostics UEFI . 67Starting HP PC Hardware Diagnostics UEFI . 68Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive . 68Downloading the latest HP PC Hardware Diagnostics UEFI version . 68Downloading HP PC Hardware Diagnostics UEFI by product name or number(select products only) . 68Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) . 69Downloading Remote HP PC Hardware Diagnostics UEFI . 69Downloading the latest Remote HP PC Hardware Diagnostics UEFI version . 69vi
Downloading Remote HP PC Hardware Diagnostics UEFI by product name ornumber . 69Customizing Remote HP PC Hardware Diagnostics UEFI settings . 698 Backing up, restoring, and recovering . 71Creating recovery media and backups . 71Creating HP Recovery media (select products only) . 71Using Windows tools . 72Restore and recovery . 73Recovering using HP Recovery Manager . 73What you need to know before you get started . 73Using the HP Recovery partition (select products only) . 74Using HP Recovery media to recover . 74Changing the computer boot order . 75Removing the HP Recovery partition (select products only) . 769 Specifications . 77Computer specifications . 7735.6-cm (14.0-in) display specifications . 78M.2 SATA solid-state drive specifications . 78M.2 PCIe solid-state drive specifications . 79Hard drive specifications . 8010 Power cord set requirements . 81Requirements for all countries . 81Requirements for specific countries and regions . 8111 Recycling . 83Index . 84vii
viii
1Product descriptionCategoryDescriptionProduct NameHP 14 Laptop MD Dual-Core A9-Series Processor:A9-9425 (3.1 GHz, turbo up to 3.7 GHz), 2133 MHz/1-MB L2 cache, dual core, 15 WAMD Dual-Core A6-Series Processor:A6-9225 (2.6 GHz, turbo up to 3.0 GHz), 2133 MHz/1-MB L2 cache, dual core, 15 WAMD Dual-Core A4-Series Processor:A4-9125 (2.3 GHz, turbo up to 2.6 GHz), 2133 MHz/1-MB L2 cache, dual core, 15 WAMD Quad-Core E2-Series Processor:E2-9000e (1.5 GHz, turbo up to 2.0 GHz), 1866 MHz/1-MB L2 cache, dual core, 6 WAMD Quad-Core R5-Series Accelerated Processor:Ryzen 5-2500U (2.0 GHz, turbo up to 3.6 GHz), 6-MB L2 L3 cache, 2400 MHz, quad core, 15 WAMD Dual-Core R3-Series Accelerated Processor:Ryzen 3-2200U (2.5 GHz, turbo up to 3.4 GHz), 1-MB L2 cache, DDR4-2400 MHz, dual core, 15 WGraphicsSupports HD decode, DX12, HDMI, PX7Internal graphics:AMD Radeon Vega 8 Mobile Graphics (Ryzen 5 processor)AMD Radeon Vega 3 Mobile Graphics (Ryzen 3 processor)AMD Radeon R5 Graphics (A9 processor)AMD Radeon R4 Graphics (A6 processor)AMD Radeon R3 Graphics (A4 processor)AMD Radeon R2 Graphics (E2 processor)Switchable discrete graphics:AMD Radeon 520 with up to 2 GB of dedicated video memory (R3 and A9 processors)Panel35.6-cm (14.0-in), WLED, slim, 220 nits, eDP, non-touch:High definition (HD)(1366 768), anti glare, SVAHD (1366 768), BrightView, SVA1
CategoryDescriptionFull high-definition (FHD)(1920 1080), anti glare, UWVA, narrow bezelFHD (1920 1080), BrightView, UWVA, narrow bezelMemoryTwo memory module slots (Ryzen, A9 processors)Memory is non-customer accessible/non-upgradeableDDR4-2400 dual channel support (Ryzen processors)DDR4-1866 dual channel support (A9 processors)Supports up to 16 GB of system RAM in the following configurations: 16384 MB (8192 MB 2) 12288 MB (8192 MB 1 4096 MB 1) 8192 MB (8192 MB 1 or 4096 MB 2) 4096 MB (4096 MB 1)One memory module slot (E2/A4/A6 processors)Memory is non-customer accessible/non-upgradeableDDR4-1866 Dual Channel SupportSupports up to 8 GB of system RAM in the following configurations:Primary storage 8192 MB (8192 MB 1) 4096 MB (4096 MB 1)Single hard drive configurations, 6.35 cm (2.5-in), 7.0/7.2 mm, SATA hard drives:1 TB, 5400 rpm, 7.0 mm500 GB, 5400 rpm, 7.0 mmM.2, SATA-3, solid-state drives:256 GB, TLC128 GB, TLCPCIe, NVMe, M.2 solid-state drives:256 GBDual storage configurations:256 GB PCIe solid-state drive 1 TB, 5400 rpm hard drive128 GB SATA, TLC solid-state drive 1 TB, 5400 rpm hard driveeMMC configurations: (E2 processors, UMA graphics)64 GB32 GBCameraHP TrueVision HD Camera - indicator LED, USB2.0, HD BSI sensor, f2.0, WDR720p by 30 frames per secondSingle digital microphone2Chapter 1 Product description
CategoryDescriptionHP Camera - VGA camera, indicator LED, USB 2.0, f2.4640 480 by 30 frames per secondSingle digital microphoneAudioAudio Application Name: HP Audio ControlDual speakersEthernetEthernet Integrated 10/100/1000 NICWireless networkingCompatible with Miracast-certified devicesIntegrated Wireless options with dual antennas (M.2/PCIe):Intel Dual band wireless-AC 3168 802.11AC 1 1 WiFi Bluetooth 4.2 Combo Adapter (non-vPro)Realtek RTL8822BE 802.11 ac 2 2 WiFi Bluetooth 4.2 Combo Adapter (MU-MIMO supported)Integrated Wireless options with single antenna (M.2/PCIe):Realtek RTL8821CE 802.11 ac 1 1 WiFi Bluetooth 4.2 Combo Adapter (MU-MIMO supported)Realtek RTL8723DE 802.11 bgn 1 1 WiFi Bluetooth 4.2 Combo AdapterExternal media cardsHP Multi-Format Digital Media Card ReaderSupports SD/SDHC/SDXCPush-pull insertion/removalInternal card expansionOne M.2 slot for solid-state driveOne M.2 slot for WLANPortsUSB 2.0 port (left side)(2) USB 3.1 Gen 1 ports (right side)HDMI v1.4b supporting: up to 1920 1080 @ 60HzRJ-45/EthernetAudio-out (headphone)/audio-in (microphone) combo jackAC Smart Pin adapter plugKeyboard/pointingdevicesKeyboard:Full-size, textured, island-style keyboardFull-size, two coat paint, backlit, island-style keyboardTouchPad:Image sensorPower requirementsBattery:3-cell Prismatic/Polymer battery, 41 WhrSupports battery fast chargeAC adapter, barrel type:65 W Smart, nPFC, right angle, 4.5 mm (models with discrete graphics)3
CategoryDescription65 W Smart, nPFC, 4.5 mm (Argentina) (models with discrete graphics)65 W Smart, nPFC, 4.5 mm, EM45 W Smart, nPFC, right angle, 4.5 mm (models with UMA graphics)45 W Smart, nPFC, 4.5 mm (Argentina) (models with UMA graphics)Power cord (C5):1 m, conventionalSecurityKensington Security LockSupports Trusted Platform Module (TPM) 2.0 (Infineon, soldered down)Operating systemFreeDOS 2.0Windows 10 Home 64Windows 10 Home 64 Chinese Market CPPPWindows 10 Home 64 Entry Notebook Compact (E2/A4/A6/A9 processors and UMA graphics only)Windows 10 Home 64 Entry Notebook Compact Web/Kiosk (E2/A4/A6/A9 processors and UMA graphicsonly)Windows 10 Home 64 High-End Chinese Market CPPPWindows 10 Home 64 PlusWindows 10 Home 64 Plus Single LanguageWindows 10 Home 64 Plus Single Language APAC EM PPPWindows 10 Home 64 Plus Single Language India Market PPPWindows 10 Home 64 Single Language Indonesia Market PPPWindows 10 Home 64 Single LanguageWindows 10 Home 64 Single Language APAC EM PPPWindows 10 Home 64 Single Language Entry India Market PPP (E2/A4/A6/A9 processors and UMAgraphics only)Windows 10 Home 64 Single Language India Market PPPWindows 10 Home 64 Single Language Indonesia Market PPPWindows 10 Home 64 Single Language Value APAC EM PPP (E2/A4/A6/A9 processors and UMA graphicsonly)Windows 10 Home 64 Single Language Value India Market PPP (E2/A4/A6/A9 processors and UMAgraphics only)Windows 10 Home 64 Single Language Value Indonesia Market PPP (E2/A4/A6/A9 processors and UMAgraphics only)Windows 10 Home 64 Value Notebook (E2/A4/A6/A9 processors and UMA graphics only)Windows 10 Home 64 Value Notebook Compact (E2/A4/A6/A9 processors and UMA graphics only)Windows 10 Home 64 Value Notebook Compact Web/Kiosk (E2/A4/A6/A9 processors and UMA graphicsonly)Windows 10 Home 64 Value Notebook Single Language (E2/A4/A6/A9 processors and UMA graphics only)4Chapter 1 Product description
CategoryDescriptionWindows 10 Home 64 Value Notebook Single Language SEAP (E2/A4/A6/A9 processors and UMA graphicsonly)Windows 10 Home 64 Value Notebook Single Language select GEO (E2/A4/A6/A9 processors and UMAgraphics only)Windows 10 Home 64 Value Notebook Single Language select GEO (E2/A4/A6/A9 processors and UMAgraphics only)CompactWindows 10 Home 64 Web/KioskWindows 10 Home 64ServiceabilityEnd user replaceable parts:AC adapter5
2Getting to know your computerYour computer features top-rated components. This chapter provides details about your components, wherethey're located, and how they work.Right sideComponent(1)DescriptionAudio-out (headphone)/Audio-in (microphone)combo jackConnects optional powered stereo speakers, headphones, earbuds, a headset, or atelevision audio cable. Also connects an optional headset microphone. This jackdoes not support optional standalone microphones.WARNING! To reduce the risk of personal injury, adjust the volume before puttingon headphones, earbuds, or a headset. For additional safety information, refer tothe Regulatory, Safety, and Environmental Notices.To access this guide: Select the Start button, select HP Help and Support, and then select HPDocumentation.NOTE: When a device is connected to the jack, the computer speakers aredisabled.(2)USB SuperSpeed ports (2)Connect a USB device, such as a cell phone, camera, activity tracker, or smartwatch,and provide high-speed data transfer.(3)HDMI portConnects an optional video or audio device, such as a high-definition television, anycompatible digital or audio component, or a high-speed High-Definition MultimediaInterface (HDMI) device.(4)RJ-45 (network) jack/statuslightsConnects a network cable.(5)(6)6AC adapter and battery lightPower connectorChapter 2 Getting to know your computer White: The network is connected. Amber: Activity is occurring on the network. White: The AC adapter is connected and the battery is fully charged. Blinking white: The AC adapter is disconnected and the battery has reached alow battery level. Amber: The AC adapter is connected and the battery is charging. Off: The battery is not charging.Connects an AC adapter.
Left sideComponent(1)DescriptionSecurity cable slotAttaches an optional security cable to the computer.NOTE: The security cable is designed to act as a deterrent, but it may not preventthe computer from being mishandled or stolen.(2)USB portConnects a USB device, such as a cell phone, camera, activity tracker, or smartwatch,and provides data transfer.(3)Memory card readerReads optional memory cards that enable you to store, manage, share, or accessinformation.To insert a card:1.Hold the card label-side up, with connectors facing the computer.2.Insert the card into the memory card reader, and then press in on the card untilit is firmly seated.To remove a card: Pull the card to remove it from the memory card reader.(4)Drive light (select productsonly) Blinking white: The hard drive is being accessed.(5)Power light On: The computer is on. Blinking: The computer is in the Sleep state, a power-saving state. Thecomputer shuts off power to the display and other unneeded components. Off: The computer is off or in Hibernation. Hibernation is a power-saving statethat uses the least amount of power.Left side7
DisplayComponentDescription(1)WLAN antennas* (1 or 2 depending on model)Send and receive wireless signals to communicate with wireless localarea networks (WLANs).(2)Camera lightOn: The camera is in use.(3)CameraAllows you to video chat, record video, and record still images. Somecameras also allow a facial recognition logon to Windows, instead ofa password logon.NOTE: Camera functions vary depending on the camera hardwareand software installed on your product.(4)Internal microphoneRecords sound.*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around theantennas free from obstructions.For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country orregion.To access this guide:1.Type support in the taskbar search box, and then select the HP Support Assistant app.‒ or –Click the question mark icon in the taskbar.2.8Select My PC, select the Specifications tab, and then select User Guides.Chapter 2 Getting to know your computer
Keyboard areaTouchPadComponentDescription(1)TouchPad zoneReads your finger gestures to move the pointer or activate itemson the screen.(2)Left TouchPad buttonFunctions like the left button on an external mouse.(3)Right TouchPad buttonFunctions like the right button on an external mouse.Keyboard area9
LightsComponent10Description(1)Caps lock lightOn: Caps lock is on, which switches the key input to all capitalletters.(2)Mute light On: Computer sound is off. Off: Computer sound is on.Chapter 2 Getting to know your computer
Button and speakersComponent(1)DescriptionPower button When the computer is off, press the button to turn on thecomputer. When the computer is on, press the button briefly toinitiate Sleep. When the computer is in the Sleep state, press the buttonbriefly to exit Sleep. When the computer is in Hibernation, press the buttonbriefly to exit Hibernation.CAUTION: Pressing and holding down the power button resultsin the loss of unsaved information.If the computer has stopped responding and shutdownprocedures are ineffective, press and hold the power buttondown for at least 5 seconds to turn off the computer.To learn more about your power settings, see your poweroptions: Right-click the Power icon, and then select PowerOptions.(2)VentEnables airflow to cool internal components.NOTE: The computer fan starts up automatically to coolinternal components and prevent overheating. It is normal forthe internal fan to cycle on and off during routine operation.(3)Speakers (2)Produce sound.Keyboard area11
Special keysComponentDescription(1esc keyDisplays system information when pressed in combination withthe fn key.(2)fn keyExecutes specific functions when pressed in combination withanother key.(3)Windows keyOpens the Start menu.NOTE: Pressing the Windows key again will close the Startmenu.(4)Action keysExecute frequently used system functions.NOTE: On select products, the f5 action key turns the keyboardbacklight feature off or on.12Chapter 2 Getting to know your computer
Action keysAn action key performs the function indicated by the icon on the key. To determine which keys are on yourproduct, see Special keys on page 12. IconTo use an action key, press and hold the key.DescriptionOpens the “How to get help in Windows 10” webpage.Decreases the screen brightness incrementally as long as you hold down the key.Increases the screen brightness incrementally as long as you hold down the key.Switches the screen image between display devices connected to the system. For example, if a monitor isconnected to the computer, repeatedly pressing this key alternates the screen image from the computerdisplay to the monitor display to a simultaneous display on both the computer and the monitor.Turns the keyboard backlight off or on.NOTE:To conserve battery power, turn off this feature.Mutes or restores speaker sound.Decreases speaker volume incrementally while you hold down the key.Increases speaker volume incrementally while you hold down the key.Plays the previous track of an audio CD or the previous section of a DVD or a Blu-ray Disc (BD).Starts, pauses, or resumes playback of an audio CD, a DVD, or a BD.Plays the next track of an audio CD or the next section of a DVD or a BD.Turns the airplane mode and wireless feature on or off.NOTE:The airplane mode key is also referred to as the wireless button.NOTE:A wireless network must be set up before a wireless connection is possible.Keyboard area13
BottomComponentDescriptionVentEnables airflow to cool internal components.NOTE:
Windows 10 Home 64 Single Language Indonesia Market PPP Windows 10 Home 64 Single Language Windows 10 Home 64 Single Language APAC EM PPP Windows 10 Home 64 Single Language Entry India Market PPP (E2/A4/A6/A9 processors and UMA graphics only) Windows 10 Home 64 Single Language India Market PPP Windows 10 Home
Difference between laptop and desktop LAPTOP MANUFACTURING COMPANIES 7. Operating System review &laptop uses & laptop booting p 8. Guide to purchase of second hand laptop TOOLS AND TESTING EQUIPMENTS 1. LAPTOP HARDWARE TOOLS . Bios settings & bios booting process 4. Configuring for phoenix bios 5. Bios soft ware manufacturing companies
Laptop must not be stored in lockers overnight. Do not leave your laptop unsupervised outside of the classroom. Do not leave the laptop on the ground. If you lose your laptop, you must report this to TechZone immediately. If the laptop cannot be located quickly after a search of the area an email will be sent to the relevant staff and parents .
GfK Group GfK Custom Research – Nick Moon, GfK NOP Social Research July 2008 . Solid and reliable because we are a leading global market research company. Sales. In 2007: 1,800 million US Employees. More than 9,000 full-time staff. Growth. An average growth of 15% during the last 10 years. Services. Fact based consultancy Full global .
HP 17g Laptop PC Model numbers: 17-br100 - 17-br199 HP 17q Laptop PC Model numbers: 17-bu100 - 17-bu199 Processors 8th generation Intel Core processors Intel Core i5-8250U (1.6-GHz, turbo up to 3.4 GHz, 6-MB L3 cache, 2400-MHz, quad, 15W) .
HP 15 Laptop PC (Intel) * Model numbers: 15-bs0xx HP 15g Laptop PC * Model numbers: 15g-br0xx HP 15q Laptop PC * Model numbers: 15q-bu0xx Maintenance and Service Guide
The XO laptop combines many technology innovations and is often called the " 100 laptop" because of its target price. We will call it by its project logo name, the XO laptop, because its price may vary from its 100 target. The goals of the XO laptop's hardware design were that it be affordable, rugged and resistant to moisture and dust for
4. Snap the cable-management clip (laptop arm) (16) onto the swivel arm (1). 5. Run the laptop power cable along the swivel arm and through the hook in the cable-management clip (laptop arm). 6. To adjust the placement of cable-management clip (laptop arm) on the swivel arm, slide the cable-management clip left or right. (figure 15) figure 15
Headquartered in New York, GfK Custom Research North America is part of the GfK Group. With home offices in Nuremburg, Germany, the GfK Group is the No. 4 market research organization worldwide. Its activities cover three business sectors: Custom Research, Retail and Technology, and Medi
