W-2 Eligibility Troubleshooting In CARES Worker Web (CWW .

Benefit Recovery InvestigationTracking System (BRITS) andCARES Worker Web (CWW)Integration – Desk AidPurpose:This desk aid is a reference guide for W-2 workers on how they can useBRITS and CWW together in the benefit recovery process.Using this document, you will be able to: Identify an open or ongoing BRITS referral on the Case Summary pagein CWW. Explain how to link a current BRITS referral to a W-2 IPV on the W-2IPV Penalty page in CWW.

Benefit Recovery Investigation Tracking System (BRITS) and CARES Worker Web (CWW) Integration – Desk AidW-2 Contact InformationQuestions regarding this training material should be directed via your local agencyprocess to the Partner Training Team,Email: PTTTrainingSupp@wisconsin.govA contact person is available to answer e-mailed questions related to this trainingmaterial, assist you in completing any activity that you are having difficulty with, and/orprovide explanation of anything else about this training material.Questions regarding W-2 production cases and systems should be directedvia your local agency process to the BWF Work Programs Help Desk at:Email: bwfworkprogramshd@wisconsin.govTelephone: (608) 422-7900.W-2 Policy questions should be directed to your Regional Office staff.DCF is an equal opportunity employer and service provider. If you have adisability and need information in an alternate format, or need ittranslated to another language, please contact(608) 535-3665 or the Wisconsin Relay Service (WRS) – 711.For civil rights questions call (608) 422-6889 orthe Wisconsin Relay Service (WRS) – 711.DFES/Partner Training Team2S:\\.PTT Curriculum\Desk Aids\BRITS CWW Integration DeskAid 04272004/27/20

Benefit Recovery Investigation System (BRITS) and CARES Worker Web (CWW) Integration – Desk AidIntroductionW-2 agencies are required to complete an investigation of all potential program fraudand overpayments. W-2 staff must enter and track referrals for both fraud andoverpayments in the Benefit Recovery Investigation Tracking System (BRITS). CARESWorker Web (CWW) links the BRITS referral with the case.Updates to CARES Worker WebCase Summary PageThe Case Summary page displays a BRITS field in the Case Information section. W-2workers can either select Create BRITS Referral if there is not a current BRITS referralentered, or select View BRITS Referral if there is a current BRITS referral.Create BRITS Referral LinkIf the case does not have an open referral, a referral in investigation complete status, ora post investigation status, the BRITS field displays the Create BRITS Referral link.If the W-2 worker is logged into BRITS and selects the Create BRITS Referral link, thelink takes the W-2 worker to the BRITS Create Referral page.If the W-2 worker is not logged into BRITS and selects Create BRITS Referral, the linktakes the W-2 worker to the BRITS login page. After the W-2 worker logs in, he or she istaken to the Create Referral page.A screen shot of the Case Summary page with the Create BRITS Referral link is on thefollowing page.DFES/Partner Training Team3S:\\.PTT Curriculum\Desk Aids\BRITS CWW Integration DeskAid 04272004/27/20

Benefit Recovery Investigation System (BRITS) and CARES Worker Web (CWW) Integration – Desk AidDFES/Partner Training Team4S:\\.PTT Curriculum\Desk Aids\BRITS CWW Integration DeskAid 04272004/27/20

Benefit Recovery Investigation System (BRITS) and CARES Worker Web (CWW) Integration – Desk AidBRITS Case Detail LinkIf the W-2 worker is logged into BRITS and selects the BRITS Case Detail link, it takeshim or her to the BRITS Referral Detail page.If the W-2 worker is not logged into BRITS and selects the BRITS Case Detail link, it willtake him or her to the BRITS login page. After the W-2 worker logs in, he or she isdirected to the Referral Detail page.DFES/Partner Training Team5S:\\.PTT Curriculum\Desk Aids\BRITS CWW Integration DeskAid 04272004/27/20

Benefit Recovery Investigation System (BRITS) and CARES Worker Web (CWW) Integration – Desk AidW-2 IPV Penalty PageIf the W-2 worker determines that an Intentional Program Violation (IPV) has occurred,he or she must enter the IPV on the W-2 IPV Penalty page in CWW.The W-2 worker must first complete a referral in BRITS prior to linking the BRITSreferral to a W-2 IPV. If there is an overpayment, he or she must enter it on CARESscreen BVRF. Then, the W-2 worker needs to go to the W-2 IPV Penalty page in CWWto link the BRITS referral.When a W-2 worker first navigates to the W-2 IPV Penalty page, the Link BRITSReferral section will not display any information. The W-2 worker needs to complete thefollowing steps:1. Complete the Intentional Program Violation Details section.2. To generate a list of referrals for the selected W-2 applicant or participant, theW-2 worker must click the Load List of BRITS Referrals button in the Link BRITSReferral section. The most current list of referrals that are in a post-investigation orclosed status for the selected W-2 applicant or participant is displayed. The listupdates in real time whenever a W-2 worker clicks the Load List of BRITS Referralsbutton.3. Select the appropriate BRITS referral from the List of BRITS Referrals associatedwith the W-2 IPV.4. Click on the radio button under the Link column to link the BRITS referral with theW-2 IPV. The W-2 worker will not be able to navigate to the next page until theBRITS referral is linked.5. Click Next.DFES/Partner Training Team6S:\\.PTT Curriculum\Desk Aids\BRITS CWW Integration DeskAid 04272004/27/20

Benefit Recovery Investigation System (BRITS) and CARES Worker Web (CWW) Integration – Desk AidNote: A single referral may have multiple claims associated with it. Allclaims associated with a referral are displayed.DFES/Partner Training Team7S:\\.PTT Curriculum\Desk Aids\BRITS CWW Integration DeskAid 04272004/27/20

Benefit Recovery Investigation System (BRITS) and CARES Worker Web (CWW) Integration – Desk AidA Client Error (CE) Error Type cannot be linked to a W-2 IPV. If a W-2 worker links aBRITS referral with the Error Type CE, a yellow warning message, shown below,appears at the top of the W-2 IPV Penalty page. The warning message states that theBRITS referral linked to is a CE claim reason.DFES/Partner Training Team8S:\\.PTT Curriculum\Desk Aids\BRITS CWW Integration DeskAid 04272004/27/20

Benefit Recovery Investigation System (BRITS) and CARES Worker Web (CWW) Integration – Desk AidResolving BRITS Referral LinkageIssuesIf a W-2 worker is unable to link the BRITS referral to the W-2 IPV Penalty page inCWW, then he or she needs to follow the steps below.For W-2 IPVs created before the BRITS go live date:1. Delete the existing W-2 IPV penalty in CWW.2. Create a new sanction record to link the BRITS referral and override the dates tocorrect them.Suppress all notices (if the notices were not already sent)For W-2 IPVs created after the BRITS go live date:1. Verify that there is no referral in BRITS. (If there is a referral, follow your agency’sprotocol for contacting the W-2 help desk.)2. Verify that no BVIR record was created in CARES. (If there is a referral, follow youragency’s protocol for contacting the W-2 help desk.)3. Create a new BRITS referral and complete the steps necessary to complete theBRITS referral.4. Modify the referral number in the claim to the new BRITS referral number.5. Note in BRITS that the claim was created and complete the referral/investigation.6. Navigate back to CWW and the W-2 IPV Penalty page.7. Reload the list of BRITS referrals and find the newly created referral.8. Link to that referral and complete the sanction process.DFES/Partner Training Team9S:\\.PTT Curriculum\Desk Aids\BRITS CWW Integration DeskAid 04272004/27/20

Benefit Recovery Investigation System (BRITS) and CARES Worker Web (CWW) Integration – Desk AidConclusionW-2 workers can view or create BRITS referrals directly from the Case Summary page.When linking a BRITS referral in CWW, ensure that the correct referral is linked to theW-2 IPV Penalty page.If there are issues with linking a BRITS referral, follow the steps in this desk aid tocorrect the issue.DFES/Partner Training Team10S:\\.PTT Curriculum\Desk Aids\BRITS CWW Integration DeskAid 04272004/27/20

CARES Worker Web (CWW) Integration – Desk Aid . Purpose: This desk aid is a reference guide for W-2 workers on how they can use . PTT_Curriculum\Desk_Aids\BRITS_CWW Integration_DeskAid_0 42720 W-2 IPV Penalty Page If the W-2 worker determines that an Intentional Program Violation (IPV) has occurred, .