Error Messages - USAePay

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Error MessagesError ID1User MessagePassword/Username Incorrect.Please remember that usernamesand passwords are case-sensitive.TechnicalSent by login screen when the username and/or the password areincorrect.2Access to page denied.3Transaction type [type] notsupported. Please contact support.Processing gateway currentlyoffline. Please try back in a fewmoments.The user has attempted to access a page they don't have permissionto access.Is returned by /console/vterm.php when an unknown transaction type(sale,credit,etc) is attempted.Return by processing engine when the gateway cannot establish aconnection with the processing backend.4567Error in verification module[module]. Please contact support.Merchant not found.Merchant has been deactivated.8Unable to retrieve current batch.9Unable To Create Transaction.Please Contact Support.Unable To Allocate TransactionSlot. Please contact support.Invalid Card Number (1)101112The given fraud module was did not load correctly. An upgrade maybe in progress.The system was not able to locate the requested merchant.Merchant account has been marked as deactivate. ContactUSAePay customer service.Failed to get the id of the current batch. Typically this indicates thatthe merchant account is not active or batches are out of sync. Verifyall merchant account info provided to usaepay.Internal database error, system may be in the process of failing overto backup database server. Retry transaction.Internal database error, system may be in the process of failing overto backup database server. Retry transaction.The cardnumber contains illegal characters. A card number may onlyinclude numbers.Cardnumber was not between 13 and 16 digits13Card Number was not between 13and 16 digitsInvalid Card Number (3)14Invalid Credit Card Number (1)15Invalid expiration date. Must be inMMYY format. (1)Invalid expiration date. Must be inMMYY format. (2)Credit card has expired.Gateway temporarily offline.Please try again shortly.Gateway temporarily offline formaintenance. Please try again in afew minutes.Expiration contains invalid characters (nothing but numbers allowed)User not configured correctly,please contact support.Invalid username.User not configured correctly. Remove the user and readd.1617181920212223You do not have access to thispage.Specified source key not found.24Transaction already voided.Cardnumber failed Luhn Mod-10 Checkdigit Method (ISO 2894/ANSI4.13)Cardnumber passed length, format and checkdigit tests but didn'tmatch any of the cardnumber profiles enabled in the system. ContactUSAePay to verify support of cardtype.Could not guess format of date. It wasn't MMYY or MMYYYY orMMDDYYYY or even MMDDYY format.The credit card expiration date has passed.Unable to contact processor backend. Failed bank link maybe in theprocess of coming back up. Retry transaction.Processor backend is offline for maintenance. Retry transaction.The merchant didn't type in a valid username when adding a newuser.The user tried to access a page they don't have permission to access.The source key provided did not match any of the currently activekeys.The transaction was already marked as voided and wasn't going tobe settled anyway.1 of 22

Error MessagesError ID25User MessageUnable to find transaction in batch.TechnicalThe batchid on the transaction references a batch that doesn't exist.If there isn't a valid batch then trying to void a transaction isn't goingto do much26The batch has already beenclosed. Please apply a creditinstead.The specified transaction has already been settled. Once atransaction has been sent in for settlement it can not be voided.27Gateway temporarily offline.Please try again shortly. (2)Unable to verify sourceUnable to generate security key.Error communicating with the processing backend. Retry transaction.2829303132Source has been blocked fromprocessing transactions.Duplicate transaction, wait at least[minutes] minutes before tryingagain.VerifySource couldn't find the source or the source was disabledVerifySource wasn't able to create a source on the fly. Troublefinding a key.Merchant has disabled the specified source key.The duplicate transaction fraud module detected a dupe.The maximum order amount is [amount].The minimum order amount is [amount].Your billing information does notmatch your credit card. Pleasecheck with your bank.Fraud module response3536Unable to locate transactionGateway temporarily offline formaintenance. Please try again in afew minutes.Was not able to find the requested transaction for voiding.VeriCheck link has been brought down for maintenance. Retrytransaction.37383940Customer Name not submitted.Invalid Routing Number.Invalid Checking Account Number.Merchant does not currentlysupport check transactions.Check processing temporarilyoffline. Please try again shortly.Temporarily unable to processtransaction. Please try againshortly.Cardholder field was blankCheck Routing number did not meet requirement of 9 digitsCheck Account number is not atleast 4 digits longThe merchant doesn't have a valid tax id or password entered forcheck processing.Internal system error encountered while communicating with checkprocessor. Please contact USAePay support.A corrupted response (unparsable) was received from vericheckTransaction Requires VoiceAuthentication. Please Call-In.Merchant not configured properly(CardAuth)Auth service unavailable.Processor returned a referral.333441424344454650707180Auth service unavailable (6).Invalid SSN.Transaction exceeds maximumamount.Transaction out of balance.Transaction type not allowed fromthis source.Fraud module response.AVS Response fraud module blocked this transaction.The merchant has payment authentication enabled but does nothave a processorid/merchantid enteredInternal system error was encountered while connecting toauthentication platform. Contact USAePay support.A corrupted response was received from the authentication platform.Social Security number must be 9 digits.Transaction exceeds the maximum allowable amount of 99,999.Transaction does not add up correctly. subtotal tip tax shipping- discount must equal the amount.The requested command (sale, authonly, etc) was blocked by themerchant's source key. The command must be checked on sourcekey settings screen to be accepted by the gateway.2 of 22

Error MessagesError ID81User MessageUnable to apply changes, pleaseretry.Check transactions can not bevoided.TechnicalFailed to commit changes to transaction. Possible locking or dbsyncing problem. Contact support.Check transactions cannot be voided (canceled) due to the processflow of check transactions. Contact the check processing companyor issue a reversal.8384Transaction not approvedPin code required for credit/void85Invalid expiration date. Must be inMMYY format. (3)Only approved transactions may be voidedThe credit/void command requires that the source key be configuredwith a pin.The month was not in the range of 1-12. This could be because theexpiration was sent as YYMM. Valid expiration date must be sent asMMYY91Card not accepted by merchant,please try a different cardCard not accepted by merchant,please try a different cardDuplicate transaction in progress,please try againThe batch is in the process ofclosing.Transaction is not currently voided.Transaction has already beensettled.Transaction not a full sale in thecurrent batchOverride not available forrequested transaction.Unable to create customer fromrequested transactionTransaction type not supported829293101102103104105106107108Card Level result fraud module blocked this transaction.Bin Type Blocker fraud module blocked this transactionA duplicate transaction is currently processing, if it approves foldingwill apply. Merchant should try the transaction again in a minuteChanges cannot be made to batch if its in the process of closing.Transaction must be voided already to be unvoided.Changes cannot be made to a batch once it has been settled.Only full sales that are in the currently open batch can be queued.Merchant requested a transaction override on a transaction thateither does not support overrides or does not require an override.System was unable to convert the requested tran into a customer.The original transaction data might not be sufficient.Only successful sales and credits can be used to create customersfrom.A PostAuth (offline transaction) requires a valid authcode109Valid AuthCode required forPostAuthTransaction not supported (debit)110111112Invalid pin blockMissing track dataTransaction not permitted113Refund not permitted, original salenot found114Refund not permitted, amountexceeds original saleThe merchant is configured to only permit refunds when an offsettingsale is present. Refund was blocked because the amount requestedfor the refund exceeds the sale amount115Refund not permitted, original salenot settledThe merchant is configured to only permit refunds when an offsettingsale is present. Refund was blocked because original sale has notsettled yet116Refund not permitted, original salewas authorized offlineThe merchant is configured to only permit refunds when an offsettingsale is present. Refund was blocked because original sale was anoffline authorization (postauth)Merchant does not have support for Debit cards. Contact customerservice to enable processing of debit cards.Blank or Invalid DUKPT block for pin debit transactionPin Debit transactions require the sending of track 2 mag dataThe merchant or user is not configured to process the requestedtransaction type.The merchant is configured to only permit refunds when an offsettingsale is present. Refund was blocked because original transactionwas not found.3 of 22

Error MessagesError ID117User MessageTransaction type is not voidable.Issue refund instead.TechnicalTransaction is of a type that is not voidable. This means that thetransaction can't be canceled. The merchant should issue a refundtransaction instead.118Funds can not be released for thistransactionThe transaction type does not support releasing funds or thetransaction has passed the time limit for releasing funds. Contact thecard issuing bank for assistance releasing a hold on the customerscard119Unable to create customerpayment method from requestedtransactionSystem was unable to convert the requested tran into a customerpayment method. The original transaction data might not be sufficient.120Cardholder state or zipcode isrequiredMerchant does not currentlysupport invoice transactionsRequested payment method notfoundInvalid payment methodInsufficient FundsUnable to process transactionMerchant does not currentlysupport transaction typeRequested payment method notfoundInvalid payment methodTo process transation, the billing state or zipcode is 1452453501502503504505506507Insufficient FundsUnable to process transactionSecure Vault Payments are notavailableSelected bank is not availableUnable to retreive list of banks.Error communication with SVPprocessorUnable to locate transactionIncorrect transaction typeAch transaction type [type] notallowedReceived error from checkprocessorUnable to pull tracking code.Transaction is not voidable.Transaction is not voidable.Transaction has already beenvoided.Check processing not setupcorrectlyUser not authorizedThe merchant is not configure to process invoice transactionsThe payment method specified was not valid.Requested payment method does not support invoicingTransaction would exceed the maximum invoice balanceUnexpected processor error occured.The merchant is not configure to process stored value transactionsThe payment method specified was not valid.Requested payment method does not support stored valuetransactionsTransaction amount exceeds the available stored value balanceUnexpected processor error occured.Merchant is not configured to accept secure vault payments. Contactcustomer support.The SVP Bank ID that was specified was not found in the list of validfinancial institutions for selected merchantsAn error occurred while trying to retreive bank list from SVP.Expected data not present in SVP responseUnable to locate transaction for SVPSpecified transaction is not a secure vault paymentCheck processor returned error indicating that the merchant does notsupport the ACH transaction (file) typeCheck processor returned unmapped errrorTransaction identifier for transaction was not found.Transaction does not meet criteria set by check processor for atransaction that can be voided. For example, the original transactionwas not approved.Transaction is already marked as voidedCheck processor rejected merchants credentialsCheck proces reject the merchants username4 of 22

Error MessagesError ID508User MessageInvalid Ach transaction type [type]509Invalid routing number510Insufficent Funds (RPS)511Duplicate Check (RPS)512Declined - Stop Payment (RPS)513Account Closed (RPS)514Stolen/Forged Checks (RPS)515Transaction Declined (RPS)601Invalid card reference token602Invalid card reference token (2)603Failed to store card reference token604605606Invalid card lookupCard reference token not foundUnable to retrieve card referencetokenYour billing address does notmatch your credit card. Pleasecheck with your bank.20349001Processor temporarily unavailable.1000110003Processing Error Please Try AgainMerchant does not accept this typeof card (1)Merchant does not accept this typeof card (2)Invalid Card Expiration nt does not accept this typeof card (3)Invalid amountProcessing Error Please Try Again(08)Processing Error Please Try Again(09)Processing Error Please Try Again(10)Processing Error Please Try Again(11)TechnicalCheck processor returned error indicating that the ACH transaction(file) type was invalidThe routing number entered was not found in the database of validrouting numbersCheck processor (RPS) has declined transaction due to previousreturn on account for insuffencient fundsCheck processor (RPS) has declined transaction due to a duplicatecheckCheck processor (RPS) has declined transaction because a stoppayment was issued by this accountCheck processor (RPS) has declined transaction because theaccount has been closedCheck processor (RPS) has declined transaction because theaccount has reported stolen/forged checksCheck processor (RPS) has declined transaction, no reasonprovided. Check with check processor for further details.The cardnumber field appears to be a card reference token but thetoken does not existThe specified card reference token exists but the token is no longervalidAn error occured while trying to store the card data. Try requestagain.A valid card lookup string was not providedThe lookup string did not match any credit card reference tokensAn unexpected system error occurred. Please try request again.The AVS result received from the platform was blocked by theMerchants fraud preferences. Funds were not held for thistransaction.Processor returned an unexpected error. Contact support forassistance.Error from FDMS Nashville: Invalid Transaction CodeError from FDMS Nashville: Terminal ID not setup for settlement onthis Card Type.Error from FDMS Nashville: Terminal ID not setup for authorizationon this Card TypeError from FDMS Nashville: Terminal ID not setup for settlement onthis Card Type.Error from FDMS Nashville: Invalid Process Code, AuthorizationType or Card Type.Error from FDMS Nashville: Invalid Transaction or Other DollarAmount.Error from FDMS Nashville: Invalid Entry Mode.Error from FDMS Nashville: Invalid Card Present Flag.Error from FDMS Nashville: Invalid Customer Present FlagError from FDMS Nashville: Invalid Transaction Count Value.5 of 22

Error MessagesError 2610027User MessageProcessing Error Please Try Again(12)Processing Error Please Try Again(13)Processing Error Please Try Again(14)Processing Error Please Try Again(15)Processing Error Please Try Again(16)Invalid Invoice Number (17)Invalid Transaction Date or Time(18)Processing Error Please Try Again(19)Processing Error Please Try Again(f20)Merchant has been deactivated(26)Invalid Merchant Account (27)10030Processing Error Please Try Again(30)10031Processing Error Please RetryTransaction (31)Processing Error Please Try Again(33)Sequence Error, Please ContactSupport (43)Merchant has been deactivated(51)Merchant has not been setupcorrectly (54)Merchant does not support thiscard type (57)Processing Error Please Try Again(59)Invalid Account Number 0080100981009910100Processing Error Please Try Again(61)Processing Error Please Try Again(62)Processing Error Please Try Again(80)Processing Error Please Try Again(98)Session timed out. Please re-login.Your username has been lockedfor excessive login attempts.TechnicalError from FDMS Nashville: Invalid Terminal Type.Error from FDMS Nashville: Invalid Terminal Capability.Error from FDMS Nashville: Invalid Source ID.Error from FDMS Nashville: Invalid Summary ID.Error from FDMS Nashville: Invalid Mag Strip Data.Error from FDMS Nashville: Invalid Invoice Number.Error from FDMS Nashville: Invalid Transaction Date or Time.Error from FDMS Nashville: Invalid bankcard merchant number inFirst Data databaseError from FDMS Nashville: File Access Error in First Data database.Error from FDMS Nashville: Terminal flagged as Inactive in First Datadatabase.Error from FDMS Nashville: Invalid Merchant/Terminal IDcombination, verify numbers are accurate.Error from FDMS Nashville: Unrecoverable database error from anauthorization process (usually means the Merchant/Terminal ID wasalready in use).Error from FDMS Nashville: Database access lock encountered, retrytransaction.Error from FDMS Nashville: Database error in summary process,retry transaction.Error from FDMS Nashville: Transaction ID invalid, incorrect or out ofsequence.Error from FDMS Nashville: Terminal flagged as not useable(violated) in First Data database, Call Customer Support.Error from FDMS Nashville: Terminal ID not set up on First Datadatabase for leased line access.Error from FDMS Nashville: Terminal is not programmed for thisservice, Call Customer SupportError from FDMS Nashville: Settle Trans for Summary ID whereearlier Summary ID still openError from FDMS Nashville: Invalid account number found byauthorization processError from FDMS Nashville: Invalid settlement data found insummary process (trans level)Error from FDMS Nashville: Invalid settlement data (i.e., 'future' datefound, erroneous Pserve data found) (summary level)Error from FDMS Nashville: Invalid Payment Service data found insummary process (trans level).Error from FDMS Nashville: General System Error.Session timed out, (checkout timeout setting).The user failed login too many times. Their account has been lockedfor 60 minutes.6 of 22

Error MessagesError ID10101User MessageYour username has been lockeddue to inactivity for 90 days.Please contact support to unlockyour username.TechnicalPCI requires locking of accounts that have not been accessed in thepast 90 days.10102101031010410105Unable to open certificate.Unable to read certificate.Error reading certificate.Unable to find original transaction.10106You have tried too many cardnumbers, please contact merchant.Invalid billing zipcode.Unable to load reqired certificate. Contact Support.Unable to load reqired certificate. Contact Support.Unable to load required certificate. Contact support.A capture or void operation was not able to locate the originaltransaction.The transaction was blocked by the MultipleCardTries module.1010710108101091011610117Invalid shipping zipcode.Billing state does not match billingzipcode.Billing city does not match billingzipcode.Billing area code does not matchbilling zipcode.Shipping state does not matchshipping zipcode.Shipping city does not matchshipping zipcode.Shipping area code does notmatch shipping zipcode.Merchant does not accepttransactions from [country].Unable to verify card ID number.Tra

Internal database error, system may be in the process of failing over to backup database server. Retry transaction. 10 Unable To Allocate Transaction Slot. Please contact support. Internal database error, system may be in the process of failing over to backup database server. Retry transaction.

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