Marketing Career Cluster Marketing Management Course Number 08

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Georgia Department of EducationMarketing Career ClusterMarketing ManagementCourse Number 08.44200Course Description:Marketing Management is the third course in the Marketing and Management pathway.Students assume a managerial perspective by applying economic principles in marketing,analyzing operation’s needs, examining channel management and financial alternatives,managing marketing information, pricing products and services, developing product/serviceplanning strategies, promoting products and services, purchasing, and professional sales. Thiscourse also includes global marketing where students analyze marketing strategies employed inthe United States versus those employed in other countries.In order to increase the number of application experiences, students should participate in (1)Work-Based Learning (WBL) activities in the classroom and perhaps in a formal WBL Program;(2) DECA Career Technical Student Organization (CTSO) competitive events that are directlyaligned with course standards and (3) a School-Based Enterprise. The prerequisite for thiscourse is Marketing and Entrepreneurship.Course Standard 1MKT-MM-1The following standard is included in all CTAE courses adopted for the Career Cluster/Pathways.Teachers should incorporate the elements of this standard into lesson plans during the course. Thetopics listed for each element of the standard may be addressed in differentiated instructionmatching the content of each course. These elements may also be addressed with specific lessonsfrom a variety of resources. This content is not to be treated as a unit or separate body ofknowledge but rather integrated into class activities as applications of the concept.Standard: Demonstrate employability skills required by business and industry.The following elements should be integrated throughout the content of this course.1.1Communicate effectively through writing, speaking, listening, reading, and interpersonal abilities.Person-to-PersonTelephone andCell Phone andCommunicating AtListeningEtiquetteEmail EtiquetteInternet EtiquetteWorkInteracting withTelephoneUsing BlogsImprovingReasons, Benefits,Your BossConversationsCommunication Skillsand BarriersInteracting withBarriers to PhoneUsing Social MediaEffective OralListening teracting withMaking andEffective WrittenWays We FilterCo-workersReturning CallsCommunicationWhat We HearInteracting withMaking Cold CallsEffective NonverbalDeveloping aSuppliersSkillsListening AttitudeHandlingEffective Word UseShow You AreConference CallsListeningHandlingGiving and ReceivingAsking QuestionsUnsolicited CallsFeedbackObtaining FeedbackGetting Others toListenGeorgia Department of EducationOctober 11, 2013 Page 1 of 7All Rights Reserved

Georgia Department of ballyReading Body Languageand mixed MessagesMatching Verbal andNonverbal communicationImproving NonverbalIndicatorsNonverbal FeedbackShowing ConfidenceNonverballyShowing Assertiveness1.2WrittenCommunicationWriting DocumentsConstructiveCriticism in WritingSpeakingUsing LanguageCarefullyOne-on-OneConversationsSmall GroupCommunicationLarge GroupCommunicationMaking SpeechesInvolving theAudienceAnswering QuestionsVisual and Media AidsErrors in PresentationApplications and EffectiveRésumésCompleting a Job ApplicationWriting a Cover LetterThings to Include in a RésuméSelling Yourself in a RésuméTerms to Use in a RésuméDescribing Your Job StrengthsOrganizing Your RésuméWriting an Electronic RésuméDressing Up Your RésuméDemonstrate creativity by asking challenging questions and applying innovative procedures andmethods.Teamwork and Problem SolvingMeeting EtiquetteThinking CreativelyPreparation and Participation in MeetingsTaking RisksConducting Two-Person or Large Group MeetingsBuilding Team CommunicationInviting and Introducing SpeakersFacilitating Discussions and ClosingPreparing Visual AidsVirtual Meetings1.3Exhibit critical thinking and problem solving skills to locate, analyze and apply information incareer planning and employment situations.ProblemCustomer Service The Application ProcessInterviewingFinding the RightSolvingSkillsJobTransferableGaining Trust andProviding Information,Preparing for anLocating Jobs andJob SkillsInteracting withAccuracy and DoubleInterviewNetworkingCustomersCheckingBecoming aLearning andOnline ApplicationQuestions to Ask inJob ShoppingProblem SolverGiving CustomersProcessan InterviewOnlineWhat They WantIdentifying aKeeping CustomersFollowing Up AfterThings to IncludeJob SearchProblemComing BackSubmitting anin a CareerWebsitesApplicationPortfolioBecoming aSeeing theEffective Résumés:Traits EmployersParticipation in JobCritical ThinkerCustomer’s Pointare SeekingFairsManagingSelling Yourself and Matching Your Talents toConsiderationsSearching thethe Companya JobBefore Taking aClassified AdsJobHandling CustomerWhen a Résumé ShouldUsing EmploymentComplaintsbe UsedAgenciesStrategies forLanding anCustomer ServiceInternshipStaying Motivatedto SearchGeorgia Department of EducationOctober 11, 2013 Page 2 of 7All Rights Reserved

Georgia Department of Education1.4Model work readiness traits required for success in the workplace including integrity, honesty,accountability, punctuality, time management, and respect for diversity.WorkplacePersonalEmployerBusiness EtiquetteCommunicating ngDemonstrating aBehaviors EmployersLanguage andHandling AngerGood Work EthicGood AttitudeExpectBehaviorBehavingGaining andObjectionableKeeping InformationDealing withAppropriatelyShowing RespectBehaviorsConfidentialDifficult ing GossipDealing with aHonestyResponsibilityCredibilityDifficult BossPlaying FairShowingDemonstrating YourAppropriate WorkDealing withDependabilitySkillsEmailDifficult CustomersUsing EthicalBeing CourteousBuilding WorkCell Phone Etiquette Dealing with iate WorkResponsibilityCoworkers’ mentCopyrightRespectingHandlingSocial ess aProfessionalismHabitLeaving a JobEthically1.5Apply the appropriate skill sets to be productive in a changing, technological, diverse workplaceto be able to work independently and apply team work skills.Expected Work TraitsTeamworkTime ManagementDemonstrating ResponsibilityTeamwork SkillsManaging TimeDealing with Information OverloadReasons Companies Use TeamsPutting First Things FirstTransferable Job SkillsDecisions Teams MakeJuggling Many PrioritiesManaging ChangeTeam ResponsibilitiesOvercoming ProcrastinationAdopting a New TechnologyProblems That Affect TeamsOrganizing Workspace and TasksExpressing Yourself on a TeamStaying OrganizedGiving and Receiving ConstructiveFinding More TimeCriticismManaging ProjectsPrioritizing Personal and Work Life1.6Present a professional image through appearance, behavior and language.On-the-Job Etiquette Person-to-Person Etiquette Communication EtiquettePresenting YourselfUsing ProfessionalMeeting BusinessCreating a Good ImpressionLooking ProfessionalMannersAcquaintancesIntroducing PeopleMeeting People for the FirstKeeping Phone CallsDressing for SuccessTimeProfessionalAppropriate DressShowing PolitenessProper Use of Work EmailShowing a ProfessionalAttitudeBusiness MealProper Use of Cell PhoneUsing Good PostureFunctionsBehavior at WorkProper Use in TextingPresenting Yourself toPartiesAssociatesBehavior atAccepting CriticismConventionsGeorgia Department of EducationOctober 11, 2013 Page 3 of 7All Rights Reserved

Georgia Department of EducationInternational EtiquetteDemonstratingLeadershipCross-Cultural EtiquetteWorking in a CubicleSupport of CTAE Foundation Course Standards and Georgia Standards of ExcellenceL9-10RST 1-10 and L9-10WHST 1-10:Georgia Standards of Excellence ELA/Literacy standards have been written specifically fortechnical subjects and have been adopted as part of the official standards for all CTAE courses.Additional Common Core ELA/Literacy standards for Speaking and Listening are listed in thefoundational course standards below.Course Standard 2MKT-MM-2Utilize communication skills and technology tools to facilitate information flow inmarketing, sales, and service.2.1 Discuss the use of electronic presentation in demonstrations, sales meetings, staffmeetings, and sales reports.2.2 Prepare an electronic presentation for use in demonstrations, sales meetings, staffmeetings, sales report, or in the community as a team project.2.3 Define methods of telecommunications that may be used to conduct business withcustomers and vendors.Course Standard 3MKT-MM-3Examine marketing activities and related legal considerations to facilitatebusiness development and growth.3.1 Defend the importance of market identification and segmentation to the success of themarketing business.3.2 Define the organizational structure of marketing [i.e. Business-to-Business (B2B) andBusiness-to-Consumer (B2C)].3.3 Analyze the components of a marketing plan.3.4 Analyze current trends in marketing.3.5 Describe legal requirements for recording/reporting such information as employee taxes,sales taxes, personnel records, and credit information.3.6 Determine the impact of environmental protection laws on marketing.3.7 Determine unfair business practices.3.8 Analyze the impact of employee theft.3.9 Identify consumer protection provisions of appropriate agencies.3.10 Describe the nature of managerial control (control process, types of control, what iscontrolled).Course Standard 4MKT-MM-4Apply social-studies skills in marketing, sales, and service to obtain understandingof customers and the economic environment in which they function.4.1 Explain the nature of business ethics.4.2 Determine the impact of business cycles on business activities.4.3 Relate business risks to marketing functions.Georgia Department of EducationOctober 11, 2013 Page 4 of 7All Rights Reserved

Georgia Department of Education4.4 Explain how businesses deal with various types of risk.4.5 Describe the concept of insurance.4.6 Compare/contrast buyers’ and sellers’ markets.Course Standard 5MKT-MM-5Evaluate financial systems to enhance their impact on business and marketingoperations and decisions.5.1 Discuss the role of ethics in finance.5.2 Explain legal considerations for finance.5.3 Critique rationales for finance and credit policies.5.4 Compare credit options available to businesses.5.5 Analyze profit standards for industries.5.6 Describe the nature of budgets.Course Standard 6MKT-MM-6Gather, synthesize, evaluate, and disseminate marketing information to makebusiness and marketing decisions.6.1 Describe the regulation of marketing information management.6.2 Discuss the nature of marketing research problems/issues.6.3 Describe methods used to design marketing research studies (i.e., descriptive,exploratory, and casual).6.4 Discuss the nature of sampling plans (i.e., who, how many, how chosen).6.5 Describe types of rating scales (including Likert scales, semantic differential scales,behavior intention scales, etc.).6.6 Explain the use of diaries (e.g., product, media-use, and contact), descriptive statistics,and marketing research briefs.6.7 Explain the use of descriptive statistics in marketing decision making.6.8 Identify sources of error and bias (e.g., response errors, interviewer errors, non-responseerrors, sample design).6.9 Evaluate questionnaire design (e.g., types of questions, question wording, routing,sequencing, length, and layout).6.10 Assess appropriateness of research methods for problem/issue (e.g., research methods,sources of information, timeliness of information, etc.) and compare the advantages anddisadvantages of various research approaches including ethnographic research.6.11 Analyze the nature of sales forecasts.6.12 Evaluate the elements of test marketing and the use of findings.6.13 Analyze data for the existence of statistical patterns and interpret the statistical findings.6.14 Explain the role of ethics in information management including privacy protection.6.15 Explain legal issues associated with information management.Course Standard 7MKT-MM-7Apply pricing strategies to maximize return and meet customers’ perceptions ofvalue.7.1 Identify the psychological effects of pricing.7.2 Analyze factors affecting the selling price.7.3 Determine markups, markdowns, and break-even points.Georgia Department of EducationOctober 11, 2013 Page 5 of 7All Rights Reserved

Georgia Department of Education7.4 Describe the role of business ethics in pricing.7.5 Explain legal considerations for pricing in a competitive environment.Course Standard 8MKT-MM-8Obtain, develop, maintain, and improve a product/service mix to respond tomarket opportunities.8.1 Explain business ethics in product/service management.8.2 Identify customer protection provisions of appropriate agencies.8.3 Determine factors that affect product/service planning strategies.8.4 Evaluate product mix strategies.8.5 Examine the phases of the product life cycle.8.6 Analyze the factors affecting product/service planning.8.7 Describe production activities.8.8 Explain the nature of purchasing for resale.8.9 Determine what goods and/or services to buy and when to buy.8.10 Determine open-to-buy in the buying process.8.11 Outline the steps in a buying plan.8.12 Describe key aspects utilized when selecting vendors.Course Standard 9MKT-MM-9Analyze sales knowledge and skills to determine client needs and wants and torespond through planned, personalized marketing communications.9.1 Discuss buying motives as the basis for sales presentations.9.2 Explain key factors in building a clientele.9.3 Explain the uses of a prospect list.9.4 Describe techniques used to probe for information in a sales presentation. [e.g. Situation,Problem, Implication, Need (SPIN) selling].9.5 Describe appropriate follow-up techniques.9.6 Explain sales quotas.9.7 Explain the principles of territory management.9.8 Examine the motivational aspects of sales contests.9.9 Explain business ethics in selling.9.10 Describe the nature of selling regulations.9.11 Demonstrate sales techniques.Course Standard 10MKT-MM-10Describe promotional knowledge and skills for communication information toachieve a desired marketing outcome.10.1 Examine the concept of promotional mix.10.2 Compare the benefits of various types of promotional media, including direct marketing,telemarketing, and social media.10.3 Evaluate media costs.10.4 Describe the use of business ethics in promotion.10.5 Describe the regulation of promotion.Georgia Department of EducationOctober 11, 2013 Page 6 of 7All Rights Reserved

Georgia Department of EducationCourse Standard 11MKT-MM-11Explain distribution knowledge and skills to manage supply-chain activities.11.1 Explain the legal considerations in channel management.11.2 Describe the ethical considerations in channel management.11.3 Analyze the nature of channel-member relationships.11.4 Compare and contrast common shipping methods.11.5 Identify and contrast various types of wholesale buying practices.11.6 Explain the impact of global outsourcing.Course Standard 12MKT-MM-12Understand the marketing concepts as they relate to international trade.12.1 Discuss the global environment in which businesses operate.12.2 Determine the effects of culture and linguistics (translation) on internationalcommunication.12.3 Discuss the impact of cultural and social environments on global trade.12.4 Explain how international trade affects the economic interdependence of nations.12.5 Analyze international trading trends in marketing.12.6 Analyze import and export laws in relation to buying and selling products in aninternational market.12.7 Describe the determinants of exchange rates and their effects on the domesticeconomy.Georgia Department of EducationOctober 11, 2013 Page 7 of 7All Rights Reserved

Marketing Management is the third course in the Marketing and Management pathway. Students assume a managerial perspective by applying economic principles in marketing, analyzing operation’s needs, examining channel management and financial alternatives, managing marketing information, pricing products and services, developing product/service

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