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6Chapter Correctional Services Industries !"# ! !General Manager Daniel Hui Tak-fuk (third from left) and his team.76 OMMR !

!"# %&'()* ,-./012'3 456789:; !"# %&' ()* ,-#./0123456 789:; / !"# %&'()* ,-./012345 6789:; ? !"# %&'()* ,- !"# %&'()* ,-./01(23456789:;( 9 [email protected] !"# %&'( !"#I have a special feeling while writing for this annual review since I am due to retire nextApril. Of course this is also an opportunity to thank all who have supported and workedso hard for the healthy development of Correctional Services Industries. Work for allprisoners is not only essential for a stable custodial environment but also supportivefor prisoner reintegration while government resources are better utilised.When the public as well as our clients support us, our officers have worked very hardin helping the Department in serving the community as a whole. Continuous effortshave been put in to raise our performance level and cost-effectiveness.Daniel HUIGeneral Manager pa ååì ä oÉîáÉï OMMR 77

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Correctional Services IndustriesAs part of the Operations Division, Correctional Servicesemployment of prisoners by trade as at 31 December 2005 isIndustries (CSI) plays an important role in supporting the safeat Appendix 20.and humane custody of prisoners by providing them withsufficient meaningful work. Gainful employment of prisonersDuring the year, the high turnover rates resulting from thenot only helps maintain a stable custodial environment, butcontinual increase of short-term prisoners remained a greatalso supports rehabilitation through developing their good workchallenge to the operations of CSI. Apart from the demandhabit for future reintegration into society.for suitable simple jobs, re-design of work processes wasrequired to maintain the quality and productivity in workshops.CSI also aims to utilise government resources in a cost-effectivemanner and to achieve some savings in public expenditure.Business DevelopmentThe provision of goods and services to the public sectorThe stringent budgeting policy in the public sector andcomprising government departments, financially autonomousincreasing demand in product performance were still the majorpublic bodies and non-profit-making charitable organisationsprevailing challenges. Much marketing effort especially infurther enables the prisoners to contribute to society. The totalproviding focused and effective services was spent to sustainvalue of products and services provided by CSI in 2005 wasadequate supply of work. 462.1 million in commercial terms. A breakdown of the totalvalue in different businesses is at Appendix 19.In the middle of 2005, we signed an agreement with CLPPower Hong Kong Limited and its subsidiary Castle PeakEmployment of Prisoner/InmatePower Company Limited to produce concrete cable coversIn the year under review, an average of 6 992 prisoners wereusing furnace bottom ash (FBA), a by-product of coal-firedemployed in 13 different businesses in more than 140 industrialelectricity generation. This arrangement not only secured aworkshops. The other prisoners were engaged in essential domesticmeaningful and stable job for our precast concrete business,duties including cleaning, kitchen and maintenance work.but also made a positive move along the Government’senvironmental protection policy.For industrial employment, garment making continued to bethe highest with more than 2 500 prisoners on the average.Coping with the security measures of the Police Force duringOther businesses with high employment included commercialthe sixth Ministerial Conference held by the World Tradelaundry, carpentry and bookbinding. A breakdown of theOrganisation in end 2005, we developed two types of strong !"# %&'()"* ,-./0 L !"# %Percentage Share of Prisoners / Inmates Engaged inCorrectional Services Industries by Trade pa ååì ä oÉîáÉï OMMR 79

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Correctional Services Industriesmetal fences for reinforcing crowd control. These fences withproduction facilitates to upkeep our service level, some specificunique features and high quality were completed and deliveredprojects were carried out for enhancement of productionon schedule, demonstrating our professionalism and promptcapacity and better utilisation of resources.response in providing customer-focused services.Replacement of key laundry equipment at Tuen Mun HospitalIn view of our effective implementation and saving of expensesLaundry and upgrade of electricity supply to the metal workshop atwithin the agreement with the Hospital Authority, the validityTai Lam Correctional Institution (TLCI) started in end 2005 and isof agreement for supplying linen articles by CSI to publicexpected to complete in early 2006. A piece of open land next tohospitals was extended to 31 March 2008. For enhancementTLCI was approved by the Town Planning Board for the temporaryof future services, the information regarding all linen products,storage of precast concrete products.order situation and delivery progress was uploaded to theinternet for access by all concerned users.The knitting workshop at Hei Ling Correctional Institution wasclosed in October to cope with prison labour change as wellThe impact of the downward trend in panel office furnitureas to increase garment production capacity. Production ofdemand was alleviated by the new requirement at the newknitwear has been centralised at Shek Pik Prison.project of the Electrical and Mechanical Services Departmentheadquarters. Our furniture business was also extended toQuality Managementhospitals and aided schools to offset the dropping demandTo sustain our competitive edge for ensuring adequate supplyfrom existing customers.of work, we strive not only for continual improvement in ourservice level, but also for benchmarking of products andOther customer-focused services included modification of the litterservices at commercial quality standards.container ash-trays for the Food and Environmental HygieneDepartment, development of an e-Ordering system at the CCGOFilter masks produced at Chi Sun Correctional Institution werePortal for envelopes and hard file jackets, and stamping of logosgranted Q-Mark by the Federation of Hong Kong Industries.and sticking of due-date slips on library books.Furthermore, the HKQAA conducted renewal audits on thetwo ISO 9001 certified sign-making workshops and fourFacility Managementlaundries. They passed the surveillance audits without anyIn addition to the routine maintenance of workshops andnon-compliance.1 !"# %&'()* ,-./0123456789:; ? jÉí ä ÑÉåÅÉë ÇÉëáÖåÉÇ åÇ ã åìÑ ÅíìêÉÇ Äó íÜÉ çêêÉÅíáçå ä pÉêîáÅÉëfåÇìëíêáÉë êÉ ìëÉÇ íç êÉáåÑçêÅÉ ÅêçïÇ Åçåíêçä Äó íÜÉ mçäáÅÉ áå íÜÉ SíÜ jáåáëíÉêá ä çåÑÉêÉåÅÉ çÑ íÜÉ tçêäÇ qê ÇÉ lêÖ åáò íáçå áå ÉåÇJOMMRK2 !"# %&'()lÑÑáÅÉ ÑìêåáíìêÉ éêçÇìÅÉÇ Äó íÜÉ çêêÉÅíáçå ä pÉêîáÅÉë fåÇìëíêáÉëK3 !"# %&'()* ,-./0t íÉêJéêççÑ ëÜçÉë êÉ çåÉ çÑ íÜÉ éêçÇìÅíë çÑ íÜÉ çêêÉÅíáçå ä pÉêîáÅÉëfåÇìëíêáÉëK3 pa ååì ä oÉîáÉï OMMR 81

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Correctional Services IndustriesOur Quality Management System (QMS) was also re-better cope with production requirements are in the planningengineered. In addition to the Quality Assurance Committeesprocess.(QAC) at institutions which regularly review the effectivenessof their quality assurance systems, new ingredients wereStaff Training and Staff Developmentadded to strengthen the cohesive bonding among functionalIn the face of rising expectation from the stakeholders andgroups and to actualise continual improvement. They are theincreasing competition in the market, we maintained emphasisProcess Improvement Teams (PIT) and Quality Control Circleson enhancement of our competitive capability through(QCC). PIT targets at improving the effectiveness andcontinual upgrading the quality and ability of our humanefficiency of the product realisation process of the keyresources. Training programmes ranged from individualproducts. QCC was established to gather quality-relatedcompetence development to organisational performanceimprovement ideas from the shop floor to QAC forimprovement were arranged at different levels.consideration and to undertake process improvement tasksassigned by PIT.Based on the results of the three personal developmentsurveys conducted in 2004 for our staff members at allApplication of Information Technologyoperating levels, we have identified their training needs andInformation Technology is essential in attaining higherdeveloped plans with the Civil Service Training andefficiency and quicker responsiveness which are crucialDevelopment Institute to meet these needs. A Leadershipelements to sustain our competitive capability. We employ itDevelopment Programme was established for managers atas a tool to enhance order processing, information access,the senior level for enhancing their skills in leadership,decision support and strategy formulation.communication and change management. Local and overseasvisits for greater exposure and experience-sharing were alsoThe systems being developed include e-Ordering, Customerarranged as part of the programme.Online Enquiry (COE) for our customers to enquire their orderprogress through the Internet, and automation of managingFor managers at the middle and front line levels, learninghuge data volume of job order, material and inventoryworkshops enabling them to acquire further knowledge andtransactions. Enterprise Resources Planning (ERP) andhigher professionalism in production management, qualityMaterial Requirements Planning (MRP) for enhancingassurance and prisoner handling were conducted. To gear toresources utilisation and strengthening material supply toour vision and mission, training courses enhancing team-1 & 2 !"# %&' ( !"# %&'()* ,%-./ !"# %&'(#) cìêå ÅÉ Äçííçã ëÜ EäÉÑíFI å ÉäÉÅíêáÅáíó ÖÉåÉê íáçå ï ëíÉI ëìÄëíáíìíÉë ë åÇ åÇ ëäáí áå ãáñáåÖ ïáíÜ ÅÉãÉåí íç éêçÇìÅÉ ÅçåÅêÉíÉ Å ÄäÉ ÅçîÉêë EêáÖÜíFK3 !"# !"#! %&'()* ,-!,.! %& !" !"# %&'()ìëáåÉëë j å ÖÉê táäÑêÉÇ j EÅÉåíêÉFI jê m ìä mççå EêáÖÜíF åÇ jê a îáÇ êáÖÜíçå çÑ im mçïÉê eçåÖ hçåÖI ëáÖå å ÖêÉÉãÉåí íç éêçÇìÅÉÅçåÅêÉíÉ Å ÄäÉ ÅçîÉêëK3 pa ååì ä oÉîáÉï OMMR 83

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Correctional Services Industrieslearning, rational thinking and analytical ability were alsoprocedures, but also for strengthening the concept ofarranged for staff working at this core level.OSH among our staff to reduce workplace injuries.For instructing and supervising staff at the base of theDuring the year, we co-operated with the Electrical andoperating structure, customised courses on PIT, QCC andMechanical Services Department to improve and monitor theProduction Management organised by the University of Hongindoor air quality of our laundries for hospital items. IndoorKong and Hong Kong Polytechnic University were provided.air disinfecting systems were installed at Pik Uk Laundry andTuen Mun Hospital Laundry respectively.These training and development programmes wereestablished not only for the continual improvement of CSI toGreen Dynamicssustain its competitiveness, but also for the effectiveUnder our 3R strategy of Reduce, Reuse and Recyclesuccession required as a result of high staff wastage in recentformulated in 2004, more green initiatives are integrated intoyears.the daily work and initiatives. Some examples evolved andimplemented include standardisation of product packaging,Occupational Safety and Healthreduction in material consumption and wastes, adoption ofThe Departmental Occupational Safety and Healthrecycled materials and refinement of laundering recipes and(OSH) Steering Committee continued its leading roleprogrammes.in the promotion of OSH across the Department.Through the close co-ordination maintained with theOccupational Safety and Health Council and guidanceprovided to the Safety Committees at Institutions, therewere continual improvements in the workplaceenvironment for both our staff and prisoners.Apart from relevant training and seminars organised forthe staff working at different sections, risk assessmentsand safety reviews were also conducted regularly atinstitutions not only for improving the work settings and ! !"# % åçíÜÉê éêçÇìÅí åÉï êÉÅóÅäÉ ÄáåëK pa ååì ä oÉîáÉï OMMR 85

Correctional Services Industries!"#$%&'()"*+,-./0 L !"#$% Percentage Share of Prisoners / Inmates Engaged in Correctional Services Industries by Trade As part of the Operations Division, Correctional Services Industries (CSI) plays an important role in supporting the safe and humane custody of prisoners by providing them with sufficient ...