IP Telephony Contact Centers Avaya PARTNER Advanced .

IP TelephonyContact CentersMobilityServicesAvaya PARTNER AdvancedCommunications SystemOVERVIEWMore than 1 million businesses have turned to the Avaya PARTNER AdvancedCommunications System. Why? Because the PARTNER system delivers what growingbusinesses really need. Great call coverage. Flexible messaging options. A selection ofstylish and functional phones. The ability to connect a wide range of accessories. WithPARTNER ACS, it’s not only about communications; it’s about helping your business grow.Check out all of the ways the Avaya PARTNER system can add value to your business: Professionalism, Efficiency and Customer Service— A System That Grows With Your Success—Expand toGet the 24/7 communications support that setsup to 48 extensions. Adapt your system with plug-your company apart, along with tools to make everyin modules for messaging, record-a-call and more.customer feel like your most important customer. Quality and Experience You Can Depend On— Choices in Telephones and Accessories—ChoosePARTNER ACS was invented at AT&T’s Bellfrom a selection of display phones, wireless phonesLaboratories, where so many of the innovationsand a receptionist console. Connect a wide rangethat have changed business communications gotof accessories.their start.

COMMUNICATIONSAT THE HEART OF BUSINESSBVS /dOgO /@B 3@ AgabS[ ;OYSa3dS gROg 1][[c\WQObW]\ 3Oag! " # & 1. Easily Handle Calls% 5.Never miss a call—rely on PARTNER to distributecalls quickly, accurately and cost-effectively in theway that works best for your business.Record important calls with the touch of a button.6.forward voice messages the way you do e-mail.Safely Back-up and Restore DataGet system-wide backup & restore functionality—no2. Messaging, Conferencing, and MoreAccess voice mail without dialing in. Save andRecord a Callneed for a PC. Administer your system remotely.7.Get One Number ReachabilityConference up to 5 people. See your voice mailProgram PARTNER ACS to have calls ring on yourand email together.cell phone and take a message if you don’t answer.3. Connect External Accessories8.Consolidate ConnectionsConnect a wide range of accessories (fax, otherGet more phone lines for less—connect PARTNERphones, credit card readers)—no adapters or extraACS to the same T1 line you use for high speedlines needed.Internet access.4. Roam Wirelessly Around the OfficeMove around your office and take your calls with youusing a full-featured PARTNER wireless phone.Note: Some features may require optional modules. YourAuthorized Avaya BusinessPartner will help you put togetherthe right solution.2

avaya.com/smb3Professionalism, Efficiency andCustomer ServiceYour phone system is your front door—it’s whereimpressions are formed and business gets done. Relyon the PARTNER system to give you a full-set ofcapabilities that will enhance your professionalism,efficiency and customer service.Connecting callers to the right personYour callers want to get to the right person quickly, witha minimum of hassle. The PARTNER system makes ithappen: Equip a receptionist to answer, direct and monitor thestatus of all calls. Rely on an automated attendant to answer and routecalls automatically. Cover calls from any extension.The PARTNER system is flexible—use a receptionistAND an auto attendant as needed. You can also giveKeeping everyone in touchcallers the option of dialing any extension directly.*Because you never know when an important call willcome in, your phone system needs to keep you in touch.*Requires ASA/DXD module.When you are out of the office, program the system tofind you and let you know that a message is waiting.Forward calls to your cell or home. When you are downSimplifying Your Communicationsthe hall or out in the warehouse—take a PARTNERBecause it’s a “key system” the PARTNERsystem makes it easy to cover calls.on the PARTNER messaging system to greet callers andIncoming lines appear on buttons and ringat specific phones (you choose which ones.)That makes it easier for people to pitch in andanswer calls—especially during busy periods.It’s also easy to make calls. There’s no needto dial a code (usually 9)—just pick up thephone and start dialing.Even Caller ID is easier on the PARTNERsystem. How? The PARTNER system wasdesigned for Caller ID: there’s no need to purchase separate Caller ID devices.wireless phone with you. And remember, you can relytake messages 24/7.Helping everyone work betterYou work hard. Your phone system should eliminatethe hassles that keep you from being productive. ThePARTNER speakerphone and hands-free answer on intercom make it easy to make and take calls. Conferenceco-workers, customers and others on the fly. See voicemail and e-mail together—no more hunting in multiplemailboxes.

Choices in Telephones & AccessoriesWhen you choose the PARTNER system you also getto choose from a selection of great PARTNER phones,Also choose wireless phones, an attendant consoleand plenty of accessory devices (including doorphones,headsets, and contact closures).including 6-, 18-, and 34-button desksets (with andTransfer a call set up a conference call create a list ofwithout displays)—available in black or titanium white infrequently dialed numbers—PARTNER telephones makea new, sleek stylish design.it easy. It’s also simple to connect standard devices—noextra lines or adapters needed.PARTNER6-buttondisplay phoneWhat You Can Do With Avaya PARTNER TelephonesPARTNER18-buttondisplay phone heck Calls at a GlanceCRed and green lights let you see at a glance what linesare ringing, who’s on hold, etc.Easily See Information Adjustable backlit display letsyou see Caller ID, duration ofcalls, etc.Customize Your Phone Removable card makes it easy tolabel features and lines.PARTNER34-buttondisplay phoneEasily Control VolumeAdjust volume onringer, handset andspeakerphone inincrements.Stay on Top of MessagesRed light lets you knowmessages are waiting.Back of Telephone: Easily Add AccessoriesAuxiliary Port makes it easy toattach cordless telephones,answering machines, extratelephones, headsets, etc.(Not available on 6D phone.)Convertible StandFor desk or wall mountWhat Features are Active?For Microphone/Hands Free-Answer-onIntercom and Speakerphone—lightsindicate when features are activated.Business BasicsFixed Hold, Conference, andTransfer buttons put these basicfeatures at your fingertips.Two FixedIntercom ButtonsFor easy internalcommunications.PARTNERwireless phone

COMMUNICATIONSAT THE HEART OF BUSINESS5A System That Grows With YourStay Open for BusinessSuccessPower outages, fluctuations and other disruptions areAs a business grows, so does its need forcommunications. The last thing you want is foryour communications system to get in the way ofyour business success.The PARTNER system is big enough to let you grow—but not so big that you are stuck buying excess capacity or capabilities that you don’t need. Start with just 2 extensions—grow to 48. Begin with just a single incoming line, grow to 24. Consolidate lines on a T1 link. Use the 2 card slots to add applications or upgradeto the latest release of system software.a fact of life. But they don’t need to get in the way ofyour communications: Calls can be made or received, even if poweris lost, using the two Power Failure Transfer(PFT) ports. Battery backup means all your system programmingremains, even in the event of power failure. Additionally, all system programming can besaved and reloaded using the Backup andRestore capability.Quality and Over 100Years of ExperienceThe PARTNER system delivers reliable technology atan affordable price. Originally developed at AT&T’sYou Can Rely on AvayaFor more information about how theAvaya PARTNER system can benefit your business, contact your Avaya Client Executive orAuthorized BusinessPartner today or visit us atwww.avaya.com/smbBell Laboratories—home to so many of the innovations that have shaped modern communications (thecompany that is now Avaya was originally part ofAT&T)—more than a million PARTNER systems havebeen sold.

COMMUNICATIONSAT THE HEART OF BUSINESS6PARTNER ACS at a Glance SystemStations/endpoints*48Line capacity*31Lines supportedVoice lines, T1MessagingOptions for auto attendant, call routing and messaging.Phones6-, 18- and 34-button phones, an attendant console and wireless handsets.AccessoriesConnect accessories—fax machines, credit card readers, modems, or singleline phones—without adapters or extra phone lines.Features (partial listing of over 100 features):Call coverageRedirect calls that are not picked up, to another extension or voicemail.Caller IDWith subscription to Caller ID service—including name and number CallerID logging and dialing (stores caller ID records and automates redialing).Call forwarding/Call follow meForward calls to another system extension, either internally or externally.ConferencingUp to 5 parties on a call.**Contact closure supportFor optional electronic door or gate opening.Group call distributionDirects calls to a group of extensions, to ring simultaneously orconsecutively, e.g. a customer service group.Hospitality featuresCreate outgoing call restrictions or program a wake-up service button.Line poolingGroup lines into pools to help the routing of calls.Music-on-holdAttach any standard music source—radio, CD player, or MP3 player.PC card software upgradesEasily upgrade to the latest releases without extended downtime.PC card backup and restoreSave system programming for immediate restoration (if necessary).SMDR talk timeCreates call records with actual talk time for call accounting purposes.Speed DialCreate system or personal speed dials for frequently used numbers.Station LockLets users enter a code to “lock” their extensions.*Maximum line and station capacities are not designed to be achieved simultaneously.**Includes the user and up to two external parties and two internal parties.About AvayaAvaya enables businesses to achieve superiorresults by designing, building and managing theircommunications infrastructure and solutions. Forover one million businesses worldwide, includingmore than 90 percent of the FORTUNE 500 , Avaya’sembedded solutions help businesses enhancevalue, improve productivity and create competitiveadvantage by allowing people to be more productiveand create more intelligent processes that satisfycustomers.For businesses large and small, Avaya is a worldleader in secure, reliable IP telephony systems,communications applications and full life-cycleservices. Driving the convergence of embeddedvoice and data communications with businessapplications, Avaya is distinguished by itscombination of comprehensive, world-classproducts and services. Avaya helps customersacross the globe leverage existing and newnetworks to achieve superior business results.COMMUNICATIONSAT THE HEART OF BUSINESSavaya.com 2005 Avaya Inc.All Rights Reserved. Avaya and the Avaya Logo are trademarks of Avaya Inc. and may be registered in certain jurisdictions. All trademarks identified by the , SMor TM are registered trademarks, service marks or trademarks, respectively, of Avaya Inc., with the exception of FORTUNE 500 which is a registered trademark ofTime Inc. All other trademarks are the property of their respective owners.Printed in the U.S.A. 05/05 SB2124-02

PARTNER ACS was invented at AT&T’s Bell Laboratories, where so many of the innovations that have changed business communications got their start. More than 1 million businesses have turned to the Avaya PARTNER Advanced Communications System. Why? Because the PARTNER system delivers what growing businesses really need. Great call coverage.