ISO 26000 - Blycolin
SELF-DECLARATIONISO 26000Drawn up in conformity toNEN NPR 9026 C1:20122019-2020
ISO 26000, principles and guidelines we endorseBlycolin is the leading international specialist andpartner in linen services for the hospitality branch.Our enthusiastic employees believe quality isvery important and endorse our corporate socialresponsibility. In an inspiring and efficient way, weproudly achieve sustainable total solutions thatcontribute to the maximum quality perception (Qperception) of hospitality guests.Our core valuesPERPROFR ESHI PLY ORGANIZEDSIE N TDIA L OQ U EEMANATIN G R E LIA BILITY2019-2020In 2013, we have opted for ISO 26000 to organizeour CSR efforts and communicate about it. Beforeyou lies the updated version of our self-declaration,based on our latest insights and accomplishmentsregarding CSR. Blycolin is ISO 9001:2015 and Certex certified.Valuable quality certificates that offer certainty.However, in our opinion, they say very little aboutprinciples and guidelines for corporate socialresponsibility. ISO 26000 is developed especially forthat purpose. ISO 26000 is an international guidelineto put sustainable entrepreneurship into practice.ISO 26000 SELF DECLARATIONNSFICWe are transparent in the operation of our companyand conduct our business based on honesty, trustand clear agreements. We treat all people equally,stimulate their contribution to the production processand make sure working conditions and workingrelations are optimal. Moreover, with ISO 26000,we emphasize that we actively want to improve theenvironment and work on sustainable solutions. Wealso emphasize that we respect you as our customerand will always provide you with proper productinformation and safe products. We are also veryinvolved in the community.2 INSPIRINGVIN G OF CARER V I C E & RE LA T I OSOURCE 44TD R ELIEREASON FOREXISTENCE 26 T SEHEARTCULTURE 53 I NGEFFUTURE 44HB DARYALITQUITPOSITIONING 71 MEFOD I S C I P L I NE DAIU L T - O R I E NT E DANDURE IN WORKA L L OY A LT YOEASMUTUTFPLEMPATHYECPL E, P LANETR P EOWith the self-declaration at hand, we are ableto demonstrate how we apply the principles andguidelines of ISO 26000. With this self-declaration,we demonstrate how we apply the principles andguidelines of ISO 26000. We have implemented thatsignature, because we have integrated the corethemes of ISO 26000 optimally in our operationalmanagement. Thereby, we have consciously chosenfor a number of core themes and focus points.B LY C O L I NRPESSO N A L ATTE NTIO NISO 26000 provides the answer to the question of howto handle corporate social responsibility. Blycolin hascompletely endorsed the principles and guidelines ofISO 26000 since 2013.
Focal points Optimizing logistical flows withcustomers and partners Optimizing logistical flowssupplier – laundryParticipation in projects forpurchasing sustainable fibersTHE ENVIRONMENTHONEST BUSINESSHUMAN RIGHTS PROPERMANAGEMENT ESTSEnergy-saving laundry (includingorientation deploying sustainableenergy) Further increasing of transparencyabout expectations andagreements with the customerand laundry facilitiesMaking footprint of washing processinsightful at customer levelB LY C O L I N 3 1. CSR principles2. Recognizing corporate social responsibility ofBlycolin and stakeholders involved3. CSR core themes4. Integrating social responsibility within BlycolinMarc van Boekholt,Managing Director2019-2020On behalf of the Blycolin Group. Corporate social responsibility. It feels better! We arealways open to suggestions and ideas.ISO 26000 SELF DECLARATIONIn this document, we provide you with the answers tothe questions of the NPR 9026 C1:2012. These arecategorized into four main subjects:
ContentsThis self-declaration document is divided into four chapters. Within these four main subjects, a numberof underlying subjects have been defined. For every underlying subject, one or more questions have beenincluded. The division of questions per underlying subject is as follows:1. CSR principlesUNDERLYING SUBJECT n rendering3. CSR core themesQUESTION1234567n determiningrelevance CSR subjects 11 12n determining significance CSR subjects 13 14n prioritizing CSR subjects 15 16 17 18 1944. Integrating social responsibilitywithin Blycolinstakeholders n involving stakeholders QUESTION8 910QUESTIONresponsibility and sphere 2019-2020of influence 20 21n appropriate precision 22 23 24 25n vision, mission, policy and strategy 26n developing support and competencies 27 28n integration social responsibilityin operational processes, systemsand procedures 29n communication and reporting 30 31 32 33n monitoring activities and assessingperformances 34 35 36 37n selecting CSR initiatives andinstruments 38 39 40ISO 26000 SELF DECLARATIONUNDERLYING SUBJECT n indentifyingn chain UNDERLYING SUBJECT 2. Recognizing corporate socialresponsibility of Blycolin andstakeholders involvedQUESTIONB LY C O L I Naccountability n transparency n ethical behavior n respect for the interests of stakeholders n respect for the legal order n respect for international codes of conduct n respect for human rights UNDERLYING SUBJECT
11. CSR PRINCIPLESQuestion 1 Rendering accountabilityQuestion 2 TransparencyOur organization renders accountability forour effects on society, the economy and theenvironment. We render accountability for:Our organization is transparent about decisions andactivities that have an effect on our surroundings.n theeffects of our operational management onsociety, the environment and the economy andespecially for any negative effects;n the measures we have taken to prevent repetitionof those negative effects.Clarification/examples:n the5ISO 26000 SELF DECLARATION 2019-2020goal, nature and location of our activitiesThis information is supplied on our website.n who has the majority interest in our organizationTo stakeholders that require this information, thishas been made clear and comprehensible.n which responsibilities and qualifications go withthose positions in terms of decision-makingInternally and easily available. To relevantstakeholders, this information is available.n who holds which position in our organization interms of decision-makingInternally and easily available. To relevantstakeholders, this information is available.n our CSR performance for significant subjects(internal)This information is available internally, amongothers through the financial report (available torelevant stakeholders), the environmental reportfor laundry facility Bunschoten and the carbonfootprint calculation for Zaltbommel and itsown laundries, as well as reports of periodicalinterviews with suppliers and reports of periodicalaudits.n our financial performancesTo relevant stakeholders, this information isavailable. Our website (www.blycolin.com) contains informationon our organization and our CSR policy, as wellas information on current projects within thispolicy. For the laundry facilities in Bunschoten,Maasmechelen (BE), Renkum and Mechelen (BE),Blycolin has insight into the carbon footprint,measured annually by an independent researchagency based on the total energy consumption anddriven kilometers. Besides this, Blycolin is CERTEXand ISO9001:2015 certified and within this qualitymanagement system, inspection, evaluation andcontinual improvement of our activities are secured.We are transparent about:B LY C O L I NIn various ways, Blycolin renders accountability to itsstakeholders for the impact of activities on society,the economy and the environment. Among others,through:- annual reports- participation in long-range agreements (MJA3)- customer satisfaction research- corporate website- formal and informal communication withstakeholders.Which activities does your company undertake torealize this principle?
1Question 3 Ethical behaviorn fromwhere our financial means originateTo relevant stakeholders, this information isavailable.n who we consider to be stakeholdersThis information is shared with our employees.n the way in which these stakeholders are selected(internally)This information is shared with our employees.n how these stakeholders are involved in theorganization (internally)This information is shared with our employees.This information is:our core values and principles known.We do so, among others, by means of this selfdeclaration, on our intranet for our employees andon our website;n focusour company structures in a way thatpromotes ethical behavior.We have appointed a confidential advisor and the‘four eyes principle’ is applied to assessments andimportant decisions;n make the codes of conduct that are expected ofvarious people in and around our organizationknown by means of the personnel policy andpersonnel regulations;n prevent or solve conflicts of interest in theorganization that might lead to unethical behavior;n establish supervision and control mechanisms tomonitor, support and enhance ethical behavior,for instance for job interviews and departmentalmeetings.How is this ethical behavior formalized? 2019-2020Blycolin and its employees behave in an ethicalmanner and deal with stakeholders in a decent way.The guidelines for this have been recorded in thepersonnel policy and personnel regulations. There isalso a code of conduct for suppliers.6ISO 26000 SELF DECLARATIONBlycolin gladly invites parties with additionalquestions to contact us.n make and easily available. Not all corporatelycritical information is available publically,as indicated above;n comprehensible to our stakeholders;n timely, factually correct, clear and objective.We:B LY C O L I Nn publicallyOur organization displays ethical behavior.Which activities does your company undertake torealize this principle?
1Question 4 Respect for the interests ofQuestion 5 Respect for the legal orderstakeholdersOur organization respects and anticipates theinterests of stakeholders.Which activities does your company undertake torealize this principle?We:We:n acquaintourselves with the applicable legislature:Through a number of ways, this is secured withinBlycolin, for example:- enabling and stimulating reading professionalliterature;- stimulating visiting shows;- active membership of branch association FTN;- organizing training in cooperation withsuppliers(machines, chemicals).n know2019-2020Concrete examples are:- discussing this self-declaration with a number ofcustomers and suppliers, or sending it to them;- the periodical customer satisfaction enquiry.periodically whether the organizationstill complies with legislature: Yes, through:- ISO9001:2015 audit;- Certex;- RIE update. n assessingISO 26000 SELF DECLARATIONBlycolin acknowledges and respects the interestsof its stakeholders and anticipates these interestspro-actively. Blycolin values maintaining a goodrelationship with its stakeholders. It is clear thatstakeholders have influence and are influenced whentaking decisions and making strategic choices. Forthis reason, we value a structured dialogue with ourstakeholders so there is a good balance betweenthe interests and expectations of Blycolin and itsstakeholders.Comply with legislature in all countries weare active is, even when enforcement fromthe government is inadequate. Blycolin highlyvalues ethical and honest trading. Complyingwith legislature is a precondition for this. Wemake arrangements to ensure our relations andactivities comply with legislature. This is done invarious ways:- measures as a result of audits (Risk Inventoryevaluation, ISO9001, Certex);- safety instructions of suppliers (SA8000,ISO9001:2015);- informing employees on recent and relevantlegislature and how they can comply with it.Every employee has a personal developmentplan, with space for education in it. Clarification/examples:n7B LY C O L I Nwho our stakeholders are;n acknowledge and value our stakeholders andrespond to stakeholders’ concerns;n recognize that stakeholders can influence theactivities of our organization;n have determined whether stakeholders arecapable of contacting us in order to exert influenceand that we take this into account;n weigh the interests of stakeholders in relation tobroader public expectations;n take into account the interests of stakeholderswith which we do not have a formal relationship.Our organization respects the ruling legislature.Which activities does your company undertake torealize this principle?
1Question 6 Respect for international codes ofQuestion 7 Respect for human rightsconductOnze organisatie respecteert de internationalegedragsnormen.Welke activiteiten onderneemt uw organisatie ominvulling aan dit principe te geven?Our organization respects and acknowledges theuniversal human rights.Which activities does your company undertake torealize this principle?We:We:nnnnnnOur most important suppliers of textile haveundersigned our Code of Conduct. Periodically,we have local audits at our manufacturers of oursuppliers. Also, we have SA8000 audits performedat these manufacturers.ISO 26000 SELF DECLARATIONPlease see clarification to question 6.Clarification/examples: Clarification/examples:8B LY C O L I Nnrespect the minimal international codesof conduct in countries where legislatureinadequately protects the environment or societyor conflicts with international codes of conduct;reconsider our relations and activities in areaswhere the international codes of conduct are notupheld;prevent our complicity in the violation ofthe international codes of conduct by otherorganizations.respect these rights in all countries, cultures andsituations;take measures in situations in which humanrights are violated in terms of our operationalmanagement, the value chain and/or our sphere ofinfluence;do not abuse or profit from situations in whichhuman rights are insufficiently protected;respect the international codes of conduct. 2019-2020
22. RECOGNIZING CORPORATE SOCIAL RESPONSIBILITYOF BLYCOLIN AND STAKEHOLDERS INVOLVEDQuestion 8 Indentifying stakeholdersThe ISO 26000 steering group has compiled thisinformation and returned for approval. The results ofthis analysis is the answer to question 9.How has your organization indentified itsstakeholders (who have been consulted inwhich way)?Question 9 Identifying stakeholdersFor the stakeholder analysis, a wide range of Blycolinemployees has been selected. These colleagues havebeen asked to map out:Who are the stakeholders in your organization?n toBelow, you can find a visual representation of ERManagementindividual partiesEmployeesPRODUCTEND OF LIFERecycling ChemicalsEnergyWaterHospitality branch:Managementchain partiesTextile Services:Zaltbommel, Lier, Aachen& KrakówShareholders,Financial authorities,Knowledge institutesNGOs,Charities,NEN/ISO,Branch associationEnd user:ConsumerWaste disposalfacilities2019-2020LinenModes of transportCompetitorsTextile service/laundryLinen producersSUPPLIERTown councils:Renkum, Bunschoten,Mechelen, Lier,Maasmechelen,Zaltbommel,Aachen, KrakówBASIC MATERIALLaundriesRenkum, Bunschoten,Mechelen & MaasmechelenISO 26000 SELF DECLARATIONLogisticalservice providers Contractedlaundry facilitiesB LY C O L I Nwhom should be given account;has interests in Blycolin’s decisions;n who is influenced positively or negatively byBlycolin’s actions;n who is in the chain.n who9
2Question 10 Involving stakeholdersWhy and for what does your organization involveits stakeholders (give examples of the way in whichyour organization has done so)?This self-declaration is a reason for Blycolin tointensify the dialogue with stakeholders aboutCSR. In 2019-2020, Blycolin has set itself thefollowing tasks:We involve our stakeholders to:n ton gaininsight into the impact of our decisions andactivities on specific stakeholders;n findout whether positive impact on oursurroundings can be increased and negativeimpact can be decreased;n find out whether our claims with regard to socialresponsibility are found to be credible.n todiscuss the self-declaration with at least3 suppliers to further improve our CSRperformance;n to remain transparent about what we do,also with regard to CSR, in conversations,newsletters, on the website and on social media.We love to share our linen stories;n where possible, create partnerships that offerbenefits to us and our stakeholders.10B LY C O L I N ISO 26000 SELF DECLARATIONBy means of, among other things, periodicalconversations with suppliers, periodical customersatisfaction research and the periodical reviewwith our employees, we visualize the impact of ourdecisions and activities. Our regional managersare also an important link in the dialogue withour customers. In every conversation, they collectvaluable input to improve our CSR performance.Innovations simply cannot take place without the helpand dedication of our customers. To improve andinnovate effectively, we depend on the input of ourstakeholders.discuss the self-declaration with 5 customersin the Netherlands, Belgium and Germany tofurther improve our CSR performance; 2019-2020
33. CSR CORE THEMESQuestion 11 Determining relevance CSRsubjectsIndicate whether you have considered the followingwhen determining the relevant subjects:n customernn yourown activities and decisions;n activities and decisions of organizations in thevalue chain and sphere of influence of yourorganization;n daily activities and special circumstances.nn/ consumer affairs – Information andawareness;social awareness – Showing commitment;social awareness – Education and culture;social awareness – Development and access totechnology;Question 12 Determining relevant CSR subjectssubjectsnnthe degree to which the subject has an effect onyour stakeholders and sustainable development;the effect of taking extra action(s) in this subject,or deciding not to do so.Question 14 Determining significance CSRsubjectsnnnnnnmanagement of the organization – Decisionmakingprocesses and structures;environment – Prevent pollution;environment – Sustainable use of resources;environment – Push back and adjust climatechange;working practices – Work and work relationships;working practices – Working conditions;2019-2020Which subjects are significant? of the organization – Decisionmakingprocesses and structures;n environment – Prevent pollution;n environment – Sustainable use of resources;n environment – Push back and adjust climatechange;n working practices – Work and work relationships;n working practices – Working conditions;n working practices – Personal development &training;n honest business – Honest competition;n human rights – Due Diligence;n human rights – Handling complaints and disputes;n customer / consumer affairs – Honest marketing;n customer / consumer affairs – Sustainableconsumption;n customer / consumer affairs – Customer serviceand support;n customer / consumer affairs – Protection ofprivacy;ISO 26000 SELF DECLARATIONn management Which subjects are relevant?Which criteria have you used in determining thesignificant subjects?B LY C O L I NQuestion 13 Determining significance CSR11
3nnnnnnnnnnncustomer / consumer affairs – Protection ofprivacy;customer / consumer affairs – Information andawareness;social awareness – Showing commitment;social awareness – Education and culture;social awareness – Development and access totechnology.Question 16 Prioritizing CSR subjectsWhich subjects have priority?nnnnnnnenvironment – sustainable use of resources;environment – prevent pollution;working practices – working conditions;human rights – due diligence;customer / consumer affairs – honest marketing;customer / consumer affairs – sustainableconsumption;customer / consumer affairs – information andawareness.The priorities have been elaborated in action plansfor the period 2019-2020 (please see question 17),or have been translated into participation in a CSRinitiative (please see question 40).12B LY C O L I Nnworking practices – Personal devel
ISO 26000 provides the answer to the question of how to handle corporate social responsibility. Blycolin has completely endorsed the principles and guidelines of ISO 26000 since 2013. With the self-declaration at hand, we are able to demonstrate how we apply the principles and guidelines of ISO 26000. With this self-declaration,
Member of US TAG for ISO 26000. Framework for the Session. 1. Introduction (5 minutes) 2. Background on ISO 26000 (15 minutes) 3. Ways ISO 26000 is already being used globally (15 minutes) 4. Suggestions for use of ISO 26000 by US companies (15 minutes) 5. Issues and questions raised by the audience (40 minutes) Carolyn Schmidt, Panelist .
II. CORPORATE SOCIAL RESPONSIBILITY AND THE ISO 26000 2 III. THE fRAmEWORK fOR SOCIAL RESPONSIBILITY 4 IV. HOW ISO 26000 RELATES TO OTHER STANDARDS 7 V. STEPS TOWARDS SOCIAL RESPONSIBILITY 14 VI. THE BENEfITS Of fOLLOWING ISO 26000 15 VII. CONCLUSION 17 CONTENTS ABSTRACT The purpose of this white paper is to provide an introduction to the ISO
En chantier depuis 2005, l’ISO 26000 verra le jour mi 2010. L’ISO 26000 Fournir un cadre de référence international à la responsabilité sociétale, tel est le principal enjeu de l’élaboration de la norme ISO 26000. Avec elle, les Etats, les entreprises, ONG, consommateurs et autres experts des pays développés et en voie de développement s’engagent pour définir les contours .
The ISO 26000 provides guidelines for social responsibility (SR) for all types of organizations worldwide. The ISO 26000 is a voluntary standard that maps out a framework, which an organization can follow to set up an effective and efficient implementation of the ISO 26000 standard.
ISO 26000 and OECD MNE Guidelines Page 7 of 32 ISO 26000 Post Publication Organization 2. Comparison, key similarities 2.1 In general The OECD Guidelines for Multinational Enterprises and ISO 26000, Guidance on social responsibility, aim to promote responsible practices in organizations. Both instruments provide guidance for
ISO 26000:2010, Guidance on social responsibility ISO 26000 provides guidance on how businesses and organizations can operate in a socially responsible way. The standard helps to define social responsibility and translate principles and issues into effective actions based on international norms of behaviour. The guidance provided in ISO 26000 is
ISO 14001, ISO 50001, ISO 26000, ISO 10002, ISO 16949 Kristina Zheliba Dicle Solmaz 05.10.20171
Samy T. (Purdue) Rough Paths 4 Aarhus 2016 27 / 67. Russo-Vallois’symmetricintegral Let φbearandompath Then Z b a φ w d Bi w L 2 lim ε 0 1 2ε Z b a φ w Bi w ε B i w ε dw, providedthelimitexists. Definition9. gralcoincideswith Young’sintegralifH 1/2andφ C1 H ε Stratonovich’sintegralintheBrowniancase Samy T .
