A Presentation To - MyKM Roundtable - Free Download PDF

1m ago
15 Views
0 Downloads
4.64 MB
42 Pages
Transcription

www.kmcookbook.com#kmcookbookA presentation toKM ExchangeMalaysiaStories and strategies for organisations exploring ISO KM Standard 30401Paul J Corney Kuala Lumpur, 4th April 2019

“it all began ”The KM Cookbook – Appetising stories from Knowledge Master Chefsslide 2

genesisThe KM Cookbook – Appetising stories from Knowledge Master Chefsslide 3slide 3

ISO KM StandardsThe KM Cookbook – Appetising stories from Knowledge Master Chefsslide 4

ISO KM StandardsThe KM Cookbook – Appetising stories from Knowledge Master Chefsslide 5

table of contentsIntroductionPart I — A new way to cook?A New KitchenWhat kind of Restaurant?The role of the restauranteur.The skilled ChefGetting some help – the staff.Understanding the ingredientsThe restaurant critic.Planning the menu – the Chef’s CanvasChefs’ SpecialsPart II — Menus to savourThe AmericasEuropeMiddle EastAsiaKM in Mergers and Acquisitions – Take-away ChapterPart III — ReflectionsWriting the BookOur stories and contact details.IndexThe KM Cookbook – Appetising stories from Knowledge Master Chefsslide 6slide 6

objectives help to dispel,myths,misunderstandings,misconceptions explain andunpack thestandard, beyondbox ticking opportunity toinspire, aframework forevaluation The KM Cookbook – Appetising stories from Knowledge Master Chefsslide 7slide 7

Learning from KM Chefs“Imagine you had the opportunity, not just to enjoy a new, well-equipped andfully inspected kitchen – but also the chance to sit down with KM ‘chefs’ fromaround the world, across different industry sectors and listen to their stories.That's exactly what we have set out to do with the KM Cookbook.Draw up a chair - we hope you’re hungry!” Chris Collison, Paul Corney and Patricia EngThe KM Cookbook – Appetising stories from Knowledge Master Chefsslide 8slide 8

“restaurants and knowledge management”“ we use the metaphor of therestaurant, its cuisine, owner,chef, staff, ingredients, menuplanners, customers – and arestaurant critic to serve upISO30401 on a plate for thereaders.The second half of the bookexplores sixteen differentexamples of KM in practice,through the words of their ‘KMchefs”The KM Cookbook – Appetising stories from Knowledge Master Chefsslide 9slide 9

AgendaPart I — A new way to cook?A New KitchenWhat kind of Restaurant?The role of the restauranteur.The skilled ChefGetting some help – the staff.Understanding the ingredientsThe restaurant critic.Planning the menu – the Chef’s CanvasChefs’ SpecialsPart II — Menus to savourThe AmericasEuropeMiddle EastKM in Mergers and Acquisitions – Take-away ChapterThe KM Cookbook – Appetising stories from Knowledge Master Chefsslide 10

Restaurant CriticKM Chef’s canvasA framework to explore the ISO KM StandardsThe KM Cookbook – Appetising stories from Knowledge Master Chefsslide 11

Restaurant Critic: ISO KM Auditor“Just as the restaurant critic assesses the ability of the restaurantstaff to create and deliver good food and service, the job of the ISOauditor is to determine if the organization has put processes inplace to actually do the things the organization says that the KMprogram is supposed to do ”“Auditors must be independent and impartial”Source: Patricia L Eng: KM CookbookThe KM Cookbook – Appetising stories from Knowledge Master Chefsslide 12slide 12

ISO 30401 KM Chef’s canvas“ISO defines the what. Thehow is left to the organisationto craft its own approach.”“Chef’s canvas is a tool tostimulate dialogue, and help aKM leader, their sponsor andtheir team to explore their KMprogram and help inunderstanding the ISO KMStandard.”The KM Cookbook – Appetising stories from Knowledge Master Chefsslide 13slide 13

KM Chef’s canvas ISO 30401“The Chefs’ Specials are a consolidation of KM practices we believemeet and exceed the requirements of ISO KM Standards 30401.”Maps to sections 4.1,4.2, and 4.3 of ISO30401.The KM Cookbook – Appetising stories from Knowledge Master Chefsslide 14slide 14

The KM Cookbook – Appetising stories from Knowledge Master Chefsslide 15slide 15

A smorgasbord of tasty bitesThe KM Cookbook – Appetising stories from Knowledge Master Chefsslide 16

Made available under a Creative Commons License: if used please attribute KM CookbookThe KM Cookbook – Appetising stories from Knowledge Master Chefsslide 15

Chris PayneInternational Olympic Committee“A successful Olympic Games relies on effectiveknowledge transfer from one host city to the next.”The KM Cookbook – Appetising stories from Knowledge Master Chefsslide 18

Dr. Mohsen HamediMAPNA“KM is part of MAPNA’s Quality Management Systems”The KM Cookbook – Appetising stories from Knowledge Master Chefsslide 19slide 19

Margot BrownWorld Bank“Your algorithm brought back projects thatwe’d forgotten we’d done!”The KM Cookbook – Appetising stories from Knowledge Master Chefsslide 20slide 20

Robin Vincent-SmithMedicines Sans Frontierhttps://www.youtube.com/watch?v ipw4bWB5kxMhttps://www.youtube.com/watch?v ipw4bWB5kxM“Using gamification and virtual reality to preparefor and learn from critical incidents.”The KM Cookbook – Appetising stories from Knowledge Master Chefsslide 21slide 21

Rachel Manser & Ian RodwellLinklaters“Knowledge is the firm’s core asset so it is imperative thateveryone knows their role in the identification and delivery oflegal advice.”The KM Cookbook – Appetising stories from Knowledge Master Chefsslide 22slide 22

Kim GloverTechnipFMC“Accelerating Integration: defined, documented andapproved KM processes & methods.”The KM Cookbook – Appetising stories from Knowledge Master Chefsslide 23slide 23

Dr. Dominic Daviesdstl“dstl’s 4 information types: Technical; Organisational;Project; and Personal.”The KM Cookbook – Appetising stories from Knowledge Master Chefsslide 24slide 24

Tony MendelezSaudi Aramco“Using ISO 30401 to remodel a KM Consultancy offering.”The KM Cookbook – Appetising stories from Knowledge Master Chefsslide 25slide 25

“Dishes of the day”The KM Cookbook – Appetising stories from Knowledge Master Chefsslide 26

Hank MalikPetroleum Development Oman“An official approved code of practice stipulates that everybusiness should have a resource committed to KM.”The KM Cookbook – Appetising stories from Knowledge Master ChefsLeadershipHow does topmanagementdemonstratecommitment to KM?How well do leaderscommunicate theimportance of effectiveknowledgemanagement?Do leaders activelysupport KM and clearlydefine expectations forstaff in non-KM roles?Does managementprovide proper planningand support for KM?slide 27slide 27

Susan RosenbaumSchlumbergerSupportAre existing resourceseffective in supporting KMobjectives?Are we providing peoplewith the tools, training andsupport so they can dotheir jobs, including KM?How do we know?Do people know how KMimpacts the business?Are we meeting the KMneeds of our staff?Training plans, Guides,Promotion/Communicationartefacts“Eureka: supporting online communities of practice tofacilitate knowledge sharing.”The KM Cookbook – Appetising stories from Knowledge Master Chefsslide 28slide 28

Christine AstaniouFinancial Conduct AuthoritySupportAre existing resourceseffective in supporting KMobjectives?Are we providing peoplewith the tools, training andsupport so they can dotheir jobs, including KM?How do we know?Do people know how KMimpacts the business?Are we meeting the KMneeds of our staff?Training plans, ation Academy allows FCA to identify and plugknowledge gaps.”The KM Cookbook – Appetising stories from Knowledge Master Chefsslide 29slide 29

Luciana MenezesPROCERGS“Using storytelling to help inform future statepolicy”The KM Cookbook – Appetising stories from Knowledge Master Chefsslide 30slide 30

Nic ThomsonSyngenta“The LEAP Programme is rooted in the creation and support ofcollaborative networks, with direct encouragement to shareknowledge through the TREE award recognition scheme.”The KM Cookbook – Appetising stories from Knowledge Master Chefsslide 31slide 31

Stacey YoungUS Aid“Using self-assessment to identify material impact.”The KM Cookbook – Appetising stories from Knowledge Master Chefsslide 32slide 32

Dan RantaGE“75% of our best ideas havecome from the business”The KM Cookbook – Appetising stories from Knowledge Master Chefsslide 33slide 33

Liz HobbsTransport for London”Building Knowledge into process to improveproject performance.”The KM Cookbook – Appetising stories from Knowledge Master Chefsslide 34slide 34

Chef’s canvasKM PostcardMy takeawaysAnd finallyThe KM Cookbook – Appetising stories from Knowledge Master Chefsslide 35

The KM Cookbook – Appetising stories from Knowledge Master Chefsslide 36slide 36

my KM postcardHow did your program fare under scrutiny?Did you have current governance andprogram description documents?Were they up to date and widely known inthe organization?Were roles and responsibilities clearlydefined?Did you effectively communicate expectationsto the appropriate staff?Where were the weaknesses?What could have been improved?Were you open to changes?The KM Cookbook – Appetising stories from Knowledge Master ChefsApril 2020slide 37slide 37

health warningA restaurant run by people who’ve read a cateringmanual yet have no culinary expertise, useincompatible ingredients and possess a limitedunderstanding of what their customers want to eatis surely doomed to fail!The analogy applies equally well to the world of KM.It is not enough to just read and follow the standards. While they provide aframework, they are no panacea – no recipe for success, without the right people,processes and technology in place and a good understanding of the organisationalcontext in which Knowledge Management is operating.Source: KM Cookbook: Chapter 9 – The Chefs’ SpecialsThe KM Cookbook – Appetising stories from Knowledge Master Chefsslide 38slide 38

a few takeaways Underscored: importance of 8 ‘ates Dilemma: domain vs KM knowledge Confirmed: technology an enabler“KM is the thin red line”The KM Cookbook – Appetising stories from Knowledge Master Chefsslide 39slide 39

core skills“Future role of the KnowledgeManager: The Knowledgeur?”Source: http://www.knowledgeetal.com/?p 1877The KM Cookbook – Appetising stories from Knowledge Master Chefsslide 40

contact detailsTo order email: [email protected] Exchange Preorder Discount CodeKMCook50The KM Cookbook – Appetising stories from Knowledge Master Chefsslide 41

Paul J Corney A few career highlightsAcademic & AffiliationsSaudi International Bank (Senior Manager) 1978-98Brighton University Business School (Faculty Member)Zurich Financial Services (Vice President) 1998-99Member BSI KM Standards CommitteeSopheon PLC (Business & Strategy Advisor) 1998 - 2002CILIP (Knowledge & Info Management Ambassador)Sparknow LLP (Managing Partner) } 2008 - 12Plan Zheroes Charity (Founding Knowledge Trustee)knowledge et al (Managing Partner)} 1999- 19Royal Institute of International Affairs (Member)A few knowledge related assignmentsOrganisationknowledge capture & retention programmeHer Majesty’s Revenue & Customsknowledge into StageGate / underwriting processIranian Group / Zurich FSknowledge & Info assessment & roadmap / knowledgespace assessmentBMS Group / Clyde & Coknowledge & information strategies & implementationAsian/ Caribbean/ Islamic Development Banksknowledge & managerial due diligenceKleinwort Capitalknowledge records retentionTransport for Londonglobal engagement and collaborationRBS Coutts / Swiss Agency for Co-op & DevThe KM Cookbook – Appetising stories from Knowledge Master Chefsslide 42

ISO 30401 > KM Chef’s canvas TheKM Cookbook–Appetising stories from Knowledge Master Chefs “ISO defines the what. The how is left to the organisation to craft its own approach.” “Chef’s canvas is a tool to stimulate dialogue, and help a KM leader, their sponsor and their team to explore their KM program and help in understanding the ...