Avaya IP Solutions - Turbo Computer

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Avaya IP Solutionsfeaturing Avaya Communications Manager2003SOLUTIONCOMPARISONMATRIXReaching Success is 50% preparationand 50% perspiration.The Avaya IP Solutions Comparison Matrix is a reliable,quick, thorough organizer designed to help you find theanswer to virtually any customer question about the AvayaIP Solutions portfolio. The Matrix provides a framework forcomparison across the portfolio, allowing you to tune intothe precise needs of your customers.The Solution Comparison Matrix makes it easy for you to getan edge on your competition. The specifics you master willbring out the best in the Avaya IP Solutions portfolio andhelp move your customer closer to a decision.

Avaya Enterprise Class IP Solutions2 0 0 3S O L U T I O NC O M P A R I S O NM A T R I XCONTENTSSMALL & MID-SIZED SOLUTIONSLARGE SOLUTIONSREMOTE SOLUTIONSDescriptions . . . . . . . . . . . . . . . . . . . . .3Descriptions . . . . . . . . . . . . . . . . . . . .14Descriptions . . . . . . . . . . . . . . . . . . . .26Small & Mid Office . . . . . . . . . . . . . . . .4Small & Mid Office . . . . . . . . . . . . . .16Small & Mid Office . . . . . . . . . . . . . .28Branch . . . . . . . . . . . . . . . . . . . . . . . .5Branch . . . . . . . . . . . . . . . . . . . . . . .17Branch . . . . . . . . . . . . . . . . . . . . . . .29Contact Center . . . . . . . . . . . . . . . . . . .6Contact Center . . . . . . . . . . . . . . . . . .18Contact Center . . . . . . . . . . . . . . . . . .30Platform . . . . . . . . . . . . . . . . . . . . . . .7Platform . . . . . . . . . . . . . . . . . . . . . .19Platform . . . . . . . . . . . . . . . . . . . . . .31Applications-Endpoints . . . . . . . . . . . . .8Applications-Endpoints . . . . . . . . . . . .20Applications-Endpoints . . . . . . . . . . . .33Standards . . . . . . . . . . . . . . . . . . . . . .9Standards . . . . . . . . . . . . . . . . . . . . .21Standards . . . . . . . . . . . . . . . . . . . . .34Reliability . . . . . . . . . . . . . . . . . . . . .10Reliability . . . . . . . . . . . . . . . . . . . . .22Reliability . . . . . . . . . . . . . . . . . . . . .35Growth . . . . . . . . . . . . . . . . . . . . . . .11Growth . . . . . . . . . . . . . . . . . . . . . . .23Growth . . . . . . . . . . . . . . . . . . . . . . .36System Management . . . . . . . . . . . . .12System Management . . . . . . . . . . . . .24System Management . . . . . . . . . . . . .37Pricing . . . . . . . . . . . . . . . . . . . . . . .13Pricing . . . . . . . . . . . . . . . . . . . . . . .25Pricing . . . . . . . . . . . . . . . . . . . . . . .382CLICK HERE TORETURN to Table of ContentsAvaya Inc. Proprietary — Use pursuant to company instructions or agreement. 2003 Avaya Inc. All rights reserved.a higher planeof communication

Avaya Enterprise Class IP Solutions2 0 0 3S O L U T I O NC O M P A R I S O NM A T R I XDESCRIPTIONSSMALL & MID-SIZED SOLUTIONSAvaya PARTNER AdvancedCommunications SystemAvaya MERLIN MAGIX Avaya IP OfficeAvaya S8100 Media Server onAvaya G600 Media Gateway orCMC1 GatewayAvaya S8300 Media Serverand an Avaya G700 MediaGatewayDESCRIPTIONHybrid key system for 2 to48 stationsHybrid Key/PBX for 10-200stationsHybrid PBX and IP PBX for10-256 stationsIP enabled PBX for 40-450stationsIP PBX for 10-450 stationsKey Characteristics Easy to use traditionalkey system Pay as you grow design Intgrated voice mail andmobility applications Traditional voice solutionwith robust messagingapplication Economical, highly reliablecommunications system Pay as you go, build asyou go Integrated Voice/Dataoffering - 10 Mbps LANconnectivity - get a freeRouter! Automatic Call Distributionincluded for Free Over 200 Call Features fromAbbreviated Ring toUniform Dial Plan IP Office Call ProcessingSoftware Remote Diagnostics All-In-One Solution Automatic call distributionand routing IP capable telephony server with router & firewall Simplicity Cost Effective Avaya CommunicationsManager Software Expert System DiagnosticCapability Supports traditional and IPtelephony World Class Routing forgreater flexibility for VoIP Virtual Enterprise NetworkingRemote worker and IP agentcapability Call Processing, call centerand messaging Investment protection Avaya CommunicationsManager Software Expert SystemDiagnostic Capability Modular, Stackable, HotSwappable, RedundantArchitecture Internal Layer 2 Switch Autonomous switch Survivability optional 10/100/1000 ethernetLAN & WAN & PSTNConnectivity Well-suited for IP phonedeploymentsStation SizeUp to 48Up to 200Up to 256 Up to 450 IP, digital or analog Up to 450 IP, digital or analogTrunksUp to 19 or up to 31 withDSL80 Trunks Up to 192 trunks LS, GS, DID, T1, E1, IP,Frame Relay International BRI trunks300 Trunks Up to 450 trunks LS, GS, DID, T1, E1, IP International BRI trunksBHCC rateNANAUp to 17,000 5,000 non Contact Center 2,000 Contact Center50,000 General Call Mix3CLICK HERE TORETURN to Table of ContentsAvaya Inc. Proprietary — Use pursuant to company instructions or agreement. 2003 Avaya Inc. All rights reserved.a higher planeof communication

Avaya Enterprise Class IP Solutions2 0 0 3S O L U T I O NC O M P A R I S O NM A T R I XSMALL & MID OFFICESMALL & MID-SIZED SOLUTIONSAvaya PARTNER AdvancedCommunications SystemAvaya MERLIN MAGIX Avaya IP OfficeAvaya S8100 Media Server onAvaya G600 Media Gateway orCMC1 GatewayAvaya S8300 Media Serverand an Avaya G700 MediaGatewayMarket Segment Small to Mid Stand Alone or Small ofLarge 2-48 stations Small/mid standalone Target 20-80 station size Small/mid standalone Target station size 10100 stations Small businesses that aretechnology innovators Branch offices/departmentalwork groups of largeenterprises Small Stand alone Leading edge May need RedundancyVertical Markets Manufacturing TCU (Transportation/Communications/Utilities Business Services Legal Services Retail Local Government Hotel/Motel Education MedicalRetailRestaurantsInformation ManagersBusiness ServicesInsuranceProfessional ServicesFinancial ServicesProfessional ServicesRetailBusiness ServicesEngineeringInsuranceManufacturing(smaller sites) Education (smaller sites) Local Government(smaller sites) TCU (smaller sites)Financial ServicesProfessional ServicesRetailManufacturingEducationInsuranceLocal GovernmentTCU (Transportation/Communications/Utilities)Financial ServicesProfessional ServicesRetailBusiness ServicesLegal ServicesHigh TechEngineeringLocal GovernmentTCU (Transportation/Communications/Utilities)4CLICK HERE TORETURN to Table of ContentsAvaya Inc. Proprietary — Use pursuant to company instructions or agreement. 2003 Avaya Inc. All rights reserved.a higher planeof communication

Avaya Enterprise Class IP Solutions2 0 0 3S O L U T I O NC O M P A R I S O NM A T R I XBRANCHSMALL & MID-SIZED SOLUTIONSAvaya PARTNER AdvancedCommunications SystemAvaya MERLIN MAGIX Avaya IP OfficeAvaya S8100 Media Server onAvaya G600 Media Gateway orCMC1 GatewayAvaya S8300 Media Serverand an Avaya G700 MediaGatewayMarket Segment Small of Large No networking Small of large Minimal networkingrequirements Small of large(independent) Low networking intensity Evolutionary/revolutionarycustomers Multisite Small of Large Technology innovators Branch offices/ departmentalwork groups Multisite Small of Large Leading edge Branch offices/ departmental work groups Multisite Network intensiveVertical Markets Retail Restraunts Auto Dealers Financial usiness ServicesEngineeringFinancial InsuranceFinancial entBusiness ServicesEngineeringLegal ServicesHigh TechMiscellaneous Service5CLICK HERE TORETURN to Table of ContentsAvaya Inc. Proprietary — Use pursuant to company instructions or agreement. 2003 Avaya Inc. All rights reserved.a higher planeof communication

Avaya Enterprise Class IP Solutions2 0 0 3S O L U T I O NC O M P A R I S O NM A T R I XCONTACT CENTERSMALL & MID-SIZED SOLUTIONSAvaya PARTNER AdvancedCommunications SystemAvaya MERLIN MAGIX Avaya IP OfficeAvaya S8100 Media Server onAvaya G600 Media Gateway orCMC1 GatewayAvaya S8300 Media Serverand an Avaya G700 MediaGatewayContact CenterApplication/Capabilities Basic call Extension hunt groups Built in Basic Call routing Reporting via 3rd Partyapplications, i.e. TASKE 25 Agents per Group Moderate call routing Up 75 Agents Up to 400 Agents(networked via INDex) Contact Center capabilityincluded (enabled vialicense key) Multi-media integration Sophisticated Skills Routing 100 Agents Sophisticated SkillsRouting 320 maximum agentsMarket SegmentBasic customer service Basic call routing Standalone Moderate call routing Informal Contact centerapplication also available Stand alone Only Small of large ifremote location operatesautonomously Requires Sophisticated CallRouting Stand alone Small of Large Technology innovators Branch offices Requires SophisticatedCall Routing Leading edge Stand alone Multisite, networkintensive Up to 50,000 BHCCVertical Markets Medical Professional Service Real Estate sGovernmentFIRERetailBusiness ServicesEngineeringFinancial IRERetailBusiness ServicesLegal ServicesGovernmentWholesaleHealth ServicesCommunicationsHigh TechTransportation6CLICK HERE TORETURN to Table of ContentsAvaya Inc. Proprietary — Use pursuant to company instructions or agreement. 2003 Avaya Inc. All rights reserved.a higher planeof communication

Avaya Enterprise Class IP Solutions2 0 0 3S O L U T I O NC O M P A R I S O NM A T R I XPLATFORMSMALL & MID-SIZED SOLUTIONSAvaya PARTNER AdvancedCommunications SystemAvaya MERLIN MAGIX Avaya IP OfficeAvaya S8100 Media Server onAvaya G600 Media Gateway orCMC1 GatewayAvaya S8300 Media Serverand an Avaya G700 MediaGatewayOperating SystemProprietaryProprietaryProprietaryWindows 2000Linux (Redhat v6.2)ProcessorMotorala 6800032 Bit Motorolan 6820Motorola Chip Set Intel Pentium III 500 MHz 20 GB Hard Drive 256 MB RAM Intel Pentium ClassServer 20 GB Hard drive 256 MB RAMDimensions Stand Alone Stand alone 5-slot carrier: 11" Wide x 19.25 high x 11.25 wide x12" Deep x 19" High11.25 deep Stand alone 19” Rack mounted 2Uhigh Rack Mounted Gateway(40-50lbs) 6 U High 12 X 19 X 22" The wall-mounted CMCcabinet is 25.5" in height,24.5" in width and12" in depth 19” Rack MountedGateway 2 U High 4 Media Module bays 1 Avaya P330expansion module bay Octaplane 8 Gbpsstacking fabric Internal Power supply 110VElectrical Requirements 120v AC120V AC 50 amps 2.5mm DC inlet socket.24Vdc Power input.Rating-24Dd.c, 2A max Unit: max 32w120VAC, 60hz, 15AOperating Environment 0º C to 40º C 15%-90%, relativehumidity, non-condensing 4C to 40C Optimum temp 15.6C 0º C to 40º C 95% relative humidity,non-condensing 65º F to 85º F 5º C to 40º C 20% to 60% relative humidity 5% to 85% relativehumidityLAN CapabilityNoRouter and 10 Mbps ethernetport in the IntegratedNetworkd access board. Accessto LAN through CTI applications (CSTA, TSAPI compliant)8 10/100 LAN ports or 2switched 10/100 LAN portsexpand uplink to Avaya orother QoS switchWith Cajun Network SwitchPortfolio Adjunct Built in LAN functionality Layer 2 Ethernet SwitchLayer 2/Layer 3 SwitchNANALayer 2/3 Switch AgnosticLayer 2 Switch Agnostic Contains InternalLayer 2 Switch Can be linked to otherLayer 2 switches Layer 2 Switch Agnostic7CLICK HERE TORETURN to Table of ContentsAvaya Inc. Proprietary — Use pursuant to company instructions or agreement. 2003 Avaya Inc. All rights reserved.a higher planeof communication

Avaya Enterprise Class IP Solutions2 0 0 3S O L U T I O NC O M P A R I S O NM A T R I XAPPLICATIONS-ENDPOINTSSMALL & MID-SIZED SOLUTIONSAvaya PARTNER AdvancedCommunications SystemAvaya MERLIN MAGIX Avaya IP OfficeAvaya S8100 Media Server onAvaya G600 Media Gateway orCMC1 GatewayAvaya S8300 Media Serverand an Avaya G700 MediaGatewayTelephony Applications TransTalk 9000 Mobility PARTNER VoiceMessaging PARTNER Messaging CTI Link (TSAPI, CSTA)Merlin MessagingIntuity Audix Octel 100TASKE Call Center viaCTI link IVR via CTI link Softphone via CTI Link Avaya IP Office Manager Phone Manager Lite &Pro-CTI Softphone iPhone ManagerPro- IP Softpnone Voice Mail Lite & Pro Integrated Messaging Lite& Pro Compact Business Center Compact Contact Center CTI Link eConsole PCBLF MAPI compliant Avaya CommunicationsManager Co-Resident Intuity Audix R5.01 Messaging Co-Resident SystemManagement Contact Center Avaya CommunicationsManager Co Resident IntuityAudix Messaging or Centralized (Avaya ornon-Avaya) Messaging Avaya VisAbility SystemManagement Contact Center CTI LinkSupported Endpoints PARTNER Telephones PARTNER MLSTelephones PARTNER EndeavorTelephones TransTalk 9000 Mobility PARTNER CordlessTelephone 4400 Series Sets 6400 Series Sets 4600 Series IP telephones(4630 is not currentlysupported) 6200 Analog sets Caller Display analog sets Analog fax Analog modems 20 Series (Not U.S) IP Office SoftphoneCTI-based IP Office softphoneIP-based eConsole Standards based H323IP phones 9040 TransTalk IP Office DECT (Not US) 6400 and 8400 seriesDigital phone 6200 Series Analog phones 4600 Series IP telephones 4630 Screenphone IP Softphones R2.0 SoftConsole CallMaster Phones Analog fax Analog modems Wireless Phones 6400 and 8400 seriesDigital phone 6200 Series Analogphones 4600 Series IP telephones 4630 Screenphone IP Softphones R2.0 SoftConsole CallMaster Phones IP Agent T.38 (IP) fax Analog fax Analog modems TransTalk EC5004400 Series SetsMLX SetsAnalog Tip and RingPARTNER ETR Sets9040 TransTalkAnalog FaxAnalog modemsSoftphone via CTI LinkCell phones via simultaneous ring feature8CLICK HERE TORETURN to Table of ContentsAvaya Inc. Proprietary — Use pursuant to company instructions or agreement. 2003 Avaya Inc. All rights reserved.a higher planeof communication

Avaya Enterprise Class IP Solutions2 0 0 3S O L U T I O NC O M P A R I S O NM A T R I XSTANDARDSSMALL & MID-SIZED SOLUTIONSAvaya PARTNER AdvancedCommunications SystemAvaya MERLIN MAGIX Avaya IP OfficeAvaya S8100 Media Server onAvaya G600 Media Gateway orCMC1 GatewayAvaya S8300 Media Serverand an Avaya G700 MediaGatewayInteroperabilityStandardsNANA QSIGQ931VoIP over FrameH450H323DiffServH323 H.323 H.248Networking StandardsNAProprietary ISDN-PRIIPQSIGH323ISDN-BRI (euro) Application InterfaceStandardsNA TAPI TSAPIIntegral TAPI server within IP TSAPI, TAPI, JTAP, DAPI, PI, TAPI, JTAP, DAPI,ASAI9CLICK HERE TORETURN to Table of ContentsAvaya Inc. Proprietary — Use pursuant to company instructions or agreement. 2003 Avaya Inc. All rights reserved.a higher planeof communication

Avaya Enterprise Class IP Solutions2 0 0 3S O L U T I O NC O M P A R I S O NM A T R I XRELIABILITYSMALL & MID-SIZED SOLUTIONSAvaya PARTNER AdvancedCommunications SystemAvaya MERLIN MAGIX Avaya IP OfficeAvaya S8100 Media Server onAvaya G600 Media Gateway orCMC1 GatewayAvaya S8300 Media Serverand an Avaya G700 MediaGatewayHot iguration can be savedand uploaded to duplicate inthe event of total failureNoNoSurvivabilityYesYesYesNoVia Local SurvivableProcessorRedundancyNoNoNoNoVia Local SurvivableProcessor10CLICK HERE TORETURN to Table of ContentsAvaya Inc. Proprietary — Use pursuant to company instructions or agreement. 2003 Avaya Inc. All rights reserved.a higher planeof communication

Avaya Enterprise Class IP Solutions2 0 0 3S O L U T I O NC O M P A R I S O NM A T R I XGROWTHSMALL & MID-SIZED SOLUTIONSAvaya PARTNER AdvancedCommunications SystemAvaya MERLIN MAGIX Avaya IP OfficeAvaya S8100 Media Server onAvaya G600 Media Gateway orCMC1 GatewayAvaya S8300 Media Serverand an Avaya G700 MediaGatewayNetworkingNAUp to 1800 users and 9 sitesfor Magix to Magix with appropriate network programming Up to 500 users & 16sites for IP Office to IPoffice with the CommunityNetworking feature Or unlimited with simpleQSig or H323 trunks64 50 controlled by S8300 10 Media Gateways orP330 devices per stackScalableProcessor module can operate with a 2-slot or 5-slotcarrier Three carriers, can networkadditional Magix for moreusers if needed Carriers grow from left toright as viewed from thefront Can network withCommunity Networking If outgrow 256 stationsand require full featuretransparency, can changeout platform and reuse4600 and 6400 sets foranother ECLIPS SolutionS8000 Media Server supportsup to maximum three G600 orthree CMC1 Media Gateways Multiple connected toeach other via Octaplane8 Gbps stacking fabric Avaya P330 ExpansionModules allows addingadditional Ethernetports, fiber interfaces,ATM access or WANaccess modules withoutrequiring additionalhardware.11CLICK HERE TORETURN to Table of ContentsAvaya Inc. Proprietary — Use pursuant to company instructions or agreement. 2003 Avaya Inc. All rights reserved.a higher planeof communication

Avaya Enterprise Class IP Solutions2 0 0 3S O L U T I O NC O M P A R I S O NM A T R I XSYSTEM MANAGEMENTSMALL & MID-SIZED SOLUTIONSAvaya PARTNER AdvancedCommunications SystemAvaya MERLIN MAGIX Avaya IP OfficeAvaya S8100 Media Server onAvaya G600 Media Gateway orCMC1 GatewayAvaya S8300 Media Serverand an Avaya G700 MediaGatewaySystem ManagementRemote AdministrationWINSPMIP Office ManagerAvaya VisAbilityTM ManagementSuiteAvaya VisAbilityManagement SuiteCapabilitiesRemote Administration ofone or multiple systems Windows based applicationprogramming LAN based (TCP/IP) RAS Mulitsite Access CompatibilityNANA LDAP Basic SNMPRemote MonitoringNARemote Diagnostirc and Alarm"Alert Me" feature availableRemote Diagnostic Capability Remote Diagnostic CapabilitysupportedsupportedLAN basedRASMultiSite accessBasic SNMP SNMP Web server interconnect Web-basedAdministration SMON VoIP Monitoring Manager LDAP SNMP LDAP SNMP Remote DiagnosticCapability supported Upgradeable Remotely12CLICK HERE TORETURN to Table of ContentsAvaya Inc. Proprietary — Use pursuant to company instructions or agreement. 2003 Avaya Inc. All rights reserved.a higher planeof communication

Avaya Enterprise Class IP Solutions2 0 0 3S O L U T I O NC O M P A R I S O NM A T R I XPRICINGSMALL & MID-SIZED SOLUTIONSAvaya PARTNER AdvancedCommunications SystemAvaya MERLIN MAGIX Avaya IP OfficeAvaya S8100 Media Server onAvaya G600 Media Gateway orCMC1 GatewayBaseline AverageConfiguration12 stations 36 Analog stations (6210) 4 port Merlin Messaging 28 trunks 100% Analog 28 trunks 48 stations allanalog sets VoiceMail Pro included 10% Analog 10% Analog 28 trunks 52 stations with IP 28 trunks 52 stationsphones and analog setswith IP phones and ana Messaging includedlog sets Messaging includedPrice(without Installation) 6,000 18,128 (List Price US) 16,645 (List Price US) 64,060 (List Price US) 50,374 (List Price US)Price-per-user500 504 (List Price US) 347 (List Price US) 1,232 (List Price US) 969 (List Price US)Avaya S8300 Media Serverand an Avaya G700 MediaGateway13CLICK HERE TORETURN to Table of ContentsAvaya Inc. Proprietary — Use pursuant to company instructions or agreement. 2003 Avaya Inc. All rights reserved.a higher planeof communication

Avaya Enterprise Class IP Solutions2 0 0 3S O L U T I O NC O M P A R I S O NM A T R I XDESCRIPTIONSLARGE SOLUTIONSAvaya DEFINITY Server CSI andan Avaya CMC1 Media GatewayAvaya DEFINITY Server SI andan Avaya SCC1 Media Gatewayor an Avaya MCC1 MediaGatewayAvaya DEFINITY Server R andan Avaya SCC1 MediaGateway or an Avaya MCC1Media GatewayAvaya S8700 Media Serverand an Avaya G600 MediaGatewayAv

Avaya PARTNER Advanced Communications System Avaya MERLIN MAGIX Avaya IP Office Avaya S8100 Media Server on Avaya G600 Media Gateway or CMC1 Gateway Avaya S8300 Media Server and an Avaya G700 Media Gateway Market Segment Small to Mid Stand Alone or Small of Large 2-48 stations Small/mid standalone Target 20-80 station size

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https://support.avaya.com for more details about the versions supported by Avaya. 3.1 Avaya IP Office IPBX AVAYA IP OFFICE IPBX – software versions Reference product Software version Certification : Certified NS : No supported Certified "Loads" Restrictions Avaya 11.0 FP4 11.0.4.0 build 74 AVAYA IP Office

2018 Accounting Higher Finalised Marking Instructions Scottish Qualifications Authority 2018 The information in this publication may be reproduced to support SQA qualifications only on a non-commercial basis. If it is reproduced, SQA should be clearly acknowledged as the source. If it is to be used for any other purpose, written permission must be obtained from permissions@sqa.org.uk. Where .