PARTNER Advanced Communications System (ACS)

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PARTNER AdvancedCommunications System (ACS)OveIP TelephonyContact CentersUnified Communicationmr1illioysnstesmsServicesold

Get the powerful communications capabilities your growingbusiness needs in a solution designed to streamline the flow ofinformation and lower your calling costs. With more than onemillion systems sold, PARTNER ACS has proven its value andr e l i a b i l i t y o v e r a n d o v e r. Ta k e a l o o k a t w h a t i t c a n d o f o r y o u .The power your growing business needsBuilt-in ell PhoneConnectRemote CallForwardingGet standard featuresthat many other systemsdon’t have, or chargeextra for, like Caller ID,5-party conferencingand much more.Simplify and expediteyour communicationsby managing voicemail and e-mail inone mailbox.Get more phone lines forless—connect yourPARTNER ACS to thesame T1 or sDSL linethat delivers your highspeed Internet access.When you are not in theoffice, PARTNER ACS canhave calls ring simultaneously on your cellphone and then havePARTNER Messagingtake a message if youdon’t answer.Have calls forwardedto an external numberwhen you are out of theoffice, or after hours,so you never missany calls.Look at just a few of the powerful capabilities that set PARTNER ACS apart.

PARTNER Advanced Communications SystemSimply Powerful Powerfully SimplePARTNER ACS delivers powerful capabilities in a systemsDSL and T1 capabilities, powerful call handling, easethat is simple to use, easy to expand and cost-effectiveof administration, call coverage and more. Add featuresto own. That’s why it is the system of choice for moreand capacity as your needs grow and change, withoutthan one million businesses worldwide.giving up the renowned quality, reliability, or simplicityof PARTNER ACS. And take advantage of an array ofDesigned by Avaya Labs, PARTNER ACS is much morefull-featured wired and wireless phones.than just an incredibly reliable phone system—PARTNERdelivers the capabilities that streamline informationFor power and simplicity in an extremely affordableflow, lower communications costs and help everyone incommunications system, take a closer look at the Avayayour company work more effectively. Take advantagePARTNER System.of built-in Caller ID, sophisticated messaging options,Five ways PARTNER ACS keeps it simplePARTNER ACS will keep your communications simple and cost-effective, with:12345Easy call management. PARTNER ACS was designed so it isEasy system growth. Adding more lines or stations iseasy for everyone to manage calls. Red and green indicatoreasy—just add more plug-in cards, and connect the newlights on PARTNER phones make it easy to handle incominglines and stations. With a starting capacity of 5 lines andcalls even during the busiest times. Backlit display sets9 stations, the PARTNER ACS R7 Processor is ready to meetallow you to make full use of incoming Caller ID (no need toyour needs right away and to set the stage for futureinvest in special Caller ID modules or display units).growth. When it’s time to upgrade to a future system software release, it’s all done through PCMCIA cards. ManyEasy wired, wireless and messaging connections. Takeapplications, like PARTNER Voice Messaging, come onadvantage of all of the PARTNER system’s capabilities atplug-in cards.your desk, or when moving around your business with afull-featured Avaya TransTalk wireless phone. Have callsEasy to add accessories. The PARTNER ACS supportsring simultaneously at your desk and your cell phone.enhanced tip/ring connectivity, so a wide range of adjunctAccess voicemail and e-mail from anywhere, via PC, phonedevices can be easily attached to the system —such asor laptop.fax machines or credit card readers— ensuring that thePARTNER system can meet a host of business needs.Easy to administer. Any user can easily administer theJust a few of the waysPARTNER ACS will keepyour communicationssimple andcost-effective.system through simple commands on their PARTNERphone. The entire PARTNER ACS can be configured orreconfigured with a PC, even from an off-site location. Thissaves the customer from having to schedule and participate in an on-site visit for administering the system. ThePARTNER ACS also provides a second serial port for PCadministration and built-in system-wide backup & restorefunctionality. This can prevent lengthy downtime if serviceissues arise.3a higher planeof communication

Simplifying communications enhancing your business performanceWhen your communications are easy to manage, everyone in your organization operates more effectively.See your voice mailand e-mail altogetherInside and outside your office, PARTNER ACS isdesigned to keep everyone in touch.PARTNER ACS makes it easy to manage your voicemail and e-mail in one mailbox. See all your messagesPARTNER ACS connects toaltogether. Access your voice mail without having todial in. Save and forward voice messages the same wayyour cell phoneyou do e-mail.Are you often on your cell phone or working at remotePARTNER Messaging will deliver its messages directlylocations? PARTNER ACS will find and deliver yourto your existing e-mail server via your LAN in an e-calls to you. For example, with Cell Phone Connect,mail-compatible format. Voice mail will appear in theyou can have calls ring simultaneously at your desklisting of e-mails with the voice portion attached as aphone and your cell phone. You can answer calls atWAV file.either place. If you are on your cell phone, but justwalking into your office, you can continue the call onyour desk phone without interruption. And if you areunavailable, you can arrange to have your normal callcoverage take over—whether it is to have the call go tomessaging on your PARTNER system, to your cellphone or to an assistant.PARTNER ACS helps you treatyour customers rightCan you respond to the individual needs of customersby routing them quickly to the person best able to handletheir call? When your top customers call, can you properlyrecognize them? With PARTNER ACS you can do all ofthis and more. PARTNER ACS supports customer service with a variety of built-in features and optionsdesigned to build and enhance customer relationships.Choices in telephonesPARTNER 6–ButtonPARTNER ACS offers a range of telephone sets inis a basic, cost-effective unitblack, gray or white. Dual red and green LED indica-with 4 programmable line/tor lights make it easy to manage calls even duringfeature and 2 intercom buttons.the busiest times (e.g., identifying whose call is onhold). Backlit display sets allow you to make full useof incoming Caller ID. There is no need to invest inseparate Caller ID display units—another way yousave. And all features are accessible on the TransTalkwireless handsets.

Staying in touchWhen you are away from your phone—inthe warehouse, down the hall, or in anadjacent building—important decisionsget delayed and calls go unanswered.With a wireless phone, no one ever has toRecognize your callersbe out of touch. PARTNER ACS providescost-effective, Avaya-designed wirelessPARTNER ACS helps you service your mostoffers to meet your mobility needs.important callers with built-in Caller ID.Name and number appear simultaneouslyAvaya’s TransTalk 9040 is a flexible, wire-during ringing—there is no need to obtain anyless handset that connects directly toadditional hardware. Caller ID is fully func-PARTNER ACS. For your employees whotional on the optional TransTalk wirelesshave a need to be away from theirhandsets. Caller ID information is displayeddesks—out on the shop floor, the car lot,even when transferred from an auto attendant.the loading dock, the warehouse—and(Note: Subscription to Incoming Caller IDyet want to take and make importantservice from a local telephone company iscalls, TransTalk 9040 is the way to go.required.)Customers value convenienceand personalizationAlways having to go through a receptionist or listen tothe prompts on an auto attendant can be frustrating.Reach outWith Direct Inward Dialing (DID) PARTNER ACSYou can use your PARTNER ACS to create and enhanceoffers outside callers an alternative, allowing them toyour customer relationships by setting up callingdial an extension directly. DID not only enhances cus-groups inside your organization. Program PARTNERtomer service but it also takes pressure off a busyACS to distribute incoming calls among a group ofreceptionist. Customers and others who call regularlyextensions in sales, customer service or other departments.can get to the right person immediately.Specific lines can be programmed to ring agents orgroup members directly in up to 7 Hunt Groups,improving call handling. Live Call Screening andRecord-A-Call options also help you to customize andimprove your customer interactions.PARTNER 18DPARTNER 34DComes with the 2-lineWith its display andby 24-character backlitlarge number ofdisplay, 16-line/featureline/feature buttons,buttons, 2 intercomthe 34D is an idealbuttons and 4 otherchoice as an execu-programmable featuretive phone and forbuttons.attendants.5a higher planeof communication

Controlling costsEvery aspect of the PARTNER ACS was designedabout an upgrade to the Avaya MERLIN MAGIX to help you keep your costs down, while boostingIntegrated System, you can reuse your telephones andproductivity and efficiency.adjunct equipment.Cost-effective featuresDon’t lose callsThe PARTNER ACS supports a wide variety of featuresCalls that go unanswered add up to lost sales andlike Caller ID, Distinctive Ringing, Send All Calls,dissatisfied customers. Instead of adding extra staff,Speed Dialing, and 5-party Conferencing to help youtake advantage of the call routing capabilities of aand your employees be more efficient.PARTNER system that distribute calls in your businessquickly and cost-effectively.Take advantage of T1By using your PARTNER system and a T1 service fromTake a messageyour local phone company or service provider, you canThe messaging systems available with PARTNER ACShave up to 16 incoming and outgoing lines on oneare more than just an easier, better way to take mes-connection. It’s less expensive than subscribing to thosesages. They also save money by providing 24-hour calllines separately. Consolidate your voice , data, fax andcoverage, by freeing up support staff for other tasksInternet communications and enjoy ongoing savings.and by enabling users to remotely retrieve voice messages as e-mail.Expand and upgradeExpecting growth? The PARTNER system has a modular,Take your phone with youpay-as-you-go design that will grow with you.With the PARTNER system, you can take a full-featuredSoftware upgrades are made easy via PCMCIA cards.wireless phone anywhere in your business. ReduceWhen you upgrade to the new PARTNER ACS R7missed calls and lost business. Eliminate expensiveProcessor you can reuse all of your existing equipment,wiring runs.retaining your investment and gaining a starting capacity of 5 lines and 9 stations. And, if you’re thinkingAccount for your callsWhen you know which calls are a part of which jobs, itadds up to accurate reimbursement and lower costs.The standard SMDR port provides a printout of call activ-PARTNER ACS at a Glanceity—giving you all the information you need to track callsMaximum CapacitiesStations/endpoints: 48and prevent misuse. You can also take advantage ofTrunk capacity: 31optional call accounting capabilities to manage and control toll spending.Trunks supportedVoice lines, T1 (fractional)* and voice over sDSLMessagingAuto attendant, call routing and messaging viaAdd devices without adding linestwo options: PARTNER Voice Mail and PARTNERDon’t pay for extra dedicated lines and expensive adaptersMessaging. Unified Messaging available with thefor connecting devices like fax machines and credit cardlatter.readers. With PARTNER system enhanced tip/ringAvaya offers a wide range of 6-, 18-, and 34-buttoncapabilities, you can plug them in at any extension, orphones, attendant consoles and TransTalk wirelessinto any station port.Phoneshandsets. All PARTNER phones are fully functionalon the Avaya MERLIN MAGIX system.AccessoriesManage your callsDon’t let your incoming calls manage you—use built-inEasily connect a wide range of accessories andcall tracking or optional call reporting software to ana-adjunct devices without adding more phone lines.lyze your calling patterns. Using this information to*Requires optional PARTNER ACS T1 Moduleadjust your call routing and staffing saves you money.

Tw o m e s s a g i n g o p t i o n s p l e n t y of extra featuresAuto copy —if you choose, messages left in multiplemailboxes can be automatically copied to a singlemailbox.tion. Wherever you are working, messaging helps every-Easy message previews —change the order inwhich messages are played, easily back-up andone share information and stay connected to customers,replay, speed up or slow down.Messaging is a critical part of any communications solu-colleagues and suppliers with 24-hour availability. To meet the needs and budgets of growing companies,PARTNER ACS offers two messaging options—PARTNER Voice Messaging and PARTNER Messaging.Your Avaya BusinessPartner will help you decide which isthe right solution for you. Whichever you choose, it’s easyto add capacity and take advantage of unified voice/e-mailmessaging and other powerful features included in the latestreleases that make your messaging solution work evenharder for you, such as:Centrex call transferring —PARTNER Messagingworks with Centrex so you can link multiple officestransparently. Special capabilities for cell phone users —PARTNER Messaging has special features that allowyou to scan the content of the new messages in yourmailbox with minimal keystrokes (and withoutchanging the status of those messages) and alsoreturn automatically to the last message heard ifyour connection is dropped.PARTNER ACS: The solution for today’s growing businessesThere is no other communication system on the market today that is as comprehensiveyet easy-to-use as PARTNER ACS. With powerful telephony features, T1 and businessr e a d y s D S L c a p a b i l i t y, s o p h i s t i c a t e d m e s s a g i n g , w i r e l e s s c a p a b i l i t i e s a n d a s t a r t i n gcapacity of 5 lines 9 stations—you get a full range of innovative capabilities toensure you and your employees are always reachable and accessible 24/7, whether atyour desk, on the shop floor or out of the office. PARTNER ACS delivers big-businessp r o d u c t i v i t y w i t h o u t t h e c o m p l e x i t y, t h e b i g p r i c e t a g — a n d w i t h o u t t h e a d m i n i s t r a t i v eand management responsibilities.7a higher planeof communication

About AvayaFocused on enterprises large to small, Avaya is aworld leader in secure and reliable IP telephonyAvaya enables businesses to achieve superiorsystems, communications software applications andresults by designing, building and managing theirfull life-cycle services. Driving the convergence ofcommunications networks. More than one millionvoice and data communications with businessbusinesses worldwide, including 90 percent ofapplications—and distinguished by comprehensivethe FORTUNE 500 , rely on Avaya solutions andworldwide services—Avaya helps customersservices to enhance value, improve productivityleverage existing and new networks to unlock valueand gain competitive advantage.and enhance business performance.IP TelephonyContact Centersreacha higher planeof communicationUnified CommunicationServices 2004 Avaya Inc.All Rights Reserved. Avaya and the Avaya logo are trademarks of Avaya Inc. and may be registered in certain jurisdictions.All trademarks identified by , SM and TM are registered trademarks, service marks or trademarks respectively.All other trademarks are properties of their respective owners. FORTUNE 500 is a registered trademark of Time, Inc.Printed in the U.S.A. 04/04 SB2124avaya.com

communications system, take a closer look at the Avaya PARTNER System. PARTNER Advanced Communications System Simply Powerful Powerfully Simple 3 a higher plane of communication Five ways PARTNER ACS keeps it simple 13 PARTNER ACS will keep your communications simple and cost-effective, with: 4 5 2 Easy call management.