Cisco Unity Express GUI Administrator Guide For Cisco .
Cisco Unity Express GUI AdministratorGuide for Cisco CallManager Express,Release 1.1Corporate HeadquartersCisco Systems, Inc.170 West Tasman DriveSan Jose, CA 95134-1706USAhttp://www.cisco.comTel: 408 526-4000800 553-NETS (6387)Fax: 408 526-4100
THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALLSTATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUTWARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS.THE SOFTWARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT ARE SET FORTH IN THE INFORMATION PACKET THATSHIPPED WITH THE PRODUCT AND ARE INCORPORATED HEREIN BY THIS REFERENCE. IF YOU ARE UNABLE TO LOCATE THE SOFTWARE LICENSEOR LIMITED WARRANTY, CONTACT YOUR CISCO REPRESENTATIVE FOR A COPY.The Cisco implementation of TCP header compression is an adaptation of a program developed by the University of California, Berkeley (UCB) as part of UCB’s publicdomain version of the UNIX operating system. All rights reserved. Copyright 1981, Regents of the University of California.NOTWITHSTANDING ANY OTHER WARRANTY HEREIN, ALL DOCUMENT FILES AND SOFTWARE OF THESE SUPPLIERS ARE PROVIDED “AS IS” WITHALL FAULTS. CISCO AND THE ABOVE-NAMED SUPPLIERS DISCLAIM ALL WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING, WITHOUTLIMITATION, THOSE OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT OR ARISING FROM A COURSE OFDEALING, USAGE, OR TRADE PRACTICE.IN NO EVENT SHALL CISCO OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL, OR INCIDENTAL DAMAGES, INCLUDING,WITHOUT LIMITATION, LOST PROFITS OR LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR INABILITY TO USE THIS MANUAL, EVEN IF CISCOOR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.CCIP, CCSP, the Cisco Arrow logo, the Cisco Powered Network mark, Cisco Unity, Follow Me Browsing, FormShare, and StackWise are trademarks of Cisco Systems, Inc.;Changing the Way We Work, Live, Play, and Learn, and iQuick Study are service marks of Cisco Systems, Inc.; and Aironet, ASIST, BPX, Catalyst, CCDA, CCDP, CCIE,CCNA, CCNP, Cisco, the Cisco Certified Internetwork Expert logo, Cisco IOS, the Cisco IOS logo, Cisco Press, Cisco Systems, Cisco Systems Capital, the Cisco Systemslogo, Empowering the Internet Generation, Enterprise/Solver, EtherChannel, EtherSwitch, Fast Step, GigaStack, Internet Quotient, IOS, IP/TV, iQ Expertise, the iQ logo, iQNet Readiness Scorecard, LightStream, Linksys, MGX, MICA, the Networkers logo, Networking Academy, Network Registrar, Packet, PIX, Post-Routing, Pre-Routing,RateMUX, Registrar, ScriptShare, SlideCast, SMARTnet, StrataView Plus, Stratm, SwitchProbe, TeleRouter, The Fastest Way to Increase Your Internet Quotient, TransPath,and VCO are registered trademarks of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries.All other trademarks mentioned in this document or Website are the property of their respective owners. The use of the word partner does not imply a partnership relationshipbetween Cisco and any other company. (0402R)Cisco Unity Express GUI Administrator Guide for Cisco CallManager Express, Release 1.1Copyright 2003–2004 Cisco Systems, Inc. All rights reserved.
C O N T E N T SPrefaceviiPurposeviiAudienceviiDocument ConventionsviiiObtaining Documentation ixCisco.com ixOrdering Documentation ixDocumentation FeedbackixObtaining Technical Assistance xCisco TAC Website xOpening a TAC Case xTAC Case Priority Definitions xObtaining Additional Publications and InformationSoftware Copyrights and LicensesxixiiIntroduction to Cisco Unity Express Voice Mail and Auto Attendant29Feature Overview 29Differences between the AIM and NM 30Software Licenses and Factory-set Limits 31Administration Interfaces31How Cisco Unity Express Differs from Cisco Unity32How Cisco Unity Express Works with Cisco CME32How Cisco Unity Express Differs from Cisco CME33Supported PlatformsRestrictions3334Additional References36Configuring the System for the First Time39Before You Start: Configuration Prerequisites 39Recording an Auto Attendant Greeting or Prompt FileConfiguring Auto Attendant Scripts 43Starting the Initialization Wizard4243Cisco Unity Express GUI Administrator Guide for Cisco CallManager Express, Release 1.1Cisco Unity Express Release 1.1iii
ContentsOverview of the Initialization Wizard 43Configuration Data Required for the Initialization WizardRunning the Initialization Wizard 46Activity Timer 46Buttons on the Initialization Wizard Screens 46Starting the Initialization Wizard 46Logging in for the First Time 58Prerequisites 58Logging in 58What to do Next 5944Logging In and Out of Cisco Unity Express 60Logging in to Cisco Unity Express 60Logging Out of Voice Mail Administration 62Navigating Through the Cisco Unity Express GUI ScreensCisco Unity Express Screens and Menus 65Home Screen 65Configure Menu 66Voice Mail Menu 66Administration Menu 67Defaults Menu 68Reports Menu 68Help Menu 69Cisco Unity Express Icons 70Searching for Data - the Find Icon 71Alphabetizing Data - the Sort Icon 72What to do Next 73Sequence of Ongoing Configuration TasksOnline Help 74Initial Tasks 74Ongoing Tasks 74As-needed Tasks 75Troubleshooting Cisco Unity ExpressOverview63747777IP Addressing Problems77Backup and Restore Not Working77Installation is Not Working CorrectlyIncorrect Date and Time7878Cisco Unity Express GUI Administrator Guide for Cisco CallManager Express, Release 1.1ivCisco Unity Express Release 1.1
ContentsMWI Lights Not Working ProperlyConfigurations DisappearWrong GUI Layout787879Auto Attendant Prompts79GLOSSARYINDEXCisco Unity Express GUI Administrator Guide for Cisco CallManager Express, Release 1.1Cisco Unity Express Release 1.1v
ContentsCisco Unity Express GUI Administrator Guide for Cisco CallManager Express, Release 1.1viCisco Unity Express Release 1.1
PrefaceThis preface describes the purpose, audience, and conventions of the Cisco Unity Express GUIAdministrator Guide for CallManager Express, and provides information on obtaining relateddocumentation and technical assistance.PurposeThe Cisco Unity Express GUI Administrator Guide for CallManager Express introduces you to the setof graphical interface screens and tasks for setting up, administering, and maintaining Cisco UnityExpress applications, such as voice mail.Comparable command language interface commands are described in the Cisco Unity Express CLIAdministrator Guide for CallManager Express.The focus of this book is the Cisco Unity Express application. It does not provide information oninstallation of Cisco routers, Cisco network modules, or the Cisco CallManager Express (CME) server.For more information about those topics, see “Additional References” on page 36.AudienceThis guide is intended for installers, resellers, system administrators, and technical assistance personnelwho are responsible for managing Cisco Unity Express applications using Cisco CallManager Express.You will need a working knowledge of Microsoft Internet Explorer Version 5.5 or later. Experience withCisco IOS software is not required.Cisco Unity Express GUI Administrator Guide for Cisco CallManager Express, Release 1.1Cisco Unity Express Release 1.1vii
PrefaceDocument ConventionsDocument ConventionsThis guide uses the following conventions:Table 1Cisco Unity Express GUI Administrator Guide for CallManager Express ConventionsConventionDescriptionboldface textBoldface text is used for:plain bold text Keyboard buttons. (Example: Press Esc.) Information that you enter. (Example: Enteradministrator in the User ID field.)Plain bold text is used for: Text shown on a GUI screen. (Example: User Name) Keys and buttons on a GUI screen. (Example: ClickAdd.)plain bold and underlined textPlain bold and underlined text is used to representicons or buttons on a GUI screen (for example, ClickApply).screenExamples of information displayed on the screen are set inCourier font.-Hyphens separate keys that must be pressedsimultaneously. (Example: Press Ctrl-Alt-Delete.)(hyphen) (right angle bracket)A right angle bracket is used to separate selections that youmake on the administration screens. (Example: From theHome menu, click Configure Users.)The Cisco Unity Express GUI Administrator Guide for CallManager Express also uses the followingconventions:NoteCautionTimesaverTipMeans reader take note. Notes contain helpful suggestions or references to material not covered in thedocument.Means reader be careful. In this situation, you might do something that could result in equipmentdamage or loss of data.Means the described action saves time. You can save time be performing the action described in theparagraph.Means the following information will help you solve a problem. The tips information might not betroubleshooting or even an action, but could be useful information, similar to a Timesaver.Cisco Unity Express GUI Administrator Guide for Cisco CallManager Express, Release 1.1viiiCisco Unity Express Release 1.1
PrefaceObtaining DocumentationObtaining DocumentationCisco documentation and additional literature are available on Cisco.com. Cisco also provides severalways to obtain technical assistance and other technical resources. These sections explain how to obtaintechnical information from Cisco Systems.Cisco.comYou can access the most current Cisco documentation on the World Wide Web at this URL:http://www.cisco.com/univercd/home/home.htmYou can access the Cisco website at this URL:http://www.cisco.comInternational Cisco websites can be accessed from this URL:http://www.cisco.com/public/countries languages.shtmlOrdering DocumentationYou can find instructions for ordering documentation at this URL:http://www.cisco.com/univercd/cc/td/doc/es inpck/pdi.htmYou can order Cisco documentation in these ways: Registered Cisco.com users (Cisco direct customers) can order Cisco product documentation fromthe Ordering ndex.shtml Nonregistered Cisco.com users can order documentation through a local account representative bycalling Cisco Systems Corporate Headquarters (California, USA) at 408 526-7208 or, elsewhere inNorth America, by calling 800 553-NETS (6387).Documentation FeedbackYou can submit e-mail comments about technical documentation to bug-doc@cisco.com.You can submit comments by using the response card (if present) behind the front cover of yourdocument or by writing to the following address:Cisco SystemsAttn: Customer Document Ordering170 West Tasman DriveSan Jose, CA 95134-9883We appreciate your comments.Cisco Unity Express GUI Administrator Guide for Cisco CallManager Express, Release 1.1Cisco Unity Express Release 1.1ix
PrefaceObtaining Technical AssistanceObtaining Technical AssistanceFor all customers, partners, resellers, and distributors who hold valid Cisco service contracts, the CiscoTechnical Assistance Center (TAC) provides 24-hour-a-day, award-winning technical support services,online and over the phone. Cisco.com features the Cisco TAC website as an online starting point fortechnical assistance. If you do not hold a valid Cisco service contract, please contact your reseller.Cisco TAC WebsiteThe Cisco TAC website provides online documents and tools for troubleshooting and resolving technicalissues with Cisco products and technologies. The Cisco TAC website is available 24 hours a day, 365days a year. The Cisco TAC website is located at this URL:http://www.cisco.com/tacAccessing all the tools on the Cisco TAC website requires a Cisco.com user ID and password. If youhave a valid service contract but do not have a login ID or password, register at this oOpening a TAC CaseUsing the online TAC Case Open Tool is the fastest way to open P3 and P4 cases. (P3 and P4 cases arethose in which your network is minimally impaired or for which you require product information.) Afteryou describe your situation, the TAC Case Open Tool automatically recommends resources for animmediate solution. If your issue is not resolved using the recommended resources, your case will beassigned to a Cisco TAC engineer. The online TAC Case Open Tool is located at this URL:http://www.cisco.com/tac/caseopenFor P1 or P2 cases (P1 and P2 cases are those in which your production network is down or severelydegraded) or if you do not have Internet access, contact Cisco TAC by telephone. Cisco TAC engineersare assigned immediately to P1 and P2 cases to help keep your business operations running smoothly.To open a case by telephone, use one of the following numbers:Asia-Pacific: 61 2 8446 7411 (Australia: 1 800 805 227)EMEA: 32 2 704 55 55USA: 1 800 553-2447For a complete listing of Cisco TAC contacts, go to this /DirTAC.shtmlTAC Case Priority DefinitionsTo ensure that all cases are reported in a standard format, Cisco has established case priority definitions.Priority 1 (P1)—Your network is “down” or there is a critical impact to your business operations. Youand Cisco will commit all necessary resources around the clock to resolve the situation.Priority 2 (P2)—Operation of an existing network is severely degraded, or significant aspects of yourbusiness operation are negatively affected by inadequate performance of Cisco products. You and Ciscowill commit full-time resources during normal business hours to resolve the situation.Cisco Unity Express GUI Administrator Guide for Cisco CallManager Express, Release 1.1xCisco Unity Express Release 1.1
PrefaceObtaining Additional Publications and InformationPriority 3 (P3)—Operational performance of your network is impaired, but most business operationsremain functional. You and Cisco will commit resources during normal business hours to restore serviceto satisfactory levels.Priority 4 (P4)—You require information or assistance with Cisco product capabilities, installation, orconfiguration. There is little or no effect on your business operations.Obtaining Additional Publications and InformationInformation about Cisco products, technologies, and network solutions is available from various onlineand printed sources. Cisco Marketplace provides a variety of Cisco books, reference guides, and logo merchandise. Goto this URL to visit the company store:http://www.cisco.com/go/marketplace/ The Cisco Product Catalog describes the networking products offered by Cisco Systems, as well asordering and customer support services. Access the Cisco Product Catalog at this URL:http://cisco.com/univercd/cc/td/doc/pcat/ Cisco Press publishes a wide range of general networking, training and certification titles. Both newand experienced users will benefit from these publications. For current Cisco Press titles and otherinformation, go to Cisco Press online at this URL:http://www.ciscopress.com Packet magazine is the Cisco quarterly publication that provides the latest networking trends,technology breakthroughs, and Cisco products and solutions to help industry professionals get themost from their networking investment. Included are networking deployment and troubleshootingtips, configuration examples, customer case studies, tutorials and training, certification information,and links to numerous in-depth online resources. You can access Packet magazine at this URL:http://www.cisco.com/packet iQ Magazine is the Cisco bimonthly publication that delivers the latest information about Internetbusiness strategies for executives. You can access iQ Magazine at this URL:http://www.cisco.com/go/iqmagazine Internet Protocol Journal is a quarterly journal published by Cisco Systems for engineeringprofessionals involved in designing, developing, and operating public and private internets andintranets. You can access the Internet Protocol Journal at this URL:http://www.cisco.com/ipj Training—Cisco offers world-class networking training. Current offerings in network training arelisted at this Cisco Unity Express GUI Administrator Guide for Cisco CallManager Express, Release 1.1Cisco Unity Express Release 1.1xi
PrefaceSoftware Copyrights and LicensesSoftware Copyrights and LicensesThe following software packages are distributed under the terms of the General Public License version 2 tils-linuxGNU SOFTWARECopyright Notice:GNU GENERAL PUBLIC LICENSEVersion 2, June 1991Copyright (C) 1989, 1991 Free Software Foundation, Inc. 59 Temple Place, Suite 330, Boston, MA 02111-1307 USAEveryone is permitted to copy and distribute verbatim copies of this license document, but changing it is not allowed.PreambleThe licenses for most software are designed to take away your freedom to share and change it. By contrast, the GNU GeneralPublic License is intended to guarantee your freedom to share and change free software--to make sure the software is free for allits users. This General Public License applies to most of the Free Software Foundation's software and to any other program whoseauthors commit to using it. (Some other Free Software Foundation software is covered by the GNU Library General PublicLicense instead.) You can apply it to your programs, too.When we speak of free software, we are referring to freedom, not price. Our General Public Licenses are designed to make surethat you have the freedom to distribute copies of free software (and charge for this service if you wish), that you receive sourcecode or can get it if you want it, that you can change the software or use pieces of it in new free programs; and that you know youcan do these things.To protect your rights, we need to make restrictions that forbid anyone to deny you these rights or to ask you to surrender therights. These restrictions translate to certain responsibilities for you if you distribute copies of the software, or if you modify it.For example, if you distribute copies of such a program, whether gratis or for a fee, you must give the recipients all the rightsthat you have. You must make sure that they, too, receive or can get the source code. And you must show them these terms sothey know their rights.We protect your rights with two steps: (1) copyright the software, and (2) offer you this license which gives you legal permissionto copy, distribute and/or modify the software.Also, for each author's protection and ours, we want to make certain that everyone understands that there is no warranty for thisfree software. If the software is modified by someone else and passed on, we want its recipients to know that what they have isnot the original, so that any problems introduced by others will not reflect on the original authors' reputations.Cisco Unity Express GUI Administrator Guide for Cisco CallManager Express, Release 1.1xiiCisco Unity Express Release 1.1
PrefaceSoftware Copyrights and LicensesFinally, any free program is threatened constantly by software patents. We wish to avoid the danger that redistributors of a freeprogram will individually obtain patent licenses, in effect making the program proprietary. To prevent this, we have made it clearthat any patent must be licensed for everyone's free use or not licensed at all.The precise terms and conditions for copying, distribution andmodification follow.GNU GENERAL PUBLIC LICENSETERMS AND CONDITIONS FOR COPYING, DISTRIBUTION AND MODIFICATION0. This License applies to any program or other work which contains a notice placed by the copyright holder saying it may bedistributed under the terms of this General Public License. The "Program", below, refers to any such program or work, and a "workbased on the Program" means either the Program or any derivative work under copyright law: that is to say, a work conta
vii Cisco Unity Express GUI Administrator Guide for Cisco CallManager Express, Release 1.1 Cisco Unity Express Release 1.1 Preface This preface describes the purpose, audience, and conventions of the Cisco Unity Express GUI Administrator Guide for CallManager Express, and provides information on obtaining related documentation and technical assistance.
Cisco Unity Express 2.1/2.2 GUI Administrator Guide for Cisco CallManager Express Cisco Unity Express 2.1/2.2 Note If you plan to use the Cisco Unity Express graphical user interface (GUI) for configuration purposes, configure an administrator user ID with a password in the Cisco CME interface.
Integrating Cisco CallManager Express and Cisco Unity Express Prerequisites for Integrating Cisco CME with Cisco Unity Express 2 † Configuration Examples for Integrating Cisco CME with Cisco Unity Express, page 33 † Additional References, page 39 Prerequisites for Integrating Cisco CME with
and maintaining Cisco Unity Express applications, such as voice mail. This guide complements the GUI administration tasks described in the Cisco Unity Express GUI Administrator Guide. The focus of this guide is the Cisco Unity Express application. It does not provide information on
Cisco CME 3.3 Cisco IOS Software Release 12.4.3 Cisco Unity Express 2.1.3 Components Used The information in this document is based on these software and hardware versions: A Cisco 2821 router running Cisco CME and Cisco Unity Express Cisco IOS Software Release 12.4.3 Cisco CME 3.3 Basic ACD script version 2.1.0.0
Cisco Unity Express 2.1/2.2 GUI Administrator Guide for Cisco CallManager Cisco Unity Express 2.1/2.2 Help Menu The Help menu appears when you click Help on the Home window. Table 14 describes the options on the Help menu: Backup History Displays the backed-up files, backup dates, and success status.
Cisco ASA 5505 Cisco ASA 5505SP Cisco ASA 5510 Cisco ASA 5510SP Cisco ASA 5520 Cisco ASA 5520 VPN Cisco ASA 5540 Cisco ASA 5540 VPN Premium Cisco ASA 5540 VPN Cisco ASA 5550 Cisco ASA 5580-20 Cisco ASA 5580-40 Cisco ASA 5585-X Cisco ASA w/ AIP-SSM Cisco ASA w/ CSC-SSM Cisco C7600 Ser
iii Cisco Unity Express 8.5 Installation and Upgrade Guide OL-23860-01 CONTENTS Overview of Cisco Unity Express 8.5 Software Installation 7 Licensing System 8 Cisco Unity Express 8.5 Module Support 8 Support for SM-SRE-900-K9 8 Differences Between the AIM2-CUE, NME-CUE, and SRE Modules 8 Legacy Modules Not Supported 9 Checklist for New Software Install
Here are a few suggested references for this course, [2,19,22]. The latter two references are downloadable if you are logging into MathSci net through your UCSD account. For a proof that all p{ variation paths have some extension to a rough path see, [21] and also see [9, Theorem 9.12 and Remark 9.13]. For other perspectives on the the theory, see [6] and also see Gubinelli [10,11] Also see .
