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ISO 44001Collaborative Business Relationship ManagementYour implementation guide

ISO 44001 Collaborative BusinessRelationships enhances the performanceand competitiveness of your organizationCollaborative business relationships have beenshown to deliver a wide range of benefits, whichenhance competitiveness and performance whilstadding value to organizations of all sizes: Improved engagement and efficiencies Stronger processes Improved risk management Enhanced skills Sustainable relationshipsThe publication of ISO 44001 is a landmarkfor business and the first internationalstandard to address this subject.Why the new international standard?ISO 44001 started life as PAS 11000 Collaborativebusiness relationships in November 2006. It becamea British Standard, BS 11000, in 2010 and now, ithas evolved into an international standard to helporganizations around the world, large and small inboth public and private sectors, to build and developeffective collaborative business relationships toincrease their competitive edge.In addition to globalizing the content, during thedevelopment process the standard also adoptedAnnex SL. The relatively new High Level Structure(HLS) was introduced to align the implementationprocess of ISO management systems so that it waseasier to adopt multiple management systems withinindividual organizations.What kind of businesses will benefit fromthe standard?Contents BenefitsISO 44001 clause by clauseTop tips from our clientsYour ISO 44001 journeyBSI Training AcademyBSI Business ImprovementSoftwareISO 44001 is applicable to private and publicorganizations of all sizes, from large multinationalcorporations and government organizations, tonon-profit organizations and micro/small businesses.It can be used to manage relationships on severaldifferent levels, for example: a single application (including operating unit,operating division, single project or programme,mergers and acquisitions) a n individual relationship (including one-to-onerelationships, an alliance, a partnership, businesscustomers, a joint venture) m ultiple identified relationships (including multiplepartner alliances, consortia, joint ventures,networks, extended enterprise arrangements, andend–to-end supply chains) e very external business relationship organizationwide for all identified relationship types.2

How ISO 44001 works and what itdelivers for you and your companyISO 44001 is a business tool that helps organizations implement a flexible and robust system of establishing,managing and even ending collaborative relationships involving two or more businesses. The internationalstandard outlines collaborative relationship management practices that help to ensure that businesses of allsizes get the maximum value from working with others to achieve a common goal or outcome.Benefits of collaborative business relationship standards*Business growthBusiness improvements79%55%increases ourcompetitive edgeimproves productsand services62%53%attracts newcustomersmanages businessrisk*Source: 2017 BSI Voice of Customer Survey: Anticipated benefits of certification to BS 11000 (the standard ISO 44001 is based on).3

How ISO 44001 worksFormerly BS 11000, ISO 44001 becamean international standard in 2017. One ofthe key differences between BS 11000and ISO 44001 is how the prescriptivecontent is structured. Annex SL wasdeveloped by ISO as a framework for ageneric management system. It providesthe blueprint for a generic managementsystem for all new and revisedmanagement system standards goingforward.It may be referred to as the ‘high levelstructure’ or ‘HLS’ but this consistentalignment makes it easier fororganizations to implement multiplestandards, saving both time andresources.1 Management Sy st4004emISOOrganization andits context (4)Support& Operation(7, eckActNeeds andexpectations ofrelevant interestedparties (4)Performanceevaluation(9)ImprovementBased on Annex SL, the diagram shows how the clauses of the new HLS could also be applied to the Plan-Do-CheckAct (PDCA) cycle and to your collaborative relationship management system as a whole.Some of the core concepts of ISO 44001 are:4ConceptCommentContext of theorganizationThe range of issues (see below) that can affect, positively or negatively, the way anorganization manages its collaborative relationship responsibilities.IssuesIssues can be internal or external, positive or negative and include a number of thingsthat either affect or are affected by the organization.Interested partiesMuch more detail about considering stakeholder needs and expectations, thendeciding whether to adopt any of them as compliance obligations.LeadershipRequirements specific to top management; who are defined as a person or group ofpeople who direct and control an organization at the highest level.Risk and opportunitiesRefined planning process replaces preventive action. Aspects and impacts now part ofrisk model.CommunicationThere are explicit and more detailed requirements for both internal and externalcommunications.Nonconformity andcorrective actionMore detailed evaluation of both the nonconformities themselves and correctiveactions required.Performance evaluationCovers the measurement of the collaboration management system to identify howoperations could be improved or enhanced.

Key requirements ofISO 44001Clause 1: ScopeThis clause details the scope of the internationalstandard, which specifies the requirements for theeffective identification, development and managementof collaborative business relationships betweenorganizations. It enables organizations of all sizes fromall sectors to work together at various levels fromspecial projects and operational units with very specificfunctions to organization-wide joint ventures and endto-end supply chains.Clause 2: Normative referencesThere are no normative references within the standard.The clause is retained in order to maintain the samenumbering scheme as all the other ISO managementsystem standards.Clause 3: Terms and definitionsAt first sight, the listing of terms and definitionsseems confusing as they are not listed in alphabeticalorder. Instead the terms are listed relative to theirconceptual importance (and thus where they occurin the standard). It may be easier to use this listing inconjunction with the alphabetical listing in Annex C.Clause 4: Context of the organizationThis clause establishes the context of the collaborativebusiness relationship management system andunderpins the rest of standard. You will need toidentify external and internal issues and the needsand expectations of your stakeholders and how valueis delivered to them. It also addresses the creation ofvalue concept.In this case the term ‘issue’ covers not only problemsor potential problems, but also important topics for thesystem to address, such as changing circumstances,legal requirements and other obligations.This clause also includes determining the scope ofthe collaborative management system. The scopeis intended to clarify the boundaries to which thesystem will apply. Additionally, Clause 4 requires you toestablish, implement, maintain and continually improvethe management system in accordance with therequirements of the standard.Clause 5: LeadershipThis clause is all about the role of “top management”which is the person or group of people who directsand controls the organization at the highest level. Thepurpose is to demonstrate leadership and commitmentby integrating collaborative relationship managementinto the business’ overall strategy.Top management must demonstrate a greaterinvolvement in the management system and needto establish the collaborative business relationshippolicy, which can include commitments specific to anorganization’s context beyond those directly required.There is greater focus on top management to committo continual improvement of the management system.Communication is key and top management have aresponsibility to ensure its structure and detail is madeavailable, communicated, maintained and understood byall parties.Finally, top management need to assign relevantresponsibilities and authorities, as well support thepeople who are involved as the system is developed,implemented and as it evolves.5

This clause focuses on how an organization plansactions to address both risks and opportunitieswhich have been identified in Clause 4. It focuses theorganization on the development and use of a planningprocess, rather than a procedure to address both arange of factors and the risk associated with suchfactors.Consideration of risks needs to be proportionate tothe potential impact they may have. Another key areaof this clause is the need to establish measureableobjectives and then communicate and monitor thoseobjectives. Finally this clause states that the who,what, where and when associated with achieving theobjectives must be identified.Clause 7: SupportThis clause is all about the execution of the plans andprocesses that enable an organization to meet theirmanagement system. Simply expressed, this is a verypowerful requirement covering all of its resource needs.Organizations will need to determine the necessarycompetence of people doing work that, under its control,affects the management system’s performance, itsability to fulfil its obligations and ensure they receive theappropriate training.Capasp role biliton s y,sib &ilitiesManagementsystems &processesreTeam managementmonitoring,measurement& behavioursRelationshipManagementPlanClause 6: Planning6Policies, peopleskills &collaborativematurityim Conp tpr rov inuaoc em les ense tsVisions, valuesleadership& objectives,gyte s & onra e tiSt com entatou lem lanp pimDisetr ngaig gpr ger emoc s enes & tsThe components of a successful collaborative business relationshipIn addition, organizations need to ensure that allpeople doing work under the organization’s control areaware of the collaborative relationships policy, howtheir work may impact this and implications of notconforming with the collaborative business relationshipmanagement system. There are also the requirementsfor ‘documented information’ which relate to thecreation, updating and control of specific data.A corporate relationship management plan isalso needed. It should help define and link to yourother management and operational processes andprocedures.Clause 8: OperationThis clause explains the eight-stage journey ofa collaborative business relationship and whatorganizations need to do throughout the process.Though each stage has its own requirements, at a highlevel it includes:1 Awareness: identify if collaboration is an option forthe organization2 Knowledge: identify the benefits of, and build thebusiness case for, collaboration3 Internal assessment: identify if an organization isable to collaborate

4 Partner selection: set the process to findappropriate partners6 Value creation: develop a process for continualimprovementInternal audits will need to be carried out, and there arecertain “audit criteria” that are defined to ensure thatthe results of these audits are reported to the relevantmanagement team. Finally, management reviews willneed to be carried out and “documented information”must be kept as evidence.7 Staying together: manage, monitor and measurethe relationshipClause 10: Improvement5 Working together: develop a model for collaboration8 Exit strategy: develop a mutually beneficial wayto end a collaborative relationshipClause 9: Performance evaluationThis is all about measuring and evaluating yourcollaborative business relationship managementsystem to ensure that it is effective and it helps youto continually improve. You will need to consider whatshould be measured, the methods employed and whendata should be analysed and reported on.As a general recommendation, organizations shoulddetermine what information they need to evaluateperformance and effectiveness. There must also be ananalysis of the relationship called an ‘exit evaluation’to address the quality of the different aspects of therelationship, the value of the collaboration and itsoutcome.This clause requires organizations to determine andidentify opportunities for continual improvement of themanagement system. The requirement for continualimprovement has been extended to ensure that itssuitability and adequacy—as well as its effectiveness—are considered in the light of enhanced collaborativeperformance.There are some actions that are required that coverhandling of corrective actions. Firstly organizationsneed to react to the nonconformities and take action.Secondly they need to identify whether similarnonconformities exist or could potentially occur.This clause requires you to determine and identifyopportunities for continual improvement of thecollaborative business relationship management system.7

Top tips on making ISO 44001 effectivefor youEvery year we help tens of thousands of clients. Here are their top tips. Top management commitmentcommitment is key to makingthis a success.Think about how differentdepartments work togetherto avoid silos. Make sure theorganization works as a team forthe benefit of customers and theorganization.Keep staff informed of what’sgoing on, create a team or assigna champion, as this will increasemotivation. This could includea well communicated plan ofactivities and timescales.Review systems, policies,procedures and processesyou have in place – you mayalready do much of what’s in thestandard and make it work foryour business.Speak to your customers andsuppliers. They may be able tosuggest improvements and givefeedback on your service.Train your staff to carry outinternal audits. This can help withtheir understanding, but it couldalso provide valuable feedbackon potential problems oropportunities for improvement.And finally, when you gaincertification celebrate yourachievement and use theBSI Assurance Mark onyour literature, website andpromotional ps

Your ISO 44001 JourneyWhether you’re new to management systems or looking to enhance your current system, we have theright resources and training courses to help you understand and implement ISO 44001. But our supportdoesn’t stop there. We can help make sure your system delivers the best for your business.Wehelp you:Understandand prepare D iscover information on our website, includingcase studies, whitepapers and webinars BSI’s Requirements and Migration to ISO 44001Collaborative Business Relationship Management Visit Ensure your organization understands theprinciples of ISO 44001 and the roles individualswill need to play Review your activities and processes against thestandard Implementing ISO 44001 Collaborative BusinessRelationship Management BSI Business Improvement Software helpsISO 44001 implementation Book a BSI gap assessment to see where you areReview and getcertified Buy the standard and read it; understand thecontent, your requirements and how it willimprove your business Contact us, we can help you determine yourorganization’s needsSee howready you areYouneed to: Contact us to book your certification assessment Ensure all the right people are available andprepared for the audit visit(s) This is a two-stage process, the length variesdepending on the size of your organization Your BSI certification assessment BSI Business Improvement Software helps youeffectively manage your systemContinually improve and make excellence a habitYour journey doesn’t stop with certification. We can help you to fine-tune your organization so it performs at its best. C elebrate and promote your success – downloadand use the BSI Assurance Mark to show you arecertified Y our BSI Client Manager will visit you regularlyto make sure you remain compliant andsupport your continual improvement U se BSI Business Improvement Software to helpyou manage systems and drive performance9

Train with BSIThe BSI Training Academy is a world leader in helping clients develop the knowledge and skills theyneed to embed excellence in their organizations. We offer a range of ISO 44001 training solutions tosuit multiple requirements. Our training courses are developed by experts in their fields, so when youtrain with us you’ll benefit from their expertise.Using the latest research, our accelerated learning approach is proven to fast-track learning andimprove knowledge retention. Our experienced tutors can help you get to grips with the matters thatconcern you and your organization directly, whether delivered in-house or as part of an open coursewhere other delegates can share their experience.Courses that help you understand ISO 44001 include:ISO 44001:2015 Senior ManagementBriefingImplementing ISO 44001 Three-and-a-half day face-to-face session D iscover how to establish an implementationapproach to support the evaluation, deploymentand certification of an ISO 44001 managementsystem U nderstand the purpose of ISO 44001 and theleadership responsibilities outlined in the standard I mportant for top management of organizationsimplementing to ISO 44001 Two-day classroom-based training course R ecommended for anyone involved in theplanning, implementing, maintaining, supervisingor auditing of an ISO 44001 management systemRequirements and Migration to ISO 44001 One-day classroom-based training courseInternal Auditor ISO 44001:2015 L earn about the structure and key requirementsof ISO 44001 Two-day classroom-based training course E ssential for anyone involved in the planning,implementing, maintaining, supervising orauditing of an ISO 44001 Collaborative BusinessRelationships Management System10 L earn how to initiate an audit, prepare andconduct audit activities, compile and distributeaudit reports and complete follow-up activities I deal for anyone involved in auditing, maintainingor supervising an ISO 44001 management system.

BSI Business Improvement SoftwareAccelerate implementation time anddeliver continual improvementsIt can help you to:The decision to implement a new managementsystem standard is a huge opportunity to drivebusiness improvement, but initiating, implementing,and maintaining this can also be a challenge. Ensuringyou get the most from your investment is a key driverto your future success. Manage your document control effectivelyBSI business improvement software provides asolution that can significantly reduce the cost andeffort to implement an effective managementsystem such as ISO 44001. It can be configured tothe requirements of ISO 44001 and provide yourorganization with the tools necessary to manageessential elements of ISO 44001 across yourorganization. The start of your ISO 44001 journey isan ideal time to implement BSI business improvementsoftware to support your management system. M ake business decisions early on and driveimprovement Through its customizabledashboards and reporting tools, giving you earlyinsight into trends Accelerate implementation time by up to 50% P rovide company-wide visibility onimplementation of the standard so you knowexactly where you are at any one time Y ou can easily and accurately input actions relatedto audits, incidents/events, risk and performanceThe savings are the costs youavoid because you could not seewhat was happening atthe facility level.11

Why BSI?ISO44001CollaborativeBusinessRelationshipsAt BSI we create excellence by driving the success of our clients through standards.We help organizations to embed resilience, helping them to grow sustainably,adapt to change and prosper for the long term. We make excellence a habit.For over a century our experts have been challenging mediocrity and complacency to helpembed excellence into the way people and products work. With 80,000 clients in 182countries, BSI is an organization whose standards inspire excellence across the globe. That’swhy we’re best placed to help you understand, implement and benefit from th

ISO 44001 is a business tool that helps organizations implement a flexible and robust system of establishing, managing and even ending collaborative relationships involving two or more businesses. The international standard outlines collaborative relationship management practices that help to ensure that businesses of all