ISO 14001, ISO 50001, ISO 26000, ISO 10002, ISO 16949

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ISO 14001, ISO 50001, ISO 26000, ISO10002, ISO 16949Kristina ZhelibaDicle Solmaz105.10.2017

OUTLINEI.II.About ISOISO Types (Benefits and Key Requirements)I.ISO 14001II. ISO 50001III. ISO 26000IV. ISO 10002V. ISO 16949III. References2

About ationCentralSecretariat inGeneva162 nationalstandardsbodies3

About ISOThrough its members, it brings together experts to share knowledgeand develop voluntary, consensus-based, market relevant InternationalStandards that support innovation and provide solutions to globalchallenges.4

ISO 14001Environmental Management5

How ISO 14001 works and how itdelivers benefits for your company?Sustainability in an organizationImproved lifecycle perspectiveEnvironmental protectionIncreasing customer expectationsand regulatory requirements6

How ISO 14001 brings value to organization?Helps to keep consistencyHelps to apply common language across allstandardsHelps organizations to incorporate theirenvironmental management system into corebusiness processes7

Benefits of ISO 140018

Key Requirements for ISO 14001Clause 1: ScopeThis clause relates to the scope or coverage of the standard to helporganizations achieve the intended outcomes of its EMS.Clause 2: Normative referenceThe clause is retained in order to maintain the same numberingscheme as all the other management system standards.Clause 3: Terms and definitionsTerms and definitions are in the order that they appear in thestandard.9

Key Requirements for ISO 14001Clause 4: Context of the organization1.Determine external and internal issues.2.Establish, implement, maintain and continually improve the EMS.Clause 5: LeadershipThis clause is all about the role of “top management” which is the person orgroup of people who directs and controls the organization at the highest level.Clause 6: PlanningThis clause focuses on how an organization plans actions to address both risksand opportunities which have been identified in Clause 4.10

Key Requirements for ISO 14001Clause 7: SupportThe execution of the plans and processes that enable an organization to meettheir EMS.Clause 8: OperationClause 9: Performance EvaluationThis is all about measuring and evaluating your EMS to ensure that it is effectiveand it helps you to continually improve.Clause 10: ImprovementThis clause requires organizations to determine and identify opportunities forcontinual improvement of the EMS11

QUESTION 1Which one of the following is NOT a benefit of ISO 14001implementation?A. Helps to keep consistencyB. Helps to apply common language across all standardsC. Establishment the structure and discipline to ‘’cut energy costs andgreenhouse gas emissions’’12

Energy ManagementStandard13

ISO 50001 – Energy Management StandardISO 50001 is a proven framework for industrial facilities,commercial facilities, or entire organizations to manage energyEstablishment of the structure and discipline to ‘’cut energycosts and greenhouse gas emissions’’Can be implemented individually or integrated with otherstandards14

ISO 50001 – Benefits of Implementation Reduceenvironmentalimpact Establish positiveexternal relationsand public image Create transparencyon how energyresources are managed Raise awareness andcreate greateremployee stewardship Be able to identifyfuture projects Reduced operational andoverhead costs lead toincreased profitability Promote energyefficiency throughoutyour organization Reduced airemissions, such asGHGs15

QUESTION 2Which one of the following is a benefit of ISO 50001 implementation?A. Promote energy efficiency throughout your organizationB. Recognizing social responsibility and engaging stakeholdersC. Qualify to supply the automotive industry16


ISO 26000Organizations in the private, public, and nonprofit sectors,whether large or small, use ISO 26000Recognizing social responsibility and engaging stakeholdersIntegrate socially responsible behavior into the organizationThe seven key underlying principles of social responsibility18

ISO 26000 - Principles of Social ResponsibilityAccountabilityRespect forhuman rightsRespect forinternationalnorms ofbehaviorRespect for ruleof lawTransparencyEthical behaviorRespect forstakeholderinterest19

QUESTION 3ISO 26000 defines seven principles of social responsibility. Which of thefollowing is not a principle of ISO 26000?A. Ethical behaviorB. Respect for human rightsC. Customer focus20

ISO 10002Quality management — Customersatisfaction — Guidelines forcomplaints handling inorganizations21

How ISO 10002 works?Improves complaints-handling processHelps to apply a systematic manner to solve complainsEnhance the ability of an organization to identify trends and eliminatecauses of complaintsHelp an organization create a customer-focused approach to resolvingcomplaints by improving personnel’s skillsProvide a basis for review and analysis of the complaints-handlingprocess22

Key Requirements for ISO 10002Gap analysis formal look on existing complaintsmanagement system and compare them with ISO 10002standards.Formal assessment reviewing an organizationreadiness for assessment accordingly to standards.Certification and beyond When an organization havepassed the formal assessment it will receive ISO10002 certificate.23

QUESTION 4Which of the following definition matches the ISO 10002?A. Provides guidance on the process of complaints handling related toproducts within an organization, including planning, design,operation, maintenance, and improvement.B. Based on ISO 9001 and includes specific requirements from theautomotive sector for the design/development, production,installation and servicing of all automotive-related products.C. Developed to help organizations effectively assess and addressthose ’’social responsibilities’’ that are relevant and significant totheir mission and vision; operations and processes; stakeholders;and environmental impact.24


ISO 16949ISO 16949 is based on ISO 9001 and includes specific requirements fromthe automotive sector for the design/development, production,installation and servicing of all automotive-related productsISO/TS 16949 (1st) was created by the ‘’International Automotive TaskForce (IATF)’’ and other revisions 2nd&3rdIn 2016, the IATF published a revised standard, and the first edition will bereferred to as “IATF 16949.” This new replace the current ISO/TS16949:2009IATF (The International Automotive Task Force)26

ISO 16949 – Benefits of ImplementationImprovement of your credibility and imageQualify to supply the automotive industryImprovement of customer satisfactionBetter process integrationCreate a continual improvement culture27

QUESTION 5Is ISO/TS 16949 related to ISO 9001?A. Yes, it is based on ISO 9001 and has more details for automotiveindustry.B. No, it is a Technical Specification based on Military standard.C. Yes, it is just a different name of the same standard.28

REFERENCES Retrieved 25.09.2017 from 594DE/tng uk/iso-50001-guide-and-check-list-uk.pdf Retrieved 25.09.2017 from Retrieved 28.09.2017 from y.html Retrieved 28.09.2017 from ndards/iso26000/ Retrieved 28.09.2017 from /about/ Retrieved 30.09.2017 from otomotiv.htm Retrieved 30.09.2017 from atisfaction-and-Complaints-Handling/ Retrieved 01.10.2017 from Retrieved 02.10.2017 from

ISO 14001, ISO 50001, ISO 26000, ISO 10002, ISO 16949 Kristina Zheliba Dicle Solmaz 05.10.20171

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