The Volunteering Lens Of COVID-19: DATA HIGHLIGHTS
The Volunteering Lensof COVID-19:DATA HIGHLIGHTSVolunteer Canada, Ipsos andVolunteer ManagementProfessionals of CanadaJuly 7, 20201
1 Welcome and Introductions2 Survey highlights: Organizations3 Reflections4 Survey highlights: Volunteer experience5 Q&A2
Volunteer CanadaOur VisionInvolved Canadians. Resilient communities.A vibrant Canada.Our MissionTo provide national leadership and expertise on volunteeringto enhance the participation, quality, and diversity of volunteerexperiences to build strong and connected communities3
VOLUNTEER CANADAVolunteering Lens of COVID-19 Survey – Organizations 2020 Ipsos. All rights reserved. Contains Ipsos' Confidentialand Proprietary information and may not be disclosed orreproduced without the prior written consent of Ipsos.
Research BackgroundVolunteer Canada commissioned Ipsos to conduct research to understandthe impact of COVID-19 on Volunteer Organizations and Volunteers.The next slides present key findings from the Survey of Organizations.Ipsos executed a survey among non-profit organizations and charities togather data on whether they had to make changes to their organization inresponse to COVID-19, challenges faced by their organization, the impact ofCOVID-19 on volunteering, the type of engagement with their volunteers,virtual volunteering, the actions of their stakeholders, needed supports andresources and their future plans. Ipsos5
Survey Methodology The findings of this report are based on a 15-minute survey among n 321 nonprofit organizations and charities in Canada. Surveys were conducted onlinevia an open link. Volunteer Canada sent the open link to its members andalso requested its partners to share the link with their member organizations. Online fieldwork took place between May 27, 2020 and June 12, 2020.Throughout the report totals may not add to 100% due to rounding or becausethe question is a multi-select question, where respondents were permitted tochoose more than one response. Ipsos6
Organization Survey ProfilePre-COVID-19Annual Operating Budget 50,000 - 99,9994%13% 100,000 - 249,999 250,000 - 499,99913%19% 1,000,000 - 2,999,999 5,000,000 - 9,999,99910,000,000 or more10 to 1920 to 4918%6%7%0 to 950 to 99100 to 249250 or more5%20%British Columbia16%Alberta18%5%Ontario43%Quebec11%Atlantic Canada6%Territories2% Ipsos13%6%LocationManitoba/Saskatchewan14%10% 500,000 - 999,999 3,000,000 - 4,999,99942%10%Under 50,000Number of EmployeesNumber of Volunteers23%22%14%0 to 1920 to 4912%50 to 9912%100 to 24917%250 to 499 500 or more7
Organization Survey ProfileRole at OrganizationFull time paidVolunteer Manager34%Executive/ leadershipstaffVolunteermanagement is partof my rolePart time paidVolunteer ManagerBoard member31%17%7%5%A volunteer leading avolunteer program3%Other3% IpsosImpact of COVID-19 on Work Life/WorkplaceCurrentlyexperiencingWill experience innext 3 monthsMy duties have changed/will change46%41%My workload has increased/will increase due to newprojects/duties41%36%Other organization staff have been/will be laid-off/letgo/furloughed22%10%My hours have been/will be increased15%12%I am concerned about the security of my job15%23%11%6%11%5%My hours have been/will be reduced11%13%I have been/will be laid-off/let go/furloughed6%8%No changes28%30%I was retained or rehired/will be retained or rehiredbecause of the Canada Emergency Wage SubsidyprogramOther Volunteer Engagement staff have been/will belaid-off/let go/furloughed8
Impact of Pandemic on Organization’s Programs, Services,Activities or EventsAllSuspended, postponed, or cancelledIncreased or expandedContinued by transitioning to virtualContinued by modifying to lower-touch/increasedhealth and safety practicesCancelled / reduced programs or activities involvingin-person contact 46%6%9
Organization Experienced or Implemented Changes to Volunteer RolesTransitioned some roles to virtual /online /telepresence delivery51%Suspended all volunteer engagement until furthernotice40%Reduced number of volunteer roles40%Have developed/are developing new volunteer roles38%Increased emphasis on existing virtual / onlinevolunteer roles31%Redeployed existing volunteers to new roles26%Expanded due to increased demandNot applicable Ipsos13%1%10
Degree to which your Organization is Experiencing Various ChallengesTOP 2 BOX5 - A great degree43Staff providing services with fewer volunteers21 - Not at all25%11%Difficulty finding time to develop new role descriptions andtransition existing volunteer roles to virtual roles15%15%Too many volunteer applications for positions available15%13%13%12%13%16%Difficulty providing training and supports for volunteers to workremotely12%13%17%Difficulty adapting and delivering volunteer orientation andtraining11%14%15%9%Difficulty obtaining Police Record Checks/ Vulnerable SectorChecks for volunteers15%7% 8% 7% 25%44%13%35%18%19%Not enough staff to support volunteer engagement10% 12%15%15%Difficulty finding time to plan, recruit and train volunteers whileproviding servicesDifficulty accessing technology for volunteers in virtual rolesDon't 5%22%22%Please note that the graph includes top 2 responsesgreater than 20%11
Impact of COVID-19 on VolunteeringChange in Number of People Contacting toVolunteer Compared to March 2019Reasons for Decline InVolunteersImpact of Decline on Ability toDeliver Programs and ServicesProgram, service or eventsuspended or postponed andno other role available forvolunteers4%21%24%73%Organizational decision not toengage volunteers during thistime56%Volunteer decision because ofage, individual healthconcerns, safety concerns orother41%Volunteers not able to engagethrough virtual volunteering51%INCREASEDDECREASEDSAMENOT APPLICABLEUnsure37%19%17%25%15%19% 6%5 - Great deal of impact4321 - No impact at allDon't know7%STAYED THE IpsosOther4%12
Percentage of Volunteer Roles Were, Are, Will be Virtual/Done RemotelyMEAN (including 0)Organizations with volunteerroles that were/are/will bevirtual/done remotely53%12%Prior to COVID-19Unknown at this time27%52%Since COVID-19None, our programs andservices cannot be donevirtually or remotely20%51%Anticipated within the next 3 months Ipsos13
How is Organization Planning Next Phase of Operations?20%Thinking about next steps58%Actively planning our next stepsHave a plan in place for the next phaseof our operations and re-engaging ourvolunteersUnsure Ipsos18%5%14
Critical to Their Organization in the next 6 to 12 MonthsDetermining if adaptations to programs, services or delivery bemaintained or changed63%55%Planning for a next wave of the pandemic53%Keeping previous volunteers engaged (not able to volunteer)Planning for re-engaging volunteers46%Re-engaging returning volunteers46%39%Risk, insurance and/or legal considerations29%Access to technology for volunteers in virtual roles27%Keeping volunteers in virtual roles engagedEngaging diverse volunteers (younger and older, people withdisabilities, etc.)Difficulty ensuring volunteers have personal protective equipmentfor in-person rolesNot enough volunteers to deliver programs and servicesToo many volunteers for positions available Ipsos26%23%19%14%15
ReflectionsWhat questions are these data raising? Please type your questions in the Chat Box.Adaptations: VirtualVolunteering will continue.We need more resources,support, technology andtraining.Lack of VE staff nowmakes engaging andsupporting volunteersincredibly challenging. What are the leading practicesin re-engaging volunteerssafely? Health and safety /liability issues. How can we keep inactivevolunteers engaged? Newvolunteers? Volunteers invirtual roles? Older andvulnerable volunteers?Planning for an uncertain future:What will volunteering look like asthe pandemic continues and postCOVID-19?16
VOLUNTEER CANADAVolunteering Lens of COVID-19 Survey – Volunteers 2020 Ipsos. All rights reserved. Contains Ipsos' Confidentialand Proprietary information and may not be disclosed orreproduced without the prior written consent of Ipsos.
Survey Methodology Findings on the following slides are based on an 8-minute survey amongn 604 volunteers. Surveys were conducted online via an open link.Volunteer Canada placed the open link to the survey on its website and onits Facebook Page. Online fieldwork took place between May 27, 2020 and June 12, 2020.Throughout the report totals may not add to 100% due to rounding orbecause the question is a multi-select question, where respondents werepermitted to choose more than one response. Ipsos18
Volunteer Survey ProfileVolunteer Behaviour23%Non –activeprior toCOVID-19I continue to volunteer in thesame role with sameorganization21%I am volunteering in a new oradapted role with the sameorganizationI am volunteering with neworganization16%9%Other Prefer notto answerI am volunteering for the firsttime (because of COVID-19)16%I volunteered sometime in thepast and am nowvolunteering again18%5%past but was unsuccessful inmy attempt to volunteerduring this timeI tried unsuccessfully tovolunteer for the first timeduring COVID-1915-196%55-6422%20-248%65-7419%25-3413%75 andover35-5426%3%27%5%28%24%5%LocationBritish Columbia15%Alberta14%Manitoba/Saskatchewan31%I volunteered sometime in theI am not an active volunteernow because I wasunsuccessful in finding a I am helping out in myneighbourhood73%I am helping out in myneighbourhoodI am not able to volunteerduring this time Ipsos1%20%80%Active priorto COVID-19AgeGenderOntario3%59%Quebec6%Atlantic Canada2%Territories**Less than 1%19
Volunteering Pre-March 2020 versus During COVID-19PRE-MARCH 2020DURING COVID-19I was/am an active volunteer (at leastonce a month)74%I volunteered/volunteer with a group40%I volunteered/volunteer seasonally37%I volunteered/volunteer for an annualor short-term activity35%I volunteered/volunteer with myfamily/friends28%I helped/help out in myneighbourhood25%I volunteered/volunteer with supportof my employerI did/do not volunteer Ipsos19%5%I was/am an active volunteer (at leastonce a month)I volunteered/volunteer with a groupI volunteered/volunteer seasonally34%16%14%I volunteered/volunteer for an annualor short-term activity11%I volunteered/volunteer with myfamily/friends11%I helped/help out in myneighbourhoodI volunteered/volunteer with supportof my employerI did/do not volunteer22%8%43%20
Inspiration to Volunteer during COVID-19I wanted to support my community while somevolunteers are not able to do so60%I wanted to use my skills and experience59%I have time available to volunteer now57%I wanted to improve my sense of well-being orhealth37%The need for my current role did not changeMedia requests for volunteers15%I wanted to volunteer with my family/friends14%I know someone affected by COVID-1911%Someone I know asked me to volunteer10%My employer supported me to volunteer Ipsos28%7%21
Factors in Your Ability to Volunteer during COVID-19FACTORS THAT DETERFACTORS THAT HELP18%I am over the age of 65I am comfortableusing technology tovolunteerI have access totechnology43%40%I did not know where to find COVID19 volunteering opportunitiesI am living with someone over age 6513%My health issues13%I did not know how to help13%I am living with someone with healthconcernsI am helping with homeschoolingNo position available/suspendedI have more timeavailable tovolunteer now Ipsos36%17%I lost my motivation to volunteerI am not comfortable usingtechnology to volunteer11%7%6%5%4%Please note that the graphs only includeresponses of 3% or higher.22
How has Your Volunteering Changed since COVID-19?I stopped volunteering completely39%I volunteer remotely now20%I continue to volunteer for my organization and Iam helping out in my neighbourhood8%I chose to volunteer for a different organizationbecause of COVID-197%I reduced my volunteer hours7%I am no longer volunteering for my organization,and I am helping out in my neighbourhood7%I increased my volunteering with the sameorganization6%No change6% Ipsos39%Stopped volunteering20%Volunteering remotely23
Plan to Return to Organization - Volunteered pre-March 202012%4%YESYES, AS LONG AS I AM COMFORTABLE THAT HEALTH43%AND SAFETY PRACTICES ARE IN PLACEI’M NOT SURENO41% Ipsos24
Experience Applying for Volunteer Position During COVID-19EXPERIENCE APPLYING FOR VOLUNTEERPOSITION DURING COVID-19I submitted my application,but have not heard backfrom the organization56%NEXT STEPS AFTER NOTHEARING BACKI planned to check backlater with the organization50%I applied to volunteer witha different organizationI did not meet the criteria forthe roleThe volunteer role for which Iapplied is currently full27%24%I joined an informal grouphelping the community (onsocial media)I had issues submitting myonline application Ipsos15%36%I stopped applying forvolunteer opportunitiesI helped out neighbours orfriendsDK/NSHOW DID YOU FEEL AFTER NOTHEARING BACK?I understood and planto try again later33%I wondered if therereally is a need forvolunteers at this time20%28%I felt my help was notneeded19%24%11%7%I felt my skills did notmatch with theorganization’s needsI was discouraged andwill not try volunteeringagain15%7%Please note that the graph above onlyincludes responses of higher than 2%.25
Comments from VolunteersI am looking forward to being able to volunteer again.Being older with health issues, I am in a group being told tocontinue to stay at home. I have virtual technology, but manyof my older friends do not.The ability of people to shift roles sodramatically given the pandemic hasbeen inspiring and drove me to getinvolved with neighbourhoodvolunteer opportunities and events.There are still plenty ofopportunities to volunteer remotely.Tasks have changed and I have comeup with new ways to help out. I domiss the group and team events andthe camaraderie that goes with it.Felt great to be able tovolunteer when a lot ofpeople had to take a stepbackThe organization hasreconnected with itsmission during thepandemic response andpreparations for recovery.There is even greatersense of purpose in thiswork than usual.It has been extremely difficult to find volunteer positions asthey have been suspended until further notice. Ipsos26
Ways Volunteer Canada and Volunteer Centres could continue tosupport them during COVID-19 Pandemic and beyondDevelop, curate and share adapted volunteermanagement resources and training68%Share information and updates67%59%Raise awareness about volunteer engagement issuesBring together stakeholder groups (non-profitorganizations, volunteer centres, businesses, 46%37%Volunteer Canada website resources listings35%Promote volunteering opportunitiesResearch on volunteeringProvide 1:1 support to organizations Ipsos31%24%Please note that the graph does not include “Other”mentions (very small sample sizes)27
Survey Highlights The pandemic has been a disruptive force in all aspects of our lives includingvolunteering We saw a decrease in volunteering as many organizations closed, postponed, orcancelled activities, services and programs and many volunteers stayed awaybecause of age or health vulnerability We heard from people of all ages and 20% were not active volunteers prior to thepandemic Half of those new volunteers were not successful in finding a volunteer opportunity The number of organizations that offered virtual volunteer opportunities quadrupledand most say they will maintain these roles Most volunteers taking leave intend to come back if it is safe to do so Comfort and access technology were significant factors in volunteers continuing withan organization in a virtual role Ipsos28
Looking AheadOur challenges:1. Planning for an uncertain future and for program adaptations2. Keeping volunteers on leave engaged3. Responding to new volunteers4. Improving access and comfort with technology5. Supporting volunteers and organizations to re-engageWhat does this tell us about volunteering? Ipsos People are generous and understanding Organizations are innovative and resilient29
More information Today’s presentation and recording:Volunteer Canada website Webinars in late July on highlights from survey (Keeping VolunteersEngaged/Re-engaging Volunteers) Follow up survey: Fall 2020watch for detailsQuestions? Contact: Volunteer Canada: Paula Speevak pspeevak@volunteer.ca orDeb Pike dpike@volunteer.ca Volunteer Management Professionals of Canada: Ruth Millardpresident@vmpc.ca30
The Volunteering Lens of COVID-19: DATA HIGHLIGHTS Volunteer Canada, Ipsos and Volunteer Management Professionals of Canada July 7, 2020. 2 1 Welcome and Introductions 2 Survey highlights: Organizations . 19 Gender Location Volunteer Survey Profile 23% 73% 6% Age 8% 13% 15-19 20-24 25-34 35-54
May 02, 2018 · D. Program Evaluation ͟The organization has provided a description of the framework for how each program will be evaluated. The framework should include all the elements below: ͟The evaluation methods are cost-effective for the organization ͟Quantitative and qualitative data is being collected (at Basics tier, data collection must have begun)
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̶The leading indicator of employee engagement is based on the quality of the relationship between employee and supervisor Empower your managers! ̶Help them understand the impact on the organization ̶Share important changes, plan options, tasks, and deadlines ̶Provide key messages and talking points ̶Prepare them to answer employee questions
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2.3 Motivations for Volunteering and the Impact on Job Performance 21 2.4 Developing Specific Skills and Competencies 22 2.5 Skills Development and Type of Volunteering 23 2.6 Aspects of Volunteering that Support Skills Development 27 2.7 Conclusions 30 3. The Wider Personal Benefits of Volunteering 33 3.1 Introduction 34 3.2 Existing Literature 34
