RFP for Empanelment of Agencies for Supply, Installation and Maintenance of Biometric DevicesMP State Electronics Development Corporation Ltd.(A Govt. of M.P. Undertaking)State IT Centre, 47-A, Arera Hills, Bhopal 462011 M.P.Tel: 0755 – 2518603, 2518300, 2518500, 2518459; www.mpsedc.comTender No. - MPSEDC/SRDH/ACGM/2014/019Request for Proposal for Empanelment of Agencies for Supply,Installation and Maintenance of Biometric DevicesDate – 10th June, 2014MPSEDCConfidentialPage 1 of 82
RFP for Empanelment of Agencies for Supply, Installation and Maintenance of Biometric DevicesBID DATA SHEETParticularDetailsName of the ClientMadhya Pradesh State Electronics Corporation(MPSEDC)Addressand Concerned person for Addl. Chief General Manager, MPSEDC, State ITCorrespondenceCenter, 47-A, Arera Hills, Bhopal, MadhyaPradeshPurchase of Tender Start Date and Time10/06/2014, 10:30 Hrs.Purchase of Tender End Date and Time01/07/2014,17:30 Hrs.Date of Pre-Bid Conference18/06/2014, 15:30 Hrs.Venue of Pre-Bid ConferenceConference Room, 2nd Floor, State IT Centre, 47A Arera Hills, Bhopal, Madhya PradeshEmail address to send the Pre-bidinfo@mpsedc.comqueriesBid Submission Date02/07/2014,17:30 Hrs.Cost of bid documentRs. 5000.00 Processing Fees (non-refundable)to be paid online through the e-procurementportal.EMD / Bid Security AmountRs. 5 Lakhs in form Demand Draft/ BankGuarantee issued by a Scheduled / NationalizedBank in India, in favour of MP State ElectronicsDevelopment Corporation Ltd. payable at BhopalEMD submission date05/07/2014, 15:00 Hrs.Scan copy of the EMD to be submitted along withtechnical proposal through e Procurement portal.Physical copy of the EMD should be submitted toMPSEDC at address mentioned above between03rd July, 2014, 10:00 Hrs to 05th July 2014, 15:00Hrs.Date and time for opening of Technical 05/07/2014,15:30 Hrs.ProposalTechnicalPresentationsand 14/07/2014 and 15/07/2014demonstration by the biddersMPSEDCConfidentialPage 2 of 82
RFP for Empanelment of Agencies for Supply, Installation and Maintenance of Biometric DevicesParticularDetailsDate and time for opening of Financial21/07/2014,15:30 Hrs.ProposalPerformance Bank GuaranteeAmount equivalent to 10% of the total value ofpurchase order(s) received by empanelled agencyfrom MPSEDC/ Concerned Dept.The PBG should be issued by a Scheduled /Nationalized Bank in India, in favour of MP StateElectronicsDevelopmentCorporationLtd.payable at BhopalMethod of submission of ProposalThrougheProcurementportalofMPSEDC(website www.mpeproc.gov.in)Validity of BidsMinimum 180 days from the due date ofsubmission of proposal as mentioned in this RFPor the subsequent corrigendum (if any)MPSEDCConfidentialPage 3 of 82
RFP for Empanelment of Agencies for Supply, Installation and Maintenance of Biometric DevicesTable of Contents12Introduction . 71.1Objective of the RFP . 71.2Scope of Empanelment . 8Instructions to the Bidders .92.1Availability of RFP Document . 92.2 Pre-bid Meetings and Clarifications . 92.3 Preparation and Submission of Proposal. 103Qualification Criteria and Bid Evaluation . 133.1Evaluation Methodology .133.2 Eligibility Criteria .143.3 Technical Qualification Criteria. 153.4 Financial Bid Evaluation . 183.5Empanelment of the Bidder . 183.6 Confidentiality .194 Scope of Work .204.1Supply, Installation and Maintenance of Devices . 204.2 After Sales Support .215Service Level Agreements and Payment Schedules . 235.1Payment Schedules . 235.2Other Payment Terms . 245.3Service Level Agreement and Penalties . 246 Terms and Conditions Governing the Contract . 276.1Signing of Contract . 276.2 Performance Bank Guarantee (PBG)/ Security Deposit . 27MPSEDCConfidentialPage 4 of 82
RFP for Empanelment of Agencies for Supply, Installation and Maintenance of Biometric Devices6.3 Validity period/Duration of the empanelment . 276.4 Taxes and Duties . 286.5 Transfer / Sub-Contracting. 286.6 Completeness of Contract . 286.7Suspension & Cancellation of empanelment . 286.8 Amendment. 296.9 Corrupt / Fraudulent Practices. 296.10 Resolution of Disputes . 306.11 Legal Jurisdiction . 306.12 Indemnity . 306.13 Publicity . 306.14 Performance Obligations . 306.15 Force Majeure .316.16 Right to terminate the process. 327Annexure I: Technical Specification of devices . 337.1Category I - USB based Single Finger Print Authentication Device . 337.2Category II - Point of Sale (PoS) Devices/Handheld Terminal Type A . 357.3Category III - Point of Sale (PoS) Devices/Handheld Terminal Type B . 387.4Category IV - Tablet Based Authentication Device . 407.5Category V – Mobile Terminal. 428 Annexure II: Technical Proposal Formats . 468.1Covering letter for Technical Proposal . 468.2 Checklist for Technical Proposal . 488.3 Statement of No Deviation from the RFP Requirements . 508.4 Self declaration for not being blacklisted by any Government Entity . 518.5 Manufacturer Authorization letter . 528.6 Details of Service Centre in Madhya Pradesh. 538.7MPSEDCFormat for Undertaking for Setting up and Operate Service Centre . 54ConfidentialPage 5 of 82
RFP for Empanelment of Agencies for Supply, Installation and Maintenance of Biometric Devices8.8 Details of Technical Manpower available with bidder . 558.9 Undertaking from the Bidder on biometric devices supplied . 568.10 Relevant Project Experience . 578.11 Compliance sheet for Technical Specification . 598.12 Format for Queries . 729 Annexure III: Financial Proposal Formats . 749.1Covering Letter for Financial Proposal . 749.2 Financial Proposal . 7610 Annexure IV: Format of EMD and PBG . 7810.1 Earnest Money Deposit (EMD)/Bid Security . 7810.2 Format of Performance Bank Guarantee (PBG). 79MPSEDCConfidentialPage 6 of 82
RFP for Empanelment of Agencies for Supply, Installation and Maintenance of Biometric Devices1 IntroductionMadhya Pradesh State Electronics Development Corporation (MPSEDC) is a wholly ownedundertaking of the Government of Madhya Pradesh. MPSEDC has been designated as a State LevelAgency for implementation of IT project in State. The agency is continuously working towardspromotion & implementation of IT and e-Governance project in Madhya Pradesh. The MPSEDC hassuccessfully executed various large IT project (such as SWAN,E-District, SSDG, SDC, etc) and hasbeen instrumental in providing ICT support to various State Government Departments.The State Government Departments are in process of transforming their existing processes/serviceswith the use of latest technologies towards identification and authentication of the beneficiary. TheDepartments are planning to augment their service delivery by inclusion of biometric technologywhich shall not only enhance the accuracy of the system but shall also make the systems automated,authentic, faster and transparent.Government of India (GoI) through its flagship program “AADHAAR” has carried out the enrolmentof the residents of India with a vision to provide unique identity to every resident, during the processGoI has collected the demographic and biometric details of resident. The Aadhaar number is a 12digit unique number for residents which could be used by Government departments to authenticateidentity of the residents.For delivering the services to the citizens in a more efficient and effective manner, Government ofMadhya Pradesh wishes to make use of the Aadhaar. With this intent, the Government is in process ofsetting up the State Resident Data Hub (SRDH) and create enabling platform for Aadhaar EnabledService Delivery. The SRDH shall act as framework for enabling efficient service delivery, betterplanning, and shall also be helpful for monitoring of schemes by Government of Madhya Pradesh.In view of the above, various State Government departments would require biometric devices forauthentication during service delivery. It is because of this purpose, this RFP has been published toempanel the agencies to supply, install and maintain biometric devices based on the requirement ofuser department.1.1 Objective of the RFPMPSEDC wishes to empanel agencies who offer products in compliance to the Guidelines of UIDAI,STQC and as per the specifications laid down in this RFP. Through this RFP MPSEDC would want toachieve the following:a) To ensure that biometric devices, which would be used by Government Departments forauthentication purpose, are in accordance with STQC and UIDAI guidelines.MPSEDCConfidentialPage 7 of 82
RFP for Empanelment of Agencies for Supply, Installation and Maintenance of Biometric Devicesb) To shorten the time required for procurement of devices through tendering process by variousdepartment.c) To ensure the standard biometric devices are being procured by the State GovernmentDepartmentsd) To discover the rates of different types of biometric authentication devices at competitiveprice.1.2 Scope of EmpanelmentThis RFP is for the empanelment of agencies with MPSEDC for Supply, Installation and Maintenanceof Biometric Devices for the services being delivered by various State Government departments ofMP. The empanelment of agencies shall be carried out for the following product categories: Category I - USB based Single Finger Print Authentication Device Category II - Point of Sale (PoS) Devices/Handheld Terminal Type A Category III - Point of Sale (PoS) Devices/Handheld Terminal Type B Category IV - Tablet Based Authentication Device Category V- Mobile TerminalThe detailed technical specification of the each of the above mentioned devices are provided inAnnexure I.The empanelment will be done for each of the identified product category separately. The MPSEDCwishes to select at least one agency from the tendering process for each Product Category. MPSEDCreserves the right to decide about the number of agencies in the panel for each category of theproduct.The empanelment for each product category will be initially for a period of one year, which may beextended by one more year by mutual consent. The rate for various products would remain valid forthe period of empanelment / extended period of empanelment.The Bidder may choose to quote rate for any one, more or all five kind of devices. The empanelmentshall be done on the basis of lowest rate received for each category of device after qualification oftechnical criteria.MPSEDCConfidentialPage 8 of 82
RFP for Empanelment of Agencies for Supply, Installation and Maintenance of Biometric Devices2 Instructions to the BiddersThis section specifies the procedures to be followed by Bidders in the preparation and submission oftheir Bids. Information is also provided on the submission, opening, evaluation of bids and on theaward of contract. It is important that the Bidder carefully reads and examines the RFP document.2.1 Availability of RFP DocumentThe tender document is available and downloadable on following websites:a) http://www.mpeproc.gov.inb) http://www.mpsedc.comc) http://www.mp.gov.inTender Fees (non-transferable & non-refundable) must be paid online at e- procurement portal(http://www.mpeproc.gov.in)2.2 Pre-bid Meetings and Clarifications2.2.1 ClarificationsThe prospective Bidder requiring any clarification to the RFP shall contact MPSEDC through emailby sending the queries at info@mpsedc.com. The queries, if any, shall be submitted by the bidders asper the format given in Annexure II. The MPSEDC would provide clarifications to only those querieswhich would be received before the due date as mentioned in Bid data sheet. All futurecorrespondence/corrigendum shall be published on www.mpeproc.gov.in and www.mpsedc.com2.2.2 Pre-bid Conference and Issue of Corrigenduma) A Pre-Bid conference of all the interested bidders shall be held at the scheduled date andtime as per the details mentioned in the Bid Data Sheet. In pre-bid meeting problems ofgeneral nature will be entertained.b) MPSEDC reserves the right to make any kind of amendments or in the terms andconditions of RFP before the due date of submission of bid. Any change/ clarification/corrigendum would be uploaded on the e- procurement portal. This will form a part of thistender documentc) MPSEDC, at its discretion may extend the deadline for the submission of bids.MPSEDCConfidentialPage 9 of 82
RFP for Empanelment of Agencies for Supply, Installation and Maintenance of Biometric Devices2.3 Preparation and Submission of Proposal2.3.1 Completeness of BidsBidders are advised to study all instructions, forms, terms, requirements and other Information inthe RFP document carefully. Submission of bid shall be deemed to have been done after careful studyand examination of the RFP document with full understanding of its implications. The response tothis RFP should be full and complete in all respects. Failure to furnish all information required by theRFP documents or submission of a proposal not substantially responsive to the RFP documents inevery respect will be at the bidder's risk and may result in rejection of its proposal. The RFPDocument is not transferable to any other bidder.2.3.2 LanguageThe bid as well as all correspondence and documents relating to the bid exchanged by the bidder andthe purchaser, shall be in English language only.2.3.3 Preparation and Submission of BidThe bidder is responsible for registration on the e-procurement portal (www.mpeproc.gov.in) at theirown cost. The bidders are advised to go through the e-procurement guidelines and instructions, asprovided on the e-procurement website, and in case of any difficulty related to e-procurementprocess, may contact the helpline number 18002588684. The Bidder shall submit the proposalsonline as described belowa) The proposals should have all pages numbered. It should also have an index giving page wiseinformation of documents. Proposal that are incomplete or not in prescribed format may berejected.b) Original copy of the EMD should be submitted to MPSEDC and the Scanned copy of EMD in aPDF/JPEG file having name: “EMD from Bidder’s Name for MPSEDC Tender NoMPSEDC/SRDH/ACGM/2014/019” should be uploaded on the e-procurement portal alongwith the Technical Proposal.c) The Technical and Financial proposal should be submitted only through the e- procurementPortal.d) Technical Proposal - Scanned copy in PDF file format, signed on each page, with file CTenderNoMPSEDC/SRDH/ACGM/2014/019” The proposal should be as per the Technical Proposalformat provided in Annexure II: Techn
Madhya Pradesh State Electronics Development Corporation (MPSEDC) is a wholly owned undertaking of the Government of Madhya Pradesh. MPSEDC has been designated as a State Level Agency for implementation of IT project in State. The agency is continuously working towards
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