Employer Guide To CONNECT - FloridaJobs

2y ago
18 Views
4 Downloads
3.33 MB
35 Pages
Last View : 22d ago
Last Download : 2m ago
Upload by : Shaun Edmunds
Transcription

Employer Guide to CONNECT

Employer Guide1.TABLE OF CONTENTSTable of Contents . 22.Introduction . 42.1Guide Instructions . 42.2CONNECT System Overview. 42.2.1What is CONNECT? . 52.2.2Where can I access CONNECT? . 52.2.3What are the benefits of CONNECT? . 52.2.4Who can use CONNECT? . 53.Log in to CONNECT as an Employer . 63.1Log in to CONNECT as an Employer . 63.2Navigate the Employer Homepage . 63.3View Employer Account Profile . 73.3.13.4To view your Employer Account Profile, please follow the steps below: . 7Access Employer Inbox . 83.4.1To Search for Correspondence needing your attention in your inbox . 93.4.2To view ‘All’ correspondence requiring your attention, please follow the steps below: . 103.4.3Manage Employer Action Items . 113.4.4View the Employer Action Item Notice . 113.4.5Respond to UCB-412/Notice of Claim Filed . 123.4.6Respond to Fact Finding . 143.5File Appeal . 163.5.1Withdraw an Appeal . 183.5.2View Case Folder. 19Version Date: December 22, 2016Page 2

Employer Guide3.5.33.6Upload a document to Appeal Case Folder . 20Short Time Compensation (STC) Plan Benefits . 203.6.1What is STC? . 203.6.2STC Employer Requirements . . . .213.7Maintain an Employer Account .213.8Protest Benefit Charges . 233.9Search for completed items in Employer Correspondence . 243.10Registering for SIDES E-Response. 253.10.1Registering for SIDES E-Response . 253.10.2Ending SIDES E-Response Registration . 263.11Maintain Employer Account Users . 273.11.1To Maintain maintain users for your Employer Account, please follow the steps below . 273.11.2To ‘Modify’ the user information, please follow the steps below: . 283.11.3To view or reset roles, please follow the steps below: . 293.11.4To reset a user’s password . 303.11.5To remove a user, select ‘Inactivate’ and follow the steps below: . 303.11.6To create a ‘New’ user. . 313.12Assign and Maintain TPA (Third Party Administrator) . 323.12.1View and maintain TPA access . 323.12.2Add a New TPA . 34Version Date: December 22, 2016Page 3

Employer Guide2.INTRODUCTIONThis document is a reference for navigating the system functions and employer uses in theCONNECT system to access payments, benefits, appeals, determinations, and correspondencerelated to Florida Department of Economic Opportunity (DEO) employer accounts.2.1Guide InstructionsThis document provides a “how to” for an employer who needs to navigate the CONNECTsystem.Topics listed in the table of contents can be jumped to by pressing “Ctrl Click” to follow thehyperlink to that topic.Helpful hints, tips, and reminders are indicated with a pointed hand symbol and text box.Please note that this icon is where you will find helpful hints, tips, andreminders.You will find step-by-step instructions, and this red circle icon: 1indicates the step numberon the screenshot. These are to help you follow along in the guide as you complete the stepsyourself on the CONNECT Website. Please note that the steps are listed before the image.Sometimes, links or special features of a screen are highlighted with a red rectangletomake it easier for you to find it on your screen as you follow along.2.2CONNECT System OverviewThe purpose of the System Overview is to provide a high-level overview of the CONNECTsystem. It will cover applications and features of CONNECT, users of CONNECT, how toaccess CONNECT, and the benefits of using Connect.Version Date: December 22, 2016Page 4

Employer Guide2.2.1What is CONNECT?CONNECT is a claims management system that claimants use to apply for benefits. Claimants,employers and third parties can access information about filed claims and communicate withDEO Staff through CONNECT.2.2.2Where can I access CONNECT?CONNECT is a Web based system, that anyone with internet access and user credentials canaccess. Employers can access CONNECT by typing or copying the following link into a browseraddress bar: ASPX and can also beaccessed from the DEO Web site: http://www.floridajobs.org.2.2.3What are the benefits of CONNECT?CONNECT provides easy, online access to all claim-related information that Employers andother users can access anywhere, at any time. CONNECT makes it easier and faster to applyfor benefits, resolve issues, and provide information. It provides better processes, systems, andservice for claimants, employers, third parties, and DEO Staff and a stronger connectionbetween Remployment Assistance and Workforce to expedite the RA process. UsingCONNECT means: Less paperworkLess filingFaster response time2.2.4Who can use CONNECT?CONNECT is a central system that is accessed by six types of users: claimants, employers,DEO staff, Third Party Representatives (TPRs), Third Party Administrators (TPAs) and OtherState and Federal Agencies. Claimants – Claimants use CONNECT to apply for benefits, file an appeal, and view andsend correspondenceEmployers – Employers use CONNECT to file appeals, protest benefit charges, andview and send correspondenceDEO Staff – DEO Staff use CONNECT to evaluate information, authorize payments,adjudicate issues, and maintain dataTPRs – Third Party Representatives use CONNECT to search and view informationabout claimants that have provided access to the TPRTPAs – Third Party Administrators perform reemployment assistance benefit activities onbehalf of an employer, and the employers provide the TPA access to specific informationOther State and Federal Agencies – Other state and federal agencies have contractsthat outline the specific information that they can access in CONNECTVersion Date: December 22, 2016Page 5

Employer Guide3.LOG IN TO CONNECT AS AN EMPLOYERIf you are an employer registered with DEO before September 2013, your CONNECT accounthas already been set up and you will access CONNECT using the login information that wassent to you in the mail from the Department. If you don’t have the login information or if you arehaving trouble logging in, call the Employer Contact Center @ 1-877-846-8770 and select Otherat ext. 5.3.1Log in to CONNECT as an EmployerThis section provides instructions on how to log in to CONNECT as an employer.1. Enter the CONNECT URL into your browser address gin.ASPX2. Enter your User ID and your Password.3. Select ‘Login’.1233.2Navigate the Employer HomepageThis section will provide information on navigating the CONNECT Employer Homepage, anddemonstrate the steps needed to: Identify the features and links on the Employer Homepage Understand the functions an Employer can perform in CONNECTFunctions available on the Employer Homepage:1. Select ‘Change Password’ to change your password.2. Select ‘Log off’ to log off.12Version Date: December 22, 2016Page 6

Employer Guide3. View Employer Account Profile.4. Select ‘Employer Inbox’ to view your Employer Action Items.5. Select ‘Short Time Compensation Plan’ to view or modify an STC Plan, or to initiate anSTC Plan.6. Select ‘Address Information’ to view and maintain your account address.7. Select ‘Benefit Charge Protest’ to protest benefit charges made against your employeraccount.8. Select ‘Correspondence Search’ to search correspondence.9. Manage SIDES E-Response.10. Select ‘User Maintenance’ to maintain users associated with your Employer Account.11. Select ‘Assign and Maintain TPA’ to assign or maintain TPA users associated with youraccount.Please note that the Function Hyperlinks are available on the left hand side ofthe page under Employer Home and the center of the page. The menu on theleft side of the page does not change as you click on a hyperlink.354678910113.3View Employer Account ProfileThis section describes the necessary actions to view an Employer Account Profile inCONNECT, and documents the steps necessary to perform the following: View your Employer Account Profile View your Account Status View Action information View status determination history3.3.1To view your Employer Account Profile, please follow the steps below:1. Select ‘View Employer Account Profile’ from the left-hand menu on the EmployerHomepage.Version Date: December 22, 2016Page 7

Employer Guide12. View the section of the page titled ‘Account Profile’ – this is your account information.3. Select the ‘Status Determination Pending’ hyperlink to view the status of any applicabledeterminations associated with your employer account.233.4Access Employer InboxThis section describes the necessary actions to access your Employer Inbox, and documentsthe steps necessary to perform the following: Locate your Employer Inbox Navigate your Employer InboxTo access your Employer Inbox, please follow the steps below:1. Select ‘Employer Inbox’ from the left-hand menu of the Employer Homepage.2. The Employer Inbox will automatically populate with any Notice of Hearings at the top ofthe page.12Version Date: December 22, 2016Page 8

Employer GuidePlease note that Notice of Hearings will display automatically until the ActionDue Date has passed. All other correspondence requiring your attention willneed to be searched for.3.4.1To Search for Correspondence needing your attention in your inboxTo search for correspondence in your Employer Inbox, please follow the steps below:1. Select ‘Employer Inbox’ from the left-hand menu on the Employer Homepage.12. Enter information in one or more known data fields.a. Action Due Dateb. Created On Datec. Document ID.d. Claimant Social Security Numbere. Claimant First or Last Name3. Select correspondence subject. (This contains a list of specific types of Correspondence)23Version Date: December 22, 2016Page 9

Employer Guide4. Select ‘Search.’5. All relevant correspondence will populate in the ‘Search Results’ section.453.4.2To view ‘All’ correspondence requiring your attention, please followthe steps below:1. To view ‘ALL’ correspondence, leave all data fields blank.2. Select the down arrow on the ‘Subject’ line and select ‘ALL’.3. All information in your Employer Inbox will populate in the ‘Search Results’ field.123Version Date: December 22, 2016Page 10

Employer GuideNote: Items will populate with the oldest item first. The order can bechanged by clicking on the Action Due Date or Created on Datehyperlinks twice. Also, please note, that only 100 items will display in thesearch results at one time. To assure that all items appear in the searchresults field, add Created on Dates.3.4.3Manage Employer Action ItemsThis section provides instructions on how to perform the action items required of an Employer inCONNECT, and documents the steps required to: Review the Employer Action Item Notice Respond to UCB-412/Notice of Claim Filed Respond to Fact Finding File Appeal3.4.4View the Employer Action Item NoticeThe Employer Action Item Notice was created to inform employers that there is an item in theirinbox that requires their attention. If the employer choses U.S. Mail when setting up their‘Correspondence Preference’, they will receive their Employer Action Item Notice in the mail. Itwill contain the Name of the Document, Document ID, Claimant’s Name, Last 5 of SSN,Employer Name and EAN. However, whether U.S. Mail is chosen or Electronic receipt, theEmployer Action Item Notice will always be available in the Employer Inbox. Using theinformation in the Notice, the employer can search for specific claimants and documents in theirinbox. (See Section 3.7 for more information on Employer’s ‘Correspondence Preference’.)To view the Action Item Notice in the Employer Inbox, please follow the steps below:1. Log into CONNECT.2. Select ‘Employer Inbox’.3. Select ‘Employer Notification’ from the ‘Subject’ line drop down drop down arrow.4. Select ‘Search’ and list will display.Version Date: December 22, 2016Page 11

Employer Guide5. Select ‘Item’ hyperlink to open and view notice.3.4.5Respond to UCB-412/Notice of Claim FiledTo respond to a UCB-412/Notice of Claim filed, please follow the steps below:1. Log in to CONNECT to respond to the notice by entering the Unique Document ID andClaimant ID that are listed on the notice.2. Select ‘Continue.’3. Review the pre-populated information on the next screen. (The information is generatedby the claimant’s response to questions about the separation.)4. Respond to the questions in the ‘Response’ section.a. Select ‘Yes’ or ‘No’ to indicate if claimant worked for you.You must enter notes if the claimant did not work for you.b. Enter period of employment if incorrect.c. Enter earnings if incorrect. (Please enter gross earnings that the employeeearned while employed. If the claimant was employed more than once, pleaseenter gross earnings for the last dates of employment.)d. Enter reason for separation if different than the one the claimant provided.e. Enter any post-employment payments.Note: if there is not a return to work date, no money needs to be entered for Vacation Pay.Version Date: December 22, 2016Page 12

Employer Guide345.6.7.8.9.Enter Employment in Educational Services information.Enter work refusal information.Enter remarks about the notice of claim filed.Upload any relevant attachments to support your reason for the separation.Enter contact information. Include a telephone number or an e-mail address so that anAdjudicator knows who to contact if any additional information is needed.10. Select ‘Submit.’Version Date: December 22, 2016Page 13

Employer Guide5678910IMPORTANT NOTICE: Under Federal law, benefit payments on thisclaim may begin prior to the expiration of the time period forresponding to this notice. If you are a contributing employer,responding to this notice within twenty (20) days ensures that youraccount may be relieved of charges for erroneous benefit payments.3.4.6Respond to Fact Finding1. To view fact-finding correspondence, select ‘Fact Finding’ from the drop-down menu andselect ‘Search.’2. Read through information.12Version Date: December 22, 2016Page 14

Employer GuideA questionnaire is designed to ask questions specific to the claimant’sstatement for the reason of the separation.3. Complete questions in Section 1.3Version Date: December 22, 2016Page 15

Employer Guide4. Scroll down to complete questions in Section 2.45. Complete contact information and be sure to add a phone number or email address inthe ‘Name and title’ box. This assures that an Adjudicator can reach you if a rebuttal tothe claimant’s statement is needed.6. Upload Attachments7. Select ‘Submit.’5673.5File Appeal1. To file an appeal, you must have an adverse determination.2. To view adverse appeal information only, select ‘Eligibility Determination’ from the dropdown menu and select the checkbox to view adverse only.3. Select ‘Search.’Version Date: December 22, 2016Page 16

Employer Guide234. All available adverse determinaitons will populate in the ‘Search Results’ section.5. Select the ‘Item’ hyperlink next to the adverse determination that you would like toappeal to pull up the determination detail screen.546. On appeal detail screen, select ‘View Determination’ to see the PDF of theDetermination letter.The System will not allow an Appeal to be filed on and adverse determinationunless the determination is ‘Viewed’.7. View available appeals options by selecting the arrow on the ‘Select One’ menu in theAvailable Appeals Actions section.8. Select ‘File Appeal’ from the available actions drop-down menu.9. Select ‘Next.’Version Date: December 22, 2016Page 17

Employer Guide6793.5.18Withdraw an Appeal1. Select ‘Correspondence Search’.2. Search for the relevant adverse determination.3. Select ‘Search’.2134. Click on ‘Document ID’ and the Available Appeals Action screen displays.4Version Date: December 22, 2016Page 18

Employer Guide5. Select ‘Withdraw Appeal’ from the Select One drop down list and select ‘Next’.56. Enter the reason for withdrawal in the comments box.7. Select ‘Submit.’673.5.2View Case Folder1. From the same dropdown menu, select ‘View Case Folder.’2. View the information.3. Select ‘Next.’123Version Date: December 22, 2016Page 19

Employer Guide3.5.31.2.3.4.Upload a document to Appeal Case FolderSelect ‘Browse’ to upload file from desktop.Select file.Select ‘Open.’Select ‘Upload.’24135. Select ‘Send’ to submit the file.53.6 Short Time Compensation (STC) Plan Benefits3.6.1What is STC?1. The Short Time Compensation (STC) Program is a voluntary employer programdesigned to help employers maintain their staff by reducing the weekly hours of theiremployees, instead of laying off employees, when the employer is faced with atemporary slowdown in business. If you establish an STC Plan and the employees meetthe qualifications to establish a reemployment claim against the State of Florida, they willreceive a partial reemployment check to supplement their reduced paycheck.Version Date: December 22, 2016Page 20

Employer Guide2. The

Employer Guide Version Date: December 22, 2016 Page 5 2.2.1 What is CONNECT? CONNECT is a claims management system that claimants use to apply for benefits. Claimants, employers and third parties can access information about filed claims and communicate with DEO Staff through CONNECT. 2.2.2 Where can I access CONNECT?

Related Documents:

Oct 18, 2017 · Silver: Cigna Connect 2500, Cigna US-TN Connect 3500, Cigna Connect 3000 Tri-Cities: Bronze: Cigna Connect 7000, Cigna Connect 5250 Silver: Cigna Connect 4750, Cigna Connect 4500 Bronze: Cigna US-TN Connect 6650, Cigna Connect HSA 5000, Cigna Connect 6400 Silver: Cign

started guide. The Connect:Direct F ile Agent Help contains instruct ions for configuring File Agent. direct Connect:Direct for UNIX Administration Guide Connect:Direct for UNIX Administration Guide Connect:Direct for UNIX Administration Guide Connect:Direct for UNIX Administration Guide . Connect:Direct for UNIX Administration Guide

Program Registration – WIA OSMIS Complete all required data items on the WIA General Information page. The trade affected employer should be the most recent employer listed in the Employment Information section. Completion of this page composes th

that provide you with additional support. Guide to Online Employer Self Service UINV - ESS Employer-RS Guide State of Nevada Page 6 Creating Your Initial . ESS Employer Logon (Online User Account) Background The first step in managing your online employer account is to create a new Employer Self Service

work/products (Beading, Candles, Carving, Food Products, Soap, Weaving, etc.) ⃝I understand that if my work contains Indigenous visual representation that it is a reflection of the Indigenous culture of my native region. ⃝To the best of my knowledge, my work/products fall within Craft Council standards and expectations with respect to

User Guide Taleo Connect Client 7.5 1-1 Introduction Taleo Connect Taleo Connect Taleo Connect Server The Taleo Connect Server is the server-side portion of the Taleo Connect Platform embedded within the Taleo products. It enables the products to expose their integration offering through a secure gateway using system-to-system type messages.

10 User Guide Connect Client 1 Installing the Connect Client Installing the Connect Client on Windows OS Installing the Connect Client on Windows OS 1. Do one of the following: Open the e-mail notification from your Connect administrator that describes how to install the Connect client, and click the link to install the client.

Cold beverages Robinson Refresh’d The number one new product out of home in 2017 & continues to deliver value growth. 60% of UK consumers said they would like to see a healthier range of soft drinks on offer. This line contains less than 60 calories and is sweetened with naturally sourced stevia. Flavours available: Peach & Mango, Apple and Kiwi, Orange & Passionfruit Sobe V Water Health as .