BOC’S ALIGNMENT WITH ISO 17024: Enhanced Recognition Of .

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WINTER/SPRING 2017BOC’S ALIGNMENT WITH ISO 17024:Enhanced Recognition of Building Operator Skillsfounded in 1946 to‘’create a new international organization ‘tofacilitate the internationalcoordination and unificationof industrial standards.’”The ISO has more than21,000 international standards for technology andmanufacturing. MeetingISO requirements meanscredibility across yourfield – like accountingcertification or medicalboards. It ensures a levelof competency.BOC is closing in onthe end of its seconddecade offering qualitytraining to facilitiesmaintenance personnel.The program started inthe Pacific Northwestand has since expanded across the country,so it seemed time toreassess the programand, given the changesin the facilities maintenance (FM) industry,determine how to assure that the beneficialtraining BOC providesbe recognized as astandard in the field.ISO has a process bywhich it develops astandardized test acrossa particular field. PerAlready recognized inits website it does notthe industry as a solidBOC instructor John Welch teaching electrical safety with the aid of a branch panel boardinitiate standardscredential for buildingduring a BOC 1007 class in Georgia in early 2016.but rather answers aoperators, as the landneed when asked. Thescape of FM evolveshire. Recognized and standardized certificastandards are based on a consensus of thatand creates new demand for training andtion allows a skill set to be more portablefield’s experts from all over the globe and acertifications as a basis for employment,from an employee perspective, as well asstandardized test is composed.the need to strengthen and codify thehelping an employer understand the skillmeaning of BOC certification to conformset of a prospective hire.with standards for the industry across theWhat Does This Meanboard became clear.The industry is changing and demand fortraining and certification is growing. Drivingthis demand are a retiring “traditional”FM workforce, the ever-evolving list of skillrequirements for building operation andmanagement (O&M), and an emphasis onprofessional credentials as a requisite forSo What Is ISO?As its website (, states, ISO (theInternational Organization for Standardization) is “an independent, non-governmentalinternational organization with a membershipof 163 national standards bodies.” Membership is by country, not by company. ISO wasIN THIS ISSUEEnhanced Recognition of Building Operator Skills. 1Building Re-Tuning Training (Credit Quiz) . 2BOC Grads Making a Difference.3Instructor & Sponsor Interview Q&A . 4-5BOC Training, Announcements, Certification and Conferences/Symposiums.6News You Can Use. 7Contact BOC & Sponsors. 8for BOC?BOC training classes and completionrequirements remain the same. Once anindividual successfully completes the courseseries and all requirements have been met,participants will receive a BOC TrainingCertificate of Completion (TCOC) and willcontinue to maintain this credential according to the current guidelines.This is where the difference comes in. Onceparticipants have completed the series –or even another comparable trainingprogram – they can apply to add anothercredential to their resume by taking the ISO17024 aligned exam. This is a three-hourcomprehensive exam, as developed by acommittee of Subject Matter Experts the(Continued on page 5. See ISO 17024).

TECHNICAL HIGHLIGHTBUILDING RE-TUNING TRAINING:Providing Energy Saving Solutions throughInteractive e-LearningCommercial buildingsaccount for almost 20%of the total U.S. energyconsumption, and 10-30%of the energy used incommercial buildingsis wasted because ofimproper and inefficientoperations. While sophisticated energy management and control systemsare used in large commercial buildings to manageheating, ventilating, andair conditioning systemsand components, manyAn animation describes the primary steps of re-tuning. The icons reprebuildings are not properlysenting the steps are re-used in lessons to reinforce the particular step.commissioned, operated,or maintained. This lackof proper operation anding’s energy efficiency; and college studentsmaintenance leads to inefficiencies, reducedinterested in entering this field. The focuslifetime of equipment, and—ultimately—is on large (100,000 sq. ft.) commercialhigher energy costs.buildings such as office buildings, malls, andschools, but the concepts and techniquesThe U.S. Department of Energy’s Pacificpresented can be applied to any type andNorthwest National Laboratory (PNNL) hassize of facility that has a BAS.developed a Building Re-Tuning approachto detect energy savingsopportunities and implement improvements.Re-tuning is a systematicprocess to identify operational problems by leveraging data collected fromthe building automationsystem (BAS) and correcting those problemsat no-cost or low-cost.Originally, PNNL provided Building Re-tuningclassroom instruction andfield training to hundredsof building operators,When walking down the inside of the building, learners talk to occupants;engineering, and energyexamine equipment; check vents, doors, windows; and more. Learners canmanagers. PNNL noweven use an infrared thermometer to help in their assessment.offers a free interactivee-learning course toAbout PNNL Pacific Northwest Nationalanyone interested in improving a building’sLaboratory is a Department of Energyenergy performance and occupant comfort.The intended audience for this e-learningcourse is onsite employees responsiblefor day-to-day building operations; offsitecontractors (retro-commissioning agents orcontrol vendors) hired to improve a build-Office of Science national laboratory whereinterdisciplinary teams advance scienceand technology and deliver solutions toAmerica’s most intractable problems inenergy, the environment and nationalsecurity.BUILDING OPERATOR CERTIFICATION NEWSLETTER2CREDIT QUIZ(Companion piece to technical feature).Tech Article Assignment:We have selected five lessons from the BuildingRetuning online training to serve as the TechArticle and Quiz for this issue of the BOCBulletin. By reviewing each lesson and takingthe quiz, you can earn 1.5 maintenance pointstoward renewal of your BOC credential.The time commitment for completing thisassignment is approximately 60 minutes forthe five lessons, and 30 minutes for the quiz.Review each of the following five lessonsbelow. Good luck!LESSON 1:Introduction to Building Retuning - 3 minsLESSON 2:Case study – Real Life Example - 3 minsLESSON 3:Getting Started with Building Inspections 5 minsLESSON 4:Building Inspection Tutorial - 10 minsLESSON 5:Building Inspection for an Older Building.Inspect the roof and perimeter office inorder to complete the quiz – 40 minutesTo access the Building Retuning lessons,follow these steps:1. Register yourself for the training(registration is free): cgi-bin/register2. Once registered, go to the training /lms/3. There are two choices. Choose“Retuning for Buildings without BAS.”4. Take each of the five lessons noted above.Go through the lessons and then takethe online quiz for your credit 2017

BOC GRADSBOC Grads Making a DifferenceThe Viewfrom BothSidesMatthew Gayloris currently thesenior facilitymanager atCepheid* in Lodi,California. Lodiis the primaryplastic moldingMatthew Gayloroperation forCepheid whichis a molecular diagnostic company. Initiallystarting out on the vendor/contractor sideof the facilities world, he worked for SiemensBuilding Technologies and JohnsonControls, developing building systemcontrols, fire alarm systems and overallbuilding operations expertise.In 2005 though, Gaylor went to Johnsonand Johnson to become a building systemsadministrator, overseeing the building management systems and infrastructure. “Mycontrols and fire system background allowedme to understand interactions with variousmechanical systems and how they can affecta building. However my exposure to overallbuilding operations was limited. And there’sa lot more to managing a building than justcontrols and fire alarm systems.”Gaylor’s manager and mentor at the time,David Benjamin, suggested BOC to him. Heresearched the course content and decidedthat it was “exactly what I needed. It allowedme to take my current knowledge andexpand it to become a better, well-roundedbuilding operator.”Gaylor started Level I in 2005 and finished inJanuary 2006, but was also able to start LevelII training in December 2005 by working withTeresa Squillace at the BOC/NEEC office.“Teresa has always been a tremendous helpand along with Teresa, I have seen a lot offamiliar ‘BOC’ faces over the years, whichgives me confidence in the continuity of theprogram,” he states.As a big proponent of BOC, that continuityis one of the reasons Gaylor wants toprovide his technicians the opportunityto get the same training. Most of his teamtechnicians are from plastic molding operations so he says building operation is newfor them and that BOC training “allowedthem to grow as a team member, providingthem with an overall understanding ofWINTER/SPRING 2017building operations and theinteractions with varioussystems. It provides themwith expanded knowledgethat can help both theirfuture career potentials andprovide the company withbetter support.”"The BOC program hasallowed my team to flourish and become aware ofthe various types of systems throughout a facility.How they interact andco-mingle in a productionenvironment. A great avenue to gain knowledgeand training on overallbuilding operations andsystems, it is also tremendous means to allow fornetworking amongst thetrades. It is imperativefor new technicians andmembers that have beenin one single discipline toattend this course.”Cepheid-Lodi is a 24/7 operation in over 200,000 squarefeet across four buildings– two involved in plasticmolding manufacture andtwo as office support for thebusiness so the challengesvary. Gaylor say he looks at abuilding as an orchestra withfacilities management as theconductor trying to direct acollaborative effort across– Matthew Gaylorthe systems – the orchestra’sinstruments – so that thebuilding runs harmoniously.“We do not like people tonotice that there are issues and want peopleto rely on their building and systems. If allis normal, facilities personnel are doingtheir job.”especially for the night shift,he explains.Another advantage Gaylorcites, and one that is arecurring theme for BOCgrads, is the networkingwith peers and the sharingof information that can anddoes occur, among bothparticipants and instructors.He has always found peopleto be more than willing tohelp with an issue.As Gaylor sums it up,“The BOC program hasallowed my team to flourishand become aware of thevarious types of systemsthroughout a facility, howthey interact and co-minglein a production environment. A great avenueto gain knowledge andtraining on overall building operations andsystems, it is also tremendous means to allow for networking amongst the trades. It isimperative for new technicians and membersThey have done severallighting retrofits andcontinue to look forrebate opportunities orspecial programs thatmay be offered by theirlocal utility and oftenuse BOC homework asa basis for techniciansto do local assignmentsacross the four-buildingfacility.“My team is very handson and likes to learn byCepheid Team members and BOC graduates from left to right: Seth Sunga,doing; the assignmentsDareo Mavar, Matthew Gaylor, Jeff Wilcox and Ryan Anderson.required by BOC makea good tool for that,”that have been in one single discipline tosays Gaylor. It also has the added benefit ofattend this course.”getting the buildings mapped out in termsof systems and energy use so that the buildAs a result of Gaylor’s engagement with theing management system can be used moreBOC program, he is now a member of theeffectively.program’s Certification Advisory Commission. The Commission advises the proBesides Gaylor, two of his staff have comgram on its certification program policies,pleted Levels I and II (Dareo Mavar and Ryanprocedures, and exam content. A welcomeAnderson), two have completed Level I (Jeffaddition to the BOC team!Wilcox and Seth Sunga) and will take LevelII this year. All new employees will also take* In November 2016, Cepheid Inc. was acquiredBOC as a requirement. The fact that they runand is now an indirect wholly owned subsidiary of24/7 makes it difficult to schedule time off,Danaher Corporation.3BUILDING OPERATOR CERTIFICATION NEWSLETTER

Q&AQ&A With BOCInstructor Bill BurnsHow didyou becomeinvolved withfacilitiesmanagement?I graduated witha mechanicalengineering degreein the mid-80s andtook a job inBill Burnsnuclear powerplant design, working on HVAC systemdesign and HVAC system startup, whichprovided a remarkable range of learningexperiences. After a few years doing thestart-up design work, I moved to theoperating side at a nuclear plant as anHVAC system engineer. The system engineeris responsible for the design, operation andmaintenance of critical HAVC systems andafter several years, I also began trainingnew engineers on these HVAC systems.In 1999, I moved from the nuclear side tothe distribution side of the electric utilityas an energy efficiency engineer, providingenergy efficiency support to commercialand industrial utility customers.When and how did you hearabout BOC?I was introduced to BOC in 2003 when mymanager asked me if I would be interestedin applying to be one of the instructors fora new training program that the MidwestEnergy Efficiency Alliance (MEEA) wouldbe offering with funding and support fromIllinois Department of Commerce & Opportunity. I applied and was one of the instructors for the first BOC series in the Midwest!As the BOC program has grown, I have hadthe opportunity to provide program inputand I have seen many of my suggestionsincorporated into the material. Whilematerial updates have not always occurredas fast as I would like, BOC and MEEA havealways been committed to improving andupdating the material.What is your area of expertisein FM?My specialty would be HVAC certainly but Ialso teach the building automation systemsand the energy analysis classes.What do you see as the greatestchallenge to facilities management in your particular field or tofacilities management in general?I would say that resources are becomingmore and more constrained. There are fewerpeople available so they’re spread thinnerand there are more codes and rules, whichmakes compliance more challenging for thebuilding operators and managers. There’sjust so much more that people need tounderstand in the current FM environment.In my vintage, very often FM personnel hadextensive military training, which would becostly to duplicate in the private sector.Training for new building operators when itexists at all, seems to have switched over tomore on-the-job training, which is very hitor miss. Facilities in general are a long-termcapital investment but O&M is not viewedas a part of that investment so it’s hard toconvince decision-makers that paying fortraining will save money in the long run.One of the challenges is how to effectivelypresent the advantages.The other interesting thing is that there isdefinitely going to be more turnover. Theold-timers are retiring so you’re losing the20-30 year veterans that stayed with a building for years. There are likely no pensionplans holding people coming into theindustry so there will be more movementwithin the industry and those people willtake their experience elsewhere – goodfor the new place but not so much for thebuilding they left.Is there anything that surprisesyou when you teach BOC classes?I’d have to say that in pretty much everyclass, there is always something that comesup in discussions that is new to me. What’sinteresting is that it creates an opportunityto make it clear that nobody “knows everything.” You learn from others and you learnby doing.Do you have any FM tips you’dlike to share?From an energy perspective, probably oneof the most significant things is to operatesystems when they’re needed – taking thetime to keep the building automationsystem schedule in sync with the actualoccupancy schedule of the building –and it’s an ongoing challenge. Buildingoccupancy is becoming more fluid, lessof the 9 to 5 type occupancy.Control what you can but accept that therewill always be things that are just out ofyour control.Bill Burns, PE, is a senior energy engineer forComEd in Oakbrook Terrace, Illinois.BUILDING OPERATOR CERTIFICATION NEWSLETTER4Q&A with BOC Sponsor:Oklahoma Gas & ElectricHow didyou becomeinvolvedwith energyefficiencyinitiatives?I’ve always hada passion forenergy efficiencyand have beenJeannieTroxelinvolved with theOG&E energy efficiency department forsix years. Having assisted all the managersof the various efficiency programs, I have agood understanding of our energy efficiencyprograms.How did you and your companyfirst hear about the BOC program?SPEER had a meeting in Oklahoma Cityand one of your staff members introducedOG&E to the BOC Certification. We arealways looking for additional educationalopportunities for our customers and thissounded like a good fit. We started offeringthe class in 2013. To date approximately 125individual have completed the course. Theclasses are almost always fully subscribed.We have only offered the Level I training,but we have had interest from colleges andhospitals about offering the Level II class.BOC BulletinGoes Green!In the BOC-minded spirit of energyconservation, we’re moving from snailmail delivery of the BOC Bulletin todigital distribution via email effectivewith this winter/spring 2017 edition.We recognize that some of oursubscribers may prefer a hardcopyversion. If that is your preference or ifyou would like to return to hard copydelivery, you can opt-in at any time byrequest.Just contact the BOC Help Desk at877-850-4793 or to request hardcopy delivery. Besure to include your preferred postalmailing address.WINTER/SPRING 2017

ISO 17024How do you go about promotingthe training to your commercialand institutional customers?We are very customer-oriented and reallywant our customer to have lower energyso they can pay their bills every month andbe comfortable in their homes. That alsotranslates to the commercial sector. To thatend, we have an energy efficiency team thatworks with our commercial customers topromote our energy efficiency programs.This proactive communication gives theteam many opportunities to promoteBOC as another means to greater energyefficiency savings. In addition, if a customercalls about a bill or has questions about theiraccount, our representatives also use thatoccasion to tell them about the program.What benefits does BOC providefor your customers?As energy demand increases, one of thecheapest ways to offset that is with efficiencymeasures. It’s a lot less expensive than having to build a new plant! BOC delivers moreadvanced and efficient ways of reducingenergy use. The training also stresses thebenefits of interaction with utilities to stayinformed about the utilities energy efficiencyand other program offerings.What would you say is thesector breakdown for BOCtraining participants?We had been somewhat focused on schoolslast year but have more recently opened itup to other sectors so that we could havesome diversity. This time our focus has beenon industrial

(Continued on page 5. See ISO 17024). BOC’S ALIGNMENT WITH ISO 17024: Enhanced Recognition of Building Operator Skills. BOC is closing in on the end of its second decade offering quality . training to facilities maintenance personnel. The program started in the Pacific Northwest and has since expand-ed across the country, so it seemed time to

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