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If you have issues viewing or accessing this file, please contact us at NCJRS.gov.DI5CRETIOHARY GRAHTPROGRESS REPORTGRANTEE L,E,.bA GRANT HO.Aid toDAlE Of REPORTViQ.t:1l!1 -.9% Cr .T!!, - ?E/ -.-1.6QJ? -29 -003C[)RE:POR IMPLEMENTING SUBGRANTEE/IN/A'\ RT TITLE Of PROJEC,:.----- /'IX]F;;;'-: ---'------{oSPECI . L RE.QUe:S T . RANT MO·UNr :.-.--·--------------- oJec.'Loutrea.ch 6 .J l-OO.J2.Q9 c.' ORT IS SUBMITTED FOR THE PE.H.")D .l:Q :- :7THROUGH2 -2 l.SIGH,i.TURE Of PROJECT QIRECTOR COMcYCi-RpI44-20-77Of GULt\R/"flEPORT HO./ffi 4: -, qlJlred.)RT KERE IAdd cont/nuM/on pl1Bell '''']TYPEO NAME 1\ TITLE OF,.---- -IPROJEC:- T-:D:-:-IR:-:E:-:C-:-T-:-OR·----- - Jo.seph P. HuellerRDirector.---In this fourth and final quarter, some very encouraging indicators of producti0n were observed and several of our goals wererealized. I believe the fourth quarter is represe tatlye of thefuture direction of Aid to Victims of Crime."dIIII ;·!j.ll discuss our Management Information System, the programevaluation, our advocacy efforts, recruitment and training ofvolunteers, operational and service data, and finally our problemareas.It should be clearly stated, however, that evan though theindependent evaluation of Aid to Victims of Crime, Inc., ProJectOutreach, is included in this fourth quarterly report, the .outside evaluation is totally independent. Where the informationand analysis is the same or similar with both re ortB, it wouldtend to speak with authority.MANAGEMENT INFORMATION. SYSTEMSERVICE 'In he beginning of the program year, Aid to Victims ofr.rime was using a very Simple device (a victim card) to keep trackof the number and kind of services along with certain demographicdata (See Appendix, Exhibit 1)./.',As we progressed, this system became more sophisticated aswas reported in Quarterly Reports II and III. Today, we have amanagement information system that can give us daily figures onsuch matters'as cases aSSigned, cases pending, total of attemptedcontacts with victims, total contacts, types of services and their,frequency (See Appendix, Exhibit 2). This da a is summarized ona weekly, monthly, and quarterly basis.An interesting feature of this system is that it allows usto graphically demonstrate the frequency of services for each typeof service at any point in time. See Ghart 1.'.RECE\v"EC-B-YGR;:HT'EEs:rATEPLAI.iNtNG - . . ' .In&:",' "' "'J'E\'AGE;icy(ciiiJ;, i)- - - --. ---' -----'----'-DA-ie:

I!!- - . .,.FREQUENCY(II-'0I\)UJ00 "0\Jl0\-.;J000 (X)0I-'\0000I-'I-'I-'0I\)I-'UJ00\Jl(;'00n-. Int' . -Sent II-'I-' ": ;. , Rappor-\;',-,' .J : ----B::·:D1i".f' :--------------------------------------- t Inr.-Ins. Support i'.Trans . ; .Ar Fun. Arrangel' Food ProvJ:sions8 fg1lClothingCf.Io HousingCJl s .:a §3P'"f-I .Utility Bills :oRent Nort. ,I' g ':0 ESI-':P3!CJl.-3g , 1-300 Cant. EmP. t:xj::t t-3H55J:oFood stamp Off.t;lO-',H0 (Jlt:r:1Z 0It:xj:t tx:I0 Ned. Provisions.p Cf.II-'\DLegal ProvoCompo .p""Cont. SupportSimp. Ref.l -0.Active Ref.I i Ii1-3f-I

Page 2We feel that our management system for case tracking andenumeration of services is a considerable contribution to thefield of victimology and specifically to gencies dealingwith victim assistance.Since the system will be used throughout our new projectyear, Aid to Victims of Crime, Project outreach, will be ableto demonstrate the exact type and frequency of services thatvictims of violent crime need.The victim card has been modified to establish consistentdata from the volunteers. However, this card has been supplemented by a case history on each and every victim we attemptto assist (See Appendix, Exhibit 3 and 4). The case historydocuments in fuller detail the transactions between the victim,staff, volunteer, and community resources. In addition, aplan of intervention is described as well as an evaluation ofthat plan.The case histories must be approved by the staff's immediate supervisor before services and Qur contact with thevictim is discontinued.In addition to the above measures for documentation andflow, we developed this past year a victim logbook. This book documents the day t.he victim was aSSigned,the victim's name, the worker aSSigned, the police district,the police complaint number, the date of the offense, and thedate the case was closed. (See Appendix, Exhibit 5).info nationThe case histories and log enable the staff to followthe case dynamics within a specified time range. In additionto an up-grading or professionalization of services, thisdata is l'etrievable for people who are repeated victims.Therefore) staff can ascertain the development of clientpatterns.I'REti'ERRALS.Due to an increase in the number of referrals, we developeda victim referral form and a referring card to communityresources (See Appendix, Exhibits 6 and 7) ",j,,,

, .Page 3The referral form gives us the necessary information tobegin services as well as documenting whom the referral camefrom. The referring card aids in legitimizing Aid to Victimsof 0rime by formalizing and professionalizing our referrals toother agencies.VOLUNTEERSOur volunteer application sheet was redesigned to givemore relevant information about potential volunteers; and avolunteer data card was developed to help document the progression of our volunteers through the volunteer recruitingand training process (See Appendix, Exhibits 8 and 9).A volunteer form was developed to give us weekly,and quarterly information specifically concerningthe volunteer process (See Appendix Exhibit 10). Withthis form, we can see the number of potential volunteers lthe number of Volunteers waiting for training, those intraining, the number of total trained volunteers, and thenumber of training sessions and workshops.monthly ,'"It should be noted that the mimber of attempted contactsand number of victims serViced by volunteers is documentedthrough the service component of our Management InformationSystem.WORKER A0COUNTABILITYTo ensure staff accountability, a Sign-in and out sheetwas established in addition to a time distribution sheet(See Appendix, Exhibits 11 and 12). With the use of theseforms, we can further ascertain the amount of .time a workerspends on the various components of his/her job."As can be seen, a great amount of time and energy wasspent developing an effective and valid management information system. Taken as a whole we can document about everytransaction that occurs with very little slippage. Theinformation that is collected is of considerable importancefor decision-making regarding our daily operations as wellas l ,er policy decisions."

,IPage.,. .t"l.' ,LJ.RESEARCH AND EVALUATIONThe FOurth QURrter1y Evaluation Report by Drs. JohnStretch and John Goeke, our independent evaluators, is included in the Appendix, Exhibit 13.I IADVOCACYAs mentioned in our Third Quarterly Report, we havehelped a coalition of neighborhood organizations developa citizen participation ordinance (See Appendix, Exhibit 14)for the City of st. Louis. More than 150 programs andordinance from throughout the country were analyzed; andthe proposed ordinance is a culmination of what we and othersthought were the best parts qf those various programs.Two of our Board members along with the Director spenta great deal of time working on the ordinance with variousneighborhood organizations. The proposed ordinance iscurrently receiving the support of many neighborhood organizations and city politicians.OPERATIONAL REPORTSERVICESThe following data demonstrates the services renderedto victims for our last program quarter and for our programyear.TABLE ;LITEMCases AssignedAttempted ContactsVictims ContactedTotal ServicesTotal ReferralsQ.ther AssistsQUARTER 4PROGRAM YEAR7702027666127436616 2908Total services is a combination of referrals andA better understanding of the amount of services thatgiven to victims may be ascertained by looking at ourcomponent for February, the last month of our progI:a'm4 8 5331152assists.areserviceyear.

"'",---------t!JMONTHLY STATISTICAL. PK lTFEBRUARY, 1977MONTHLY TOTALWEEKLY SERVICE STATISTICSCases Pending193199, 192 168 1721 3.Cases Assigned---- 3 9 3 '9 2 , -2G - 7r- - L. -4\Incoming Transfel'022I0:: Outgoing Transfer ----------;--ror --- o -- ·- --n- -- ---. Total Cases2 223e -21e j.-gzt T5 .J VCases Closed4b 5022U 2 Cases Pending19aI92 J:5S '(2TI5g Total Attempted Contacts10'(lOb 7'"(7125jOOIBy Volunteer---- *-9 2 0 b - 23 -- b b 4 By W o r k e r g 8136 71lj. 193?2Total Victims Contacted3132 272710127By Volunteer Only----- 1 r--Sg .-4 1 .O 6 3 O -4By Worker Only3022 2317.4. By Bo th Vo lunt e erand Wo rke r ' -r.::0:- -- -.:.,.;1:r. -::;-r.-::;0 - .".-,.:.;.0- Tl"'(J;-- - 1r.:v---4Total Services to Victims - 81 i5 1 8 4 1 7 1 3 1 .--- (J , 1 4Left or Sent Information15'30 232 5l.OlEstablished Rapport----- -1 "6 -- 27 6 2?0 1 - 5 -- rn I.5 - Talked Through Difficu ties -1 1 5-- 2 9 2 0 1 6 - 4 - Gave Information17"16 211961i5f---- Insured Support -.-- 4-.132g 20161)t)4Transportation Arrangement130105Funeral Arrangement01000. Food Previ sion0-8 Lfe1glClothing Provision000000Housing Provision03011--5 '- ,-tUtility Bills240lIe--------------- ---O o -- - --'r .IT- -- --4Rent or Mor t gage00N0Food stamp Office0'5 . l I fQ-T2Contact Employers00.1-I------,CJ:-4--- P-l----l-- Medical Provision0000Y0Legal Provision10000 'r,807r· -- Simple Referral o 2QCompensation010012Other Continued Support -!- --1.-J 513-85 .'Not.Home: N/RLetterOtherN/R . WrongAddresoCall".1

.' . .·11Page 5.One can observe by looking at the above data that Aidto Victims of Crime began to produce at an increasing rateduring our last quarter of operation. In fact, the datais very encouraging and indicates that we will at leastmeet our stated goals for 1977. In other words, once thestaff was trained and Project Outreach was in operationmany of the transactions we hadco.nceptualized began occurring.Yet, it i8 a fact that we did not meet some of the goalsfor Project Outreach. his was clearly and accurately statedin our previous quarterly reports with the various reasonsfor our operational problems.The objectives for Project Outreach for program year1976 with OUI' quarterly attainment is as follows:TABLE 2\ItemCases AssignedAttempted ContactsYearlyAttai:1ment:Objectives .Q 2'UYearlyTotalQLj.,.'NotSpecified ,:28,307:NotSpecified IUnl UnkUnk 20275277701632474&Victims Contactea1500. 28118298666888Total Services150028108275 12741685Referral Services1000:.1138118 3665331770157908115231101865iIOthe:r AssistsCommunity Meetings50050Direct Contact5006:J90220062,01884Volunteers Recruited1500421071123Volunteers Trained150022614#t.QTraining Sessions2605211186022041tlor\cshops* EstimatedI

",Page 6There are several salient features that may be abstractedfrom the above data. First, our management information systemwas in constant flux throughout the program and thus our staffbecame confused as to "what ll we were counting. This is seenin the victims contacted category. In quarters 2 and 3, the staffwere counting the number of times they were serving victimsrather than individual victims served. However, this wascorrected' in quarter 4 and a case-by-case account was takenfOI" our entire year. Quarter 4' s number of 666 victims contacted and the yearly total of 888 victims contacted are thecorrect figures.Secondly, the progression of services may be seen on aquarter-by-quarter basis and is further reflected by thefollowing histogram on the next page:".,:,t"'fi.;'.,.',

;r--" :--'-'-- CHART 2TOTAL SERVICES BY PROGRAM QUARTERS13001 7'1120011001000 0! .!a500rit400 rit300\,0.;1,75IZl,.20010010K"50;\'PRO GRAN Q,UARTERS",'.

V"':' '. ·.'.··· .r.i .'mm''titK' '."e. ,.7.'!NnwPage 71':t,. . ('.'-d"There was an explosion of services in our .fourth quarterof operation. This explosion is due to our staff becomingfamiliar with both the communfty resources and the expectationsof Project Outreach. At the same time, the manner in whichwe were documenting our services began to reflect reality, i.e.,prior to quarter 4 staff would count one assist or service pervictim even though many services may have actually occurred.As an example, emergency food, transportation to the food resource, and victim compensation by a community resource mayhave been provided by our staff or volunteers but only countedas one service. This serious under-enumeration of serviceswas corrected in the fourth and final quarter. It now appearsthat on the average, five services are given per victim contactedby Aid to Victims of Crime. This speaks well for our servicedelivery system and our management information system whiledemonstrating the amount of need victims do incur as a resultof their victimization.COMMUNITY MEETINGSForms were developed to document the number of present'a tions we made and the number of criminal justice contacts(See Apprendix, Exhibits 15 and l6j.We exceeded our program objectives concerning the numberof community presentations and the number of potentialvolunteers that would attend the meetings. Added to thiswere twenty-four separate mass media contacts and four majorpresentations at conferences in fOur separate states.!r\We have substantial evidence that the community resourcesAid to Victims of r.rime utilizes are favorable to ProjectOutreach. It looks as if we are indeed sensitizing the st.Louis Community to the plight of the victim. Yet, it appearsthat we are running a serious risk of over-utilizing thecommunity resources in st. Louis. This is a growing problemand will be expand d upon in the Problems section of thisreport.VOLUNTEER RECRUITMENT AND TRAININGAid to V!ctims of Grime, Inc. has had its greatestdifficulty in t'1.e area of volunteer recruitment and training.We were clearly unable to attain the quarterly and yearlygoals originally projected for volunteer recruitment andtraining as is demonstrated in the table on'the following page.

,. ."Page 8TABLE 3RECRUITMENT ANDTRAINING BY QUA TER ANDYEARLY ATTAINMENTVOLUN EERQuarter ATTAINMENTGOALITEMArpT AIl-J'MENTVolunteers Recruited15071123Volunteers Trained1501442# Training Meetings# Of WDrkshops261118604We encountered many problems throughout the yearjand J weare currently in the process of evaluating the roles of ourvolunteers and the methods of recruiting and training volunteers.We firmly expect to see considerable improvement and havealready trained more volunteers in the first month of our newprogram year than were trained in the last six months of thispast program year. YetJ we look upon this new trend withcaution.PROBLEM AREASThe primary problem areas that were encountered by Aidto Victims of nrime were with the recru1tment J training andutilization of volunteers and with the documenting andaccounting of services to victims of crime.We have certainly improved on he latter . In partJour current management information system is a contributionto the field. As Inentioned in the operational section ofthis report J we are currently evaluating the entire volunteercomponent of Aid to Victim of Crime and may make some revisions.Throughout most of the program year J we were notservicing as many victims as we initially projected. Ibelieve most of this problem was due to mapping and pre-testingthe proper service delivery system. nurrently we are righton target for the number of victims contacted and way overregarding the number of services to the victim of crime.

r '-,There is one other area of difficulty that 1s just nowmanifesting. It appears that in the eyes of some agenciesthroughout the community, Aid to Victims of nrime is :losingits legitimacy. The reason for this perception is thatcurrently we do not have funds for minor victim compensation.Frequently during the past year J we could obtain resourcesfor victims 1f we too contributed to the victim. In otherwords J we could obtain 20.00 of emergency food stamps if wecontributed 10.00.If this trend continues, it will have serious repercussionsfor Aid to Victims of nrime and the Criminal Justice System.,.11"·1f'c.',"

/ffi 4: _--_ Jo.seph P. Hueller R Director _ COMcYCi-Rp RT KERE IAdd cont/nuM/on pl1Bell '''' , qlJlred.) . ---In this fourth and final quarter, some very encouraging in dicators of producti0n were observed and several of our goals were realized. I believe the fourth quarter is represe tatlye of the

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