International Student Handbook

l Student HandbookLegal Name:Trading NamePhone:Email:Website:Postal Address:CRICOS Provider ID:CRICOS Provider ID:ABN:Institute of Technology AustraliaUniversal Network of Infotech Pty Ltd08 8212 6799info@iota.edu.auwww.iota.edu.auLevel 10, 90 King William Street Adelaide South Australia 500003042K03042K68 126 522 870

Institute of Technology Australia International Student HandbookVERSION CONTROLTitle:Author:International Student HandbookVivacity RTO Coaching and Consulting Pty LtdVersion Number:1Date of Approval:15 February 2018Next Review Date:Coverage:1 January 2019CRICOS Operations – Vivacity RTO Coaching and ConsultingFile Location:SUMMARY OF CHANGESFebruary 2018 Version 1.0Page 1 of 54 27-Aug-18 International Student Handbook

Institute of Technology Australia Quality & Compliance CRICOS ManualTable of Contents1WELCOME . 42STUDENT CODE OF CONDUCT . 42.12.22.32.42.52.6STUDENT RESPONSIBILITIES - VET . 4STUDENT RESPONSIBILITIES – ELICOS . 4CHEATING AND PLAGIARISM . 5DEFINITION OF CHEATING . 5DEFINITION OF PLAGIARISM . 5PENALTIES. 63ORGANISATIONAL CHART . 74CODE OF CONDUCT (S) . 85LEGISLATIVE AND REGULATORY REQUIREMENTS (S) . 105.1 STATUTORY EDUCATION LICENSE . 105.2 THE ESOS ACT . 105.3 THE ESOS REGULATIONS. 105.4 ELICOS STANDARDS . 105.5 NATIONAL CODE OF PRACTICE FOR PROVIDERS OF EDUCATION AND TRAINING TO OVERSEAS STUDENTS 2007 (NATIONALCODE) 115.6 TRANSFER STUDENT ENROLMENT (S) . 116STUDENT ENROLMENT PROCESS (S). 127ENROLMENT AND SELECTION (S) . 138COURSE FEES AND PAYMENTS (S) . 139MINIMUM ENTRY REQUIREMENTS (S) . 1410STUDENT ORIENTATION SESSION (S) . 1411CHANGE OF ADDRESS (S) . 1512FEES, REFUNDS AND TUITION PROTECTION SCHEME OBLIGATIONS (S) . 1513REFUND POLICY AND PROCEDURE (S). 1713.113.213.314CONSUMER GUARANTEE (S) . 1814.115MONITORING THE EFFECTIVENESS OF SERVICES . 21CRITICAL INCIDENT POLICY (S). 2217.117.218SUPPORT SERVICES FORM (S) . 19SUPPORT SERVICES LIST (S) . 20STUDENT SUPPORT OFFICER (S). 20LANGUAGE, LITERACY AND NUMERACY (LLN) (S) . 2016.117WHAT HAPPENS IF THIS GUARANTEE IS NOT MET? . 18SUPPORT SERVICES (S) . 1915.115.215.316REFUND POLICY . 17REFUND PROCEDURE . 17COURSE WITHDRAWAL PROCEDURE (S) . 17CRITICAL INCIDENT REPORT (S) . 22HAZARD IDENTIFICATION (S) . 23EMERGENCY PROCEDURES (S). 2318.118.218.318.418.518.618.7FIRE EMERGENCY (S). 23MEDICAL EMERGENCY (S) . 24POLICE EMERGENCY (S) . 24EVACUATION PROCEDURE (S) . 24SUPPORT SERVICES FORM (S) . 25SUPPORT SERVICES LIST (S) . 25STUDENT SUPPORT OFFICER (S). 25International Student Handbook 27-Aug-18 Page 2 of 54

Institute of Technology Australia International Student Handbook19TRANSFER BETWEEN REGISTERED PROVIDERS PROCEDURE (S) . 2619.119.220COMPLAINTS AND APPEALS POLICY AND PROCEDURE (S) . 3020.120.220.320.420.520.620.720.820.921FINAL DECISION IS REJECTED (S). 35COMPLETION WITHIN THE EXPECTED DURATION (S) . 3623.124OPPORTUNITY FOR IMPROVEMENT (S) . 34ASSESSMENT APPEALS POLICY (S) . 3522.123DEFINITIONS . 30COMPLAINTS POLICY (S) . 31COMPLAINTS PROCESS (S) . 31ESOS REQUIREMENTS (S) . 32DISAGREE WITH COMPLAINT PROCESS (S) . 32COMPLAINTS FLOWCHART (S). 33COMPLAINTS AND APPEALS FORM (S) . 33COMPLAINTS REPORT FORM (S) . 33COMPLAINTS AND APPEALS REGISTER (S) . 33CORRECTIVE AND PREVENTATIVE ACTION – OPPORTUNITY FOR IMPROVEMENT (S) . 3421.122PROCEDURE. 26RESPONSIBILITIES. 29PROCEDURE FOR MONITORING COURSE PROGRESS . 36ACADEMIC MONITORING POLICY (S) . 3724.124.2ACADEMIC MONITORING AND APPEAL PROCESS (S) . 37NOTICE OF INTENTION TO REPORT LETTER – ACADEMIC MONITORING (S) . 3825INTERVENTION PLAN FORM (S). 3826ATTENDANCE MONITORING POLICY (S) . 3926.126.226.326.4MONITORING AND RECORDING ATTENDANCES AND ABSENCES . 39ISSUING WARNING LETTERS, COUNSELLING AND RECORD KEEPING . 39ATTENDANCE MONITORING AND APPEAL PROCEDURE (S). 40NOTICE OF INTENTION TO REPORT LETTER – ATTENDANCE MONITORING (S). 4127MONITORING AND INTERVENTION PROCESS (S) . 4228CREDIT TRANSFER (S) . 4429ENGLISH LANGUAGE COURSE CREDIT (S) . 4429.129.229.329.430DEFERRING, SUSPENDING OR CANCELLING ENROLMENT POLICY (S) . 4730.130.230.330.430.530.631PROCESS FOR RECOGNISING ENGLISH LANGUAGE COURSES . 45POLICIES FOR PLACEMENT TEST . 45PROCEDURES FOR THE PLACEMENT TEST . 46PROCEDURE FOR ONLINE PLACEMENT TEST . 46DEFERMENT OF COMMENCEMENT OF STUDY (S). 47SUSPENSION OF STUDY (S) . 47PROCESS FOR SUSPENSION APPLICATIONS (S) . 48CANCELLATION OF ENROLMENT INITIATED BY STUDENT (S). 48EXCLUSION FROM CLASS (1-28 DAYS) (S) . 48INSTITUTE INITIATED SUSPENSION OR CANCELLATION OF ENROLMENT (28 DAYS ) (S) . 48CHANGE OF ENROLMENT PROCESS (S) . 5031.131.231.3INSTITUTE INITIATED CANCELLATION OF ENROLMENT (S) . 51EXTENUATING CIRCUMSTANCES (S) . 52COMPASSIONATE AND COMPELLING CIRCUMSTANCES (S) . 52Page 3 of 54 27-Aug-18 International Student Handbook

Institute of Technology Australia Quality & Compliance CRICOS Manual1WELCOMEThank you for choosing Institute of Technology Australia, we look forward to working with you to achieve your trainingand career goals.Institute of Technology Australia is committed to providing high quality standards of vocational education and training,we aim to provide a happy, friendly atmosphere in which to learn.Institute of Technology Australia will ensure that you will receive the opportunity to fulfil your personal potential duringyour training and every endeavour will be made by staff to accommodate the training to meet your individual needs.It is important to keep this handbook on hand during your training, as it will provide additional guidance as youprogress throughout your training. In this handbook, you will find information about Institute of Technology Australia’spolicies and procedures, together with forms and documents that you may need to refer to and/or complete.If you have any suggestions on how we can improve our Policies and Procedures, please complete an “Opportunity forImprovement” form and submit to the RTO Manager.We sincerely hope your time at Institute of Technology Australia is a memorable and productive learning experience.If you require any assistance with understanding these Policies and Procedures, please do not hesitate to ask yourtrainer for assistance, who can explain the process further.2STUDENT CODE OF CONDUCTAll students studying with Institute of Technology Australia are responsible for managing their own conduct whilststudying with the Institute. Students who do not adhere to the Student Code of Conduct policy and procedure putthemselves at risk of Intent to Report the student to the Department of Home Affairs that they are in breach of theirVisa requirements. Institute of Technology Australia takes Student Misconduct seriously and will act if it has come toour attention that a student has intentionally acted against our Academic Conduct Policy and Procedure.2.1 Student Respon sibilities - VETa)Students must satisfy entry requirements for course of enrolment.b) If a student is deemed not yet competent on completion of training, they will be offered an opportunity to bereassessed. If a student is deemed not yet competent a second time, they will be given a third and finalopportunity for reassessment.c)If a student is required to be reassessed at any time, they will be provided with further guidance from their trainerprior to reassessment.d) If after three attempts the student is deemed competent in some but not all the units of competencies required, aStatement of Attainment will be issued.e)All students will undergo an induction with the Institute, which will include the student’s rights and responsibilitiesagainst the relevant Australian Commonwealth, State or Territory legislation and regulatory requirements.f)Students are issued with a Student Handbook & International Student Handbook, which includes the Student’srights and responsibilities that will affect their participation in training.g)The student acknowledges that they must observe the Institute’s policies and procedures, according to State andFederal Government legislative and regulatory requirements and the Student Visa requirements, as set out in theStudent Handbook and the International Student Handbook.2.2 Student Responsibilities – ELICOSa)Students will be required to meet a minimum Pass Mark to receive a Certificate of Completion for ELICOS coursesas follows:b) General English - 60% or no less than 50% for each skillc)English for Academic Purposes (EAP) – 55% or aboved) Students must attend a minimum of 80% (or above) of their course to meet the minimum course requirementsInternational Student Handbook 27-Aug-18 Page 4 of 54

Institute of Technology Australia International Student Handbooke)If a student does not meet the pass requirements, an intervention strategy will be applied, including Study Cornerand Extension of studies to gain a chance for successful completion of each levelf)Students should refer to the Education Services for Overseas Students (ESOS) legislative framework fact sheetprior to signing this agreement available ther/esosstudentfactsheetv3.pdf The purpose of the ESOSframework is to protect the interests of people coming to Australia on student visas and to protect Australia’sreputation for delivering quality education services by setting minimum standards and providing tuition andfinancial assurance.g)Refer to the International Student Handbook for more details on monitoring course progress.2.3 Cheating and PlagiarismInstitute of Technology Australia will not condone cheating or plagiarism in any form by students of the RTO and willensure that these sta

INTERNATIONAL STUDENT HANDBOOK FEB 2018 V.1 International Student Handbook Legal Name: Institute of Technology Australia Trading Name Universal Network of Infotech Pty Ltd Phone: 08 8212 6799 Email: info@iota.edu.au Website: www.iota.edu.au Postal Address: Level 10, 90 King William Street Adelaide South Australia 5000