Cisco IP Phone 7942 - Lundquist

General LA Biomed Cisco Telephone InformationCisco IP Phone 79429/1/2012

ContentsPhone Diagram 1:. 2Place a call: . 3Redial a number: . 3Switch to the handset during a call:. 3Switch to the speaker or headset during a call: . 3Mute your phone: . 3Hold/resume a call: . 3Internal Calling: . 3External Calling: . 4Caller ID: . 4Accessing Voice Mail: . 4To check your voice mail from the outside: . 4To check your voice mail from an extension not your own:. 4Resetting your pin number: . 4Softkeys: . 5Transfer: . 5Conference: . 5Join: . 5MeetMe: . 5DND: . 6iDivert:. 6CFwdAll: . 6Corporate Directory: . 6VOICE MAIL USER GUIDE: . 71

Phone Diagram 1: e buttonsPhone ScreenFootstand buttonMessage buttonDirectories buttonHelp buttonSettings buttonServices buttonVolume buttonSpeaker buttonMute buttonHeadset buttonNavigation buttonKeypadSoftkey buttonsHandset light strip2

General LA Biomed Cisco Telephone InformationPlace a call:Lift the handset, or press the speakerphone or headset buttons. (The headset button will only work ifyou have a headset attached to your phone). Alternately, you can simply type in the phone number youare calling and then hit the Dial softkey (Figure1‐15).Redial a number:Press Redial (Figure1‐15), or press the Navigation button (Figure1‐13) while the headset is on hook tosee your Placed Calls log.Switch to the handset during a call:Pick up the handset.Switch to the speaker or headset during a call:Press speaker button (Figure1‐10), or the headset button(Figure1‐12), then hang up the handset.Mute your phone:Press the mute button while on a phone call (Figure1‐11).Hold/resume a call:Press Hold or Resume softkey (Figure1‐15).Internal Calling:Internal extensions are commonly referred to as Intercom numbers. Internal calls from one phone toanother are made by picking up the phone and dialing the internal number (extension) for the personyou want to reach.Most of the internal numbers have been assigned using grouping to make them easier to remember.For example, the Accounting Department internal numbers are in the range of 7020‐7034.Some departments have main extensions that will ring to multiple phones. In these cases, we havemaintained the old numbering plan and have duplicated the external 4 digit part of their main numberwith an internal group or extension. For example, the IT department external help desk line is (310)222‐7983. Dialing 7983 will also connect you with the help desk.Currently only the administration departments and the CHRC building are using the “new phonesystem”. (The new Cisco phones that are in the administration departments and the CHRC are considersthe new phone system, all other phones are considers to be part of the old phone system). In order toplace a call to anyone outside of theses departments, you will have to dial the full number i.e.1(310)555‐5555. Anyone outside of these departments will also have to dial the full number. Yourextensions will not work for the campus users, and the campus users will not be able to dial yourextension alone.3

External Calling:You no longer have to dial “9” to make an outside call, instead dial normally i.e.: dial 1 (310) 555‐5555.You can either input the number then press dial on the screen, or pick up the phone and dial in thetraditional way.External or outside lines are now being pooled together. All phones within the system share the samelines. This is more cost effective and means you can have multiple calls on the same phone number.The default setup is for each phone to have up to 4 active calls but once they have 2 calls in use the nextcaller will be directed to voice mail if the extension is so equipped and to busy if not. This allows you tohave two calls in use and still make an additional outgoing call.Caller ID:We are now able to control our caller ID.If you have a direct outside line, then your caller ID will be this number. If your phone does not, we willassign the caller ID to your department’s main extension described above.Accessing Voice Mail:If you have new voice mail messages, your phone’s red light (Figure1‐16) will be on and/or an envelopewith be flashing next to your extension number. To retrieve the message from your desk press theenvelope button (Figure1‐4). Enter your PIN number created when you setup your voice mail box, if thisis your first time accessing the voice main your pin number is 12345). If you listen to a message butchoose to hang up instead of taking an action for the message, it will still be considered a new messageand the light will remain on.To check your voice mail from the outside:Call (424)201‐3000 and press * once. Enter your ID (your extension number) followed by #. Then enteryour PIN followed by #. The same commands are available and prompts will be played as they are fromyour desk extension.To check your voice mail from an extension not your own:Press the envelope button (Figure1‐4) then press * once. The system will now treat your call as if youwere outside the office. You will need to enter your extension (your extension is also called your ID)followed by #, then your PIN and #.Resetting your pin number:You are allowed 5 failed login attempts before your voice mail box is locked. It will remain locked for 30minutes and then auto‐unlock and give you 5 more tries. If you leave your voice mail un‐accessed for 45days the system will automatically lock your box.The voice mail user guide later in this document has more details on setting up and using it. See“Mailbox Enrollment” for initial setup information. The default password is “12345”.If you have forgotten your password or your voicemail account has been locked, you will need to createa support ticket through the LABioMed ticketing system. You can either send an email tosupport@labiomed.org to create a ticket, or log onto support.labiomed.org using your LABioMedcredentials to create a ticket.4

Softkeys:Softkeys will be indicated in this document as bold and in italics. These are the buttons beneath thescreen (Figure1‐15) that can change depending on what you are currently doing. If there is a buttonnamed “more” then there are additional softkey options available to you. Pressing the “more” buttonwill change the remaining softkeys to their additional functions. For the commands below, you may ormay not need to press the more button to access these features.Transfer:There are two types of transfers, supervised and blind. While on a call, press the Transfer button. Youshould hear a dial tone. Dial the extension number you wish to transfer to. Your original call will beautomatically put on hold during the transfer, and you will be able to speak with the person you aretransferring the call to without the original caller hearing you. This is called a supervised transfer. Pressthe transfer button again to connect the callers together. You will be automatically dropped when thecall is connected.To perform a blind transfer, press the transfer button again before the person you are transferring topicks up.Conference:A conference call is a telephone call in which more than two people participate. The procedure forplacing a conference call is the same procedure as transferring a call except you will use the Confrnbutton and remain on the line after connecting the conference. While on the call, press Confrn, dial thesecond person, press Confrn again, and the three of you will be together on the same call. You can addmore people to the conference call by repeating the procedure. To view who is in the conference call,press ConfList. Pressing update will show any new callers added. You can disconnect people from thecall by using the arrow key to move to their extension and pressing remove. You can have a maximumof xx participants in a conference call.Join:A Join is connecting a call or transferring two calls as an afterthought. This is done by using join. Whileyou have both parties connected to your phone and one is on hold press the join key. Then press thearrow key to move to the second caller and press join again. This will put the 3 of you in a conferencecall. Anybody that disconnects will leave the other 2 connected together.MeetMe:This is an internal only conference call feature where callers dial the meetme room number to join aconference call. Press the meetme button and dial a number between 7680 and 7687 inclusive. Thiswill open the meeting room. At this point, anybody that dials your meeting room number will join yourcall so you must share the selected meeting room number with your participants. There is no securityon the rooms, so anybody can join and they can’t be reserved. The meeting rooms can handle up to 15participants. Until all callers have left the room, the meeting room will remain open. The originalperson that opened the room does not have to remain in the call.5

DND:Do not Disturb. This function is not available on all extensions. If it is available, it is activated bypressing DND. When activated your phone will display “Do Not Disturb is active” on the bottom of thescreen. To turn it off, press DND again. When somebody calls your extension, you will see the phoneflash and it will beep once instead of ring. The caller will be sent to voice mail if your extension hasvoice mail setup.iDivert:When your phone is ringing, this will send the current incoming call to your voice mail. It is similar tothe “ignore” function many people have on their cell phones.CFwdAll:This function is used to forward all calls to your phone to another location. Press this button, then enterthe extension to forward your calls to. You can use any number internal or external. To disable callforwarding simple press the CFwdALL softkey.Corporate Directory:The corporate directory list all phone numbers for phones on the new phone system. Press theDirectories button (Figure1‐5), then scroll down to corporate directory or press 5. You will be presentedwith 3 search parameters. First name, last name and number. You can fill in these partially, presssearch, and the system will return you a list of likely results. You enter letters by pressing thecorresponding key on your phone multiple times. For example, pressing the 2 key quickly twice will puta “b” in the field. After searching, you then use the arrow button to scroll down the list to the personyou want to call and then press “dial”.6