BSBCMM401 Make A Presentation

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ContentsBefore you begin viiTopic 1: Prepare a presentation 11A1B1C1DPlan and document the presentation approach and intended outcomes Choose appropriate presentation strategies, format and delivery methods Select appropriate presentation aids, materials and techniques Brief others involved in the presentation on their roles and responsibilitieswithin the presentation 1E Select techniques to evaluate the effectiveness of the presentation SummaryLearning checkpoint 1: Prepare a presentation Topic 2: Deliver a presentation 2112333404748552A Explain and discuss the desired outcomes of the presentation with the audience2B Use aids, materials and examples to support audience understanding of thekey concepts and central ideas 2C Monitor the communication of participants to attain presentation outcomes 2D Use persuasive communication techniques to secure audience interest 2E Provide opportunities for participants to seek clarification, and adjust thepresentation to meet participant needs and preferences 2F Summarise key concepts and ideas to facilitate understanding SummaryLearning checkpoint 2: Deliver a presentation 5659636973798384Topic 3: Review the presentation 893A Implement techniques to review the effectiveness of the presentation anddiscuss reactions 3B Use feedback to make changes to the central ideas presentedSummaryLearning checkpoint 3: Review the presentation 9097102103 Aspire Training & Consultingv

BSBCMM401Make a presentationResearch presentation contentIt is crucial that the information you present is relevant and well researched. An audienceneeds to be confident that you and your organisation can be trusted to provide current andaccurate information. Material that is not relevant, is of a poor quality or has no factualbasis does not help promote the organisation.Research should be appropriate to your topic, the purpose of the talk and the needs andinterests of your audience. You may already have the information and data you need in theform of a report, the organisation’s policies and procedures or other documentation relevantto the presentation. Sometimes you may have to do additional research by speaking withother professionals, contacting industry professional groups, reading articles in industryjournals or conducting internet research.Here are some tips for guiding your research.Recent is bestFocus your research on themost recent findings, unless youspecifically need earlier data.Check your sourcesMake sure you are not infringingcopyright by reproducinginformation without permission;that you do not use confidentialor restricted information withoutpermission; or reveal any detailsthat could cause distress for astaff member or client.4 Aspire Training & ConsultingCheck your factsSeek academic journals andpapers for more-detailedinformation about a topic. Readthe abstracts, which give aconcise summary of the main bodyof the paper. Include anecdotalinformation to illustrate key points,give your presentation someinterest to help the audienceremember it afterwards.Reference appropriatelyYou may need to cite the sourcesyou have referred to, particularlyfor formal presentations such asa conference. Use an acceptedformat to show where you havefound your information. Be awareof plagiarism and copyright laws.

BSBCMM401Make a presentationExample: prepare a delivery planA session delivery plan should be formatted so it is easy to refer to during your presentation.Date: 23 AugustVenue: Conference Room 2, Westerway Council Offices, 28 Raven StreetTime: 9.00 am to 12.45 pmSession planSession nameWHS issues in the workplaceTarget audienceTeam leaders and managersLearning outcomesAs a result of attending this program, participants should be able to: understand the legal and practical responsibilities for providing asafe working environment apply this knowledge to their own workplace bring about changes in their own workplace to make it safer.Name of presenterMalcom ReidDuration of session3 hours, 45 minutesResources Clock/watch Pens and paper for participants to take notes Whiteboard, whiteboard pens and eraser Butcher’s paper/large piece of paper Data projector and prepared slides TV and DVD player DVD: ‘WHS in the workplace - the do’s and don’ts’ Handouts Content Why we are here Learning outcomes Housekeeping (WHS, breaks,contact details, getting help)Resources required/notesGetting to know each otherIcebreaker activityIntroduction to WHS:Slide notes Current legislation Duty-of-care responsibilities Reporting hazards WHS policies and procedures Emergency proceduresView DVD: ‘WHS in the workplace –the do’s and don’ts’DVDcontinued 8 Aspire Training & Consulting

Topic 1Prepare a presentationIdentify the target audienceFind out as much as you can about the people whowill attend your presentation. The characteristics andneeds of the audience determine how you structureand deliver the presentation, its length, the resourcesrequired and the presentation strategies you use. Thisalso includes presentation skills you may need to beaware of, such as your rate of speech, tone and thespecific language you use.Some characteristics may lead you to seek advice andsupport from specialists such as language, literacyand numeracy (LLN) specialists, or organisationswith expertise in working with different cultures orwith learners who have special needs.Gather audience informationHow you gather information about the target audience depends on the number of peopleattending and the purpose of the presentation. If it is a large audience, it may not bepractical or desirable for the organiser to gather details about individual audience members.It is important, however, that a process is available to participants to advise the organiseror presenter of any specific characteristics or needs that should be considered to ensureequitable participation and access to the venue and presentation. Presentations that occurin workplace settings provide a greater opportunity to gather information about individualaudience members.Here are some characteristics you need to consider when preparing a presentation.Age of audience membersVarious age groups interpret information differently. The target audience maybe of diverse ages (in a presentation to a community group, for example) or themajority of members may be of a similar age (a presentation to a sporting teamor school group). While it is important to avoid stereotyping the members of thetarget audience, be aware that their life experiences can shape the way theyinterpret information and respond to what you say.When making a presentation to a group of people of a similar age, find out asmuch as you can about the characteristics of the group, including their preferredmethod for receiving information. For example, older audience members mayprefer to receive printed materials rather than being given a DVD containingpresentation materials. Aspire Training & Consulting13

Topic 1Prepare a presentationGroup activitiesParticipants may be divided into groups led by a facilitator or presenter. Thistechnique may be used for discussing new ideas or when you wish peopleto actively participate in the presentation. Tasks for activities must be wellprepared and timed. Groups should be monitored during the presentation toensure understanding.Presentation deliveryChoose ways in which you can deliver the presentation to suit the requirements of thepresentation brief and the audience.Here are some common strategies that can be applied individually or in combination tomeet the needs of a presentation.Presentation delivery strategiesOral presentationOral presentations are excellent for sharinginformation quickly and efficiently with groups ofpeople. Oral presentations: ensure that a whole group receives the sameinformation at the same time are appropriate where low levels of audienceparticipation will not impact on learning work best where the learning outcomes donot require skills practice may be recorded for further use.Electronic presentationMany presentations are delivered using anoverhead projector and slides. This is suitablefor small and large groups. It is useful for peoplewho like to read written text as well as listen.Handouts of the presentation are valuable forparticipants. The presenter can write deliverynotes to accompany the slides in a section thatis hidden to viewers. Aspire Training & Consulting17

Topic 1Prepare a presentationAdvantages of using computer presentations The software is easy to use. This type of presentation is relatively inexpensive to prepare and present. Presentations can be used on multiple platforms (face-to-face, LMS,social networking). You can revise and re-use the files. Artwork, animation, diagrams, audio or video can easily be integrated intothis type of presentation.Computer simulationsComputer simulations allow participants to interact with people and objects, solve problemsand make decisions using software that seeks to replicate a particular environment.Marketing specialists use simulations to immerse customers in an environment where theyare able to trial products or services and understand features and benefits. There is evidencethat potential buyers who have had the opportunity to use a product and develop a sense ofownership are more likely to make a purchase.Interactive simulations and computer games provide learning through experience and areparticularly useful in training presentations. There is evidence that simulations are usefulfor engaging the interest of inexperienced learners and those with low skill levels, and mayalso shorten learning times.Consider the following aspects before selecting a simulation: Computer simulations may be expensive and time-consuming to develop and trial. Specialist developers, instructional designers and copywriters may be involved in thistype of project. Arrange, where necessary, other facilitators or support staff to assist participants. Have a contingency plan to deal with technical issues. Investigate what opportunities exist for participants to continue to use the simulationafter the presentation. Plan how you will create a record of the participants’ experience of using the simulation.Video and audio recordingsVideo and audio recordings are effective for reinforcing content and demonstratingthe application of concepts and ideas. Audiovisuals can be used to entertain, promotediscussion, give other viewpoints or perspectives and share information from expertsor industry leaders. However, these resources should be used with caution; they can beexpensive and may quickly become dated.Audio presentations may also be recorded and distributed online. When choosing arecording medium, consider audience access to technology. For example, a presentation forolder people may miss its target market if it is only available as a podcast.In the planning and preparation stage: always preview a resource before using it, as flaws in the recording or outdated fashionor technology can detract from its credibility Aspire Training & Consulting25

Topic 1Prepare a presentationUse live action in presentationsLive action is cinematography not produced usinganimation. It is used extensively in advertising andmarketing to show real people using products orservices, and for online learning presentations. Contentmust be appropriate for the audience and avoidstereotypes.Live action should be professionally recorded if it willbe used to communicate information to customers.Check and comply with copyright restrictions beforedistributing video recorded by another person.Use music in presentationsMusic can be used to add interest and create a specificmood or atmosphere, or to emphasise and reinforcekey concepts and ideas, or build brand awareness.Select music that is appropriate for the audience.Check relevant organisational policies; and check andcomply with any copyright restrictions. Investigate thesuitability of the venue for broadcasting music duringyour presentation (acoustics, volume, equipment).Use sound effects in presentationsSound effects may be associated with theorganisation’s brand; used to emphasise importantpoints; or used during demonstrations. Plan how youcan use sound effects to maximum advantage. Usingexcessive or poorly chosen sound effects can distractthe audience and detract from central ideas andconcepts.Confirm that the sound effects are culturallyappropriate and unlikely to cause offence. Checkcopyright restrictions if you will be using sound effectsfrom another source. Consider the technology requiredand capacity of venue acoustics to support effectivesound effects.Use black and white in presentationsBlack and white offers a distinctive, contrasting effectin visual media, which can add drama or atmosphere.This is appropriate for communicating large amountsof text (it is often easier to read than colour text). Whitespace is used to improve readability and for effect.Using black and white is less expensive than colourand generally improves readability, but may bedisconcerting for some audiences. Dramatic contrastcan add interest or emphasise key points. Aspire Training & Consulting29

Topic 1Prepare a presentation1DBrief others involved in the presentationon their roles and responsibilitieswithin the presentationWhether you are making a presentation in your ownwork environment, for another organisation or inanother venue, you need to collaborate with otherpeople to ensure that each aspect of your presentationis delivered as planned. Establish and followstrategies for briefing others who are involved eitherdirectly in the presentation or in a behind-the-scenescapacity.To avoid overlooking important detail, create achecklist or action plan that lists the activities tobe undertaken before and during the presentation.During this planning stage, consider the method youwill use to monitor whether everyone involved is ontrack with their assigned activities.Brief othersThe number of people involved in a presentation depends on the purpose of thepresentation, the location, and the size of the target audience. You may be responsible forcoordinating any other people involved in the presentation. Presentations that involvemultiple speakers or that are strategic to the organisation such as a new product launch maybe coordinated by a project team with roles assigned by a project leader.You need teamwork, interpersonal and organisational skills to ensure that the other peopleinvolved in the presentation understand their roles and responsibilities, including how toread the schedule of required activities.The importance of briefing othersNo two presentations are exactly the same. A range of variables, including content,objectives, target audience, presenter, timing and venue can shape the preparation anddelivery of the presentation. Your briefing must ensure that the people who are contributingto the presentation have all the information they need to be able to complete their tasks in atimely manner and to the required standard.Do not assume that if a person has completed similar tasks for another presentation theywill know what the expectations are for your presentation. A briefing should clearly explainwhat the other person is required to contribute specifically to this presentation. You canthen refer to the briefing in subsequent discussions leading up to the presentation, using it asa checklist in the final stages of preparation and even during the presentation, if required.Specific administrative responsibilitiesThere may be a number of people directly or indirectly involved with the presentation whoyou need to include in any briefings.Here is a description of the specific responsibilities of various internal and external peoplewho may be involved in providing technical and administrative support. Aspire Training & Consulting33

Topic 1Prepare a presentationHere are some tips for communicating the brief to others.Communicating the brief Details of the brief can be given verbally and later confirmed in writing, addressingany questions or issues that were discussed in the verbal briefing. Provide the date of the presentation, venue, purpose, the coordinator’s contactdetails, an outline of the contributor’s role and responsibilities. Contributors can be given a communication plan that describes the process forliaison in the lead-up to the presentation. Remember that you need to maintain regular contact with these people during thepreparation for the presentation. Identify and follow the policies and procedures of the location where you aredelivering your presentation. Always consider the communication needs of people from diverse backgroundsand abilities when sharing information. Ensure that you include an opportunity for the other person to ask questions andclarify your requirements.Example: brief others in a presentationKen is to provide a group learning presentation to new members of his team. The purpose is toprovide them with the skills and knowledge required to operate and maintain a chainsaw with aconcrete-cutting blade. Ken knows from experience that he needs to allow ample time to organisethis type of presentation.Expert staff operators, Lloyd and Peter, will assist Ken during the presentation by each overseeing agroup of three learners. Ken, Lloyd and Peter meet at the training venue a week before the sessionand discuss their responsibilities. Together they complete the following tasks: Confirm the standard operating procedures for the task. Carry out a risk assessment. Review a portfolio of documents that includes learner notes and learner guides, operatingprocedures for the chainsaw, safety information, incident reports and emergency procedures.Ken arranges to meet with Lloyd and Peter 30 minutes before the presentation to revise the keypoints from the briefing.Ken contacts the college’s facilities officer to book the use of Workshop 1 for the presentation.Ken completes a form that is available on the college’s intranet to advise the facilities officer of histechnology and furniture requirements for the session.Because using a chainsaw is a high-risk activity, there are also WHS and risk and hazardassessment processes that Ken must follow. Ken’s session plan and risk mitigation proceduresneed the approval of the WHS officer. Ken completes the appropriate forms and submits these forapproval. Aspire Training & Consulting37

Topic 1Prepare a presentationWhen it needs evaluatingEvaluating immediately after a presentation can be worthwhile to review presentationtechniques and delivery style, although sufficient time may need to pass before the outcomesare met. For example, a presentation to promote a new product may be evaluated bychecking sales figures for the following month.Here are some tips for evaluating before and after a presentation.Before the presentationAfter the presentationArrange for a sample audience(customers, a critical friend or amentor) to observe a rehearsal andgive you constructive feedback.Adopt a positive attitude to anychanges they suggest and evaluatethese against the intendedoutcomes of the presentation.Refine the presentation so theaudience is more likely to enjoythe session and give you positivefeedback about your delivery style.Conduct the evaluation immediatelyfollowing the conclusion ofthe presentation. Provide aquestionnaire to complete andhand in. People are generallymotivated to share their feelingsand communicate directly withthe presenter. Immediate postpresentation evaluation is likelyto receive a greater numberof responses than evaluationsconducted at a later stage.How to use evaluation methodsYour preparation for the presentation is not complete unless you have selected theevaluation tool you intend to use. You should be guided by any information in yourworkplace policies and procedures that recommends a preferred evaluation method.You can expect that if you choose to use questionnaires completed at the end of yoursession as your only evaluation tool, the quality of the information you gather may not besufficient enough for you to conduct a meaningful analysis of your presentation and identifyopportunities for improvement.Evaluation methods may include: focus groups one-on-one interviews participant surveys critical friends action research. Aspire Training & Consulting41

Topic 1Prepare a presentationExample: a feedback formA well-constructed feedback form can provide valuable information about a presentation. Here is acommonly used feedback form.Please complete this survey and hand it in to the facilitator.Rating: 1 strongly agree, 2 agree, 3 neither agree nor disagree,4 strongly disagree, 5 doesn’t applyComments1. The venue was appropriate1 2 34 52. Facilities were comfortable and accessible.1 2 34 53. The presenter was knowledgeable.1 2 34 54. The content was what I needed and easilyunderstood.1 2 34 55. The style of presentation was engaging.1 2 34 56. The use of aids and technology was appropriateand helpful.1 2 34 57. The length of the presentation was appropriate.1 2 34 58. Support was provided to those in the audiencewho needed it.1 2 34 59. Handout material was valuable.1 2 34 5Additional comments:Thank you for taking the time to complete our survey. Aspire Training & Consulting45

BSBCMM401Make a presentation2AExplain and discuss the desired outcomesof the presentation with the audienceThe introduction to a presentation sets the scene for what is to come. It allows the audienceto settle in as the facilitator describes how the presentation will be conducted.The introduction is one part of the presentation you can safely assume audience memberswill not interrupt. Practise explaining the intended outcomes of the session aloud, perhapswith a ‘critical friend’ observing and giving feedback on whether the outcomes are describedin a way that make them relevant to the audience.Use the introduction to: provide an ‘acknowledgment of country’ to respect Aboriginal people who own the landon which the presentation is occurring welcome the audience and begin to build rapport introduce yourself and establish your credibility with the audience explain the purpose and intended outcomes of the presentation outline the structure of the presentation explain housekeeping arrangements, including WHS information explain any activities the audience may be asked to undertake let the audience know that they will be asked to give feedback on the presentation.Presentation introductionsEven experienced presenters can be nervous before beginning a presentation. However, ifyou are well-prepared and well-rehearsed (without over-rehearsing to the point where youmay appear stilted and insincere) you will feel more in control of the presentation. Yourmost effective tool for overcoming nerves is a carefully prepared session plan, along withpresentation aids and materials you have tested and a clear idea of what you are aiming toachieve.Your initial comments to the audience should engage their interest and begin developingrapport. Here are some tips to get you started.Build a rapportThe words you choose and the way you deliver them will immediately affect theaudience’s impression of you. A confident start demonstrates that you are incontrol and that they should pay attention. Create a positive impression by clearlytelling the audience why they are there and what you are going to do for them.56 Aspire Training & Consulting

BSBCMM401Make a presentationUse aids correctly and effectivelyWatch experienced presenters and see how they use aids and materials to enhance theirpresentations. It takes practice to handle technology efficiently and to use printed materialeffectively so the presentation is delivered smoothly and engages the audience.Always keep in mind that the methods and aids you use are there to reinforce the messageof your presentation and help the audience understand the ideas and concepts contained inthe content. Depending on the type of presentation, there may be a presentation pack thatholds a summary, presentation notes and additional resources.Let the audience know if they are required to take notes during the presentation; rememberthat lights may have been dimmed.Here are some suggestions for using aids correctly and effectively.Using presentation aidsSlide presentationsCheck that the slides can be read from various points in thevenue. Position yourself to the side of the screen so you donot obstruct the audience’s view.Avoid turning to read from the slides. Instead, face theaudience so you can look people in the eye. Be guided byyour own notes or use the handout view function.Be familiar with using a laser pointer; but only use it whennecessary otherwise it becomes annoying for the audience.Diagrams, charts and postersEnsure that the visual aids you have chosen and preparedlook professional, are visible to all parts of the audience andenhance the presentation.If you are using presentation graphics software, provide notespages and encourage the audience to use them to recordkey points about your message. Invite audience interaction,comment and discussion about diagrams or charts by askingquestions.ModelsIntegrating models into your presentation can causeinterruptions to the flow of a presentation if people have tomove around. Make sure models are easily accessible toparticipants.It may be better to use diagrams or computer graphicsduring the presentation and provide physical models forthe audience to look at during a break. Be sure the modelsare clearly explained, so when people inspect them theyunderstand what they are looking at.60 Aspire Training & Consulting

BSBCMM401Make a presentationNonverbal cuesNonverbal cues are often very subtle and may not always be a reliable to way to establish if aproblem exists. A combination of cues, however, can be more useful.Consider also the influence of culture on communication. The way people communicate canreflect their cultural backgrounds; for example, in some Asian cultures a person noddingtheir head is not necessarily signalling that they agree with you. Wherever possible, beaware of the cultural makeup of your audience so you can take any cultural differences intoconsideration.Here are examples of positive and negative nonverbal cues.Positive nonverbal cuesBe alert to nonverbal cues thatindicate if the presentation is goingwell and the planned outcomes arelikely to be achieved.Nonverbal cues indicating anegative response such asdisagreement or boredom include:Examples that show thatparticipants are respondingpositively to the presentationinclude: shaking the head or openingpalms smiling leaning forward nodding watching the presenter.64Negative nonverbal cues Aspire Training & Consulting shrugging facial expressions showingsurprise, or frowning withconfusion or disbelief sighs, tongue-clicking or grunts.

Topic 2Deliver a presentation2DUse persuasive communicationtechniques to secure audience interestPresentations of all types rely on communicating the central message successfully to thetarget audience. Where the objective of the presentation is to encourage the target audienceto take action or change their attitudes or beliefs, you also need to use communicationtechniques that have the power to persuade.Effective communication is the key to any presentation. You need to connect with theaudience, use language that is accessible to everyone and keep them interested. Once youhave their interest, you can use the remainder of the presentation to convince them of theidea or concept and, hopefully, gain their agreement to take specific action.Verbal communication techniquesSpeak clearly, using an appropriate tone, pace and volume. Vary the pitch of your voice toavoid a monotone presentation that encourages boredom in listeners. Consider individualdifferences and the audience’s ability to listen and understand what is being said. You mayneed to adjust the way you speak. For example, you may need to speak more slowly andclearly for people whose first language is not English. Keep your voice at its usual volume,though. Shouting does not increase a person’s ability to understand English.Use language that can be understood and assimilated by the target audience. Pitchinglanguage or information at the wrong level can reduce the effectiveness of yourcommunication. Effective verbal communication relies on you using the appropriatestructure, vocabulary, emphasis and supporting materials to suit your audience’scharacteristics.Here are some language principles to keep in mind when delivering a presentation.Technical jargon Use technical and industry jargon only to people you know will understand.Always consider the audience’s background and what they are likely toknow. If such language is crucial to the presentation, then define technicalwords and phrases and confirm participants’ understanding.Colloquial words and phrases Avoid using Australian colloquialisms or slang that may confuse peoplewhose first language is not English. Terms such as ‘She’ll be right’ and‘We’ll cover that in the arvo’ may be meaningless to many people and maylead to misunderstandings.Non-discriminatory language Always use non-discriminatory and inclusive language. Repeating the word‘he’ when you mean both males and females can be off-putting to manypeople.Don’t use sexist language or cultural stereotypes that are likely to offendparticipants. Aspire Training & Consulting69

Topic 2Deliver a presentation2EProvide opportunities for participants to seekclarification, and adjust the presentation tomeet participant needs and preferencesPresenters use comments and questions to gauge theaudience’s reaction to presentation content. Astutepresenters interpret the clues given in the audience’squestions and comments and adjust their presentationstrategies to make the content more appealing to thetarget audience.A

1C Select appropriate presentation aids, materials and techniques 23 1D. Brief others involved in the presentation on their roles and responsibilities within the presentation 33 1E Select techniques to evaluate the effectiveness of the presentation 40 Summary47 Learning checkpoint 1: Prepare a presentation 48. Topic 2: Deliver a presentation 55

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