Principles Of Business Ethics. - ENMAX
Principles of business ethics.ENMAX Principles of Business Ethics
On our cover:‹ AL ROGERSLead Hand, First Line ResponseENMAX PowerContents.5 Our principles.5 Core values.6 Tone at the top.6 Leadership attributes.7 This handbook.8 Where to get help.9 HOW DOES THE ENMAX SAFETY AND ETHICS HELPLINE WORK?10 Ethical conduct in the workplace.10 Diversity.10 Harassment.11 Health and safety.11 Work performance.12121314161616Ethical conduct in external business relationships.Purchasing and suppliers.Gifts and entertainment.Relationships with customers.Fair competition.Relationships with non-profit and professional organizations.Conducting international business.171718191920Ethical use of Company property and information.Confidential and private information.Use of the Company’s assets.Accounting and financial reporting.Managing risk.Using e-mail and the internet.21 A TOOL FOR TRUST.22 Corporate responsibility.222222222325Ethical conduct as individual employees.Avoiding conflict of interest.Travel on Company business.Outside business activities.Investments.Disclosure of investment information.2626272727Our conduct as employees, supervisors, officers and Directors of ENMAX.Employees.Supervisors and managers.Officers.Directors.28 PUTTING PRINCIPLES INTO PRACTICE.ENMAX Principles of business ethics. pg2
Message from the Chairman and the President.At ENMAX, nothing is more important than our commitment to integrity – nofinancial objective, no marketing target, no effort to out-do the competition. Ourcommitment to integrity must always come first.For more than a century the Calgary Electric System, and now ENMAX, has beencommitted to the highest ethical standard in business. Now and every day, wemust continue to work together in a manner that is consistent with our longstanding values. The way we treat each other and how we conduct our business isa responsibility we all share. Our integrity is at the heart of our reputation and astrong reputation is integral to attracting people, business partners and capitalthat are necessary for us to create long-term value.At ENMAX, we are committed to the principle that how we earn profits is equallyas important as the level of profits we earn. We are accountable to our shareholder and the citizens of Calgary for ensuring prudence in our management ofthe organization and for demonstrating this through the highest standard ofshareholder engagement, oversight and transparency.› GREG MELCHINChair, ENMAX Board of Directors› GIANNA MANESPresident and Chief Executive OfficerENMAX PrinciplesPresident’sof ders.of businesspg1 ENMAXethics.2010pg1
To reinforce our commitment to integrity, we have prepared these “Principlesof Business Ethics”. They reaffirm and also strengthen the basic requirements forour business and the behaviour expected of each of us. We have developed thePrinciples of Business Ethics to ensure that we act with integrity and respect thetrust placed in us by each other, our customers, shareholder, regulatory agencies,supply chain partners and communities where we live and work. Please read thesePrinciples carefully and embrace them as the way we do business at ENMAX.Sincerely,GREG MELCHINChair, ENMAX Board of DirectorsENMAX CorporationENMAX Principles of business ethics.ENMAXpg2Principles of business ethics. pg2GIANNA MANESPresident and Chief Executive OfficerENMAX Corporation
Ourcommitmentto integrity.ENMAX Principles of business ethics. pg3
Our principles.Trust, responsibility, ethics and respect are central to ENMAX’s core values andleadership attributes. By being genuinely ethical in all we do, ENMAX will attractand keep the best employees and be the choice of customers and investors, everyday. Operating in an ethical manner is essential to our success. The City of Calgary,our customers, regulators and other stakeholders all rely on us to be transparent,prudent, accountable and fair. We must behave ethically in communities wherewe operate in order to maintain the confidence of our customers and otherstakeholders and ultimately to keep their business. We can instill this trust andconfidence with every business action and decision we make.Core values. Our core values define what’s important to us and are the foundationfor our principles. Each of us embodies these values in all that we do so that it’sclear to everyone we deal with that we are a worthy and responsible organization.1Trust – We build trust by always acting with integrity, and maintaining a highstandard of ethical, honest, safe and transparent business practice.2Excellence – Each of us has responsibility to ensure that we deliver prudentand superior results that align with our strategy and the needs of ourshareholder.3Responsibility – We value clean and sustainable energy and the safety of ouremployees and the public. We will sustain these through socially responsibleoperations and innovative leadership in our industry.4Customer focus – We listen to our customers and deliver a high level ofvalue and service.5Safety – Our first priority is ensuring the safety of ourselves, our co-workers,our community and the environment.6Accountability – We are all accountable for the impact of our actions,behaviours and decisions on fellow employees, customers, ENMAX’s overallsuccess, our shareholder and the communities in which we operate.7Focus on people – Our people are our strength and the knowledge,commitment and talent of our diverse population of employees is whatdrives our success and enables us to be an industry leader.ENMAX Principles of business ethics. pg5
Tone at the top. Transparency, prudence, accountability and corporate responsibilityare very important. The example set at ENMAX's Board and Executive level iscarefully observed by our employees, customers, business partners, and thecitizens of Calgary and other stakeholders. Their trust and confidence that theright tone at the top has been established is extremely important for ENMAX tobe able to successfully execute its strategic plan. ENMAX’s Board and Executiveare committed to the principle that how we earn profits is equally as importantas the level of profits we earn.The relationship between ENMAX and our shareholder is different from a typicalcompany/shareholder relationship. We at ENMAX recognize:› Calgarians deserve to feel immensely proud of their ENMAX› The ENMAX Board and management are accountable to City Council whoitself is accountable to the citizens of Calgary for ensuring ENMAX is operatedin a prudent and transparent mannerLeadership attributes. Our leadership attributes are an expression of the behaviourswe are all expected to master and practice.ATTRIBUTEDEFINITIONShares knowledgeeffectivelyWe speak and write clearly and succinctly in a variety of settings andstyles. We secure information, listen effectively and convey messageswith transparency.Contributes to thevisionEveryone’s contribution is important to the success of their team,the company and the shareholder. We are personally responsible toensure we understand ENMAX’s strategy and how we contribute.Is an ethicalpractitionerWe understand that sustained shareholder value can only be deliveredby people of strong character. We will act with integrity, takeaccountability for our actions, and honour the spirit and intent of ourcommitments and promises.Masters the art ofbeing respectfulWe promote an environment that is respectful, inclusive, celebratesour diversity and minimizes perceived and real barriers.Is an ambitiousproblem solverWe seek out and embrace new technologies and processes andrespond effectively to changing conditions. We continuously actwith prudence, drive operational excellence and learn from pastexperiences.Has ownership ofcompany successThe opportunity to be the utility that everyone follows is in our hands.It means ensuring personal and team execution excellence and pridein our accomplishments and in the reputation of the company andshareholder.ENMAX Principles of business ethics. pg6
I think my supervisor is doing something that the Principles ofBusiness Ethics say is wrong. I am afraid to report her becauseshe might make my job more difficult for me. What should I do?If you don’t feel comfortable talking to your supervisor aboutit directly, you can try calling the ENMAX Safety and EthicsHelpLine at 1-800-661-9675 (or go online at enmax-eweb.com).ENMAX will not tolerate retaliation against you in any form formaking a good faith report.This handbook.ENMAX’s commitment to integrity and ethics is the foundation of our Principlesof Business Ethics and for the Corporate Policies that reinforce them. They are thestandards for ethical behaviour we use when dealing with our Board of Directors,shareholder, employees, customers, suppliers, contractors, government authoritiesand the public.The Principles apply to members of the Board of Directors and employees ofENMAX Corporation and its direct and indirect subsidiaries (collectively “ENMAX”or the “Company”). We expect everyone to whom these apply to conduct himselfor herself in accordance with these Principles and will hold them accountable fortheir conduct. If anyone does not comply with the Principles, they may be subjectto disciplinary measures up to and including termination of employment or directorship, in the case of our Board of Directors. The same expectations of ethicalconduct and consequences apply to our agents and contractors. Therefore, it isimportant that you read these Principles and ensure that you understand them.This handbook is available online on both our internal and external websites andin print form from the Vice President, Corporate Responsibility upon request.As a starting point, it is critical that everyone who represents ENMAX use goodjudgment and common sense. This is the best way to ensure that our companycontinues to meet high standards of business conduct. Since we cannot anticipate every situation that may arise, you may need to seek guidance. When indoubt, always endeavour to ask first, act later. Please speak to your supervisor orthe Vice President, Corporate Responsibility if you have:››››Doubts about the ethics of a particular situation;Questions or concerns about a business practice;Questions about potential conflicts of interest; orConcerns about potential or suspected illegal or unethical behaviour.ENMAX Principles of business ethics. pg7
Where to get help. You might be guided in your assessment of a potentially unethicalsituation by asking yourself these questions:››››››Is this legal?Is this fair?Would I want other people to know I did it?How would I feel if I read about this in the newspaper?How will I feel about myself if I do it?What would I tell my child or close friend to do in a similar situation?You may report suspected illegal or unethical behaviour without fear of retaliation.ENMAX does not condone retaliation of any kind against anyone who makes areport in good faith of suspected illegal or unethical behaviour. Confidentialitywill be maintained to the extent consistent with the best interests of the employees involved, and ENMAX’s obligations under the law.If you are uncomfortable bringing your suspicions to your supervisor, you mayuse the ENMAX Safety and Ethics HelpLine to make your good faith reportanonymously. Directors should raise their concerns with the Board Chairman orthe Chair of the Corporate Governance Committee.ENMAX Principles of business ethics. pg8
How does the ENMAX Safety and Ethics HelpLine work?An independent outside party has been tasked to provide a round-the-clock, confidential service forthe collection of employee and contractor reports to the ENMAX Safety and Ethics HelpLine over thephone and the web.Each report is reviewed by the Vice President, Corporate Responsibility who assigns it to the Director,Employee Relations (for HR-related issues), the Director, OH&S (for safety-related issues), the Director, Internal Audit (for fraud- or theft-related issues) or keeps it (for ethical issues and questions) forappropriate investigation and follow-up. When a report is substantiated, it can result in changes inprocess or disciplinary action. Every effort is made to provide as much information as possible to theperson making the report about the investigation and resolution of the matter while always respectingthe privacy of other individuals and the confidentiality of ENMAX information.Anonymity is guaranteed.What happens whenI make the call?What happens whenI submit a Web report?How is anonymityguaranteed?When you phone the ENMAX Safetyand Ethics HelpLine at 1-800-661-9675,your call is answered by a professionally-trained Call Assistant from anexternal company (As it is anexternal company, they will answerthe phone as “ConfidenceLine”). Youwill not be asked to give your name,but you may if you choose to. Youwill be given a personal CallerInformation Number (CIN), the onlyidentification you will require whenmaking subsequent calls to theHelpLine.When you visit the ENMAX Safetyand Ethics HelpLine web page atwww.enmax-eweb.com, it willdisplay the ConfidenceLine brandingof the external company whoprovides the service to us. The pageprovides you with a secure andunique User Name and Passwordwhen you first log in. You are thentaken through an automated processto make an anonymous report. YourUser Name and Password may beused to log back in at a later date toview messaging from the Directoror Vice President responsible forresolving your report that mayinclude further questions or anupdate of the resolution of the issueyou reported.When you call the ENMAX Safetyand Ethics HelpLine, you will bespeaking to a Call Assistant whoworks for an external company. Thatperson will not ask you for yourname or recognize your voice anddoes not have call display. When youfile a Web report, you determine theinformation that will be provided toENMAX. IP addresses are nottracked. The Director or VicePresident responsible for resolvingyour report may only communicatewith you by placing information onthe electronic file for the CallAssistant to read to you if youchoose to call back for an update orthat you can read on the Web if youlog back in after submitting a Webreport. Occasionally, the anonymityof the person making the report maybe an obstacle to the investigationand resolution of a matter, becausethere is no independent evidenceavailable to substantiate the report.Whenever this is the case, theresponsible Director or Vice Presidentmay ask if you are willing to revealyour identity to aid in the investigation. You are not required to do so.The Call Assistant will listen to yourreport and ask you questions toclarify all the facts. The more specificthe information you are able toprovide, the faster and more effectively ENMAX can respond to theissue. If you would like to follow upon the status of your report, you cancall back, quoting your CIN, and aCall Assistant will provide you withany updated information. ENMAXwill not tolerate retaliation againstyou in any form for making a goodfaith report.It can be arranged for you to hold ananonymous “chatline” real-timeconversation with the Director orVice President responsible forresolving your report by pre-arranging a date and time when you bothcan be logged in at the same time.Web reporting provides an alternative to employees when they preferto disclose their information directlyto ENMAX and not through a thirdparty. ENMAX will not tolerateretaliation against you in any formfor making a good faith report.ENMAX Principles of business ethics. pg9
I am a female employee. A male co-worker frequently makespersonal comments about my appearance that make meuncomfortable. I’ve asked him to stop but he won’t. What canI do about it? You can – and should – contact your supervisor,the Human Resources Department, or call the ENMAX Safetyand Ethics HelpLine.Ethical conduct in the workplace.We cannot have a positive and productive workplace unless we treat each otherwith respect and trust. ENMAX strives to be an employer of choice by offering awork environment that is healthy, secure and respectful.Diversity. As a company, we recognize that the imagination, energy, capability andcommitment of our employees and Directors are critical to our business success.We value highly the backgrounds, experience, viewpoints and talents of our fellowemployees and Directors. We do not discriminate in hiring and employmentpractices on the basis of race, gender, culture of origin, age, religion, marital andfamily status, physical disabilities or sexual orientation.Harassment. We treat customers, stakeholders and colleagues with dignity andrespect. We work together to create a respectful and respectable workplace. Wedo not tolerate behaviour that harasses, demeans, threatens or humiliates aperson or group of people. We do not tolerate any behaviour that may promotephysical violence in the workplace. We do not tolerate sexual or racial harassment. If we encounter harassment or violence or any conduct that ridicules ordisparages a group of employees, even if not directed at a particular employee,we report it to the Vice President, Human Resources or we report it using theENMAX Safety and Ethics HelpLine.›The official ENMAX Principles of Business Ethics is located onIntramax. Printed copies may not include the most currentinformation.ENMAX Principles of business ethics. pg10
Health and safety. Healthy employees working safely are essential to our success.ENMAX strives to provide a safe and healthy work environment for all employees.Our commitment to health and safety involves the co-operation and support ofeveryone in the Company. We have a responsibility to help ensure ENMAX iscomplying with health, safety and environmental laws and regulations by reportingaccidents, potential hazards and other concerns immediately to our supervisor.We respect that ENMAX provides a smoke-free workplace and we refrain fromsmoking anywhere on ENMAX property or in ENMAX vehicles. We participate inENMAX’s health and safety programs and maintain our awareness of applicablesafety legislation and industry standards.Work performance. Our employees create our success. In order to attract and retainthe best and brightest employees, we invest in the development of our humanresources and reward superior performance. As employees, we are accountablefor our performance at ENMAX and accept full responsibility for what we do. Weknow our work is evaluated on the basis of quality and quantity, and for beingperformed safely, on time and on budget. We are never expected to achievebusiness performance at the expense of these Principles or our ethical standards.We are committed to giving our best effort to everything we do. Employees arehired and promoted on the basis of ability and potential to develop and rewardedon the basis of performance.We expect the Company to maintain an environment where high performance isencouraged. We expect our management to be clear about their expectations andprovide the kind of support that stimulates high achievement. We expect supervisors to encourage the professional development of their staff.
We need to contract a firm to provide cleaning services and arespending a lot of time looking for the right one. Couldn’t wesave ENMAX a lot of time and effort by hiring my brother’scleaning firm because I know that they can be trusted to do thejob right? No, simply hiring a firm because you trust yourbrother is not a sound business practice and it contravenes ouremployee spending policy. Further, this creates a conflict ofinterest between your desire to help your brother and yourobjectivity in selecting the most competitive supplier. However,if you make a proper disclosure to your supervisor and removeyourself from the selection process, and no one who reports toyou is involved, your brother’s company can compete for thework with other qualified vendors.Ethical conduct i
ENMAX Principles of business ethics. pg7 This handbook. ENMAX’s commitment to integrity and ethics is the foundation of our Principles of Business Ethics and for the Corporate Policies that reinforce them. They are the standards for ethical behaviour we use when dealing with our Board of Directors,
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