Lean Practitioner/ Leader

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LeanPractitioner/Leader5 Day Course andCoaching SupportIn-line with:ISO 18404Available Virtuallyv. 1.1

Executive SummaryKinetik has worked with dozens of organisations in processimprovement interventions – to date we have trained over 500 people inLean methodologyWe will help your organisation to gain Lean process improvementcompetencies, and prepare you for ISO 18404 certificationOur support will help you create Lean capability in your organisation andaccelerate process improvements, reducing costs, avoiding costs,improving revenue or improving reputation/qualityWe will coach and train your team using extensive methods to embedcapability and supplemented with an on-line classroom platform1

We support you on your journey to meet the ISO standardThe ISO Standard 18404(2015)* defines the competencies with regards to process improvement. Our support isfocused on Lean based process improvement. We will help your organisation to gain Lean Practitionerand Lean Leader competencies, and prepare you for certification.The table below shows your milestones, reference to competency and the support we will provide.Required forYour MilestonesUnderstanding of Lean: itsprinciples and applicationOur Support‘Learning by doing’Assessment of evidence using our portalAccess to templatesReview of project A3sCoaching and peer to peer learningManaging Lean projectsAssessment of evidence using our portalCoaching support on projectand change managementPrepare and submission foryour ISO assessmentLean LeaderOur 5 day intensive training on LeanApply knowledge ofLean by embarking on leanprojectsTraining others in LeanLean PractitionerAccess to training materials andresourcesCoaching support on rolling out trainingSome areas onlyMost areasReview of documentsMock Exam*The International Organization for Standardization (ISO) is the an independent, non-governmental international organization that sets globalstandards in products, managing processes, delivering a service or supplying materials. More at iso.org.2

Benefits of our support for your organisationWe will teach you the advanced tools of Lean, and help you to execute projects thatdeliver bottom line benefit to your organisation; reducing costs, avoiding costs,improving revenue or improving reputation/quality. Our support will help you createLean capability in your organisation and accelerate process improvements.You will take a major step towards your staff becoming ISO 18404 certified in LeanPractitioner/Leader, improving the reputation of your organisation.Who should attend?This course with coaching suport is aimed at organisations who want to buildcapability in Lean skills both at at Practitioner/ Leader level. Attendees will have apassion for continuous improvement and want to learn and implement a structuredapproach for process improvement using Lean.How do you run your interventions?We run our coaching support with a team dedicated for your organisation. Weuse extensive methods to embed capability and supplemented with an on-lineclassroom platform. We can also support you fully virtually.3

Why Kinetik?We are more than just trainers. We have designed, supported and implemented leanchange for global companies including: ADP, Hertz, Fluorocarbon and Nations TrustBank. Our consultants are experts in complex processes and in delivering changeprojects.For in-house coaching, we tailor our delivery plan to suit your requirementsconsidering your current status, issues and opportunities, in order to maximise ourvalue. During training and coaching we work with your existing processes toaccelerate ‘learning-by-doing’.After initial training, our coaches will help your staff to apply knowledge in team projectsand gather sufficient evidence.Your staff can opt for either the ‘Lean Practitioner’ or ‘Lean Leaders’ based competencework, dependent on your needs.We will assess each team member to ensure they have evidence for relevantcompetence. We will support team members with a mock assessment inpreparation for submission for the ISO Standard. For formal assessment,we will refer you to an independent assessor to submit for the ISO 18404standard.4

How will we support you?Training using your own organisation processes as a basisAn online platform for evidence gathering andpeer to peer learningReview your evidence gathering on your application of LeanHelping you submit for the ISO 18404Coaching support on projects and building competencyWe provide you with online classroom platform:Gather sufficient evidence for ISO assessmentReceive coaching and feedback on your projectsAccess to online knowledge for you to embellishyour knowledgeTemplates to support project executionA collaborative area for peer to peer support5

Initial TrainingAs part of our support we run an engaging 5 day training programme (aligned with ISO 18404 comptencies)with clear learning objectives and outcomes. This will be aided by an assessment for assurance of competency.AgendaDay 1Day 2Understand your ownprocess challengesUnderstand the voice ofcustomerUnderstand Lean in yourworkplace - setupchangeExplain themanagement ofproductive timeUse RACI forcollaborating workingExperience the power ofLean with a simulationApply the use of takt andcycle timeUse analysis andproblems solving tools(fishbone, 5 whys)Explain the use ofworkload planningExplore stakeholdermanagementtechniquesPrioritise opportunitiessuitable for LeanDescribe value andnon-value add (7 wastes)Use analysis andproblems solving tools(SECAR)Understand how toimplement organisationchange – creating aroadmapExplorecommunicationplanning for LeanUnderstand the benefitsof Lean and itsmeasurementUnderstand Lean in yourworkplace - standardisedworkUse analysis and problems solving tools (DILO)Understand how toimplement organisationchange – managingresistanceExplore how to workon team basedchange projectsExplain the 5 LeanPrinciples including valuestream map of one ofyour processesUnderstand Lean in yourworkplace - visualmanagement and errorproofingTest creative thinkingtools (TRIZ)Plan on problemssolving using the A3approachExplore how to createa continuousimprovement mindsetDay 3Day 4Day 56

Frequently Asked QuestionsWhat is the ISO 18404?Is there a renewal process?The ISO have released a framework for Lean and Six SigmaThere is annual renewal: each person will need to “Prepare aCapability, the 'ISO 18404(2015) for individuals'. It is a recognition ofportfolio of evidence of work experience” which will becompetency (skills and abilities).required for confirmation.What levels of Competence are there?What commitment will an organisation need to make towardsThere are three roles for Lean: Practitioner, Leader and Expert.gaining this competency?Kinetik provides support for Practitioner and Leader.Your organisation will need to support Lean Project implementationincluding providing sponsors and champions. Staff who meet theWhat happens when the individual leaves the organisation?competency will need to keep an ongoing record of their skills andThe certification is portable; it can be moved from organisation toexperience. You will need a process to monitor and measureorganisation, and so a long-term investment for the individual andimprovement from Lean.for your sector as a whole.Can Kinetik deliver its support service virtually?What is difference about this certificate compared to otherYes we can. We have a virtual learning platform and makecertification bodies?significant use of Zoom/Microsoft Teams, Miro and other cloudThe ISO is based on competence level, not ‘book knowledge’ or onbased technologies to deliver a fully virtual service if required.passing an exam.“Candidates will be expected to demonstrate that they have anadequate level of competence, an amalgamation of education,training, skills and experience necessary to fulfil their roles”¹1. “BS ISO 18404:2015 - Competencies for key personnel and theirorganizations in relation to Six Sigma and Lean implementation.” BSI. 2015.7

kinetik solutions is a UK based company which was formed in 2007. We deliver business transformation,process excellence and change management in operational settings. We have delivered work to severallarge and global organisations around the world and have an international pedigree of experienceincluding Australia, Brazil, China, Mauritius, Sri Lanka and (naturally!) Europe.We are the catalyst for operational change. In order to make change effective for our clients, kinetiksolutions has developed three solutions areas which can be adapted for your organisation. Wetake pride in working with clients for sustainable results above all else. Each member of our team hasextensive experience in large scale transformations in both private and public sectors with at least 10 yearsof senior business or consulting experience. Most importantly our team can blend and work within differentcultures and leadership styles.We craft our work based on ‘on the ground realities’ in combination with our experience and commitment towards perfection.We work in collaboration, at all levels of your organisation, making our work value for money. Webelieve that the best way of embedding change is to develop a clear vision of future state,deep engagement with your change team and shaping key projects. We believe in keepingyou in charge always and depart as soon as your team can sustain itself.8

We have clear values when working with you78

Our solution areas810

We have delivered change globally and across sectors911

What they say about working with kinetik“You have well and truly kicked off the beginning of our culturechange. The vast majority of the feedback that I have receivedso far from the stakeholders, including General Managers forcountries that have been completed, has been overwhelminglypositive.”– Divisional Vice President, ADP“This was a critical project for EMI and required a significant shiftin culture within the company. The skills you brought to the rolecontributed greatly to the success of the project. Facilitation skillsare first-rate and they really reduced resistance in the workshopsbefore, during, and after the project implementation.”– Programme Director, EMI Music“Delivery was top-class. We have found in kinetik, a partnerwhom we feel we can really work with going forward to help uswith our Lean journey and add value to Nations Trust Bank.”– Chief Operating Office, Nations Trust Bank, Sri Lanka2121011

6@MS SN kMC NTS LNQD @ANTS JHMDSHJ70% of businesses fail to deliver transformationalchange successfully, repeating familiar mistakesover and over again. Dynamic and potent, this book,written by our director Ketan Varia, focuses on aproven holistic approach to implementing, dealingwith and adapting to change.Kinetik Solutions LtdRegistered in England & Wales,No. 0606777106061771REGISTERED OFFICE86-90 Paul StreetLondonBuy our book on change management.EC4A 2NEView our credentials, solutions, ethos, team and insight on:kinetik.uk.comVAT GB 839 9186 67www.kinetik.uk.combebetter@kinetik.uk.com020 3397 0686Visit our e-learning platform forchange managementNews and blogsShort sharp insightOur ideas on videoP 1113

What is the ISO 18404? The ISO have released a framework for Lean and Six Sigma Capability, the 'ISO 18404(2015) for individuals'. It is a recognition of competency (skills and abilities). What levels of Competence are there? There are three roles for Lean: Practitioner, Leader and Expert. Kinetik provides support for Practitioner and Leader.

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