Transitioning From ISO/TS 16949:2009 To IATF 16949:2016

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Transitioning fromISO/TS 16949:2009 toIATF 16949:2016Presented byBrandon KerkstraRevision: 10/24/20161Copyright 2016 Management Solutions Group, Inc.

For Web TrainingTo Prepare for the training and to get the most out of thissession:1.Print a copy of the slides2.Follow along and take notes3.2Remember you have access to the course so you can referback if necessaryCopyright 2016 Management Solutions Group, Inc.

Thoughts for us to consider As we review the changes in IATF 16949:2016, think about thebest place in your QMS to implement the changes and how youmight verify the information in an audit:1.2.3.3How will this change your QMS or do you already cover?What are changes in the Objective Evidence that you wouldcollect?What processes in your organization could be improved?Copyright 2016 Management Solutions Group, Inc.

Presentation information 4Requirements that have significantly changed willbe identifiedRequirements that have been expanded will beidentifiedNotes that have become requirements will bereviewedCopyright 2016 Management Solutions Group, Inc.

Section 4.3.1: Determining the scope of thequality management system –IATF 16949 Section 4 (formerly sections 1.1 & 1.2):supplemental ––5Supporting functions, whether on-site or remote (such asdesign centers, corporate headquarters, and distributioncenters), shall be included in the scope of the QualityManagement System (QMS).The only permitted exclusion for this Automotive QMSStandard relates to the product design and developmentrequirements within ISO 9001, Section 8.3. Theexclusion shall be justified and maintained n 7.5).2016 ManagementSolutionsGroup,Inc.

Section 4.3.2: Customer-specificCustomer-specific requirements must be evaluatedrequirements and included in the scope of the organization'squality management system.6Copyright 2016 Management Solutions Group, Inc.

Section 4.4.1.1: Conformance of productsand processes 7The organization shall ensure conformance of allproducts and processes, including service partsand those that are outsourced, to all applicablecustomer, statutory, and regulatory requirements(see Section 8.4.2.2).The organization is responsible for the conformityof outsourced processesCopyright 2016 Management Solutions Group, Inc.

Section 4.4.1.2: Product Safety 8Documented processes for the management ofproduct-safety related products and manufacturingprocessesProcess must included, but not limited to (Whereapplicable) items on the next pageCopyright 2016 Management Solutions Group, Inc.

Section 4.4.1.2: Product Safety Identification by the organization of statutoryand regulatory product-safety requirements Customer notification of requirements above Special approvals for design FMEA Identification of product safety-relatedcharacteristicsIdentification and controls of safety-relatedcharacteristics of product and at the point ofmanufacture Special approval of control plans and processFMEAsReaction plans (see Section 9.1.1.1); 9Defined responsibilities, escalation process,flow of information, including top management,& customer notificationTraining identified by the org. or customer forpersonnel involved in product-safety relatedproducts & manufacturing processesChanges of product or process approved priorto implementation, including evaluation ofpotential effects on product safetyTransfer of requirements throughout thesupply chain, including customer-designatedsourcesProduct traceability by manufactured lot (at aminimum) throughout the supply chainLessons learned for new product introduction.Copyright 2016 Management Solutions Group, Inc.

Section 5.1.1.1: Corporate Responsibility ISO 9001: 2015 has increased the requirementsfor leadership by management.The IATF 16949 adds the following:–The organization shall define and implement corporateresponsibility policies, including at a minimum: 10Anti-bribery policyEmployee code of conductEthics escalation policyCopyright 2016 Management Solutions Group, Inc.

Section 5.1.1.2: Process effectiveness &efficiencyThe requirement to review processes to ensureeffectiveness and efficiency now encompasses: Top management shall review the productrealization processes and support processes toevaluate and improve their effectiveness andefficiency. 11Including the results of process review activities inCopyright 2016 Management Solutions Group, Inc.

Section 5.1.1.3: Process Owners Section 5.1.1.3 requires management to:––12Identifying process owners andAssure they are competent to perform their assignedroles.Copyright 2016 Management Solutions Group, Inc.

Section 5.3.1: Organizational roles,responsibilities, & authorities –This modified requirement now addresses thesupplemental 13need to:Document assigned personnel responsibilities andauthorities;Not only address – but MEET customerrequirements; andThis includes but is not limited to the selection ofspecial characteristics, setting quality objectivesCopyright 2016 Management Solutions Group, Inc.

Section 5.3.2: Responsibility and authorityfor product requirements and correctiveTop management shall ensure that:actions ––14–Personnel responsible for conformity to productrequirements have the authority to stop shipment & stopproduction to correct quality problemsPersonnel with authority & responsibility for correctiveaction are promptly informed of products / processesnonconformances to ensure that nonconforming productis not shipped to the customer, is identified andcontained2016 ManagementSolutions Group, inInc. charge of, orAll shifts areCopyrightstaffedwith personnel

Section 6.1.2.1: Risk AnalysisAdditional requirements for risk analysis now include: At a minimum, lessons learned from productrecalls, product audits, field returns and repairs,complaints, scrap, and rework. Retaining documented information (Records) asevidence of the results of risk analysis15Copyright 2016 Management Solutions Group, Inc.

Section 6.1.2.2: Preventive action Actions to eliminate the causes of potentialnonconformities to prevent their occurrenceAppropriate to the severity of the potential issues.Process to lessen the impact of negative effects ofrisk including the following:––16–Determining potential nonconformities and their causes;Evaluating the need for action to prevent occurrence ofnonconformities;Management Solutions Group, Inc.DeterminingCopyrightand 2016implementingaction needed;

Section 6.1.2.3: Contingency Plans This section requires the organization to define andprepare contingency plans. A systematicapproach should be taken to identify and evaluaterisk for all manufacturing processes, particularlyexternal risk.Contingency plans should be developed for:––17disruption conditions -- interruption of externally providedproducts, processes, and services, key equipmentfailuresCopyright 2016 Management Solutions Group, Inc.

Section 6.2.2.1: Quality objectives andplanning to achieve them – supplemental 18Ensure that quality objectives to meet customerrequirements are defined for relevant functions,processes, and levels throughout the organizationResults of the interested parties and their relevantrequirements review must be considered when theorganization establishes its annual (at a minimum)quality objectives and related performance targets(internal and external).Copyright 2016 Management Solutions Group, Inc.

Section 7.1.3.1: Plant, facility, andequipment planning Multidisciplinary approach including riskidentification and risk mitigation methods fordeveloping and improving plant, facility, andequipment plans. In designing plant layouts, theorganization shall:––19Optimize material flow, material handling, and valueadded use of floor space including control ofnonconforming product, andFacilitate synchronousmaterial flow, as applicable.Copyright 2016 Management Solutions Group, Inc.

Section 7.1.5.1.1: Measurement systemanalysis 20Statistical studies conducted to analyze thevariation present in the results of each type ofinspection, measurement, and test equipmentsystem identified in the control planAnalytical methods and acceptance criteria usedmust conform to MSA manualOther methods and acceptance criteria may beused if approved by the customer (Must haveCopyright 2016 Management Solutions Group, Inc.records)

Section 7.1.5.2.1: Calibration/verificationrecords 21Documented process for managing calibration /verification records.Records needed to provide evidence of conformityto internal requirements, legislative and regulatoryrequirements, and customer-defined requirementsCopyright 2016 Management Solutions Group, Inc.

Section 7.1.5.2.1: Calibration/verificationrecords 22Revisions following engineering changesOut-of-specification readings as receivedfor calibration/verification;Assessment of the risk of the intendeduse of the product caused by the out-ofspecification condition; M&TE with “AS-Found: calibration dataout of tolerance – records of evaluationof previous measurement resultsNotification to the customer if suspectproduct or material has been shipped; statements of conformity to specificationafter calibration/verification;verification that the software versionused for product and process control isas specified;records of the calibration andmaintenance activities for all gauging(including employee-owned equipment,customer-owned equipment, or on-sitesupplier-owned equipment);production-related software verificationused for product and process controlCopyright 2016 Management Solutions Group, Inc.

Section 7.1.5.3.2: External laboratory Org. assessments or second party are allowedwhen approved by customerCalibration requirements are increased toaccreditation–23the laboratory shall be accredited to ISO/IEC 17025 ornational equivalent and include the relevant inspection,test, or calibration service in the scope of theaccreditation (certificate); the certificate of calibration ortest report shall include the mark of a nationalCopyright 2016 Management Solutions Group, Inc.

Section 7.2.1: Competence – supplemental Document processes for identifying training needs“Awareness,” is a new requirement which wouldtypically include:– 24Quality policy, quality objectives, personnel contributionto the QMS, benefits of improved performance, andimplications of not conforming with QMS requirements.Focus on satisfaction of customer requirementsQualified for specific assigned tasksCopyright 2016 Management Solutions Group, Inc.

Section 7.2.2: Competence – on-the-jobtraining 25Provide on-the-job training (which shall includecustomer requirements training)Includes contract or agency personnelIncludes new or modified responsibilitiesInformed about the consequences ofnonconformity to customer requirements.Copyright 2016 Management Solutions Group, Inc.

Section 7.2.3: Internal auditor competency Organizations need to:––– 26Provide a documented process to verify competence(Including any customer specific requirements)Record a list of the approved auditorsApproved auditors competent on process approach, riskbased thinking, customer specifics, ISO 9001 & IATF16949, Core tools, Plan, report, close findingsThe clause differentiates between qualitymanagementCopyrightsystemauditors, manufacturing2016 Management Solutions Group, Inc.

Section 7.2.3: Internal auditor competency Maintenance of and improvement in internalauditor competence shall be demonstratedthrough:––27executing a minimum number of audits per year, asdefined by the organization; andmaintaining knowledge of relevant requirements – basedon internal and eternal changes (e.g. core toolsupdates )Copyright 2016 Management Solutions Group, Inc.

Section 7.2.4: Second-party auditorcompetency 28Requirements for second-party auditors areoutlined to ensure they are properly qualified toconduct those types of audits, with customerspecific requirements being a main focus.The same core competencies that apply to internalauditors should, at a minimum, also apply tosecond-party auditors.Copyright 2016 Management Solutions Group, Inc.

Section 7.3.1: Awareness – supplemental Maintain documented information thatdemonstrates that all employees are aware of theirimpact on:–––29The organization’s product quality outputCustomer specific requirementsRisks involved for the customer should non-conformingproduct be releasedCopyright 2016 Management Solutions Group, Inc.

Section 7.3.2: Employee motivation andempowerment 30This section now requires "maintain[ing] adocumented process(es)" for employee motivationand empowerment, instead of simply "having aprocess."Copyright 2016 Management Solutions Group, Inc.

Section 7.5.1.1: Quality managementQualityis a requirement for IATF 16949. ItsystemManualdocumentationcan be one main document or a series of multipledocuments (hard copy / electronic). Requirementsare: Scope & Justification for any exclusions References to the documented QMS processes Organization’s processes and sequence &interactions including type and extent of control of31Copyright 2016 Management Solutions Group, Inc.

Section 7.5.3.2.1: Record retention 32Define, document, implement a record retentionpolicyStatutory, regulatory, organizational, and customerrequirementsPPAPs, tooling records (including maintenanceand ownership), product and process designrecords, purchase orders (if applicable), orcontracts and amendments–Copyright 2016 Management Solutions Group, Inc.Kept for productionand service one calendar year

Section 7.5.3.2.2: Engineeringspecifications 33 Documented process describing the review,distribution, implementation of customerengineering standards/specifications – CustomerSchedulesWhen Spec changes design changes –reference ISO 9001 section 8.3.6When spec changes Process changes –reference ISO 9001 section 8.5.6.1Copyright 2016 Management Solutions Group, Inc.

Section 8.1.1: Operational planning andcontrol — supplemental When planning for product realization, the followingtopics shall be included:––––– 34Customer product requirements and tech specsLogistics requirementsManufacturing feasibilityProject Planning – see ISO 9001 8.3.2Acceptance criteriaISO 9001 8.1c resources refer to requiredCopyright 2016 Management Solutions Group, Inc.verification, validation,monitoring, measurement,

Section 8.2.1.1: Customer communication— supplemental 35Requirement now includes that the communicationlanguage (written or verbal) must be agreed uponwith the customer.Copyright 2016 Management Solutions Group, Inc.

Section 8.2.2.1: Determining therequirements for products and services –Requirements for products and services includesupplemental 36recycling, environmental impact, andcharacteristics identified as a result of theorganization's knowledge of the product andmanufacturing processes.Compliance to ISO 9001, Section 8.2.2 item a) 1,includes but is not limited to: all applicablegovernment, safety, and environmental regulationsCopyright 2016 ManagementSolutions Group,Inc.related to acquisition,storage,handling,recycling,

Section 8.2.3.1.1: Review of therequirements for products and services —supplemental 37Shall retain documented evidence of a customerauthorized waiver for the requirements stated inISO 9001, Section 8.2.3.1, for a formal review.Copyright 2016 Management Solutions Group, Inc.

Section 8.2.3.1.3: Organizationmanufacturing feasibilityManufacturing feasibility analysis now includes thefollowing changes: Requiring a multidisciplinary approach to analyzefeasibility, Considering all engineering and capacityrequirements specified Feasibility analysis for any manufacturing or producttechnology new to the organization and any38Copyright 2016 Management Solutions Group, Inc.

Section 8.3.1.1: Design and development ofproducts and services – supplemental 39The requirements of ISO 9001, Section 8.3.1applies to product and manufacturing processdesign and development and focuses on errorprevention rather than detection.Documented design and development process isrequiredCopyright 2016 Management Solutions Group, Inc.

Section 8.3.2.1: Design and developmentplanning – supplemental Design and development planning includes allaffected stakeholders (Include supply chain, whereappropriate)Examples include, but are not limited to:–––40Project management (for example, APQP or VDA-RGA)Product and manufacturing process design activities(DFM, DFA, alternative designs & Mfg processes)Design FMEAs, design risk analysis – including riskreduction Copyright 2016 Management Solutions Group, Inc.

Section 8.3.2.3: Development of productswith embedded software 41A process for quality assurance for products withinternally developed embedded software is req.Software development assessment methodology isrequired to assess the processRecords of a software development capability selfassessment using risk prioritizationCopyright 2016 Management Solutions Group, Inc.

Section 8.3.3.1: Product design inputProduct design input requirements include, but arenot limited to, the following: Product specifications & special characteristics(see Section 8.3.3.3) Boundary and interface requirements Identification, traceability, and packaging Consideration of design alternatives Assessment Copyrightof riskswith the input requirements422016 Management Solutions Group, Inc.

Section 8.3.3.2: Manufacturing processdesign inputDocument, and review mfg. process design inputrequirements including but not limited to: product design output data including specialError-proofing methods to acharacteristicsdegree appropriate to the magnitude oftiming,the problem(s)targets for productivity, process capability,and commensurate with theand costrisks encountered nowrequired manufacturing technology alternatives customer requirements, if any43Copyright 2016 Management Solutions Group, Inc.

Section 8.3.3.3: Special characteristics Multidisciplinary approach to special characteristicsidentification – including customer identified and asidentified by risk analysis, including:–––44–Identification on drawings, FMEA, Control plans,instructions.Development of control & monitoring (Products &Processes)Customer specified approvals, when requiredComplianceCopyrightwith 2016customer– specified definitions &Management Solutions Group, Inc.

Section 8.3.4.1: Monitoring 45Measurements at specified stages during thedesign and development of products andprocesses shall be defined, analyzed, and reportedSummary results input to Management ReviewAs required by customer, measurements of product& process development shall be reportedCopyright 2016 Management Solutions Group, Inc.

Section 8.3.4.2: Design and developmentvalidation Design and development validation in accordancewith customer requirements– 46Including any applicable industry and governmentalagency-issued regulatory standardsTiming in alignment with customer specifiedschedulesEvaluation of the interaction of the organization'sproduct, including embedded software, within theManagement Solutions Group,Inc.system of theCopyrightfinal2016customer'sproduct,as required

Section 8.3.4.3: Prototype program 47Prototype program and control plan when requiredby the customerWhenever possible, the same suppliers, tooling,and manufacturing processes as production.Performance-testing monitored for timelycompletion and conformity to requirementsWhen outsourced, include type and extent ofcontrol in scope of QMSCopyright 2016 Management Solutions Group, Inc.

Section 8.3.4.4: Product approval process 48Product and manufacturing approval processconforming to requirements defined by thecustomerApprove externally provided products and servicesper ISO 9001, Section 8.4.3, prior to Cust, PPAPDocumented product approval prior to shipment, ifrequired by customer with RecordsCopyright 2016 Management Solutions Group, Inc.

Section 8.3.5.1: Design and developmentoutputs – supplemental (Outputs as applicable) 49Design risk analysis (FMEA)Reliability study resultsProduct special characteristicsResults of product design errorproofing, such as DFSS, DFMA,and FTAProduct definition including 3Dmodels, technical datapackages, product Mfginformation, and GD&T 2D drawings, productmanufacturing information, andGD&TProduct design review results;Service diagnostic guidelinesand repair and serviceabilityinstructions;Service part requirements;Packaging and labelingrequirements for shipping.Copyright 2016 Management Solutions Group, Inc.

Section 8.3.5.2: Manufacturing processdesign output 50Document the manufacturing process designoutput so that it can be verified against inputrequirementsVerify the outputs against manufacturing processdesign input requirementsCopyright 2016 Management Solutions Group, Inc.

Section 8.3.5.2: Manufacturing processdesign output Outputs Include:–––51–specifications anddrawings;special characteristicsfor product andmanufacturing process;identification of processinput variables thatimpact characteristics;––––manufacturing processFMEA;maintenance plans andinstructions;control plan (see AnnexA);standard work and workinstructions;Copyright 2016 Management Solutions Group, Inc.

Section 8.3.6.1: Design and developmentchanges – supplemental Evaluate all design changes after initial productapproval, including organization or supplierproposed––––52Fit, form, function, performance, and/or durabilityvalidated against customer requirements and approvedinternally, prior to implementationobtain documented approval, or documented waiverEmbedded software – document rev level of softwareand hardwareas part of change recordCopyright 2016 Management Solutions Group, Inc.

Section 8.4.1.1: General - supplemental(under Control of externally providedprocesses, products and services) 53Includes all products and services that affectcustomer requirements such as sub assembly,sequencing, sorting, rework, and calibrationservices in the scope of their definition of externallyprovided products, processes, and servicesCopyright 2016 Management Solutions Group, Inc.

Section 8.4.1.2: Supplier selection process Documented supplier selection process thatincludes:––––54An assessment of the selected supplier's risk to productconformity and uninterrupted supply of the organization'sproduct to their customersRelevant quality and delivery performanceAn evaluation of the supplier's quality managementsystemMultidisciplinary decision makingCopyright 2016 Management Solutions Group, Inc.

Section 8.4.1.3: Customer-directed sourcesWhenspecifiedthe customer, the organization(alsoknownasby“Directed–Buy”) 55shall purchase products, materials, or servicesfrom customer-directed sources.All requirements of Section 8.4 (except therequirements in IATF 16949, Section 8.4.1.2) areapplicable to the organization's control of directedsourcesCopyright 2016 Management Solutions Group, Inc.

Section 8.4.2.1: Type and extent of control– supplemental 56Documented process to identify outsourcedprocessesSelect the types and extent of controls used toverify conformity of externally provided products,processes, and servicesInclude the criteria and actions to escalate orreduce the types and extent of controlsCopyright 2016 Management Solutions Group, Inc.

Section 8.4.2.2: Statutory and regulatoryrequirements Document process to ensure that purchasedproducts, processes, and services conform tostatutory and regulatory requirements (Country ofreceipt)If the customer defines special controls for certainproducts with statutory and regulatoryrequirements:–57Ensure they are implemented and maintained asdefined, includingatManagementsuppliersCopyright 2016Solutions Group, Inc.

Section 8.4.2.3: Supplier qualitymanagement system development ISO 9001 certification required – then improve withthe ultimate objective of complying with IATF16949. The following development sequence(Should)–––58ISO 9001 through second-party auditsISO 9001 Certification – by an accredited registrar (IAFMLA)ISO 9001 Certification with MAQMSR or equivalent –Second partyauditsCopyright 2016 Management Solutions Group, Inc.

Section 8.4.2.3.1: Automotive productrelated software / automotive products withSuppliers ofSWautomotive product-related software,embedded or automotive products with embedded software:– 59Implement and maintain a process for software qualityassurance for their products.Software development assessment methodologyRecord of a software development capability selfassessmentCopyright 2016 Management Solutions Group, Inc.

Section 8.4.2.4: Supplier monitoring Documented process and criteria to evaluatesupplier performance (conformity of products,processes and services). Minimum indicators:––––60Delivered product conformity requirementsCustomer disruptionsDelivery schedule performancePremium FreightCopyright 2016 Management Solutions Group, Inc.

Section 8.4.2.4: Supplier monitoring If provided by the customer, the following, asappropriate, must be included in supplierperformance monitoring––61Special status customer notifications related to quality ordelivery issues;Dealer returns, warranty, field actions, and recallsCopyright 2016 Management Solutions Group, Inc.

Section 8.4.2.4.1: Second-party audits Second-party audit process must be used insupplier management approach & can be used for:––––– 62supplier risk assessment;supplier monitoring;supplier QMS development;product audits;process audits.Based on a risk analysis, document the criteria forCopyright 2016 Management Solutions Group, Inc.determining theneed, type, frequency, and scope

Section 8.4.2.5: Supplier development Determine the priority, type, extent, and timing ofrequired supplier development actions for its activesuppliersInputs include but are not limited to the following:–––63performance issues identified through suppliermonitoringsecond-party audit findings (see Section 8.4.2.4.1);third-party quality management system certificationstatus;Copyright 2016 Management Solutions Group, Inc.

Section 8.4.3.1: Information for externalproviders – supplemental Must pass down to Suppliers–– 64all applicable statutory and regulatory requirements andspecial product and process characteristicsAnd require the suppliers to cascade all applicablerequirements down the supply chain to the point ofmanufacture.Copyright 2016 Management Solutions Group, Inc.

Section 8.5.1.1: Control plan 65Develop control plans (See Annex A) at thesystem, subsystem, component, and/or materiallevelFamily control plans are acceptable for bulkmaterial and similar partsPre-launch and production control plans mustshow linkage and incorporate information from theDFMEA, process flow diagram, and manufacturingCopyright 2016 Management Solutions Group, Inc.PFMEA).

Section 8.5.1.1: Control plan (continued) Items required in the control plan:–––––66controls used for the manufacturing process control,including verification of job set-ups;first-off/last-off part validation, as applicable;methods for monitoring of control exercised over specialcharacteristics (see Annex A) defined by both thecustomer and the organization;the customer-required information, if any;specified reaction plan (see Annex A); whenCopyright 2016 Management Solutions Group, Inc.

Section 8.5.1.1: Control plan (continued) review control plans, and update as required, for:–––67–The organization determines it has shippednonconforming product to the customerWhen any change occurs affecting product,manufacturing process, measurement, logistics, supplysources, production volume changes, or risk analysis(FMEA) (see Annex A)After a customer complaint and implementation of theassociated corrective action, when applicableCopyright 2016 Management Solutions Group, Inc.

Section 8.5.1.2: Standardized work –operator instructions and visual standards Standardized work document requirements:–––– 68communicated to and understood by the employees whoare responsible for performing the work;legible;presented in the language(s) understood by thepersonnel responsible to follow them;accessible for use at the designated work area(s).Also include rules for operator safety.Copyright 2016 Management Solutions Group, Inc.

Section 8.5.1.3: Verification of job set-ups 69Verify job set-ups when performed, such as aninitial run of a job, material changeover, or jobchange that requires a new set-up;Maintain documented information for set-uppersonnel;Use statistical methods of verification, whereapplicable;Perform first-off/last-off part validation, asCopyright 2016 Management Solutions Group, Inc.

Section 8.5.1.4: Verification after shutdown 70The organization shall define and implement thenecessary actions to ensure product compliancewith requirements after a planned or unplannedproduction shutdown period.Copyright 2016 Management Solutions Group, Inc.

Section 8.5.1.5: Total productivemaintenance Documented totalproductivemaintenance system:–71–documentedmaintenance objectives,(e.g. OEE MTBF andidentification of processMTTR) and Preventiveequipment necessary toMaintenanceproduce conformingcompliance metrics.product at the requiredPerformance to thevolume;maintenance objectivesavailability ofCopyright 2016 Management Solutions Group,shallInc. form an input into–

Section 8.5.1.6: Management of prod.tooling and mfg., test, inspection toolingProvideresources for tool & gauge design,andequipment 72fabrication, verification activities for production,service materials & bulk materials, as applicableVerify that customer-owned tools, mfg. equipment,and test/inspection equipment permanently markedin a visible locationIncludes any work outsourcedCopyright 2016 Management Solutions Group, Inc.

Section 8.5.1.6: Management of prod.tooling and mfg., test, inspection toolingSystemfor production tooling management; ownedandequipment by the organization or the customer, in

based thinking, customer specifics, ISO 9001 & IATF 16949, Core tools, Plan, report, close findings The clause differentiates between quality management system auditors, manufacturing process auditors, and product auditors, and clarifies the competence requirements for each type of audit.

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