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Configuration ManagementProcess Asset LibraryOffice of Information and Technology

Table of ContentsConfiguration Management Process Map . 1Configuration Management Description and Goals. 2Description. 2Goals. 2Configuration Management RACI Information . 3Configuration Management Associated Artifacts Information . 5Configuration Management Tools and Web Sites Information . 5Configuration Management Standards Information . 5Configuration Management Process . 6Process Activity Name: CFG-01 Identify Configuration Items . 6Process Activity Name: CFG-02 Place Configuration Items UnderConfiguration Control . 7Process Activity Name: CFG-03 Adopt Change Management Procedures . 8Process Activity Name: CFG-04 Verify and Audit Configuration Items . 9Process Activity Name: CFG-05 Generate Reports . 11Configuration Managementii

Configuration Management Process MapThe links in this process map are inactive. Please scroll to view activity data.1

Configuration Management Description and GoalsDescriptionThe Configuration Management process is a framework for setting a baseline for ConfigurationItems and adopting change management procedures. This framework also provides a means forverifying and auditing Configuration Items.GoalsEstablishes an Office of Information & Technology (OIT) Configuration Management process.Documents standardized repeatable methods and procedures that follow sound configurationmanagement principles.Communicates an adaptable framework for configuration management that allows OIT offices toincorporate the principles of configuration management into their business functions and workproducts as a routine procedure.Allows OIT to reinforce a commitment to minimizing or preventing adverse effects on VAinformation systems, as a result of a lack of proper planning, documentation, and/or coordinationthrough an approved standard processConfiguration Management2

Configuration Management RACI InformationThe following describes the RACI information for this process:CFG-01 Identify Configuration ItemsResponsible Role: Configuration ManagerAccountable Role: System OwnerConsulted Role: Configuration AnalystInformed Role: Configuration AnalystCFG-02 Place Configuration Items Under Configuration ControlResponsible Role: Configuration ManagerAccountable Role: System OwnerConsulted Role: Configuration AnalystInformed Role: Configuration AnalystCFG-03 Adopt Change Management ProceduresResponsible Role: Configuration ManagerAccountable Role: System OwnerConsulted Role: Configuration AnalystInformed Role: Configuration AnalystCFG-04 Verify and Audit Configuration ItemsResponsible Role: Configuration ManagerAccountable Role: System OwnerConsulted Role: Configuration AnalystInformed Role: Configuration AnalystCFG-05 Generate ReportsResponsible Role: Configuration ManagerConfiguration Management3

Accountable Role: System OwnerConsulted Role: Configuration AnalystInformed Role: Configuration AnalystConfiguration Management4

Configuration Management Associated Artifacts InformationAssociated Artifacts information (including hyperlinks) for this process include:Configuration Items (CI's)Configuration Management Audit ReportsProduct (System) Configuration Management Plan TemplateConfiguration Management Tools and Web Sites InformationThe Tools and Web Sites associated with this process (including hyperlinks) include:CA Service Desk ManagerRational Requirements DOORS Next GenerationRational Team Concert (Change/Configuration Management)RemedyRisk Management and Incident Response (RMIR) PortalSAP BusinessObjects Web IntelligenceConfiguration Management Standards InformationStandards associated with this process (including hyperlinks) include:Framework for Improving Critical Infrastructure Cybersecurity Draft Version 1.1OIT Change Management Process DocumentOIT Configuration Management Process DocumentOIT Release Management Process DocumentPost Implementation Review SOPRational Doors Next Generation Permissions MatrixSoftware Configuration Management Plan StandardVA Directive 6004, Configuration, Change, and Release Management ProgramsConfiguration Management5

Configuration Management ProcessProcess Activity Name: CFG-01 Identify Configuration ItemsPrevious ActivitiesProcess BeginsNext ActivitiesCFG-02 Place Configuration Items Under Configuration ControlDescriptionThe Configuration Manager works with the project team members to identify, select, name andclassify the Configuration Items (CIs) subject to Change Control within Office of Informationand Technology (OIT). The lowest level CI is normally the smallest unit that will be changedindependently of other components. CI's may vary widely in complexity, size and type(including but not limited to hardware, software, software builds, documentation, productbaselines, release packages, etc.) to a single program module or a minor hardware CI.InputAcquisition PackageAll Software and System Engineering Design Documents to include: Logical & PhysicalModels, Systems, Components, Hardware & Software items, etc.Discovery Tools DataProject Management PlanSoftware Configuration Management ProceduresOutputConfiguration Items (Identified)Associated ArtifactsConfiguration Items (CI's)Responsible RoleConfiguration ManagerAccountable RoleSystem OwnerConsulted RoleConfiguration AnalystInformed RoleConfiguration AnalystTools and WebsitesCA Service Desk ManagerConfiguration Management6

Rational Team Concert (Change/Configuration Management)SAP BusinessObjects Web IntelligenceStandardsOIT Change Management Process DocumentOIT Configuration Management Process DocumentOIT Release Management Process DocumentSoftware Configuration Management Plan StandardVA Directive 6004, Configuration, Change, and Release Management ProgramsMore InfoNone ListedProcess Activity Name: CFG-02 Place Configuration Items UnderConfiguration ControlPrevious ActivitiesCFG-01 Identify Configuration ItemsNext ActivitiesCFG-03 Adopt Change Management ProceduresDescriptionThe Configuration Manager ensures that Configuration Items (CIs) are managed and controlledaccording to the Configuration Management process. This activity updates existing CIinformation as well as any additions and/or retirement of CI's. Changes to CI information mustbe carefully controlled so that only approved changes are updated.InputAcquisition PackageAll Software and System Engineering Design Documents to include: Logical & PhysicalModels, Systems, Components, Hardware & Software items, etc.Approved Change RequestsDiscovery Tools DataIdentified Configuration ItemsProject Management PlanSoftware Configuration Management ProceduresOutputConfiguration Items (Controlled)Associated ArtifactsConfiguration Items (CI's)Configuration Management7

Responsible RoleConfiguration ManagerAccountable RoleSystem OwnerConsulted RoleConfiguration AnalystInformed RoleConfiguration AnalystTools and WebsitesCA Service Desk ManagerRational Requirements DOORS Next GenerationRational Team Concert (Change/Configuration Management)Risk Management and Incident Response (RMIR) PortalSAP BusinessObjects Web IntelligenceStandardsOIT Change Management Process DocumentOIT Configuration Management Process DocumentOIT Release Management Process DocumentSoftware Configuration Management Plan StandardVA Directive 6004, Configuration, Change, and Release Management ProgramsMore InfoNone ListedProcess Activity Name: CFG-03 Adopt Change ManagementProceduresPrevious ActivitiesCFG-02 Place Configuration Items Under Configuration ControlNext ActivitiesCFG-04 Verify and Audit Configuration ItemsDescriptionThe Configuration Manager follows established change management processes for ConfigurationItems (CIs) under Configuration Management control.InputApproved Change RequestsConfiguration Management8

Identified Configuration ItemsProject Management PlanSoftware Configuration Management ProceduresOutputConfiguration Items (Identified Under Change Control)Associated ArtifactsConfiguration Items (CI's)Responsible RoleConfiguration ManagerAccountable RoleSystem OwnerConsulted RoleConfiguration AnalystInformed RoleConfiguration AnalystTools and WebsitesCA Service Desk ManagerRational Team Concert (Change/Configuration Management)Risk Management and Incident Response (RMIR) PortalSAP BusinessObjects Web IntelligenceStandardsOIT Change Management Process DocumentOIT Configuration Management Process DocumentOIT Release Management Process DocumentSoftware Configuration Management Plan StandardVA Directive 6004, Configuration, Change, and Release Management ProgramsMore InfoNone ListedProcess Activity Name: CFG-04 Verify and Audit Configuration ItemsPrevious ActivitiesCFG-03 Adopt Change Management ProceduresConfiguration Management9

Next ActivitiesCFG-05 Generate ReportsDescriptionThe Configuration Manager conducts an audit and verifies the current state and status ofConfiguration Items (CIs). The intent is to ensure the CIs match the specifications and otherdocumentation. The audits and reviews verify that the CIs are being properly managed within thedefined processes. These audits vary in complexity and formality and are performed inconjunction with the Change Management process. The Configuration Manager analyzes theinformation requested to determine the appropriate level of audit and verification. The datagathered from the analysis is used to determine the complexity of the audit and performs theaudit according to established Standard Operating Procedures (SOP's). Changes to the processmay be warranted as a result of the audit.InputChange Management RepositoryConfiguration Audit RequestsConfiguration Information RequestsConfiguration Management RepositorySoftware Configuration Management ProceduresOutputAppropriate level of Audit and Verification requiredAssociated ArtifactsNone ListedResponsible RoleConfiguration ManagerAccountable RoleSystem OwnerConsulted RoleConfiguration AnalystInformed RoleConfiguration AnalystTools and WebsitesCA Service Desk ManagerRational Team Concert (Change/Configuration Management)SAP BusinessObjects Web IntelligenceConfiguration Management10

StandardsOIT Change Management Process DocumentOIT Configuration Management Process DocumentOIT Release Management Process DocumentSoftware Configuration Management Plan StandardVA Directive 6004, Configuration, Change, and Release Management ProgramsMore InfoNone ListedProcess Activity Name: CFG-05 Generate ReportsPrevious ActivitiesCFG-04 Verify and Audit Configuration ItemsNext ActivitiesProcess EndsDescriptionThe Configuration Manager generates reports as required by the schedule or in response toindividual requests.InputChange Management RepositoryConfiguration Audit RequestsConfiguration Information RequestsConfiguration Management RepositorySoftware Configuration Management ProceduresOutputConfiguration Management Audit ReportsAssociated ArtifactsConfiguration Management Audit ReportsResponsible RoleConfiguration ManagerAccountable RoleSystem OwnerConsulted RoleConfiguration AnalystConfiguration Management11

Informed RoleConfiguration AnalystTools and WebsitesCA Service Desk ManagerRational Team Concert (Change/Configuration Management)SAP BusinessObjects Web IntelligenceStandardsOIT Change Management Process DocumentOIT Configuration Management Process DocumentOIT Release Management Process DocumentSoftware Configuration Management Plan StandardVA Directive 6004, Configuration, Change, and Release Management ProgramsMore InfoNone ListedEND OF PROCESSConfiguration Management12

VA Directive 6004, Configuration, Change, and Release Management Programs . More Info . None Listed . Process Activity Name: CFG-04 Verify and Audit Configuration Items . Previous Activities . CFG-03 Adopt Change Management Procedures . Configuration Management 10. Next Activities .

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