Hilton San Diego Bayfront

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Hilton San Diego BayfrontOne Park BoulevardSan Diego, CA 92101(619) 564-3333www.hiltonsandiegobayfront.comMeeting & Event Resource GuideWelcome to meetings, conventions and special events at the Hilton San Diego Bayfront. It is a pleasureto assist you with coordinating the many details that are necessary for making the perfect meeting,convention or event a success.Our goal is to be the Best to Do Business With. To assist you in the planning process, we havecompiled the following hotel information. There are various stages when we interact with you, thecustomer. They are: solicitation and marketing, sales and booking, pre-planning, on-site and postevent. Through each of these stages, we focus on the following touch points: creativity, consistency,communication, flexibility and image.To aid you in the planning process, we have compiled the following hotel information. Please note thatall pricing is subject to change.We look forward to supporting you in planning a successful event!1

TABLE OF CONTENTS & RESOURCE INFORMATIONClick on area of interest belowAdvertising OpportunitiesAffiliate FunctionsAirline InformationAmenitiesAmericans with Disabilities Act (ADA)Audio/VisualAutomated Teller MachinesBaby-Sitting ServicesBalloonsBanksBanquet Beverage SelectionBanquet CurfewsBanquet EquipmentBanquet Menu SelectionBanquet Terms and ConditionsBell ServicesBillingBox LunchesBusiness CenterBus/Bus CompaniesCash Paying GuestsCelebrity/ Dignitary VisitsChanging Facilities/Day UseCheck Cashing PrivilegesCheck-In and CheckoutCoat Check ServicesConciergeConvention CenterCredit CardsCredit PolicyCurrency ExchangeDance FloorDecorationsDestination Management Companies (DMC)DepositsDiagramsDietary RequirementsDirections to the HotelDoctors on CallDressing/Green RoomsDrug StoreseEventsElectricalElevatorsEmergency ProceduresEntertainmentEnvironmental CommitmentExhibitsFax MachinesFax NumbersFire CodesFitness CenterFlagsFloral/FloristFood DonationsFormsGeneral ManagerGift IdeasGift ShopGolf Course InformationGratuitiesGuest List ManagerGuest Room DeliveriesGuest Service HotlineHair SalonHHonorsHospitality Suites FunctionsHotel Facts/HistoryHousekeepingIndemnificationIn-Room DiningInterpretation/Translation ServicesInternet ServicesKey Request – Meeting RoomsKey Hotel ContactsKosherLaundry/Dry CleaningLimousine ServicesLinen SelectionLiquor LawsLoad-In/Load Outs (Production, Decor, & Staging)Local InformationLost and FoundLuggage StorageMail ServicesMaster AccountsMedical Facilities/ServicesMeeting Room RentalMeeting Room Set StandardNewspapers/PublicationsOffice Equipment/SuppliesParkingPets (policies)PianosPools2

Post-Convention MeetingPost Event ReportPosting of EventsPre-Convention MeetingProduction GuidelinesPublic TransportationPyrotechnicsRadios/Nextel’sRental CarsReservationsRestaurants/LoungesRestaurant chionsSafes/Safety Deposit BoxesSecurityShipping and ReceivingShoppingSignage/BannersSite Inspection/Pre-planningSmokingSound SystemSpaSpecial Meal RequestsStorageSuitesTaxesTaxicabsTeam Member RecognitionTelephones/TelecommunicationsTentsTheme PartiesTours/SightseeingTrash RemovalTuxedo/FormalwearVoice MailWeatherWheelchairsWired PaymentWorship ServicesZip-Out CheckoutADVERTISING OPPORTUNITIESThe hotel offers groups and their affiliate’s opportunities to sponsor/advertise during the specified dates of themeeting/exhibit. Your Event Services manager will provide detailed information and fees. Logo products, e.g., keycards, cocktail napkins, etc.Video/ Dark ChannelPlasma ScreensReader Boards and Electronic Door SignsBack to Resource InformationAFFILIATE FUNCTIONSGroups affiliated with a conference, but not part of the official convention program, which require meeting space andseparate billing, will work directly with our Catering Department. Such groups are subject to prior authorization fromthe hosting convention. All meeting space, if available, will be at the hotel’s normal prevailing room rental rates andwill be subject to the hotel’s standard contract terms and conditions.A listing of all affiliates should be sent to the hotel no later than 90 days prior to the actual event, so that they can beindividually contacted by the Catering/Event Services Department to discuss meeting and banquet arrangements.Back to Resource Information3

AIRLINE INFORMATIONAirlineAero MexicoAir CanadaAir FranceAir IndiaAir JamaicaAir New ZealandAir TranAlaska AirlinesAll Nippon AirwaysAmerican AirlinesAmerica West AirlinesAustrian AirlinesBritish AirwaysContinental AirlinesDeltaFrontierJapan AirlinesJet BlueKLM Royal Dutch AirlinesKorean AirLufthansaMidwest AirlinesNorthwest (Domestic)Northwest (International)QantasSingapore AirlinesSouthwest AirlinesUnited AirlinesUS AirVarigVirgin 21AIRPORT INFORMATION San Diego Lindbergh Field (SAN) is the major local airport. Located 4 miles from the hotel, all major carriers flyinto SAN Los Angeles International Airport (LAX) is the major international gateway into Southern California. Located 120miles from the hotel, all major international carriers fly into LAX. Long Beach Airport is located 100 miles from the hotel. It is serviced by Alaska, American, America West,American eagle, Jet Blue, Continental, Delta, TWA, USAir, United and United Express. Ontario Airport is located 105 miles from the hotel. It is serviced by Alaska, American, America West,Continental, Delta, Northwest, Skywest, Southwest, TWA, United and USAir.Back to Resource InformationAMENITIESThe Room Service department is happy to service your group gift and amenity needs. You may choose from the list ofamenities or advise your Catering/Event Manager of your specific preferences or budgeting guidelines. For a completelist of available amenities please contact your Catering/Event Manager.All amenity pricing excludes state sales tax, gratuity, and delivery fee. Room service gratuity is currently 20%, and issubject to change. For a standard amenity delivery, the fee is 4.00Back to Resource Information4

AMERICANS WITH DISABILITIES (ADA)The Hotel represents that the Hotel facilities being rented or reserved by you including guest rooms, common areas andtransportation services are, and will be, in substantial compliance with applicable public accommodation obligationsunder the Americans with Disabilities Act. You agree that one week in advance of your event; you will furnish to us alist of any auxiliary aids needed by your attendees in meeting or function space. We will, upon your request, furnishyou with the names of businesses you can contact to obtain these aids. You also agree to be responsible for compliancewith the ADA in the set up and conduct of meetings for your event.Back to Resource InformationAUDIO/VISUALAmerican Audio Visual Center specializes in providing the highest quality audio-visual equipment, technical service andsales support to producers, meeting planners, hotels, resorts, convention centers and their clients. Their in-house office atthe Hilton San Diego Bayfront offers a large staff of experienced technicians and event coordinators to handle any sizeevent. American Audio Visual Centers offers a wide range of services which includes, but is not limited to: Audio Visual Support for Exhibits Large Screen Video and Data Display Sound, Lighting, and Drapery On-site Production and Staging DepartmentAmerican Audio Visual Center can be reached by dialing directly at 619-321-4302, or by dialing the hotel operator andasking for audio visual.www.americanavc.comBack to Resource InformationAUTOMATED TELLER MACHINESThere are two ATM machines conveniently located in the hotel, one is located on promenade level of the hotel, near theVela Restaurant and the other is on level two, right near the concierge desk.Back to Resource InformationBABY-SITTING SERVICESBabysitters can be arranged by contacting the Concierge at extension #4291. While the hotel does not provide servicesdirectly, they will refer the guest to one of several reputable providers in the area.Back to Resource InformationBANKS Wells Fargo Washington Mutual Bank of America Cabrillo Credit Union610 1st Street1415 India Street450 B Street880 Front Street(619) 515-1460(619) 237-1090(619) 515-7574(858) 547-7400Back to Resource InformationBANQUET BEVERAGE SELECTIONThe Hilton San Diego Bayfront offers a choice of call, premium, and super premium beverages on banquet bars.Specialty items are available upon request. Please contact your Catering / Event Manager for the current selectionsavailable of the following beverages: Call BrandsPremium BrandsSuper Premium BrandsCordials5

Beer and WineNon-Alcoholic BeveragesAll banquet bars serve wines by the glass, domestic and imported beers, soft drinks, juices and mineral water. Nonalcoholic beers and wines, blended drinks and champagne by the glass are available upon request.Back to Resource InformationBANQUET CURFEWSAs a courtesy to our hotel guests there is an outdoor function curfew of 10:00 p.m. In accordance with California liquorlaws, all alcoholic beverage sales will begin no earlier than 11:00 a.m. and conclude no later than 1:30 a.m.Back to Resource InformationBANQUET EQUIPMENTItems in our banquet inventory are for your use at no additional charge. Any equipment requested not in inventory,which have associated costs, will be passed on to your group. Below is a list of available equipment:Tables: Banquet 66” Rounds Banquet 72” Rounds Classroom 6’ x 18” Standard 6’ x 30” Round High Top 36” Cocktail Round Table 36”Lecterns: Standard TabletopRisers (each piece): 6’ x 8’ pieces in various heightsFor more information on banquet equipment, please see your Catering/Event Manager.Back to Resource InformationBANQUET MENU SELECTIONWe request that banquet menus, room arrangements, and other details pertinent to your convention be submitted to yourCatering/Event Manager 45 days prior to your conference date. We are happy to custom design menu proposals foryour group and assist in selecting the proper menu items and program arrangements to ensure a successful event.Specialty and theme parties may be designed to meet your particular needs. Special meal requests can beaccommodated. Please advise your Catering/Event Manager in advance with any special dietary requirements.Back to Resource InformationSTANDARD BANQUET TERMS AND CONDITIONS1) ASSIGNMENT/CONFIRMATION OF FUNCTION SPACE: The function space assigned indicates the space istentatively being held and will be held on a definite basis upon signing of the Banquet Event Order (“BEO”). Werequest you send function space assignments 6 months prior to the event. The terms and conditions of any groupsales or catering sales agreement previously signed regarding this event remain in force and the BEO is intended toprovide specific function/event information in support of the original agreement. If for any reason the functionspace reserved is not available for your event, you agree that we may substitute space of appropriate size andcomparable quality for your event. If you plan to print or publish the assigned space, please contact us first toconfirm the room assignment.6

2) GUEST COUNTS GUARANTEE: At least 3 business days, (72 Business Hours) before your event, you mustinform us, in writing, of the exact number of people who will attend your event. The services, products, fees, etc.as noted will be provided at the time of your event and you will be charged based on the event guarantee that wassubmitted in writing. Should the number of people served exceed the guaranteed, you will be charged for thegreater of the two. We will not set more than 5% more than the guaranteed minimum.3) LABOR CHARGE: If the guaranteed number for your event is less than 20 persons, we will add a 75.00 laborcharge to your account. This will be used to cover our costs of the event and will not be distributed as a servicecharge or gratuity to our employees working at your event.4) OVERTIME: You agree to begin your event promptly at the scheduled start time and agree to have your guests;invitees and other persons vacate the designated event space at the end time indicated on the final BEO. Youfurther agree to reimburse us for any overtime wage payments or other expense incurred by us because of yourfailure to comply with these regulations.5) GRATUITY & SERVICE CHARGE: 22% of the food and beverage total plus applicable state or local tax willbe added to your account as a service charge and partially distributed to servers, and where applicable, bussersand/or bartenders assigned to the Event.6) PRICE INCREASES: There may be increases in prices due to unforeseen changes in market conditions at thetime of your event. We will communicate these increases to you in advance. We will require written confirmationthat you agree to pay these increased prices.7) SET UP CHARGES. Should extensive meeting room set-ups or elaborate staging be required, there will be a setup charge to cover Hotel costs and additional labor. If equipment is necessary that exceeds Hotel’s inventory, thenyou agree to pay for the cost of renting this additional equipment. You agree to indemnify us for any damagecaused to any Hotel property as a result of drayage related to your event, whether caused by you, your agents,employees, or contractors.8) OUTSIDE FOOD AND BEVERAGE: You must obtain prior approval from us before you bring in any food orbeverages from outside sources. A Hold Harmless Agreement and Liability Insurance are required if food orbeverage products not purchased and served by Hotel staff are brought in for consumption by your guests. Servicefees will apply to any outside food or beverage served in our function space regardless if Hotel labor is required.9) AUXILIARY AIDS: The Hotel represents and you acknowledge that the Hotel facilities being rented for youincluding guest rooms, common areas and transportation services will be in compliance with our publicaccommodation requirements under the Americans with Disabilities Act. You agree that you will furnish to us alist of any auxiliary aids needed by your attendees in meeting or function space at least two weeks prior to yourevent. You agree to pay all charges associated with the provision of such aids by the Hotel.10) PROMOTIONAL CONSIDERATIONS: We have the right to review and approve any advertisements orpromotional materials in connection with your function which specifically reference the Hilton name or logo.Hilton does not offer or accept any terms or conditions which provide commissions, rebates, HHonors points orother forms of compensation related to revenue for food, beverage, room or equipment rental.11) CANCELLATION: You may cancel this Agreement only upon giving written notice to us. The parties agree andunderstand that in the event of a cancellation, our actual damages would be difficult to determine. Therefore, youagree to pay the liquidated damages outlined in your sales agreement, if any, or the guarantee amount as set forth inparagraph 2, whichever is greater. As products and services must be purchased and scheduled in advance,notification seven (7) business days or less before the event will require all charges (including labor and servicefees, rentals and applicable taxes) for the final guarantee or contracted number of guests will be charged.Additional damages may be owed for cancellation of your sleeping room contract.12) CONDUCT OF EVENT: Group agrees to comply with all applicable federal, state and local laws includinghealth and safety codes and federal anti-terrorism laws and regulations including compliance with the provisions of29 CFR part 470, and our rules, copies of which are available from the hotel’s sales department. Group agrees tocooperate with Hotel and any relevant governmental authority to ensure compliance with such laws. You assumefull responsibility for the conduct of all persons in attendance at your event and for any damage done to any part ofour premises during the time of your event. Should you require any rigging services for this event, all such servicesmust be arranged through the in-house AV provider or the Hotel and you will be responsible for all costs associatedwith the audio visual.**All pricing and percentages quoted are current, and are subject to change**Back to Resource Information7

BELL SERVICESOur bell services department is responsible for the movement of your luggage and the delivery of all non-food andbeverage amenities and golf bag handling/storage. Porterage charges will be set forth in your contract. The current rateis 7.00 per person, plus state tax, round trip and is subject to change. Departure notices, bag pulls, and luggage storageshould be coordinated with our Event/Guest Services Manager.Back to Resource InformationBILLINGShould you require a master account for billing purposes, please complete and return our credit application a minimumof 120 days prior to group arrival. Upon approval, master accounts will be assigned per your instructions. Please besure to advise your Catering/Event Manager in advance for any specific instructions on how you would like your billorganized. We recommend on-site daily review with the Master Account Coordinator.Back to Resource InformationBOX LUNCHESIf you wish to order box lunches for your group, your Catering/Event Manager will arrange the order for you andprovide delivery to your meeting location.Back to Resource InformationBUSINESS CENTERThe UPS Store Business Center’s hours of operation can be tailored to meet the needs of your attendees. For moreinformation, please contact the UPS store directly. Our experienced staff is ready to assist you with: Full service packagingFaxingLaser printingNotary servicesPostage stampsColor copiesOffice SuppliesMoney orders. Wire transfersBinding, laminating and collatingBusiness hours are:7:00 a.m. - 7:00 p.m. Monday through Friday9:00 a.m. - 4:00 p.m. Saturday and Sunday619-321-4201Back to Resource InformationBUS/BUS COMPANIES San Diego Bus CharterGray Line San DiegoSan Diego Limo BusesUS Coach Ways(619) 232-5049(619) 477-8689(619) 225-8466(800) www.limobuses.comwww.uscoachways.comBack to Resource Information8

CASH PAYING GUESTSIn the event a hotel guest does not have a major credit card to secure his/her room, the Hilton San Diego Bayfront willrequire full payment in advance for room and tax charges. In addition, there will be a 50.00 per day refundabledeposit for incidental charges. If the guest does not wish to establish credit for incidental charges, theguest room phone will be restricted to room-to-room calls. All room folio charges from the Food and Beverage outletsand movie charges will also be restricted.Back to Resource InformationCELEBRITY/DIGNITARY VISITSRest assured your celebrities or dignitaries will be treated with the utmost confidentiality. Your Catering/EventManager is happy to work with you to accommodate any needs you have.Back to Resource InformationCHANGING FACILITIES/DAY USEPlease contact your Catering/Event Manager regarding our changing facility. The hours of guest room availability andrate for day use will depend on occupancy of the hotel.Back to Resource InformationCHECK CASHING PRIVILEGESChecks can be cashed by hotel guests at the Front Desk by presenting a valid driver’s license or photo identification.There is a 100.00 per day maximum. For Hilton Hhonors members, there is a 200.00 per day maximum. If youanticipate large

Hilton San Diego Bayfront One Park Boulevard San Diego, CA 92101 (619) 564-3333 www.hiltonsandiegobayfront.com Meeting & Event Resource Guide Welcome to meetings, conventions and special events at the Hilton San Diego Bayfront. It is a pleasure

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