Polycom RealPresence Web Suite
RELEASE NOTESSoftware 2.1.0 May 2016 3725-03317-005JPolycom RealPresence Web Suite
ContentsWhat’s New in Release 2.1.0 . 4Feature Enhancements . 4Support for Polycom Concierge . 4Security Enhancements . 4Release History . 5Solution Requirements . 6Operating System Requirements . 6Client Software Components. 6Browser Requirements . 7Mozilla Firefox Browser Limitations . 7Microsoft Browser Limitations . 8Server Requirements . 8RealPresence Web Suite . 8RealPresence Web Suite Pro . 9Other System Requirements . 10Installation and Upgrade Notes. 12Upgrade Paths . 12Skype for Business Compatibility . 13Polycom RealPresence Clariti Support . 13Products Tested with this Release . 14System Capabilities and Constraints . 16Supported Bandwidths and Video Formats . 16Receive Capabilities . 16Transmit Capabilities . 19Firewall Restrictions . 20System Constraints . 20Starting RealPresence Web Suite . 20Restarting RealPresence Web Suite . 20Virtual Edition Host Server Hardware Profile . 21Resolved Issues . 22Known Issues . 25Polycom, Inc.2
Limitations . 29Get Help . 33The Polycom Community . 33Copyright and Trademark Information . 34Polycom, Inc.3
What’s New in Release 2.1.0The Polycom RealPresence Web Suite enables users to experience online video conference meetingsand feature-rich content sharing capabilities using different web browsers. Polycom offers two licensingoptions for this release: RealPresence Web Suite and RealPresence Web Suite Pro. See the FeatureEnhancements section for major updates to the RealPresence Web Suite software.This release requires a complete installation of the RealPresence Web Suite software for both theRealPresence Web Suite Services Portal and RealPresence Web Suite Experience Portal. See thePolycom RealPresence Web Suite Getting Started Guide for instructions on installing the new version ofthe software and the Polycom RealPresence Web Suite Administrator Guide for information on upgradingand migrating settings from your previous installation.Note: Get the latest product information from Polycom SupportTo view the latest Polycom product documentation, visit the Polycom RealPresence Web SuiteSupport page on Polycom Support.Feature EnhancementsThe RealPresence Web Suite 2.1.0 release supports the following features.Support for Polycom ConciergeRealPresence Web Suite 2.1.0 supports the Polycom Concierge solution. Polycom Concierge enablesusers to pair their personal device, such as a mobile device or desktop system, with a Polycom RealPresence Group Series room endpoint. The user can then dial into meetings, control meetings, andcontrol endpoints from the personal device. Through the Polycom Concierge solution, RealPresence WebSuite also provides dial-out service for room endpoints (for example, Polycom HDX or third-partyendpoints) that do not support the Polycom Concierge application programming interface (API) roomcontrol function.Security EnhancementsThe RealPresence Web Suite 2.1.0 release implements TLS1.2 guidelines.RealPresence Web Suite 2.1.0 also introduces the ability for the administrator to edit the IP address andDNS name fields in certificate signing requests (CSRs) to facilitate compliance with recommendationsfrom the Certificate Authority/Browser Forum. See precated-Internal-Names.pdf for more information.Polycom, Inc.4
Release HistoryThis following table shows the release history of RealPresence Web Suite.Release HistoryReleaseRelease DateFeatures2.1.0May 2016Support for Polycom Concierge.Security enhancements.Customer defect fixes.2.0.2February 2016Maintenance release that fixes customer escalation issues.Support for Polycom RealPresence Clariti.2.0.1September 2015Maintenance release that enables SVC meetings with Google Chrome.2.0.0August 2015First release of software to support Enhanced Content Sharing and WebRTCimplementation.Polycom, Inc.5
Solution RequirementsUsing the RealPresence Web Suite Services and Experience Portals requires meeting the software,browser, server, and hardware requirements outlined in this section.The following hardware and software requirements were determined based on test scenarios. The qualityof video transmission and content-sharing on your system may vary based on how various equipment—including firewalls, routers, proxy servers, load balancers, WAN accelerators, and others—is configuredon your network.Operating System RequirementsThe following software requirements must be met to use the RealPresence Web Suite Services andExperience Portals in Polycom RealPresence Web Suite.Operating System RequirementsSystem TypeDescriptionMicrosoft Windows Windows 1032-bit and 64-bitsystemsWindows 8.1Windows 8Windows 7Mac Mac OS X 10.9.5 or higheriOSiOS for use with iPad and iPhone. (iOS is a trademark or registered trademark of AppleInc. in the U.S. and other countries and is used under license.)Check RealPresence Mobile documentation for information on compatibility with version3.5 or later.OtherAndroid Check RealPresence Mobile documentation for information on compatibility with version3.5 or later.Client Software ComponentsInstalling the following software component onto end user computers enables full functionality ofRealPresence Web Suite.Polycom, Inc.6
Polycom RealPresence Web Suite Release NotesVersion 2.1.0Required Client-Side Software ComponentsComponentDescriptionRealPresence Web Suiteclient plug-inRequired for web browser-based SIP audio/video services; enabled using theRealPresence Web Suite Experience Portal. Download this plug-in by accessingthe RealPresence Web Suite Experience Portal using a supported device andinstall by following the on-screen instructions.RealPresence ExtensionRequired to enable audio, video, and content sharing in Google Chrome.Download this extension by accessing the RealPresence Web Suite experienceportal using Google Chrome and install by following the on-screen instructions.Browser RequirementsThe browser requirements for RealPresence Web Suite are listed in the following table. Polycom supportsonly production versions of web browsers; beta or development versions are not supported for use withRealPresence Web Suite products.Browser RequirementsBrowserDescriptionMicrosoft Internet Explorer Version 11 (only) for WindowsMozilla Firefox For Windows and MacintoshGoogle Chrome For Windows and MacintoshApple Safari For MacintoshMozilla Firefox Browser LimitationsDue to issues with Firefox support for WebRTC and lack of feature parity, RealPresence Web Suite Pro isconfigured by default to require Firefox browsers to use the meeting plug-in, but this can be changed.Because of the limitations in Firefox, however, we recommend selecting this option only for testing orevaluation purposes. For more information, see the Polycom RealPresence Web Suite AdministratorGuide on Polycom Support.When installing the RealPresence Web Suite Plug-in on Firefox, click Allow and Remember to install theplug-in.In December 2015, Mozilla introduced a 64-bit edition of Firefox for Windows. This 64-bit version is notsupported in RealPresence Web Suite 2.1.0. The 32-bit edition of Firefox for Windows remains availablefrom Mozilla and is fully supported by RealPresence Web Suite.Polycom, Inc.7
Polycom RealPresence Web Suite Release NotesVersion 2.1.0Microsoft Browser LimitationsMicrosoft no longer supports Internet Explorer versions lower than Internet Explorer 11. As of version2.1.0, RealPresence Web Suite supports only Internet Explorer 11.The Microsoft Edge browser included with Windows 10 is not supported in RealPresence Web Suite2.1.0. Internet Explorer 11 remains available on Windows 10 and is fully supported by RealPresence WebSuite.Server RequirementsThe recommended server requirements for RealPresence Web Suite are based on the type of licensingyou have deployed in your system.RealPresence Web SuiteRealPresence Web Suite requires two virtual machine (VM) instances, one for the RealPresence WebSuite Experience Portal and one for the RealPresence Web Suite Services Portal. Each instance mustmeet the requirements in the following tables.Server Components per VM Instance for RealPresence Web Suite Experience PortalComponentDeployment SettingsCPU5000 MHz allocationCores2 virtual coresMemory8 GBStorage100 GBPerformance1200 concurrent sessionsServer Components per VM Instance for RealPresence Web Suite Services PortalComponentDeployment SettingsCPU4000 MHz allocationCores8 virtual coresMemory8 GBStorage100 GBPerformance1000 concurrent host loginsPolycom, Inc.8
Polycom RealPresence Web Suite Release NotesVersion 2.1.0RealPresence Web Suite ProRealPresence Web Suite Pro requires three or more VM instances, one for the RealPresence Web SuiteExperience Portal, one for the RealPresence Web Suite Services Portal, and one or more for theStandards Connector servers. Each instance must meet the requirements in the following tables.Server Components per VM Instance for RealPresence Web Suite Pro Experience PortalComponentDeployment SettingsCPU20,000 MHz allocationCores8 virtual coresMemory16 GBStorage100 GBPerformance1200 concurrent sessionsServer Components per VM Instance for RealPresence Web Suite Pro Services PortalComponentDeployment SettingsCPU4000 MHz allocationCores8 virtual coresMemory8 GBStorage100 GBPerformance1000 concurrent host loginsServer Components per VM Instance for RealPresence Web Suite Pro Standards ConnectorComponentDeployment SettingsCPU10,000 MHz allocationCores4 virtual coresMemory8 GBStorage100 GBPerformance10 connector sessionsPolycom, Inc.9
Polycom RealPresence Web Suite Release NotesVersion 2.1.0Other System RequirementsThe requirements needed to enable the RealPresence Web Suite Services and Experience Portals inPolycom RealPresence Web Suite are listed in the following table.Other System RequirementsRequirementDescriptionPolycom RealPresence PlatformPolycom RealPresence Web Suite requires RealPresence Platformcomponents such as Polycom RealPresence Collaboration Server(RMX or Virtual Edition), Polycom RealPresence DMA 7000, andPolycom RealPresence Access Director to function. RealPresenceCollaboration Server, Virtual Edition is required for RealPresence WebSuite Pro deployments for WebRTC mesh-to-bridge call escalations.OVA FilesLatest RealPresence Web Suite Experience Portal .OVA filedownloaded to your local machine from Polycom Support.Latest RealPresence Web Suite Services Portal .OVA file downloadedto your local machine from Polycom Support.VHD FilesLatest RealPresence Web Suite Experience Portal .VHD filedownloaded to your local machine from Polycom Support.Latest RealPresence Web Suite Services Portal .VHD file downloadedto your local machine from Polycom Support.VMwareVersion 6.0.One or more ESXi hostsRequired for VMware deployment.Version 5.0 or higher, supporting 64-bit installations.Using a vSphere client, you must be able to access and administer yourVMware ESXi hosts either directly or from a vCenter controlling thehosts.VMware vSphere vCenter controllerOptional (Version 5.1 and Version 5.5).Microsoft Hyper-Visor ServerRequired for Hyper-V deployment.Microsoft 2012 R2 Standard Edition with Hyper-V Role enabled.Dynamic Host Configuration Protocol(DHCP)Allows the portals to obtain their IP addresses.LDAP ServerOptional. Enables authentication for enterprise users with their networkcredentials. The RealPresence Web Suite Services Portal currentlysupports integration with only Microsoft Active Directory.This feature also enables administrators to import users from anenterprise LDAP server. The administrator can edit user roles or setuser status as inactive for imported users.For information on user roles and on changing imported user accounts,see the Polycom RealPresence Web Suite Administrator Guide.Polycom, Inc.10
Polycom RealPresence Web Suite Release NotesVersion 2.1.0RequirementDescriptionSMTP ServerEnables the RealPresence Web Suite Services Portal to deliver emailmeeting invites and other notifications such as user onboarding.Edge ProxyIf providing access to external guests through a firewall, a functioningfirewall/NAT traversal element such as RealPresence Access Director,Virtual Edition or Acme Packet SBC is required, as outlined in thePolycom RealPresence Web Suite Administrator Guide. This elementrequires provisioning to allow SIP guest access and optional H.323access to your RealPresence DMA and MCUs.RealPresence Access Director 3.1 or higher is required to enableHTTPS tunneling functionality.HTTP Reverse ProxyIf providing access to external guests through a firewall, an HTTPreverse proxy or a NAT server is required. This element must beprovisioned to allow HTTPS and optional web socket access to theRealPresence Web Suite Experience Portal and HTTPS access to theRealPresence Web Suite Services Portal.RealPresence Access Director 3.0 or later can also be used as anHTTP Reverse Proxy for the RealPresence Web Suite ExperiencePortal.End User License Agreement (EULA)Polycom, Inc.Access the Polycom Software End User License Agreementon Polycom Support.11
Installation and Upgrade NotesFor the best experience, Polycom recommends that you install the RealPresence Platform componentversions listed in the following table for RealPresence Web Suite and RealPresence Web Suite Pro.Note: Required RealPresence Platform versions for WebRTCRealPresence Web Suite Pro with WebRTC requires that the listed RealPresence Platformcomponent versions be installed.RealPresence Platform Component Minimum Versions for RealPresence Web Suite and RealPresence WebSuite ProProductRealPresence Web SuiteRealPresence Web SuitePro (Enhanced Content)RealPresence WebSuite Pro (WebRTC)Polycom RealPresence DMA 70006.26.26.3.0.2Polycom RealPresence Collaboration Server8.58.58.6.3.4801(appliance or virtualedition)(appliance or virtualedition)(virtual edition only)4.2.124.2.124.2.12Polycom RealPresence Access Director 1 CollaborationServer version 8.6.3.480 or higher is required for support of Chrome version 48 and higher as aWebRTC client.2Due to RealPresence Access Director issue EDGE-1707, if RealPresence Access Director is used as an HTTPreverse proxy, then RealPresence Web Suite version 4.2.2 or higher is recommended.Note: Update your systemPolycom recommends that you upgrade all of your Polycom systems with the latest softwareversions before contacting Polycom support, as compatibility issues may have been addressedby software updates. Refer to the Current Polycom Interoperability Matrix on the PolycomService Policies site for more information.Upgrade PathsThe following table lists the upgrade paths while migrating to RealPresence Web Suite 2.1.0.Polycom, Inc.12
Polycom RealPresence Web Suite Release NotesVersion 2.1.0RealPresence Web Suite Upgrade PathFrom ReleaseTo ReleaseNotesRealPresence CloudAXIS Suite1.7.0RealPresence Web Suite 2.1.0Polycom recommends to first migrate fromRealPresence CloudAXIS Suite 1.7.0 toRealPresence Web Suite 2.0.0 instead ofdirectly migrating from RealPresenceCloudAXIS Suite 1.7.0 to RealPresence WebSuite 2.1.0.RealPresence Web Suite 2.0.0RealPresence Web Suite 2.1.0Upgrade works and has been tested.RealPresence Web Suite 2.0.1RealPresence Web Suite 2.1.0Upgrade works and has been tested.RealPresence Web Suite 2.0.2RealPresence Web Suite 2.1.0Upgrade works and has been tested.For more information on your RealPresence Web Suite system, refer to the product documentationon Polycom Support.Skype for Business CompatibilitySkype for Business interoperability is available for RealPresence Web Suite client plug-in-based callswhen deploying RealPresence Collaboration Server 8.6 or higher. However, for compatibility withWebRTC calls with Skype for Business, you must deploy RealPresence Collaboration Server 8.6.3.480.Polycom RealPresence Clariti SupportRealPresence Web Suite is available as part of Polycom RealPresence Clariti , a Polycomcollaboration infrastructure offer that features simplified concurrent user licensing and add-on options.RealPresence Clariti customers must consult with their Polycom representative to ensure they have thecorrect licensing information before upgrading.If you are a RealPresence Clariti customer, you must use the Polycom RealPresence PlatformDirector system to license your product.Note: Upgrade the RealPresence Platform Director System to Version 3.0If you are a RealPresence Clariti customer, you must upgrade your RealPresence PlatformDirector system to version 3.0 before you upgrade RealPresence Web Suite.Polycom, Inc.13
Products Tested with this ReleaseRealPresence Web Suite systems are tested extensively with a wide range of products. While thefollowing list is not a complete inventory of compatible equipment, it lists the products that have beenspecifically tested for compatibility with this release.Note: Update your systemPolycom recommends that you upgrade all of your Polycom systems with the latest softwareversions before contacting Polycom support, as compatibility issues may have been addressedby software updates. Refer to the Current Polycom Interoperability Matrix on the PolycomService Policies site for more information.For information on required and recommended RealPresence Platform components for RealPresenceWeb Suite and RealPresence Web Suite Pro, see Installation and Upgrade Notes.Browsers Versions TestedBrowserDescriptionMicrosoft Internet Explorer Version 11.0 for WindowsMozilla Firefox Version 45.0.1 for Windows and MacintoshGoogle Chrome Version 50.0.2661.75 for Windows and MacintoshApple Safari Version 9.1 for MacintoshRealPresence Platform Product Versions Tested with Polycom topRealPresenceGroup SeriesRealPresence ResourceManagerPolycom 0.1 (Recommended)3.5.03.5.09.0RealPresence Platform Product Versions TestedProductRealPresence WebSuiteRealPresence WebSuite Pro withEnhanced ContentRealPresence WebSuite Pro with WebRTCPolycom RealPresence Collaboration Server (RMX )1500/2000/40008.68.6N/A8.58.5Polycom, Inc.14
Polycom RealPresence Web Suite Release NotesVersion 2.1.0ProductRealPresence WebSuiteRealPresence WebSuite Pro withEnhanced ContentRealPresence WebSuite Pro with WebRTCPolycom RealPresence Collaboration Server, VirtualEdition8.6.38.6.38.6.38.58.5Polycom RealPresence 6.3.26.26.26.3.1Polycom RealPresence DMA 70006.3.0.26.3.0.1Polycom RealPresence Resource Manager9.0.19.0.19.0.1Polycom RealPresence AccessDirector 4.2.24.2.24.2.24.2.14.2.14.2.1Polycom RealPresence Platform Director 3.0.03.0.03.0.0Other Product Versions TestedProductTested VersionsPolycom RealPresence Group Series systems5.14.34.2Polycom HDX group video systems3.1.4 or higherPolycom RealPresence Desktop3.5.13.5Polycom RealPresence Mobile3.5.13.5Skype for Business Server 2015 (volume license keyinstalled)*6.0.9319.102Exchange 201014.03Exchange 20138.3.389.2Polycom, Inc.15
System Capabilities and ConstraintsThe following sections provide information on capabilities supported for RealPresence Web Suite in thisrelease and any restrictions and constraints.Supported Bandwidths and Video FormatsThe RealPresence Web Suite plug-in-based video conferencing client supports the bandwidth, videoformat, and resolution as outlined in the following tables. Individual system performance and cameracapabilities may limit available video formats and resolutions.Note: Bandwidth regulationThe RealPresence DMA in your Polycom environment sets and regulates bandwidth available formeeting attendees using the RealPresence Web Suite Services and Experience Portals.Receive CapabilitiesThe following tables outline the formats supported for received video at different call rates.H.264 High-Profile Receive CapabilityResolutionRequired Call Rate (kbps)ResolutionRequired Call Rate (kbps)1280x720512640x3603841024x768 288 CIF96800x600 SVGA448352x240 SIF96864x480256320x240 QVGA96640x480 VGA192320x18096704x576 CIF4192176x144 QCIF96704x480 SIF4192128x96 SQCIF96ResolutionRequired Call Rate (kbps)ResolutionRequired Call Rate (kbps)1280x720832704x480 SIF4256H.264 Receive CapabilityPolycom, Inc.16
Polycom RealPresence Web Suite Release NotesVersion 2.1.0ResolutionRequired Call Rate (kbps)ResolutionRequired Call Rate (kbps)1024x768832432x2402561024x576832352x288 CIF96960x720832352x240 SIF96800x600768320x240 QVGA96864x480384176x144 QCIF96640x480 VGA256128x96 SQCIF96704x576 CIF4256H.263 Receive CapabilityResolutionRequired Call Rate (kbps)ResolutionRequired Call Rate (kbps)1024x7681024352x288 CIF96800x6001024352x240 SIF96640x480 VGA512176x144 QCIF96704x576 CIF41024128x96 SQCIF96704x480 SIF41024Bit Rate (kbps)DownlinkSVC Multipoint Receive CapabilityBit Rate (kbps)DownlinkNumber of Remote Participants: Up to 91920360p30 x 1 180P30 x 6 180P15 x 2512360P7.5 x 1 180P7.5 x 31024360P15 x 1 180P7.5 x 8384360P7.5 x 1 180P7.5 x 1768360P15 x 1 180P7.5 x 5256360P7.5 x 1Number of Remote Participants: Up to 81920360p30 x 1 180p30 x 7512360P7.5 x 1 180P7.5 x 31024360P15 x 1 180P15 x 2 180P7.5 x 5384360P7.5 x 1 180P7.5 x 1Polycom, Inc.17
Polycom RealPresence Web Suite Release NotesVersion 2.1.0Bit Rate (kbps)DownlinkBit Rate (kbps)Downlink768360P15 x 1 180P7.5 x 5256360P7.5 x 1Number of Remote Participants: Up to 71920360p30 x 1 180P30 x 6512360P7.5 x 1 180P7.5 x 31024360P15 x 1 180P15 x 4 180P7.5 x 2384360P7.5 x 1 180P7.5 x 2768360P15 x 1 180P7.5 x 5256360P7.5 x 1Number of Remote Participants: Up to 61920360P30 x 1 180P30 x 5512360P7.5 x 1 180P7.5 x 31024360P15 x 1 180P15 x 5384360P7.5 x 1 180P7.5 x 1768360P15 x 1 180P7.5 x 5256360P7.5 x 1Number of Remote Participants: Up to 51920360P30 x 1 180p30 x 4512360P7.5 x 1 180P7.5 x 31024360P30 x 1 180P15 x 4384360P7.5 x 1 180P7.5 x 1768360P15 x 1 180P15 x 2 180P7.5 x 2256360P7.5 x 1Number of Remote Participants: Up to 41920360P30 x 1 180p30 x 3512360P7.5 x 1 180P7.5 x 31024360P30 x1 180P30 x 2 180P15 x 1384360P7.5 x 1 180P7.5 x 1768360P15 x 1 180P15 x 3256360P7.5 x 1Number of Remote Participants: Up to 31920360p30 x 1 180P30 x 2512360P15 x 1 180P7.5 x 21024360P30 x 1 180P30 x 2384360P7.5 x 1 180P7.5 x 1768360P15 x 1 180P15 x 2256360P7.5 x 1Number of Remote Participants: Up to 21920360p30 x 1 180P30 x 1512360P15 x 1 180P15 x 11024360P30 x 1 180P30 x 1384360P7.5 x 1 180P7.5 x 1768360P30 x 1 180P30 x 1256360P7.5 x 1Number of Remote Participants: Up to 1Polycom, Inc.18
Polycom RealPresence Web Suite Release NotesVersion 2.1.0Bit Rate (kbps)DownlinkBit Rate (kbps)Downlink1920720p30 x 1512360P30 x 11024720P30 x 1384360P15 x 1768360P30 x 1256360P7.5 x 1Transmit CapabilitiesThe following tables outline the formats supported for transmitted video at different call rates.H.264 High-Profile Transmit CapabilityResolutionRequired Call Rate (kbps)ResolutionRequired Call Rate (kbps)1280x720832320x240 QVGA96640x480 VGA384176x144 QCIF96352x288 CIF96128x96 SQCIF96ResolutionRequired Call Rate (kbps)ResolutionRequired Call Rate (kbps)1280x720960320x240 QVGA96640x480 VGA384176x144 QCIF96352x288 CIF96128x96 SQCIF96352X240 SIF96H.264 Transmit CapabilityH.263 Transmit CapabilityResolutionRequired Call Rate (kbps)ResolutionRequired Call Rate (kbps)704X576 CIF4960352X240 SIF128704X480 SIF4960176x144 QCIF96640x480 VGA448128x96 SQCIF96352x288 CIF128Polycom, Inc.19
Polycom RealPresence Web Suite Release NotesVersion 2.1.0SVC Multipoint Transmit Capability1Call Rate (kbps)UplinkCall Rate (kbps)Uplink1920180p30 360p30 720p30384180p15 270p151024180p30 360p15 720p15256180p30768180p30 360p30128180p7.5512180p30 360p151 RealPresenceWeb Suite will not send 720p if the RealPresence DMA conference template is provisioned with aline rate of 2048 or greater.Firewall RestrictionsPolycom recommends system administrators configure RealPresence Web Suite to operate inside theenterprise firewall, protected by a web reverse proxy, such as the one included with PolycomRealPresence Access Director. Implementing a Demilitarized Zone (DMZ) with the RealPresence WebSuite components between the inner and outer firewall requires additional rules to be added to theinternal firewall of the DMZ to enable the RealPresence Web Suite components to communicate withenterprise services, including the Polycom RealPresence DMA system, Active Directory, and Exchange.This configuration is not tested as part of the standard solution deployment and therefore is not supportedby Polycom.System ConstraintsThe following sections describe the start and restart order for RealPresence Web Suite.Starting RealPresence Web SuiteWhen starting RealPresence Web Suite, make sure to start the RealPresence DMA system andRealPresence Web Suite Services Portal before starting the RealPresence Web Suite Experience Portal.If you do not start RealPresence Web Suite in this order, the API that handles feature functionality on theExperience Portal is impacted.Restarting RealPresence Web SuiteWhen restarting the RealPresence DMA system or RealPresence Web Suite Services Portal, make sureto also restart the RealPresence Web Suite Experience Portal afterwards. If you restart the RealPresenceDMA system or Services Portal without restarting the Experience Portal afterwards, the API that handlesfeature functionality on the Portal is impacted.Polycom, Inc.20
Virtual Edition Host Server HardwareProfileFor information on minimum VM host deployment settings for RealPresence Web Suite instances,see Server Requirements.Because of differences in hardware and virtual machine environments, the performance information isprovided for guidance purposes and does not represent a guarantee of any kind by Polycom.Polycom, Inc.21
Resolved IssuesThe following table lists the resolved issues for RealPresence Web Suite and other software in thisrelease.Resolved RealPresence Web Suite Services Portal and Experience Portal IssuesCategoryIssue No.DescriptionBrowserCAXIS-9657If a user shares the full screen using Chrome on a monitor that is larger than32" with 4K resolution, the browser crashes.BrowserCAXIS-9662Using Internet Explorer 11 to view the screen share during a meeting willcause memory consumption buildup over time on the device.BrowserCAXIS-9806When a user attempts to join a meeting without enabling audio and video on anon-Chrome browser, the required plug-in to share content does not promptfor installation.BrowserCAXIS-10955Occasionally when trying to connect to a meeting in
Polycom RealPresence Web Suite Administrator Guide. for information on upgrading and migrating settings from your previous installation. Note: Get the latest product information from Polycom Support. To view the latest Polycom product documentation, visit the Polycom RealPresence Web Suite Support page on Polycom Support.
Polycom RealPresence Resource Manager 10.0.1 10.0.1 10.0.1 Polycom RealPresence Collaboration Server 8.6.7 8.6.7 8.6.7 Polycom RealPresence Distributed Media ApplicationTM (DMA ) 6.4.1 6.4.1 6.4.1 Polycom RealPresence Access Director 4.2.3 4.2.3 4.2.4_230053 Polycom RealPresenc
Polycom RealPresence Group Series Polycom announces the new release of Polycom RealPresence Group Series system. This document provides the latest information on the following Polycom software: Version 6.2.0.1 of the Polycom RealPresence Group Series system software Version 2.1.0.5 of the Polycom EagleEye Director II camera software
Polycom, Inc. 10 Before You Begin This Polycom RealPresence Trio Solution for Skype for Business User Guide contains overview information for the Polycom RealPresence Trio 8800 audio conferencing system and the Polycom RealPresence Trio Visual content
This guide is for users who want to perform basic to intermediate tasks on the Polycom RealPresence Group Series system with Zoom Connector for Polycom . Please read the RealPresence Group Series documentation before you operate the system. The following related documents for RealPresence Group Series systems are available from Polycom
Polycom Touch Control User Guide, and Polycom RealPresence Group Series with RealPresence Touch User Guide, which describe how to perform video conferencing tasks Setup sheets for your hardware Release notes Polycom RealPresence Group Series Integrator Reference Guide, which provides cable information and API command descriptions Polycom .
In Polycom Immersive Telepresence Series suites, the video is delivered using two, three, or four independent Polycom HDX codecs. In Polycom RealPr esence Immersive Studio, RealPresence Immersive Studio Flex, and Polycom RealPresence OTX Studio rooms, the video is delivered using three Polycom RealPresence Group Series codecs.
The API commands in this guide are applicable to the Polycom RealPresence Group 300, Polycom RealPresence Group 500, and Polycom RealPresence Group 700 systems.
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