2020 Workplace Learning Trends Report: The Skills Of The .

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2020 WorkplaceLearning TrendsReport: The Skillsof the Future

AI is reshapingthe world of workThe rise of artificial intelligence (AI) is redefininghow businesses operate. Artificial intelligenceenables computers to learn from experienceand accomplish human-like tasks moreefficiently by processing large amountsof data and recognizing patterns.Over the next decade, data analytics andAI will augment workers’ efficiency, as companiesrely on leading tech to beat out competitors,according to Gartner’s Hype Cycle 2019.2In the world offinance, investmentfunds managed byAI and computersaccount for 35%of America’s stockmarket today.1And this number isonly growing.1 “Masters of the Universe: The Rise of the Financial Machines,” The Economist, October 3, 2019.2 Roberto Torres, “Gartner Depicts a Business World Reshaped by AI in 2019 Hype Cycle,” CIODive, August 29, 2019.2020 Workplace Learning Trends Report2

Is your workforce ready?Given the speed of change,most organizations arenot ready for AI65%65% of leaders cited AI androbotics as an important or veryimportant issue in human capital.26%AI brings with it a proliferationof data. Organizations and theiremployees will need to manage, store,process, analyze, and draw actionableOnly 26% of surveyedorganizations are ready or veryready to address the impact ofthese technologies.insights from the data generated byAI. Becoming a data-driven culturewill be essential for organizations toharness the power of AI and big data.Source: 2019 Deloitte Global Human Capital Trends. 33 Deloitte Insights, 2019 Human Capital Trends Report, Deloitte Development LLC, 2019.2020 Workplace Learning Trends Report3

Reimagining learning &development in 2020With large-scale technologydisruption, organizations will needto respond in a transformational55 learningtrends in 202055 learningpredictions in 2020The latest learning trends & hottest skills based onwhat 40 million people are learning on Udemyworldwide, including by role, industry, and country.way. It will mean rethinkingworkforce skills and talentmanagement.This report will discuss howorganizations can reimagine thefuture of workplace learningfor the new decade.In this report, you’ll discover:2020 Workplace Learning Trends ReportBased on a survey of 200 L&D leaders, 5 waysorganizations are reinventing learning and preparingtheir workforce for the skills of the future.4

5WorkplaceLearningTrends in20205Workplace Learning TrendsTrend1From concept to reality:AI goes mainstream in 2020Trend2Upleveling the human: 2020 is about realizingthe full potential of humans and machinesTrend3Learning & development is startingto tackle reskilling the workforceTrend4Organizations are buildinga data-driven cultureTrend5Countries across the world areupskilling in highly coveted tech skills5

Trend1From concept to reality:AI goes mainstream in 20202020 is the year AI goes mainstream. We’re starting to see AIadopted in all parts of the business. Marketing is applying AI datainsights on customer behavior to tailor sales offers. HR teams arebeginning to use AI to recruit, screen, and interview candidates.Finance teams are applying AI and machine learning to reducecompany travel costs. The list of AI applications is endless.5Workplace Learning Trends: Trend #16

There’s been a shift towards AI anddata science skills over the past 3 yearsTop 10 tech skills that grew inpopularity 2016-2019*1.TensorFlowWhen looking at the hottest skills trending on Udemy2.Chatbotover the past 3 years, we see a shift to AI and data science.3.Microsoft Azure - architecture4.OpenCV (computer vision/AI)5.Neural networks6.LPIC- Linux7.Ethereum (blockchain)information. While self-driving cars or facial recognition are8.Splunk (data)the most popular examples, the power of neural networks9.QGIS (open-source GIS software)Here are the top 10 tech skills that have grown in popularityover the last 3 years (2016-2019).Machine learning and neural networks are the musclebehind artificial intelligence (AI) innovations that have takenthe world by storm. Artificial neural networks (skill #5)mimic how the human brain processes, stores, and acts oncan be leveraged for just about every industry.10. Kotlin*We ranked popular skills based on consumption on Udemy.com for each year 2016-2019.This list of top 10 is based on the skills with the highest rank change between 2016 and 2019.Source: Udemy Data 2020.5Workplace Learning Trends: Trend #17

Building these neural network and machine learning models is a complextask. New technologies like TensorFlow (skill #1) makes this processeasier. TensorFlow is an open-source library featuring machine learningalgorithms and code for developers to apply to their own applications.Computer vision is the field of AI that trains computers to interpret andunderstand digital images like facial recognition tasks. OpenCV (skill#4) is another open-source library of programming functions that helpsdevelopers build real-time computer vision applications. Driven by AI,chatbots (skill #2) can recreate the way a human interacts with customersto solve administrative tasks, sales, or frequently asked questions.5Workplace Learning Trends: Trend #18

Top 10 most popular techskills in 2020*AI, data science, web development,and cloud are the most populartech skills in 20201.Python2.React (web)3.Angular4.Machine learning2020, we see similar trends. There is a huge appetite for5.DockerAI and data science skills (Python, machine learning, deep6.Django7.CompTIA8.Amazon AWS9.Deep learningWhen we looked at the most popular skills on Udemy in justlearning), but also demand for web development frameworks(React, Angular), cloud computing and other IT certifications(AWS, CompTIA), and Docker. Docker is an open-sourceplatform used for the creation of software packages calledcontainers. For example, Docker is used in the DevOps processto automate some of the manual tasks of a DevOps Engineer.10. React Native (mobile)*Ranking is based on highest consumption on Udemy.com in 2019.Source: Udemy Data 2020.5Workplace Learning Trends: Trend #19

Top emerging tech skills: Web development,quantum computing, and internet thingsTop 10 emerging tech skills 2020*1.Gatsby.js (web framework)2.AWS Big Data3.React Hooks4.Microsoft Azure ArchitectureReact Hooks (#3 skill), a new addition to React 16.8, and Next.js5.Next.js (web framework)(#5 skill) as well as SwiftUI, a user interface tool for Apple apps,6.Apache Airflow (data processing)Apache Airflow (#6 skill), an open-source tool for complex7.SwiftUI (Apple apps)computational and data processing, and Pegasystems (#8),8.Pegasystems (digital processWe also took a look at the emerging tech skills that40 million people are learning on Udemy. Gatsby.js (skill #1) is anew web development framework tool that is on the rise. There’s agrowing shift to “static site” framework tools like Gatsby.js as a wayto build the web of the future. Other web development tools likealso top the list of emerging skills 2020. In AI and data science,certification for digital process automation software, also makethe top 10 of emerging skills. Finally, brand new skills likeautomation)quantum computing and ESP32, used in the internet of things,9.showed up on our emerging skills list this year.10. Quantum computing*ESP32 (internet of things)Data is based on skills with zero consumption in 2018 but surged in 2019 on Udemy.Source: Udemy Data 2020.5Workplace Learning Trends: Trend #210

Tech skills top the list forL&D priorities in 2020What is the most important skill area for trainingat your organization in 2020?It’s not surprising when we surveyed L&D leaders, 52% said tech skills weretheir top priority for training in 2020.Tech talent shortages: Softwaredevelopment, AI and datascience, and cloudWhat is the most important tech skill area fortraining at your organization in 2020?When we asked L&D leaders to name their top tech skill shortages, softwaredevelopment, AI and data science, and cloud computing topped the list.52%Technical skills, e.g. AI, data science, cybersecurity, cloud, programming43%Software development, e.g. Python, JavaScript, Swift, Kotlin24%All are equally important35%Artificial intelligence, machine learning, neural networks, and data science11%Soft skills, e.g. Emotional intelligence, conflict management35%Cloud computing, e.g. AWS, Microsoft Azure, Google Cloud10%Management & leadership skills32%Business intelligence tools, e.g. Microsoft Business Intelligence1%Business skills, e.g. Excel, project managementSource: Udemy Data 2020.5Workplace Learning Trends: Trend #1Source: Udemy Data 2020.11

Case studyHow Intellectiverefreshes itstech stack andskills every3-6 monthsJames Baldwin,COO of IntellectiveIntellective is an innovative technology consultingOur business focuses on creating business valuefirm that helps our clients drive the digitalfrom technology innovation. Rapid access totransformation of their business. Our globallytraining on cutting-edge technology is one ofdistributed teams help companies leveragethe big differentiators and reasons why wesoftware automation technologies and processesended up choosing Udemy for Business. Withto accelerate how they do business.some other providers, there’s a lag in providingThe digital business automation industry isconstantly evolving. As a result, we keep ourtechnology stacks on the cutting edge. Softwarerobots or robotic process automation (RPA), AI,the latest technology training because they use aslower publisher model. In contrast, Udemy’s moredynamic Marketplace model enables experts toupload the latest technology training.and machine learning are at the heart of whatRead blog: How Tech and EQ Skills Keepwe do. To stay ahead of the game, we reassessIntellective on the Cutting Edgeour technology, product, and service offeringsevery three to six months. Our business promotesa continuous “refresh cycle” of what’s working,what’s not, and what customers are looking for,creating a need for continuous technologytraining of our workforce.Find out how Udemy for Business can help yourorganization keep up to speed on the latest technologies.5Workplace Learning Trends: Trend #1Request a demo12

Trend2Upleveling the human:2020 is about realizing the fullpotential of humans and machinesWorkplace automation is here. AI and robotic process automation (a.k.a softwarerobots) are scanning all kinds of data at organizations to improve workplace safety,fraud, hiring time, or travel costs. But it’s not just about software robots. 2020 ismore than ever about the “human side” of our workforce. As automation and AI takecare of the more mundane tasks, employees are increasingly specializing in tasksthat leverage unique “human” strengths like creativity, emotional intelligence,and storytelling. 2020 and the next decade will be about upleveling the humanand realizing the full potential of humans and machines in the workplace.5Workplace Learning Trends: Trend #213

Process automation tools on the riseWe took a look at what kind of skills people are learning in theTop 10 fastest-growing process& tools skills in the workplace 2020*1.SAP2.ISO/IEC 27001 (risk management)top 10 fastest-growing skills in 2020.3.Information security processMuch in the same way that physical robots have revolutionized the4.Microsoft Dynamics 3655.UiPath (Robotic Process Automation)6.Business process managementas Microsoft Excel, databases, or web applications.7.Scrum (Agile)In our constantly changing environment, it’s not surprising that8.Oracle SQLAgile scrum (project management) and risk management9.Robotic Process Automationworkplace on Udemy for Business when it comes to process andtools. We found interesting trends in robotic process automationand business process management — both ranking in ourmanufacturing industry, software robots are now having a similarimpact on office work. Robotic Process Automation (RPA) simplymeans using process automation tools to quickly replicate howhuman beings perform routine daily office work on tools suchare also fast-growing skills.10. Risk management*Based on highest consumption growth rate on Udemy for Business 2018-2019.Source: Udemy Data 2020.5Workplace Learning Trends: Trend #214

Top 10 fastest-growingsoft skills in 2020*Soft skills like growth mindset, creativity,and communication matter in 20201.Growth mindset2.Creativity3.Focus mastery4.Innovation5.Communication skillsIt’s increasingly important for employees to adopt a growth6.Storytellingworkplace. While skills training is key, building an organizational7.Culture awarenessculture and leadership to nurture innovation and creativity is also8.Critical thinkingskills and what robots can’t do. Critical thinking, communication,9.Leadership10. Emotional intelligenceWhen we analyzed the fastest-growing soft skills peopleare learning at work in 2020, we saw an uptick in learningabout topics like growth mindset, creativity, and innovation.mindset of continuous learning and be open to change in thecritical. Finally, employees are leaning into their innately humanstorytelling, and emotional intelligence top the list of fastestgrowing soft skills in 2020 in the workplace.*Based on highest consumption growth rates 2018-2019 on Udemy for Business.Source: Udemy Data 2020.5Workplace Learning Trends: Trend #215

What are the top soft skill priorities for trainingat your organization in 2020?Soft skills priorities byL&D leaders for 2020This paralleled the kind of soft45%42%40%InnovationChange managementCommunication & storytelling38%38%29%Emotional intelligenceGrowth mindsetTime managementskills L&D leaders indicated astheir top priority in our survey.Innovation, change management,emotional intelligence,communication & storytelling,and growth mindset all feature ontheir wish list for employees.Source: Udemy Data 2020.5Workplace Learning Trends: Trend #216

Case studyHow emotionalintelligence skillshelped Intellectivebuild effectiveteamsJames Baldwin,COO of IntellectiveIntellective is an innovative technologyunderstanding. Needing to find a way to scaleconsulting firm that helps our clients drivetrust and purpose quickly, we focused onthe digital transformation of their business.emotional intelligence (EQ) courses on UdemySoft skills are also extremely important for usfor Business that got to the core of what weto build effective, globally distributed teams.needed to better connect our teams.We leverage Udemy for Business’ robust softskills training extensively as part of allour career training paths.Our training focused on how our globalassociates should communicate and empathizewith each other to help them work togetherAlmost every team at Intellective is globalmore effectively. These skills helped us buildwith associates from across North America,collaborative high-functioning teamsEastern Europe, and India. Unfortunately, ourat Intellective.rapid growth created the problem of horizontalcommunication — an issue that often ariseswhen scaling expert teams. It wasn’t a languageRead blog: How Tech and EQ Skills KeepIntellective on the Cutting Edgebarrier, but it was one of trust and sharedFind out how Udemy for Business can help build high-functioningteams through soft skills training in emotional intelligence and more.5Workplace Learning Trends: Trend #2Request a demo17

Trend3Learning & developmentteams are starting to tacklereskilling the workforceOrganizations tend to lay off workers to addressobsolete skills and then hire for new skills tomove the business forward. However, with tightlabor markets, business leaders are beginning6xlong-term planning, the cost of disruptive layoffs“The net savings:It can cost as much as6 times more to hirefrom the outside thanto build from within.“and hiring can be more expensive than providing—Josh Bersin.4to recognize retraining existing talent for newroles as more effective than competing for scarcetalent. While reskilling for future skills requirescontinuous training for employees.4 Josh Bersin, “Rethinking the Build vs Buy Approach to Talent,” WhiteBoardAdvisors, 2019.5Workplace Learning Trends: Trend #318

L&D teams are reskilling their workforceBuild vs. buy talentWe’re starting to see companiesreskill existing employees for newroles. AT&T has retrained 180,000employees as part of their FutureReady program. Employees can viewin-demand roles at the organization39%59%64%and opt to take the required trainingto prepare themselves for thesenew roles. Future Ready has helpedAT&T minimize external hiring andtransitioned employees to newroles on a large scale.55 Lauren Weber, “Why Companies Are Failing at Reskilling,”Wall Street Journal, April 19, 2019.5Workplace Learning Trends: Trend #3of L&D leaderssaid current jobs areeither being alteredor replaced by newtechnologies like AIand automation.of L&D leadersreskilled 10-20%of their workforcein the last year.of organizations havean informal or formalreskilling program.Source: Udemy Data 2020.19

Employees are warming to automationWith more organizations offering reskilling programs for new roles internally, employees are starting to view automation and disruptive technologiesin a more positive light. When we asked L&D leaders how their employees feel about automation and other disruptive technologies, 29% of L&Dleaders said their employees were excited to learn new skills. Only 12% were afraid they would lose their job.With this new demand for reskilling, organizations are placing a higher priority on L&D. 35% of surveyed organizations enjoyed increased budgets in thelast year, and only 13% saw their budget decline. However, 51% of L&D budgets remained the same, which is worrying, given the reskilling task ahead.How do your employees feel about new disruptivetechnologies like automation, AI, or others?How has your L&D team budget (spend and/orheadcount) changed in the last year?29%51%Excited to learn new skills for new rolesNo change20%35%Open to delegating mundane work to automationIncreased12%13%Afraid they will lose their jobDecreasedSource: Udemy Data 2020.5Workplace Learning Trends: Trend #3Source: Udemy Data 2020.20

Case studyTransforming intoa data scienceleader: How BoozAllen Hamiltontrained datascientists at scaleJim HemgenSenior Learning Associate,Booz Allen HamiltonAt Booz Allen Hamilton, a management andtechnologies, and platforms using Udemy fortechnology firm, we strive to be a game-changerBusiness and Degreed. Here are 4 ways we scaledin the data science field. We want to innovate andpersonalized learning at Booz Allen Hamilton tochange the conversation around data to help ourmeet our data science talent challenge.clients harness data in a way they’ve never used Online assessments and pre-workit before. That’s why we set a goal over 3 years toemploy 5,000 data scientists. Due to the talentshortage, we knew we couldn’t only rely on hiringdata scientists externally. Instead, we doubleddown on training existing employees for newdata science roles. To meet this goal, our learning& development (L&D) team set out to create apersonalized learning program at scale.to tailor learning Personalized online learning pathways Blended learning model focused on hands-onprojects in the classroom Mentor circles that guide the learning journeyRead blog: How Booz Allen Hamilton IsWinning the War on TalentWith a lean L&D team, we played the role of“learning experience architects.” We developeda great ecosystem with curated content,Find out how Udemy for Business can help buildworkforce skills through personalized learning paths.5Workplace Learning Trends: Trend #3Request a demo21

Trend4Organizations are buildinga data-driven cultureAs organizations build a data-driven culture to harnessthe power of AI and big data, roles are changing fastand becoming more fluid. For example, marketers andsales pros are becoming more data savvy.5Workplace Learning Trends: Trend #422

Top 10 popular skills that matterto marketers in 2020*Top 10

Source: 2019 Deloitte Global Human Capital Trends. 3 3 Deloitte Insights, 2019 Human Capital Trends Report, Deloitte Development LLC, 2019. Given the speed of change, most organizations are not ready for AI AI brings with it a proliferation of data. Organizations and their employees will need to manage, store, process, analyze, and draw actionable

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