ISO 20000-1:2018 Documents With Manual, Procedures, Audit .

D129: DEMO OF ISO 20000-1:2018 DOCUMENTATION KIT Price 550 USDA completely editable documentation package (SMS Manual, ITSMS Plan, Procedures, Policies,SOPs, Job Descriptions, Forms, Audit Checklists, etc.)Buy: www.Documentationconsultancy.comChapter-1.0 Contents of ISO 20000-1:2018 Documentation Kit(More than 150 document files)A. The totally editable documentation kit has 9 main directories as below:Sr.No.List of DirectoriesDetails of Documents1.SMS Manual14 files in MS Word2.ITSMS Plan02 Files - 45 Pages in MS Word andprocess flow in image3.SMS Procedures4.Policies5.Standard Operating Procedures6.Job DescriptionBlank Formats /TemplatesName of departments7.20 procedures in MS Word14 policies in MS Word09 Standard Operating Procedures in MSWord24 Job description in MS Word69 Blank formats in MS Word / ExcelAdmin (Admin)12 formats in Ms. Word / ExcelHW06 formats in Ms. Word / ExcelInformation Security (IS)02 formats in Ms. Word / ExcelMarketing (MKT)02 formats in Ms. Word / ExcelPurchase (PUR)05 formats in Ms. Word / ExcelService (SER)17 formats in Ms. Word / ExcelSMS17 formats in Ms. Word / ExcelTraining (TRG)08 formats in Ms. Word / Excel8.ISO 20000-1:2018 Audit ment wise reference of documentedinformation)More than 500 questions01 File in MS-ExcelTotal 150 files in editable form for Quick Download by e-deliveryFor more information about ISO 20000-1:2018 Documentation kit Click Herewww.globalmanagergroup.com E mail sales@globalmanagergroup.com Tele: 91-79-2979 5322Page 1 of 10

D129: DEMO OF ISO 20000-1:2018 DOCUMENTATION KIT Price 550 USDA completely editable documentation package (SMS Manual, ITSMS Plan, Procedures, Policies,SOPs, Job Descriptions, Forms, Audit Checklists, etc.)Buy: www.Documentationconsultancy.comB. Documented information package:Our documentation kit comprises sample documents required for ISO 20000-1:2018certification as listed below. All documents are in MS Word / Excel format and you can editthem. You can make changes as per your company’s needs and within few days yourentire documents with all necessary system requirements can become ready. In the ISO20000-1:2018, at few places, documented information are required. But for making thesystem better, we have provided many editable templates from which a user can select andmake some minor changes to make own system. Now, ISO 20000-1:2018 standard does notrequire manual, procedures, etc. It requires two types of documented information as listedbelow:1. Maintain documented information (Scope, SMS Manual, etc.)2. Retain documented information (Forms / Templates)Under the given directories, further files are provided in MS word document as per thedetails given below. All the documents are related to IT services industry.1. SMS Manual (10 Chapters and 3 Annexure):This is a sample copy of service management system manual which gives clause-wise details ofhow ISO 20000-1:2018 system is implemented. It covers the service management system, samplepolicy, objectives, scope, and organization structure as well as how each requirement from clauseno. 4 to 10 of ISO 20000-1:2018 is implemented at macro level in the organization. The manualcovers ISO 20000-1:2018 documents for tier-1 of documented information. It has total 10 chapterscovering company profile, amendment sheet, index, and clause-wise details on how ISO 200001:2018 system is implemented in an organization.(A) Table of on – 1Table of contents and authorization statementCompany profileControl and distributionSection – 2Title of SMS manual chapterContext of the organizationUnderstanding the organization and its contextUnderstanding the needs and expectations of interestedpartiesDetermining the scope of the service managementsystemService management systemLeadershipPageNo.ISO 20000 -1:2018Clause Reference1–41–21–3Page no.-------------ISO 20000-1 REQ.4.04.11–14.24.31–84.45.0For more information about ISO 20000-1:2018 Documentation kit Click Herewww.globalmanagergroup.com E mail sales@globalmanagergroup.com Tele: 91-79-2979 5322Page 2 of 10

D129: DEMO OF ISO 20000-1:2018 DOCUMENTATION KIT Price 550 USDA completely editable documentation package (SMS Manual, ITSMS Plan, Procedures, Policies,SOPs, Job Descriptions, Forms, Audit Checklists, etc.)Buy: www.Documentationconsultancy.com6.7.8.Leadership and commitmentPolicyEstablishing the service management policyCommunicating the service management policyOrganizational roles, responsibilities and authoritiesPlanningActions to address risks and opportunitiesService management objectives and planning to achievethemEstablish objectivesPlan to achieve objectivesPlan the service management tionDocumented informationGeneralCreating & UpdatingControl of documented informationService management system documented informationKnowledgeOperationOperational planning and controlService PortfolioService deliveryPlan the servicesControl of parties involved in the service lifecycleService catalogue managementAsset managementConfiguration managementRelationship and agreementGeneralBusiness relationship managementService level managementSupplier managementSupply and DemandBudgeting and accounting for servicesDemand management5.15.25.2.15.2.25.36.06.11–31–51 – 38.3.18.3.28.3.38.3.48.48.4.18.4.2For more information about ISO 20000-1:2018 Documentation kit Click Herewww.globalmanagergroup.com E mail sales@globalmanagergroup.com Tele: 91-79-2979 5322Page 3 of 10

D129: DEMO OF ISO 20000-1:2018 DOCUMENTATION KIT Price 550 USDA completely editable documentation package (SMS Manual, ITSMS Plan, Procedures, Policies,SOPs, Job Descriptions, Forms, Audit Checklists, etc.)Buy: X-IIICapacity managementService design, build and transitionChange managementService design and transitionRelease and deployment managementResolution and fulfillmentIncident managementService request managementProblem managementService assuranceService availability managementService continuity managementInformation security managementPerformance EvaluationMonitoring, measurement, analysis and evaluationInternal auditManagement reviewService reportingImprovementNonconformity and corrective actionContinual ImprovementAnnexureList of SMS ProceduresGlossary of TermsProcess Flow 39.410.010.110.2-2. ITSMS Plan:It includes the complete IT service management system plan with interlnikage of variousprocesses and reference of procedures, ITSMS policy and objectives. It covers the frame work tofulfill the service requirements.3. Procedures (20 procedures):Sample copies of mandatory procedures as per ISO 20000-1:2018 are provided, which cover allthe details like purpose, scope, responsibility, how procedure is followed as well as the list ofexhibits, reference documents and formats. The list of sample procedures provided in the kit is asbelow.List of Procedures1.2.3.Procedure for CommunicationProcedure for Document ControlProcedure for Control of RecordsFor more information about ISO 20000-1:2018 Documentation kit Click Herewww.globalmanagergroup.com E mail sales@globalmanagergroup.com Tele: 91-79-2979 5322Page 4 of 10

D129: DEMO OF ISO 20000-1:2018 DOCUMENTATION KIT Price 550 USDA completely editable documentation package (SMS Manual, ITSMS Plan, Procedures, Policies,SOPs, Job Descriptions, Forms, Audit Checklists, etc.)Buy: 12.13.14.15.16.17.18.19.20.Procedure for Internal AuditProcedure for ImprovementsProcedure for Service ManagementProcedure for Delivery of New ChangesProcedure for Management ReviewProcedure for Service ContinuityProcedure for Budgeting and Accounting ServicesProcedure for Capacity ManagementProcedure for Incident ManagementProcedure to Manage Service ComplaintsProcedure for Supplier ManagementProcedure for Problem ManagementProcedure for Configuration ManagementProcedure for Organization SecurityProcedure for TrainingProcedure for Availability ManagementProcedure for Corrective Action4. Policies (14 policies)Sample copies of guidelines covering policies as per ISO 20000-1:2018 are provided; the list ofsample policies provided in the kit is as below.List of Policies1.Availability Management Policy2.Visitor Policy3.BRM Policy4.Budgeting and Accounting Policy5.Capacity Management Policy6.Change Management Policy7.Configuration Management Policy8.Incident Management Policy9.Information Security Policy10.Internet Policy11.Problem Management Policy12.Release Management Policy13.Service Management Policy14.Supplier Management PolicyFor more information about ISO 20000-1:2018 Documentation kit Click Herewww.globalmanagergroup.com E mail sales@globalmanagergroup.com Tele: 91-79-2979 5322Page 5 of 10

D129: DEMO OF ISO 20000-1:2018 DOCUMENTATION KIT Price 550 USDA completely editable documentation package (SMS Manual, ITSMS Plan, Procedures, Policies,SOPs, Job Descriptions, Forms, Audit Checklists, etc.)Buy: www.Documentationconsultancy.com5. Standard Operating Procedures (09 SOPs):This directory of the kit covers sample copy of SOPs to link with significant aspects in theorganization. It takes care of all such aspects and can be used as a training guide as well as toestablish good ITSMS system in the organization. The samples given are as a guide and notcompulsory to follow and organization is free to change the same to suit own requirements.List of Standard Operating Procedures1.2.3.4.5.6.7.8.9.SOP for Company Internet and IT Resource UseSOP for E-mail and Messenger UseSOP for Service Continuity TestingSOP for Personnel RecruitmentSOP for Service ReportingSOP for Risk ManagementSOP for Business Relationship ManagementSOP for Change Control ManagementSOP for Release and Deployment6. Job Descriptions (24 job descriptions)This directory covers sample copy of job descriptions covering 24 different categories of personnelincluding their responsibility and authority. All job descriptions are listed below:List of Job Descriptions1.2.3.4.5.6.7.8.9.10.11.12.Roles and ResponsibilitiesAvailability ManagerBusiness Development ManagerCapacity ManagerChange ManagerConfiguration ManagerDirectorHR HeadIncident ManagerInformation Security ManagerManager rking EngineerProblem ManagerProject ManagerPurchase ManagerQA ManagerRelease and Deployment ManagerAccounts ManagerService Continuity ManagerService EngineersService Reporting ManagerSLM ManagerTeam Lead7. Blank sample formats for all the departments (69 sample formats)This directory includes sample copy of blank forms that are required to maintain records as well as establishcontrol and create system in the organization. The samples are given for the users as a guide to follow. Theorganization is free to change the same to suit their own requirements. The blank formats can be used astemplates. A total of 69 blank formats are provided as per the list given below.List of blank formats1.2.3.Visitor Entry RegisterEmployee leaving/transfer/termination ChecklistEmployment confidentiality and Non-competition36.37.38.Availability Plan templateCapacity Plan templateConfiguration Plan templateFor more information about ISO 20000-1:2018 Documentation kit Click Herewww.globalmanagergroup.com E mail sales@globalmanagergroup.com Tele: 91-79-2979 5322Page 6 of 10