Version 3/24/2020 - Citibank

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Citi PremierMiles Card Plaza Premium Lounge Program Terms and ConditionsThese terms and conditions govern your participation in and use of the Complimentary Airport Lounge Accessadministered by Citibank Berhad. Your participation in the Complimentary Airport Lounge Program is subject tothese terms and conditions and 1.the terms and conditions in the Citi Credit Cards Terms and Conditions;2.the terms and conditions governing the use of your Citi PremierMiles Card ("Terms and Conditions for CitiPremierMiles Card") andIf there is any inconsistency or conflict between these terms and conditions and any of the terms and conditionsstated in Citi Credit Cards Terms and Conditions, Terms and Conditions for Citi PremierMiles Card, these terms andconditions will apply insofar as it is applicable for purpose of the Complimentary Airport Lounge Access Program.Definitions3.Except where the context otherwise requires, or unless these terms and conditions otherwise provide, allwords and expressions used or referred to in these terms and conditions will have the same meanings asprovided for in the Citi Credit Cards Terms and Conditions and/or the Terms and Conditions for CitiPremierMiles Card. In addition to those words and expressions already defined in the Citi Credit CardsTerms and Conditions and/or the Terms and Conditions for Citi PremierMiles Card:“Eligible Card” means the Citi PremierMiles Cards as stipulated in Table A under Clause 5 of this terms and conditions.“Eligible Cardmember” means the holder of the valid principal and supplementary and Citi PremierMiles Card issuedby Citibank.“Lounges” or “Service Provider” refers to participating lounges where Eligible Card member is eligible to enjoycomplimentary visits, subject to the Service Provider’s terms and conditions."Plaza Premium Lounge" mean Plaza Premium Lounge Malaysia Sdn. Bhd (Co. No. 806621-X) or Plaza PremiumLounge Management Limited (as the case may be)."Plaza Premium Lounge Program" mean Plaza Premium Lounge complimentary access offered by Citibank from 15January 2020, subject to these terms and conditions."you, your or yours" mean the Principal or the Supplementary Cardmembers of the Citi PremierMiles Card, or both.Plaza Premium Lounge Program4.Each Eligible Cardmember is entitled to the following complimentary visits at the following ParticipatingLounge unless otherwise stated:-Table AVersion 3/24/2020

Eligible CardsCiti PremierMilesNumber of Complimentary Visits(aggregated)Eight times (8) per calendar yearParticipating LoungeRefer to Table 1: list of participatinglounges for PremierMiles CardTable 1: list of participating lounges for PremierMiles CardCountryAirportKuala Lumpur InternationalAirport (KLIA)LoungePlaza Premium LoungeFlight ClubPlaza Premium Lounge (Opposite Aerotel Kuala Lumpur,Gateway@KLIA2)Kuala Lumpur InternationalAirport 2 (KLIA2)Plaza Premium Lounge (Next to Aerotel Kuala Lumpur,Gateway@KLIA2)Plaza Premium lounge/ Wellness spa, International DeparturesPlaza Premium Lounge, International DeparturesMalaysiaPenang InternationalAirportKuching InternationalAirportKota Kinabalu InternationalAirportLangkawi InternationalDepartureHongKongHong Kong InternationalAirportPlaza Premium Lounge, International DeparturePlaza Premium Lounge, Domestic DeparturePlaza Premium Lounge, Domestic DeparturePlaza Premium Lounge, International DeparturePlaza Premium Lounge, Domestic DeparturePlaza Premium Lounge (Departure Hall, Outside Secured Area)Plaza Premium Lounge (Near Gate 1, Departures)Plaza Premium Lounge (Near Gate 35, Departures)Plaza Premium Lounge (Zone A, International Departures, Terminal 2)TaiwanTaiwan TaoyuanInternational AirportPlaza Premium Lounge (Zone A1, International Departures, Terminal 2)Plaza Premium Lounge (Zone C, International Departures, Terminal 1)Plaza Premium Lounge (Zone D, International Departures, Terminal 1)Version 3/24/2020

MacauMacau InternationalAirportPlaza Premium Lounge (Departures)ChinaGuangzhou BaiyunInternational AirportLibrary Lounge, Aerotel (Terminal 2), International DepartureEdmonton InternationalAirportPlaza Premium Lounge (Non-US Departures)Plaza Premium Lounge (US Departures)Plaza Premium Lounge (Domestic Departures, Terminal 1)Plaza Premium Lounge (Domestic Departures, Terminal 3)Toronto PearsonInternational AirportPlaza Premium Lounge (International Departures, Terminal 1)Plaza Premium Lounge (International Departures, Terminal 3)Plaza Premium Lounge (US Transborder, Terminal 1)CanadaPlaza Premium Lounge (US Transborder, Terminal 3)Plaza Premium Lounge (Pier C, Domestic Departures)Vancouver InternationalAirportPlaza Premium Lounge (Domestic Departures)Plaza Premium Lounge (International Departures)Plaza Premium Lounge (US Departures)Winnipeg RichardsonInternational AirportPlaza Premium Lounge (Departures)Phnom Penh InternationalAirportPlaza Premium Lounge (International Departures)Siem Reap InternationalAirportPlaza Premium Lounge (International Departures)Sihanoukville InternationalAirportFlight Club, Departure TerminalUnitedArabEmiratesDubai International AirportPlaza Premium Lounge (International Departures, Terminal 3)IndonesiaJakarta Soekarno-HattaInternational AirportSaphire - Plaza Premium Lounge (International Departures, Terminal 3)CambodiaVersion 3/24/2020

Subject to further terms and conditions appearing herein, you are entitled to enjoy the Plaza Premium Loungecomplimentary access as per the terms below:a.Your admission to a Lounge is subject to the presentation of your Citibank Credit Card and boarding passupon arrival at the reception of the said Lounge and availability of space in the Lounge as determined bythe Plaza Premium Lounge.b.For admission, Plaza Premium Lounge’s frontline staff in the Lounge will swipe the Citi PremierMiles CreditCard on an E-slip terminal and you are required to sign on the E-slip. A copy of the E-slip will be retained byPlaza Premium Lounge and the client copy of the E-slip will be given to you.c.For Plaza Premium Lounges located in Malaysia, each of your accompanying guest who are at least 2 yearsold and above shall be entitled to a 50% discount off the applicable charges and the payment shall be settledby you at the point of admission into the Lounge with your Citibank Credit Card.d.For Plaza Premium Lounges located outside Malaysia, each of your accompanying guest who are at least 2years old and above shall be entitled to a 20% discount off the applicable charges and the payment shall besettled by you at the point of admission into the Lounge with your Citibank Credit Card.e.Your visit into the Lounge will be according to the applicable charges by Plaza Premium Lounge and thepayment shall be settled at the point of admission into the Lounge by you with your Citibank Credit Card.f.There is no limit to the number of guests who can accompany you into the Lounges who are utilizing thePrivilege under this Program so long as the payment conditions as above are met.g.The total complimentary visits are aggregated throughout all Lounges. If you have utilized all complimentaryvisits, your subsequent visits will be subject to applicable charges by the applicable Lounges.h.The complimentary access is provided on an “As Is” basis and subject to what is provided/is available by theService Providers at the Lounges at the time of your complimentary visit.i.You are entitled to one (1) access per day. Any subsequent visit on that day and any visit exceeding 3 hourslimit may be subject to applicable charges by the applicable Lounges.j.The complimentary access is not transferable and cannot be exchanged for cash, credit or in kind.k.Citibank does not guarantee or warrant the quality of or the services performed by Plaza Premium Loungeand shall not be liable for any deficiency, delay or imperfection of such services or for any mishaps, injuriesor accidents that may occur in the course of redemption or usage for this Program.l.The Privilege does not include any accessories or items that are shown in any marketing and/orcommunication materials, as they are for illustration purposes only.m.You agree that you will indemnify Citibank from all liabilities, damages, losses, claims, suits, judgments,costs and expenses (including legal fees) for injury to or death of any person or damage to or destructionof any property arising out of the use of the Plaza Premium Lounge Program by you or any of youraccompanying guests(s).n.Citibank will not be liable to you for any disputes between you or your accompanying guest and PlazaPremium Lounge on matters such as admission into the Lounge, provision and use of facilities in the Lounge,Version 3/24/2020

any charges for subsequent visit or visits over the 3 hour limit or charges for your accompanyingyouraccompanying guest.Miscellaneous5.Citibank is not liable for any default in respect of the Plaza Premium Lounge Program due to any act of God,war, riot, strike, lockout, industrial action, epidemic, pandemic, fire, flood, drought, storm, technical orsystem failure or any other event beyond the reasonable control of Citibank.6.Citibank's decisions on all matters relating to the Plaza Premium Lounge Program are conclusive and bindingon you save for fraud or manifest error (for example, unauthorized transactions or fraudulent or wrongentries.7.Citibank reserves the right to cancel, revise, terminate or suspend the Plaza Premium Lounge Program orto revise any clause in these terms and conditions with adequate prior notice to you by way of posting onCitibank Online, accessible via www.citibank.com.my and/ or in any other manner deemed suitable byCitibank. You agree to log-on to Citibank Online, accessible via www.citibank.com.my from time to time toview and understand these terms and conditions and to ensure that you are kept up-to-date with anychanges made.8.To the fullest extent permitted by law, any cancellation, revision, termination or suspension of the PlazaPremium Lounge Program by Citibank will not entitle you to any claim or compensation against Citibank forany loss or damage suffered or incurred by any of you as a direct or indirect result of the act of cancellation,revision, termination or suspension.9.To the fullest extent permitted by law, neither Citibank nor any of its officer, servant, employee,representative or agent (including but not limited to any third party service provider that Citibank mayengage for the purposes of carrying out services in relation to Plaza Premium Lounge Program) will be liablefor any loss or damage which arises in connection with the Complimentary Ride Home Program. Any liabilitythat Citibank may have to you is limited to Direct Damages only. The words "Direct Damages" means actualdamages or losses suffered by you as a result of a direct and immediate action by Citibank and shall notinclude any compensation for special, punitive, indirect, incidental or consequential damages or losses ofany kind whatsoever, including but not limited to loss of profits, business or value, whether or notforeseeable.10.To the fullest extent permitted by law, if a clause of these terms and conditions is invalid or unenforceablein any jurisdiction, it is to be read down or severed in that jurisdiction to the extent of the invalidity orunenforceability, and that fact does not affect the validity or enforceability of that clause in anotherjurisdiction or the enforceability of the remaining clauses.11.These terms and conditions will be governed by and construed in accordance with the laws of Malaysia.Version 3/24/2020

Lounge Management Limited (as the case may be). "Plaza Premium Lounge Program" mean Plaza Premium Lounge complimentary access offered by Citibank from 15 January 2020, subject to these terms and conditions. "you, your or yours" mean the Principal or the Supplementary Cardmembers of the Citi PremierMiles Card, or both. Plaza Premium Lounge .

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