Lifetime Support Policy: Oracle And Sun System Software .
Oracle Lifetime Support Policy:Oracle and Sun System Software andOperating Systems
Table of ContentsThis brochure provides lifecycle timeframes for system software that is typically soldstandalone, but used in conjunction with specific Oracle or Sun products. Product areasinclude server and storage management, Sun third-party, communication andcollaboration and Sun Ray.Additional Sun software is located in the OracleFusion Middleware, Oracle Technology andOracle Applications Lifetime Support Policybrochures located on www.oracle.com.Please see the Oracle Software TechnicalSupport Policies document located onwww.oracle.com for additional terms anddescriptions.Oracle Premier Support for System SoftwareOracle Communications Session Border Controller (Formerly Acme Packet Net-Net) 6Oracle Communications Tunneled Session Controller (Formerly Acme Packet)6Oracle Communications Application Session Controller (Formerly Acme Packet)6Oracle Communications Unified Session Manager (Formerly Acme Packet)7Oracle Communications Subscriber Aware Load Balancer (Formerly Acme Packet) 7Oracle Communications Border Gateway (Formerly Acme Packet)7Oracle Communications Core Session Manager8Oracle Communications Session Router (Formerly Acme Packet)8Oracle Communications Interactive Session Recorder (Formerly Acme Packet)9Oracle Communications Session Delivery Management Suite9Oracle Communications Enterprise Trunk Manager (Formerly Acme Packe)10Oracle Enterprise Session Border Controller (Formerly Acme Packet)10Oracle Enterprise Broker (Formerly Acme Packet)10Acme Packet Net-Net Diameter Director11Oracle’s Xsigo Releases11Oracle Exadata Storage Server Software11Oracle’s Sun Third Party Software Releases12Oracle’s Sun Communication & Collaboration Releases14Oracle’s Sun Storage Management Application Releases16Oracle’s Sun System and Network Management Releases22Oracle’s Sun Ray Software Releases24Oracle’s Secure Global Desktop Releases24Oracle’s Virtual Desktop Infrastructure Releases24Oracle’s VM VirtualBox24Oracle’s Solstice Releases25Oracle’s Mainframe Releases26Oracle’s Sun Studio29Oracle’s StorageTek Virtual Tape Library (VTL) Storage Appliance Software30Oracle Premier Support for Operating SystemsOracle’s Solaris Releases34Oracle’s Linux Releases35Oracle’s VM Releases35
Oracle Lifetime Support From Five Years to ForeverOracleOracle and Sun SystemTechnologySoftwareMaximize your support investment and unlock the full value of your Oracle products withthe industry’s leading support.Simple, predictable, flexible, and the most comprehensive coverage available, Oraclesupport helps drive your business success across your entire technology environment,from database to middleware to applications and to hardware—an industry first, only fromOracle.Oracle support puts you in control of your IT planning and budgeting, while positioning youto take advantage of Oracle's technology leadership. With Oracle support, you’ll enjoycontinued peace of mind, knowing that we’ll always be there to support your business.Oracle and Sun System Software and Operating Systems February, 2021Page 3
Lifetime Support Policy:Our Commitment to Deliver a Superior Ownership ExperienceOracle Premier Support For SoftwareYou've made an investment in Oracle solutions to make your business more efficient, costeffective, risk-resistant and competitive. Now get the most value from that investment with PremierSupport—Oracle's award-winning support program.Oracle Premier Support offers single-point accountability and the rights to major product releasesfor the complete technology stack including Sun server and storage software, as well as database,middleware and applications software.With Oracle Premier Support, you know up front and with certainty how long your Oracle productsare supported. Oracle Premier Support provides a standard five year technical support period. Formost products, Oracle extends the technical support period by offering an additional three years ofExtended Support and indefinite Sustaining Support.As an Oracle customer, you can expect the best with Premier Support, our next generation supportprogram. You benefit from: Major product and technology releases for software Program updates, fixes and security alerts General maintenance releases, selected functionality releases and documentation updates Upgrade tools/scripts Certification with most new third-party products/versions and most new Oracle products Assistance with service requests 24 hours per day, 7 days a week Access to My Oracle Support Non-technical customer service during normal business hoursExtended Support For SoftwareFor selected products, Oracle may extend the technical support period by offering ExtendedSupport for a three year period. With Extended Support, you receive access to technical experts,backed by industry leading online tools and knowledgebase resources. You benefit from: Major product and technology releases for software Program updates, fixes and security alerts General maintenance releases, selected functionality releases and documentation updates Upgrade tools/scripts Assistance with service request 24 hours per day, 7 days a week Access to My Oracle Support Non-technical customer service during normal business hoursExtended Support does not include: Certification with most new third-party products/versions or most new Oracle productsOracle and Sun System Software and Operating Systems February, 2021 Page 4
Sustaining Support For SoftwareFor selected products, Oracle may offer Sustaining Support for an indefinite period. SustainingSupport applies after Extended Support expires or should you not purchase Extended Support,immediately after Premier expires. With Sustaining Support, you receive continued access totechnical experts, backed by industry leading online tools and knowledgebase resources. Youbenefit from: Major product and technology releases for software Program updates, fixes and security alerts created during the Premier Support period General maintenance releases, selected functionality releases and documentation updatescreated during the Premier Support period Upgrade tools/scripts created during the Premier Support period Assistance with service request 24 hours per day, 7 days a week Access to My Oracle Support Non-technical customer service during normal business hoursSustaining Support does not include: New program updates, fixes, security alerts, general maintenance releases, selectedfunctionality releases and documentation updates or upgrade tools Certification with most new third-party products/versions and most new Oracle products 24 hour commitment and response guidelines for Severity 1 service requests Previously released fixes or updates that Oracle no longer supportsFor more details on program deliverables, please refer to the appropriate datasheets and supportpolicy documents located at www.oracle.com.Oracle and Sun System Software and Operating Systems – February, 2021Page 5
Oracle Communications Session Border Controller (Formerly Acme Packet Net-NetSession Director)ReleaseGA DatePremierSupport EndsExtendedSupport EndsSustainingSupport EndsS-Cx6.xJul 2008Jun 2016Not AvailableIndefiniteS-Cz7.xDec 2012Dec 2017Not AvailableIndefiniteS-D7.xJun 2009Aug 2019Not AvailableIndefiniteFor information on versioning, bug fix and patch release policies, please refer to the “Error Correction Support Policy” located on MyOracleSupport. (Doc ID 1901448.1)Product options will follow the same support time frame as the parent product. The same option may be available with multiple productshowever the option will still follow the same support timeframe as the parent product.Oracle Communications Tunneled Session Controller (Formerly Acme Packet NetNet Tunneled Session Manager)ReleaseGA DatePremierSupport EndsExtendedSupport EndsSustainingSupport EndsS-Cx6.4.6*Mar 2014Jun 2016Not AvailableIndefiniteTSM/SDK 1.xMay 2012Mar 2017Not AvailableIndefiniteFor information on versioning, bug fix and patch release policies, please refer to the “Error Correction Support Policy” located on MyOracleSupport. (Doc ID 1901448.1)Product options will follow the same support time frame as the parent product. The same option may be available with multiple productshowever the option will still follow the same support timeframe as the parent product. The Oracle Communications Session Border Controllerwill become the parent product of the Tunneled Session Controller following the S-Cx6.x release.Oracle Communications Application Session Controller (Formerly Acme PacketNet-Net Application Session Controller)ReleaseGA DatePremierSupport EndsExtendedSupport EndsSustainingSupport EndsE3.xJun 2013Jun 2018Not AvailableIndefiniteFor information on versioning, bug fix and patch release policies, please refer to the “Error Correction Support Policy” located on MyOracleSupport. (Doc ID 1901448.1)Product options will follow the same support time frame as the parent product. The same option may be available with multiple productshowever the option will still follow the same support timeframe as the parent product.Oracle and Sun System Software and Operating Systems – February, 2021Page 6
Oracle Communications Unified Session Manager (Formerly Acme Packet Net-NetSIP Multimedia Express)ReleaseGA DatePremierSupport EndsExtendedSupport EndsSustaining Support EndsS-C[x]6.xAug 2012Jan 2016Not AvailableIndefiniteS-Cz7.xApr 2014Apr 2019Not AvailableIndefiniteFor information on versioning, bug fix and patch release policies, please refer to the “Error Correction Support Policy” located on MyOracleSupport. (Doc ID 1901448.1)Product options will follow the same support time frame as the parent product. The same option may be available with multiple productshowever the option will still follow the same support timeframe as the parent product.Oracle Communications Subscriber Aware Load Balancer (Formerly Acme PacketNet-Net Session Aware Load Balancer)ReleaseGA DatePremierSupport EndsExtendedSupport EndsSustainingSupportEndsL-Cx1.xAug 2010May 2016Not AvailableIndefiniteFor information on versioning, bug fix and patch release policies, please refer to the “Error Correction Support Policy” located on MyOracleSupport. (Doc ID 1901448.1)Product options will follow the same support time frame as the parent product. The same option may be available with multiple productshowever the option will still follow the same support timeframe as the parent product.Oracle Communications Border Gateway (Formerly Acme Packet Net-Net BorderGateway)ReleaseGA DatePremierSupport EndsExtendedSupport EndsSustainingSupport EndsC4.5.xAug 2007Jun 2016Not AvailableIndefiniteS-Cx6.xSept 2008Jun 2016Not AvailableIndefiniteFor information on versioning, bug fix and patch release policies, please refer to the “Error Correction Support Policy” located on MyOracleSupport. (Doc ID 1901448.1)Product options will follow the same support time frame as the parent product. The same option may be available with multiple productshowever the option will still follow the same support timeframe as the parent product.Oracle and Sun System Software and Operating Systems – February, 2021Page 7
Oracle Communications Core Session ManagerReleaseGA DatePremierSupport EndsExtendedSupport EndsSustainingSupport EndsS-C[z]6.xAug 2012Jan 2016Not AvailableIndefiniteS-Cz7.xApr 2014Apr 2019Not AvailableIndefiniteFor information on versioning, bug fix and patch release policies, please refer to the “Error Correction Support Policy” located on MyOracleSupport. (Doc ID 1901448.1)Product options will follow the same support time frame as the parent product. The same option may be available with multiple productshowever the option will still follow the same support timeframe as the parent product.Oracle Communications Session Router (Formerly Acme Packet Net-Net SessionRouter)ReleaseGA DatePremierSupport EndsExtendedSupport EndsSustainingSupport EndsS-Cx6.xJul 2008Jun 2016Not AvailableIndefiniteS-Cz7.xDec 2012Dec 2017Not AvailableIndefiniteS-D7.xJun 2009Aug 2019Not AvailableIndefiniteFor information on versioning, bug fix and patch release policies, please refer to the “Error Correction Support Policy” located on MyOracleSupport. (Doc ID 1901448.1)Product options will follow the same support time frame as the parent product. The same option may be available with multiple productshowever the option will still follow the same support timeframe as the parent product.Oracle Communications Security Gateway (Formerly Acme Packet Net-Net SecurityGateway)ReleaseGA DatePremierSupport EndsExtendedSupport EndsSustainingSupport EndsM-Cx1.xJun 2009Dec 2011Not AvailableIndefiniteM-Cx2.xJun 2012Dec 2014Not AvailableIndefiniteM-Cx3.xJan 2013Jul 2015Not AvailableIndefiniteFor information on versioning, bug fix and patch release policies, please refer to the “Error Correction Support Policy” located on MyOracleSupport. (Doc ID 1901448.1)Product options will follow the same support time frame as the parent product. The same option may be available with multiple productshowever the option will still follow the same support timeframe as the parent product.Oracle and Sun System Software and Operating Systems – February, 2021Page 8
Oracle Communications Session Monitor Family of Products (Formerly AcmePacket Palladion Products)ReleaseGA DatePremierSupport EndsExtendedSupport EndsSustainingSupport EndsPalladion 2.xJun 2008Dec 2013Not AvailableIndefiniteOCSM 3.xJan 2013Jan 2018Not AvailableIndefiniteFor information on versioning, bug fix and patch release policies, please refer to the “Error Correction Support Policy” located on MyOracleSupport. (Doc ID 1901448.1)Product options will follow the same support time frame as the parent product; Oracle Communications Operations Monitor, OracleCommunications Fraud Monitor, Oracle Communications Control Plan Monitor and Oracle Enterprise Operations Monitor. The same optionmay be available with multiple products however, the option will still follow the same support timeframe as the parent product.Extensions will follow the support timeframe of the product; Media Quality Extension, SIGTRAN Protocol Extension. Mediation EngineConnector ExtensionOracle Communications Interactive Session Recorder (Formerly Acme Packet NetNet Interactive Session Recorder)ReleaseGA DatePremierSupport EndsExtendedSupport EndsSustainingSupport EndsISR 4.xMay 2012Nov 2014Not AvailableIndefiniteISR 5.xAug 2012Aug 2017Not AvailableIndefiniteFor information on versioning, bug fix and patch release policies, please refer to the “Error Correction Support Policy” located on MyOracleSupport. (Doc ID 1901448.1)Product options will follow the same support time frame as the parent product. The same option may be available with multiple productshowever the option will still follow the same support timeframe as the parent product.Oracle Communications Session Delivery Management Suite (Formerly AcmePacket Net-Net Central)ReleaseGA DatePremierSupport EndsExtendedSupport EndsSustainingSupport EndsEMS 6.xDec 2009Feb 2013Not AvailableIndefiniteNNC 7.xJun 2011Dec 2017Not AvailableIndefiniteFor information on versioning, bug fix and patch release policies, please refer to the “Error Correction Support Policy” located on MyOracleSupport. (Doc ID 1901448.1)Product options will follow the same support time frame as the parent product. Oracle Fraud Monitor, Oracle Session Element Manager, OracleSession Route Manager, Oracle Enterprise Trunk Manager, Oracle Enterprise Trunk Manager and Oracle Session Report Manager.The same option may be available with multiple products however the option will still follow the same support timeframe as the parent product.Oracle and Sun System Software and Operating Systems – February, 2021Page 9
Oracle Communications Enterprise Trunk Manager (Formerly Acme Packet Net-NetCentral SIP Trunk Express)ReleaseGA DatePremierSupport EndsExtendedSupport EndsSustainingSupport Ends7.xSep 2012Sep 2017Not AvailableIndefiniteFor information on versioning, bug fix and patch release policies, please refer to the “Error Correction Support Policy” located on MyOracleSupport. (Doc ID 1901448.1)Product options will follow the same support time frame as the parent product. The same option may be available with multiple productshowever the option will still follow the same support timeframe as the parent product. 7.3 is the final stand-alone release of the Enterprise TrunkManager. All future releases are integrated into the Oracle Communications Session Delivery Management Suite.Oracle Enterprise Session Border Controller (Formerly Acme Packet Net-NetEnterprise Session Director)ReleaseGA DatePremierSupport EndsExtendedSupport EndsSustainingSupport EndsEC[xz]6.xMay 2012Oct 2016Not AvailableIndefinite7.x (ECz)Jul 2014Jul 2019Not AvailableIndefiniteFor information on versioning, bug fix and patch release policies, please refer to the “Error Correction Support Policy” located on MyOracleSupport. (Doc ID 1901448.1)Product options will follow the same support time frame as the parent product. The same option may be available with multiple products andthose options follow the same support timeframe as the parent product.Oracle Enterprise Broker (Formerly Acme Packet Net-Net EnterpriseCommunications Broker)ReleaseGA DatePremierSupport EndsExtendedSupport EndsSustainingSupport EndsPCz1.xOct 2013Oct 2018Not AvailableIndefinite2.x (PCz)Jul 2014Jul 2019Not AvailableIndefiniteFor information on versioning, bug fix and patch release policies, please refer to the “Error Correction Support Policy” located on MyOracleSupport. (Doc ID 1901448.1)Product options will follow the same support time frame as the parent product. The same option may be available with multiple productshowever the option will still follow the same support timeframe as the parent product.Oracle and Sun System Software and Operating Systems – February, 2021Page 10
Acme Packet Net-Net Diameter DirectorReleaseGA DatePremierSupport EndsExtendedSupport EndsSustainingSupport EndsD-Cx1.xApr 2012Oct 2014Not AvailableIndefiniteD-Cz2.xMay 2012Apr 2017Not AvailableIndefiniteFor information on versioning, bug fix and patch release policies, please refer to the “Error Correction Support Policy” located on MyOracleSupport. (Doc ID 1901448.1)Product options will follow the same support time frame as the parent product. The same option may be available with multiple productshowever the option will still follow the same support timeframe as the parent product.Oracle’s Xsigo ReleasesReleaseGA DatePremierSupport EndsExtendedSupport EndsSustainingSupport EndsXMS (XFM) 3.3.0Aug 2011Aug 2016Not AvailableIndefiniteIndefiniteIndefiniteXMS (XFM) 4.0Jun 2012Jun 2017Not AvailableFabric Accelerator 1.0.1May 2012May 2017Not AvailableOracle Exadata Storage Server SoftwareReleaseGA DatePremierSupport EndsExtendedSupport EndsSustainingSupport Ends11.1.xSep 2008Sep 2013Not AvailableIndefinite11.2.xSep 2009Sep 2014Sep 2017Indefinite12.1Dec 2013Dec 2018Dec 2021Indefinite12.2Jan 2017Jan 2022Jan 2025Indefinite18.1Sep 2017Sep 2022Sep 2025Indefinite19.1Oct 2018Oct 2023Oct 2026ndefinite19.2Feb 2019Feb 2024Feb 2027Indefinite19.3Sep 2019Sep 2024Sep 2027IndefiniteOracle and Sun System Software and Operating Systems – February, 2021Page 11
Oracle’s Sun Third Party Software ReleasesReleaseGA DatePremierSupport EndsExtendedSupport EndsSustainingSupport EndsBrocade Fabric Manager/Data Center Fabric Manager (allversions)NAFeb 2013NAJan 2021NAApr 2018NAJan 2021Sun StorEdge Enterprise Backup Software (EBS) 7.1May 2004 May 2009Nov 2010Not AvailableJun 2013Sun StorEdge Enterprise Backup Software (EBS) 7.2Jan 2005Nov 2010Not AvailableJun 2013Sun StorEdge Enterprise Backup Software (EBS) 7.2Update 1Aug 2005Nov 2010Not AvailableJun 2013Sun StorEdge Enterprise Backup Software (EBS) 7.3Jan 2006Nov 2010Not AvailableJun 2013Sun StorEdge Enterprise Backup Software (EBS) 7.4Jul 2007Oct 2011Not AvailableJun 2013Sun StorEdge Enterprise Backup Software
Oracle Lifetime Support From Five Years to Forever Oracle and Sun System Software and Operating Systems February, 2021 Page 3 Oracle Technology Oracle and Sun System Software . Maximize your support investment and unlock the full value of your Oracle products with the industry’s leading support. Simple, predictable, flexible, and the most .
ORACLE LIFETIME SUPPORT POLICY FOR ORACLE FINANCIAL SERVICES Oracle Banking Releases Release GA Date Premier Support Ends Extended Support Ends Sustaining Support Ends Oracle Banking 2.1 Sep 2012 Sep 2017 Sep 2020 Indefinite Oracle Banking 2.2 Dec 2013 Dec 2018 Dec 2021 Indefinite Oracle Banking 2.3 Sep 2014 Sep 2019 Sep 2022 Indefinite .
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Oracle Lifetime Support Policy helps drive your business success. Oracle’s industry-leading support policy covers your entire technology environment, from database to middleware to applications —an industry first, only from Oracle. Oracle’s Lifetime Support Policy also puts you in control of your upgrade strategy. OurFile Size: 2MBPage Count: 106
Oracle Lifetime Support Policy helps drive your business success. Oracle’s industry-leading support policy covers your entire techn ology environment, from database to middleware to applications —an industry first, only from Oracle. Oracle’s Lifetime Support Policy also puts you in control of your upgrade strategy. Our
Oracle Lifetime Support Policy helps drive your business success. Oracle's industry-leading support policy covers your entire technology environment, from database to middleware to applications—an industry first, only from Oracle. Oracle's Lifetime Support Policy also puts you in control of your upgrade strategy. Our
Oracle's Lifetime Support Policy Oracle Premier Support provides customers with maintenance and support of Oracle software on Itanium servers for five years from the general availability date of the software release. Oracle Extended Support provides customers with an extra three years of support for specific Oracle releases for an .
in Prep Course Lesson Book A of ALFRED'S BASIC PIANO LIBRARY. It gives the teacher considerable flexibility and is intended in no way to restrict the lesson procedures. FORM OF GUIDE The Guide is presented basically in outline form. The relative importance of each activity is reflected in the words used to introduce each portion of the outline, such as EMPHASIZE, SUGGESTION, IMPORTANT .
