UC Software Skype For Business Deployment Guide -

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DEPLOYMENT GUIDEUC Software 5.6.0 July 2017 3725-49078-018APolycom UC Software with Skype forBusiness

Copyright 2017, Polycom, Inc. All rights reserved. No part of this document may be reproduced, translated into anotherlanguage or format, or transmitted in any form or by any means, electronic or mechanical, for any purpose, without theexpress written permission of Polycom, Inc.6001 America Center DriveSan Jose, CA 95002USATrademarks Polycom , the Polycom logo and the names and marks associated with Polycom products aretrademarks and/or service marks of Polycom, Inc. and are registered and/or common law marks in the United Statesand various other countries.All other trademarks are property of their respective owners. No portion hereof may be reproduced or transmitted in anyform or by any means, for any purpose other than the recipient's personal use, without the express written permissionof Polycom.Disclaimer While Polycom uses reasonable efforts to include accurate and up-to-date information in this document,Polycom makes no warranties or representations as to its accuracy. Polycom assumes no liability or responsibility forany typographical or other errors or omissions in the content of this document.Limitation of Liability Polycom and/or its respective suppliers make no representations about the suitability of theinformation contained in this document for any purpose. Information is provided "as is" without warranty of any kind andis subject to change without notice. The entire risk arising out of its use remains with the recipient. In no event shallPolycom and/or its respective suppliers be liable for any direct, consequential, incidental, special, punitive or otherdamages whatsoever (including without limitation, damages for loss of business profits, business interruption, or loss ofbusiness information), even if Polycom has been advised of the possibility of such damages.End User License Agreement BY USING THIS PRODUCT, YOU ARE AGREEING TO THE TERMS OF THE ENDUSER LICENSE AGREEMENT (EULA) AT: http://documents.polycom.com/indexes/licenses. IF YOU DO NOT AGREETO THE TERMS OF THE EULA, DO NOT USE THE PRODUCT, AND YOU MAY RETURN IT IN THE ORIGINALPACKAGING TO THE SELLER FROM WHOM YOU PURCHASED THE PRODUCT.Patent Information The accompanying product may be protected by one or more U.S. and foreign patents and/orpending patent applications held by Polycom, Inc.Open Source Software Used in this Product This product may contain open source software. You may receivethe open source software from Polycom up to three (3) years after the distribution date of the applicable product orsoftware at a charge not greater than the cost to Polycom of shipping or distributing the software to you. To receivesoftware information, as well as the open source software code used in this product, contact Polycom by email [email protected] Feedback We are striving to improve our documentation quality and we appreciate your feedback. Emailyour opinions and comments to [email protected] Support Visit the Polycom Support Center for End User License Agreements, software downloads,product documents, product licenses, troubleshooting tips, service requests, and more.2

ContentsContentsConventions Used in Polycom Guides . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5Information Elements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5Typographic Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7Audience and Purpose of This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7UC Software Device Compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7Microsoft Qualified Phones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8Skype for Business Topologies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8Prerequisites - On-Premises Deployments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9Polycom UC Software, Template Files, and Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . 9Skype for Business On-Premises and Online Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9Limitations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11Get Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11Deploying Polycom Phones with Skype for Business . . . . . . . . . . . . . . . . . . . . 12Configure the Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12Set Up Polycom UC Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13Provisioning the Phones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14Configuring In-Band Provisioning Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22Polycom NoiseBlock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22Configuring Music on Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22User Accounts and Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25Microsoft Exchange Integration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25Skype for Business User Profiles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30Unified Contact Store . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32Sign In Methods . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33Contact Directories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37Call Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40Presence Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40Local Call Recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41Polycom, Inc.3

ContentsCall Forwarding with Skype for Business . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41Enhanced Feature Line Key (EFLK) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42Configuring Boss-Admin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43Safe Transfer for Boss-Admin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44Busy Options to Manage Incoming Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45Configuring Shared Line Appearance (SLA) for Skype for Business . . . . . . . . . . . . . . . . . . . 45International Dialing Prefix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46Centralized Conference Control Protocol (CCCP) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46Dial Plans . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47System Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52Skype for Business User Interface Enhancements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52Time Zone Location Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56Extended Link Layer Discovery Protocol (LLDP) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56STUN / TURN / ICE Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58Accessing the Web Configuration Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58Device Lock for Skype for Business . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59Administrator and User Passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62Security Certificates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63Securing Audio Using Master Key Identifier (MKI) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66Transport Layer Security (TLS) Protocol Configuration for Supported Applications . . . . . . . . 66Hardware and Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69Polycom Manual BToE PC Pairing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69Configuring Better Together over Ethernet (BToE) Firewall Ports . . . . . . . . . . . . . . . . . . . . . 70Device and Software Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71Data Center Resiliency . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71Polycom Experience Cloud . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71Client Media Port Ranges for QoE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73Microsoft Quality of Experience Monitoring Server Protocol (MS-QoE) . . . . . . . . . . . . . . . . . 73User Log Upload . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79Polycom UC Software Update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81Phone Default Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83Change the Base Profile from the Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84Polycom, Inc.4

Conventions Used in Polycom GuidesPolycom guides contain terms, graphical elements, and a few typographic conventions. Familiarizingyourself with these terms, elements, and conventions will help you successfully perform tasks.Information ElementsPolycom guides may include any of the following icons to alert you to important information.Information ElementsNameIconDescriptionNoteThe Note icon highlights information of interest or important information needed to besuccessful in accomplishing a procedure or to understand a concept.ImportantImportant highlights information of interest or important information needed to besuccessful in accomplishing a procedure or to understand a concept.CautionThe Caution icon highlights information you need to know to avoid a hazard that couldpotentially impact device performance, application functionality

Polycom UC Software supports the following devices with Skype for Business: Polycom VVX 201 business media phones Polycom VVX 300, 301, 310, 311 business media phones Polycom VVX 400, 401, 410, 411 business media phones Polycom VVX 500 and 501 business media phones Polycom VVX 600 and 601 business media phones

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